D-Link DIV-140 User Manual
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D-Link DIV-140 User Manual

D-Link DIV-140 User Manual

Analog trunk gateway
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  • Page 2: Table Of Contents

    Call.Configuration............15 Network.Configuration..........17 Time.Configuration............18 NAT.Configuration............19 Media.Configuration.............20 VoIP.Configuration............21 Hunt.Group..............23 Destination..............24 ACR................26 System.Phone.Book.............28 System.Speed.Dial............29 Port.Configuration............30 Port.Phone.Book............32 Port.Speed.Dial............33 Login.Configuration............34 Debug................35 Device.Management............36 Upgrade.History............37 Call.History..............38 Port.Status..............40 D-Link DIV-140 User Guide...

  • Page 3: Product Overview

    Product Overview Introduction The.D-Link.Analog.Trunk.Gateway.DIV-140.is.a.full.featured.multi.port.SIP.based.VoIP.gateway..It.links.traditional.telephone.network.and. IP.network..Using.the.DIV-140.you.can.explore.the.wide.features.of.VoIP.technology..It.enables.you.to.make.and.receive.calls.through.a. low.cost.VoIP.network.using.a.conventional.telephone.network.setup.. The.advanced.technology.behind.the.DIV-140.presents.a.highly.scalable.and.flexible.architecture.to.cater.to.the.needs.of.varied.market. segments.. The.highly.flexible.call.routing.settings.allow.the.administrator.to.configure.different.routes.for.calls.based.on.the.dialed.number..It.provides. configuration.to.route.all.local.PSTN.numbers.through.PSTN.lines.and.all.long.distance.calls.through.different.VoIP.networks..Both,.proxy. based.calls.and.peer.to.peer.calls,.are.supported.simultaneously..It.supports.per.port.phone.book.and.system.phone.book.to.place.peer. to.peer.calls.without.going.through.a.VoIP.server.. It.supports.per.port.speed.dial.lists.and.system.speed.dial.lists.to.enable.quick.dialing.to.frequently.accessed.numbers..Also.various.call. features.can.be.individually.configured.for.each.port.to.different.destinations. With.support.to.configure.IP.settings.manually.or.use.DHCP.or.PPPoE,.the.DIV-140.can.work.in.different.environments..Also,.NTP.is. supported.with.standard.time.zone.configuration.to.keep.the.device.time.in.sync.with.a.server... In.VoIP.server.mode,.each.port.can.be.configured.with.different.account.or.the.feature.can.be.enabled.to.use.same.account.for.all.ports.. With.backup.server.configuration.support,.the.device.can.still.work.in.absence.of.primary.server..The.support.for.STUN.and.IP.Sharing. enables.the.device.to.work.behind.NAT.. It.provides.secure.web.based.management.interface.with.administrative.and.restricted.accesses.to.remotely.configure.and.monitor.the. system..The.configuration.backup.facility.helps.in.maintaining.multiple.configurations.for.the.device.. D-Link DIV-140 User Guide...

  • Page 4: Features

    •.Packet.loss.concealment.(PLC) Features •.Echo.Cancellation.(G.168) •.DTMF.generation.and.detection •.Gain/Attenuation.settings •.Fax-tone.detection •.Caller.ID.Detection.and.Generation Miscellaneous •.Custom.Caller.ID.Configuration •.Forced. Call. disconnection. from. WEB/CLI/by. dialing. in. key. •.Detection.and.generation.of.user-specified.tones sequence •.Polarity.Reversal.Generation •.Upgrade.History,.Call.History,.Port.Statistics.Display •.HTTP/TFTP.software.upgrade Call Features •.Configuration.Backup.and.Restore. •.Consultation.Call.Hold •.Syslog.Support •.Attended.and.Unattended.Call.Transfer •.Restore.to.Factory.Default •.Call.Forward.(Always,.on.Busy,.on.No.Answer) •.Call.Waiting •.Hot.line.and.Warm.line •.ACR •.Hunt.Group •.Speed.Dial.(System.wide.and.per.port) •.Phone.Book.(System.wide.and.per.port) D-Link DIV-140 User Guide...

  • Page 5: Hardware.overview

    PSTN LEDs Will. illuminate. when. the. These.LEDs.show.the.status.of.the.FXO.ports.. device.is.powered.on. If. an. LED. is. illuminated,. the. phone. is. off. the. LAN LED hook,. if. it. is. not. illuminated,. the. phone. is. on. Will. blink. to. indicate. the.hook...It.will.blink.during.a.conversation.or. activity.on.the.LAN.port. firmware.upgrade. D-Link DIV-140 User Guide...

