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Nothing Prints (part 1)
If nothing prints even when the power lamp is lit, please wait a few moments. The printer needs a longer time to
process multicoloured or intricate data. If the unit still does not print, refer to the check list below.
Check the connection between the printer and
computer.
CHECK1
Is the interface cable compatible with the
printer and computer?
Make sure that your computer supports the USB
interface, and then purchase a shielded twisted pair
USB cable (maximum length 2m (6feet), high-speed
transmission equivalent).
CHECK2
Is the interface cable connected securely?
Check if the interface cable is securely plugged into the
connectors of the printer and computer.
See "CONNECTING THE INTERFACE
Reference:
CABLE" in the Setup Guide and Operation
Manual for more details on interface
connection.
CHECK3
Are any other USB peripherals being
connected along with the printer?
If other USB peripherals are connected through the
same hub, disconnect them to see if the problem still
exists.
How to Use the
Online Manual
Printer Properties
Check your printer.
CHECK4
Is the front cover properly closed?
Check if the front cover of the printer is securely
closed.
CHECK5
Are the ink tanks and the print heads
installed properly?
Make sure the ink tanks and the print heads are
installed properly.
See "INSTALLING THE PRINT HEADS
Reference:
AND INK TANKS" in the Setup Guide and
Operation Manual for more details on
inserting the ink tank or print head.
CHECK6
Has a paper jam occurred?
Open the jam cover and remove the jammed paper.
See
Reference:
to remove a paper jam.
CHECK7
Can you print a test page?
Depress the paper button on the printer for a few
seconds to print a test page. If you can print a test page,
there may be a problem not with the printer but with the
computer or interface cable.
Print
Maintenance
Troubleshooting
Paper
Jam, for more information on how
Troubleshooting
48
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