  • Page 6: Rear.panel.-.Connections

    Rear Panel - Connections Console Used.to.connect.the.DIV-140.to. the.Com.Port.on.your.computer. PSTN Ports Reset Button Four. (4). FXO. ports. used. to. LAN Port Press.to.reset.the.DIV-140. connect.to.wall.phone.jacks. Connects. DIV-140. to. to.factory.default.settings. Ethernet.enabled.device. or.switch. Power Receptor Receptor.for.Power.Adapter. D-Link DIV-140 User Guide...

  • Page 7: Installation

    Installation This.section.will.explain.how.to.connect.your.DIV-140.device.to.your.network. Requirements The.following.items.are.required.to.configure.the.DIV-140: 1.. Electrical.outlet 2.. PC.with.a.serial.port.connection 3.. Terminal.emulator.program.(like.Hyper.Terminal) 4.. Browser.to.access.web.interface..Following.browsers.are.recommended: a..Internet.Explorer.version.6.0.and.above b..Mozilla.version.5.0.and.above c..Netscape.version.7.1.and.above 5.. VoIP.Accounts.or.PSTN.Lines D-Link DIV-140 User Guide...

  • Page 8: Connection

    Connection A..Connect.the.power.adaptor.to.power.port.of.the.DIV-140.and.then.connect.other.end.of.power.adaptor.to.an. electric.outlet. B..Connect.the.Ethernet.port.of.the.DIV-140.to.an.Ethernet.port.on.your.hub.or.switch.using.a.CAT5.Ethernet. cable. C..Using.the.provided.RJ-45.to.DB9.console.cable,.connect.the.console.port.to.your.PC’s.COM.port. D..Using.telephone.cables,.connect.the.FXO.ports.to.the.telephone.wall.jacks. E..Start.a.terminal.emulator.program.on.PC,.such.as.Hyper.Terminal..(115200.bps,.8.bit). F...The.power.LED.and.Ethernet.LEDs.should.both.be.illuminated. D-Link DIV-140 User Guide...

  • Page 9: Configuration

    Configuration Once.powered.on,.the.DIV-140.will.be.at.its.default.configuration.parameters..The.default.IP.address.of.the.device.is.10.0.0.1..You.can. configure.the.device.either.through.the.web.UI.or.Command.Line.Interface.(CLI). In.order.to.use.a.web.browser.to.configure.the.device,.you.must.make.sure.the.device.has.a.valid.Ethernet.connection.to.a.PC.or.LAN.via. its.Ethernet.port..We.recommend.using.a.recent.version.of.the.above.mentioned.browsers..The.browser.must.have.JavaScript.enabled.. You.must.make.sure.the.PC.is.in.the.same.IP.subnet.as.this.device.(10.0.0.1)..You.can.do.this.by.changing.the.IP.address.of.the.PC.. Type.https://10.0.0.1.in.the.web.browser.address.bar.to.access.the.web.UI..Login.with.default.user.name.and.password.as.admin and. password..Refer.to.the.“Web.Configuration”.section.of.this.manual.or.online.help.for.further.details. The.network.related.parameters.can.also.be.configured.through.the.CLI..Using.a.terminal.emulator.on.your.PC,.you.can.modify.these. parameters.as.per.your.network.settings.. For.examples.and.details.of.commands.used.here.you.can.refer.to.CLI.Commands.section.of.this.manual..Type.question.mark.‘?’.to.see. the.online.help.of.command.. A.. Enter.user.name.as.‘admin’.and.password.as.‘password’. B.. Type.‘help’.to.see.the.list.of.available.commands. C.. Type.‘show nw’.to.see.the.current.network.settings. D.. Change.the.IP.mode.using.command.‘set nw mode’. E.. If.IP.mode.is.static.IP.use.‘set nw ip’.to.set.the.new.IP. F.. If.IP.mode.is.PPPoE.use.‘set pppoe auth’.to.set.the.user.name.and.password. G.. Type.‘save’.to.save.the.changes. Now.you.can.access.the.web.interface.of.device.using.the.new.IP.you.have.configured..Type.https://<IPAddress>.in.your.browser. D-Link DIV-140 User Guide...

  • Page 10: Web-Based.configuration

    Web-based Configuration To.use.the.web-based.configuration.utility.you.must.use.a.computer.either.directly.connected.to.the.device.using.a.cross-over.Ethernet. cable.or.connected.to.the.same.network.as.the.DIV-140..The.default.IP.address.is.10.0.0.1..If.your.network.is.using.a.different.IP.range,. you.must.first.statically.assign.your.computer.an.IP.address.of.10.0.0.2.(subnet.mask.-.255.0.0.0).and.change.the.IP.address.of.the. . DIV-140.to.an.available.IP.address.of.your.network.. To.change.your.computer’s.IP.address,.please.refer.to.the.Networking.Basics.section.in.this.user.guide. Open.a.web.browser.such.as.Internet.Explorer.and.enter.https://10.0.0.1. and.press.Enter.. Note: You must enter HTTPS instead of HTTP. If.a.security.warning.appears,.click.Yes.to.continue. D-Link DIV-140 User Guide...
  • Page 11 When. the. login. window. appears,. enter. the. user. name. admin. and. then. your. password..The.default.password.is.password..Click.OK.to.continue. The.System Information.page.will.appear.. This.will.display.information.regarding.your. DIV-140. device. such. as. network. settings. and.firmware.version. The.left.column.will.contain.the.navigation. menu.. The. plus. (+). sign. will. indicate. the. section.contains.a.sub-menu. D-Link DIV-140 User Guide...

  • Page 12: Device.configuration

    Device Configuration Country: Select.your.country.from.the.drop-down.menu. Feature Code: Enter.the.feature.code. Speed Dial: Enter.the.speed.dial.number. Auto Log Off Time: Enter.the.time.(in.minutes).to.automatically.log.off. D-Link DIV-140 User Guide...

  • Page 13: Audio.configuration

    Rx. specifies. the. stream. coming. to. this. device. from.the.IP.network. VoIP: Increase. this. value. to. digitally. amplify. the. signals.. Range:.-40.dB.to.15.dB..Default:.0.dB. PSTN:. Increase. this. value. to. amplify. the. signals. at. analog. level..Range:.0.or.1.(corresponding.to.0.and.6.dB)..Default:.0. Tone:. Modify. this. value. to. set. the. volume. level. of. tones.. Range:.-20.dB.to.15.dB..Default:.-12.dB. D-Link DIV-140 User Guide...
  • Page 14 Packet Redundancy: This.feature.can.be.selected.to.activate.packet.redundancy.in.T.38.Fax.Relay.communication. Elipsis: This.feature.can.be.enabled.to.activate.newer.version.of.T.38.Fax.protocol.corrigendum.1..By.enabling.this.feature,.device.will.be.able.to.work.with. newer.version.fax.devices.. Echo Tail Length: The.device.cancels.the.echo.generated.by.the.hybrid.of.local.telephone.interface.and.phone.set.so.that.the.other.party.connected.to.the.channel. will.not.hear.the.echo..The.parameters.associated.with.echo.cancellation.can.be.configured.here..Note:.The.default.values.should.be.good.enough. for.most.cases.and.it.is.recommended.that.you.don’t.change.it.without.assistance. Echo.Tail.Length:.This.specifies.the.time.span.over.which.echo.is.expected.to.arrive..Tail.length.of.4.~.8.milliseconds.is.good.enough.for.most.cases.. Range:.2.to.64.in.steps.of.2.(corresponding.to.1.to.32.milliseconds)..Default:.36.(i.e..18.milliseconds). Echo Delay This.is.used.to.properly.align.the.delayed.signal.with.reference.signal..Range:.0.to.240.(corresponding.to.0.to.30.milliseconds)..Default:.0.(i.e..0. Compensation: milliseconds). VAD: When.this.is.enabled,.the.DIV-140.detects.a.silence.interval.and.uses.silence.compression.to.save.on.bandwidth..This.feature.works.irrespective. of.the.codec.selected..Default:.Enabled.. DTMF Mode: There.are.four.modes.in.which.DTMF.can.be.transmitted. •.In.Band.Mode •.Out.Of.Band.Mode •.Info.Mode •.Auto.Mode. In.In.Band.Mode,.DTMF.packets.are.sent.in.band..In.Out.Of.Band.Mode,.DTMF.packets.are.sent.as.RTP.Packets.with.different.payload.type.as. configured.in.DTMF.Payload.field..In.Info.Mode,.DTMF.packets.are.sent.as.SIP.INFO.Packets.and.in.Auto.Mode.the.mode.of.DTMF.transmission. is.selected.automatically.to.In.Band,.Out.Of.Band.or.Info.according.to.the.remote.ends.capability..Default:.Auto.Mode. DTMF Pay Load: Enter.the.payload.type.to.use.for.out.of.band.DTMF.packets..Range:.96.to.127..Default:.101. D-Link DIV-140 User Guide...

  • Page 15: Call.configuration

    For. incoming. calls. this.field.defines.how.long.the.phone.will.ring.when.user.doesn’t. answer..Range:.5.to.120.seconds..Default:.60.seconds. Interdigit Timeout: Enter.the.maximum.time.to.wait.in.between.digits.while.dialing. the. number.. After. this. timeout,. further. digits. are. ignored. and. the.collected.digits.will.be.dialed.out..Range:.1.to.120.seconds.. Default:.5.seconds. Interdigit Time Enter.the.time.between.digits.while.dialing.out.the.received.number.on.FXO.line.using.DTMF.tones...Range:.50.to.1000.milliseconds..Default:.300. while Dialing: milliseconds. FXO Rings: Enter.the.number.of.rings.to.wait.before.going.off.hook.on.FXO.port.when.the.FXO.port.is.ringing..Range:.1.to.9.rings..Default:.2.. Note:.If.this.field.is.configured.as.1.then.caller.ID.detection.on.the.FXO.port.won’t.work. Dial Termination: Here.you.can.configure.if.any.special.DTMF.key.like.*.or.#.to.use.for.terminating.the.dialed.number.while.placing.outgoing.call..Note.that.Inter. Digit.timeout.will.be.always.active. Character Termination: Select.enable.if.you.want.to.terminate.the.dialed.number.using.a.DTMF.key,.otherwise.select.Disable..Default:.Enable. If.character.termination.is.enabled.then.you.can.also.terminate.the.feature.access.keys.with.this. D-Link DIV-140 User Guide...
  • Page 16 For.example,.the.feature.key.sequence.to.initiate.call.hold.feature.is.*111..If.character.termination.is.enabled.to.#.then.you.can.dial.*111#.for.the. same. Character: Enter.the.character.to.use.for.termination..Range:.0.to.9,.*.or.#..Default:.# Default Route: Here.you.can.configure.how.calls.should.be.routed. Route all calls to Enable.this.if.all.calls.including.calls.to.local.FXO.ports.should.be.routed.to.the.VoIP.server..Default:.Enable. VoIP Server: Note:.If.this.field.is.enabled,.then.the.calls.to.local.FXO.ports.will.fail.if.the.VoIP.server.is.not.available. D-Link DIV-140 User Guide...

  • Page 17: Network.configuration

    This.specifies.the.net.mask.of.the.DIV-140..Default:.255.0.0.0 Gateway: This.specifies.the.gateway.of.the.DIV-140..Default:.10.0.0.1 Primary DNS Server: This.specifies.the.primary.DNS.Server.of.the.DIV-140..Default:. 10.0.0.1 Secondary DNS Server: This. specifies. the. back. up. DNS. Server. of. the. DIV-140..This. is. used. in. case. the. primary. DNS. server. is. not. responding.. Default:.10.0.0.1 PPPoE Username: This.username.is.used.in.PPPoE.mode.to.authenticate.with..a. PPP.server.. PPPoE Password: This.password.is.used.in.PPPoE.mode.to.authenticate.with.a.

  • Page 18: Time.configuration

    Time Configuration Mode: The.time.can.be.set.to.either.Manual.or.NTP.by.selecting.the. corresponding.radio.button. NTP Server: Enter.the.domain.name.or.IP.address.of.NTP.server..Default:. pool.ntp.org. GMT: Select.the.time.zone.from.the.drop-down.menu. Date and Time: In.manual.mode.the.device.date.and.time.can.be.configured. here. in.YYYY-MM-DD. Hrs:Min:Sec. (Year-Month-Date. Hours: Minutes:Seconds).format.. D-Link DIV-140 User Guide...

  • Page 19: Nat.configuration

    Enter.the.IP.address.of.secondary.STUN.server. Port: Enter.the.secondary.STUN.server.port.in.this.field. Default:.3478. Username: This.specifies.the.username.to.use.for.authentication.with..a. STUN.server.. Password: This. specifies. the. password. to. use. for. authentication. with. a. STUN.server.. Note:.When.STUN.is.enabled.the.Registration.Timeout.option. on. the. VoIP Configuration. page. should. be. set. to. a. value. smaller.than.the.binding.inactivity.timeout.on.the.NAT/Router.. This.way.the.binding.for.the.SIP.local.port.can.be.kept.alive. TURN Configuration: This.feature.will.be.supported.in.future.release. D-Link DIV-140 User Guide...

  • Page 20: Media.configuration

    Media Configuration RTP Port Range: Configure.the.port.range.to.be.used.for.RTP.streaming..This. range. should. be. larger. than. twice. the. maximum. number. of. simultaneous.calls.as.each.call.needs.two.ports.(RTP.+.RTCP).. Range:.1024.to.65535..Default:.6000.to.10000. QoS: Parameters.for.various.Quality-of-Service.mechanisms.can.be. set.in.this.section..These.are.used.to.prioritize.the.RTP.packets. on.the.network. ToS: This.field.specifies.the.Type-of-Service.value.that.is.used.for. RTP.packets..Recommended.value.is.160..Range:.00.to.255.. Default:.160. VLAN ID: This.feature.will.be.supported.in.future.releases. User Priority: This.feature.will.be.supported.in.future.releases. D-Link DIV-140 User Guide...

  • Page 21: Voip.configuration

    Registration Timeout: This.specifies.the.interval.at.which.the.registration.should.be. updated.with.server..Range:.40.to.2000000.seconds..Default:. 3600.seconds. Note:.When.STUN.is.enabled.this.field.should.be.set.to.a.value. smaller.than.the.binding.inactivity.timeout.on.the.NAT/Router.. This.way.the.binding.for.SIP.local.port.will.be.kept.alive. Uri Scheme: This.feature.will.be.supported.in.future.releases. Transport: This.feature.will.be.supported.in.future.releases. Use Same Enable.this.to.use.the.same.authentication.parameters.specified. Authentication for in.this.section.for.all.ports..Enabling.this.setting.will.disable.all.authentication.fields.on.the.Port Configuration > General page..Default:.Disable. All Channels: Phone Number: This.specifies.the.phone.number.using.which.other.devices.can.call.this.device..This.field.accepts.only.numbers.and.can.be.a.maximum.of.20. characters. Display Name: This.is.used.only.for.display.purposes..This.field.accepts.only.letters,.digits,.hyphen.and.underscore.and.can.be.a.maximum.of.30.characters. Authentication User ID: Used.to.authenticate.the.device.with.a.SIP.server..This.field.accepts.only.letters,.digits,.hyphen.and.underscore.and.can.be.a.maximum.of.30. characters. D-Link DIV-140 User Guide...
  • Page 22 Authentication Used.to.authenticate.the.device.with.a.SIP.server..This.field.accepts.only.letters,.digits,.hyphen.and.underscore.and.can.be.a.maximum.of.30. Password: characters. User Parameter: This.feature.will.be.supported.in.future.releases. Outbound Proxy: This.is.useful.in.traversing.a.firewall. Server Address: Enter.the.IP.address.or.domain.name.of.the.outbound.proxy.server..This.is.the.address.where.SIP.messages.will.be.sent. Port: Enter.the.outbound.proxy.server.port.in.this.field. Local Port: This.is.the.port.used.by.device.to.send.and.receive.the.SIP.messages..Default:.5060. Un-register at Boot Up: If.you.enable.this.field,.the.device.will.un-register.before.sending.registration.requests.for.endpoints.on.every.boot.up. Use DNS/SRV: If.this.feature.is.enabled.the.device.uses.DNS/SRV.records.to.find.the.port.on.which.SIP.service.are.running.for.the.configured.SIP.domain.name.. If.it.is.disabled.it.will.connect.directly.to.the.configured.server.port. Subscribe for Message This.feature.will.be.supported.in.future.release. Waiting Indication: D-Link DIV-140 User Guide...

  • Page 23: Hunt.group

    Click. on. the. Add New. button. to. create. a. new. hunt. group.. Click. on. Call Routing Architecture. to. understand. how. call. can. be. routed. to. hunt. group. Group Name: Enter.a.unique.name.for.the.hunt.group..It.can.be.a.maximum. of.30.characters. FXO Members: Select.the.FXO.ports.which.should.be.part.of.this.hunt.group.. The.selected.members.of.a.hunt.group.are.shown.highlighted.. To.select.multiple.members.from.list,.press.CTRL.key.on.your. keyboard.and.click.on.the.member.to.be.selected. D-Link DIV-140 User Guide...

  • Page 24: Destination

    Cherry. (using. port. 3),. then. add. new. destination. entry.with.name.as.“Cherry”.pointing.to.port.3.and.in.port. configuration.enable.call.forward.to.this.destination. 2..Dialed. Local. FXO. port:. Select. this. option. to. point. the. destination. to. one. of. the. local. ports. which. is. decided. dynamically. based. on. dialed. number. D-Link DIV-140 User Guide...
  • Page 25 Example:.If.port.phone.numbers.are.8001,.8002,.etc.and.it.is.required.that.calls.starting.with.91.should.be.directed.to.the.local.ports.then.add. a.destination.entry.with.name.as.“Local.Destinations”.with.destination.type.as.dialed.local.FXO.port..And.in.the.ACR.Table.add.an.entry.with. prefix.as.91.and.strip.2.digits.pointing.to.this.destination..Now.if.user.dials.918001,.then.call.will.end.up.on.port.1,.918002.it.will.end.up.on.port. 2.and.so.on. 3..Hunt.Group:.Select.this.to.point.the.destination.to.one.of.the.configured.hunt.groups. Example:.Say.it.is.required.that.if.customer.dials.help.desk.number.(say.9901).then.call.should.be.established.with.the.first.free.port,.in.that. case.add.a.destination.entry.with.name.“Help.Desk”.pointing.to.hunt.group.of.all.ports.and.add.a.ACR.entry.with.prefix.as.990.pointing.to.this. destination..Here.the.phone.numbers.of.ports.are.9901,.9902,.etc. 4..VoIP.Number.@.VoIP.Server:.Select.this.to.point.the.destination.to.a.particular.endpoint.number.which.is.registered.on.same.VoIP.server.as. configured.on.this.device. Example:.Say.if.Albert.(using.port.1).requires.that.as.soon.as.he.goes.off.hook.the.call.should.be.established.with.Peter.(phone.number.6500. registered.on.same.VoIP.server).then.add.a.destination.with.name.as.“Peter”.with.type.as.VoIP.number.6500.and.in.port.configuration.enable. hotline.for.port.1.to.this.destination. 5..Forward.to.VoIP.Server:.Select.this.to.point.the.destination.to.configured.VoIP.Server..This.helps.in.inter-office.communications. Example:.Say.it.is.required.to.forward.all.calls.starting.with.1303.to.VoIP.server.then.add.a.destination.with.name.as.“VoIP.Server”.of.type. forward.to.VoIP.server.and.in.ACR.add.entry.to.direct.all.calls.starting.with.1303.to.this.destination. 6..VoIP.End.Point:.This.can.be.used.to.configure.the.destination.to.make.calls.to.other.SIP.clients.without.going.through.the.configured.SIP.server.. This.feature.does.not.require.the.device.to.be.registered.to.server. User ID: User.ID.or.phone.number.of.the.SIP.client..Usually.this.is.the.user.part.of.the.SIP.URL. Host IP/Domain: Enter.the.IP.Address.or.domain.name.of.the.SIP.client. Port: Enter.the.port.address.of.the.SIP.client..Default:.5060. Example:.If.the.SIP.URL.of.client.is.“sip:bob@somedomain.com:5060”,.then.configure.“bob”.in.User.ID.field,.“somedomain.com”.in.Host.Domain. and.“5060”.in.Port. D-Link DIV-140 User Guide...

  • Page 26: Acr

    The. number. will. only. match. if. it. has. minimum. these. many. digits.after.prefix. Maximum Digits: The.number.will.only.match.if.it.has.no.more.than.these.many. digits.after.prefix. Strip Digits: If. the. above. criteria. is. matched. then. this. value. will. be. the. number.of.digits.that.will.be.stripped.from.the.start.of.number. before.going.ahead. Add Digits: After.stripping.the.digits.from.number,.the.value.configured.in. this.field.will.be.prefixed.to.the.number.before.giving.it.to.the.configured.destination. After.all.the.above.the.call.will.be.routed.to.this.destination.entry. Destination: Example:.There.is.ACR.entry.with.a.prefix.of.9800,.minimum.digits.as.3.and.maximum.digits.as.6. 1..It.will.not.match.98001.as.there.should.be.minimum.3.digits.after.prefix.and.here.there.is.only.1digit.after.prefix.9800. 2..It.will.not.match.9800123456789.as.there.cannot.be.more.than.6.digits.after.prefix.and.here.there.are.9.digits.after.prefix.9800. 3..It.will.match.9800719,.98001234,.980078912,.9800567890.etc. D-Link DIV-140 User Guide...
  • Page 27 Example:.The.ACR.entry.with.prefix.as.9800,.minimum.and.maximum.digits.as.0.will.only.match.number.9800. Example:.Say.if.the.calls.starting.with.5600.should.be.routed.to.destination.“USA.Gateway”.but.before.routing.the.5600.should.be.removed.and. number.should.be.prefixed.with.91..The.number.routed.to.gateway.should.be.of.exact.12.digits.after.5600. For.this.routing.add.an.ACR.entry.with.prefix.as.5600,.minimum.and.maximum.digits.as.12,.strip.4.digits.(as.5600.has.4.digits).and.add.digits.as. D-Link DIV-140 User Guide...

  • Page 28: System.phone.book

    Add New: To.add.a.new.phone.book.entry.the.“Phone.Number”.text.box. should. be. empty.. Click. the. Cancel. button. if. it. is. not. empty.. Enter.a.valid.phone.number.and.select.a.destination.from.drop. down.menu.and.click.on.Add.button.to.create.new.phone.book. entry. Phone Number: This. is. the. number. which. users. will. dial. to. place. call. to. this. phone.book.entry. Destination: This.is.the.drop.down.list.of.configured.destinations..Select.a. destination.entry.for.this.phone.book.configuration. D-Link DIV-140 User Guide...

  • Page 29: System.speed.dial

    At. any. time. you. can. click. on. the. Cancel. button. to. discard.the.changes. Delete: Click. on. the. Delete. icon. to. remove. the. existing. speed. dial. entry. Add New: To.add.a.new.speed.dial.entry.the.“Phone.Number”.text.box. should.be.empty..Click.on.the.Cancel.button.if.it.is.not.empty.. Enter.a.valid.phone.number.and.select.a.destination.from.drop. down-list.and.click.on.the.Add.button.to.create.new.speed.dial. entry. Phone Number: This.speed.dial.entry.can.be.accessed.using.this.number. Destination: This.is.the.drop-down.menu.of.configured.destinations..Select. a.destination.entry.for.this.speed.dial.configuration. D-Link DIV-140 User Guide...

  • Page 30: Port.configuration

    Display Name: This.is.used.only.for.display.purposes..This.field.accepts.only. letters,.digits,.hyphen.and.underscore.and.can.be.of.maximum. 30.characters. Authentication User ID: Used. to. authenticate. the. port. with. SIP. server.. This. field. accepts.only.letters,.digits,.hyphen.and.underscore.and.can.be. a.maximum.of.30.characters. Authentication Used. to. authenticate. the. port. with. SIP. server.. This. field. Password: accepts.only.letters,.digits,.hyphen.and.underscore.and.can.be. a.maximum.of.30.characters. User Parameter: This.feature.will.be.supported.in.future.releases. D-Link DIV-140 User Guide...
  • Page 31 Call Forward On Enable.this.to.redirect.all.incoming.calls.for.this.port.to.the.configured.destination.in.drop-down.menu.when.the.destination.doesn’t.answer.for. No Answer: “Alerting.Timeout”.as.configured.on.the.System Configuration > Call.page. Hot line: Select.this.to.enable.hotline.connection.to.destination.selected.in.drop.down.list..If.this.feature.is.enabled,.then.on.getting.incoming.call.on.FXO.line. after.waiting.for.configured.number.of.rings.as.in.System.Configuration.>.Call.page,.the.device.will.automatically.dial.out.to.selected.destination. Warm line: Select.this.to.enable.warm.line.connection.to.destination.selected.in.drop.down.list...If.this.feature.is.enabled,.then.on.getting.an.incoming.call.on. an.FXO.line.after.waiting.for.a.configured.number.of.rings.as.on.the.System Configuration > Call page,.the.device.will.go.off.hook.and.play.a. dial.tone.to.the.user..If.the.user.doesn’t.dial.any.key.for.the.configured.time.as.in.“Timeout”.field,.then.the.device.will.automatically.dial.out.to.the. selected.destination. Caller ID: Here.user.can.specify.how.he.wants.to.identify.himself.to.the.other.end..This.value.is.useful.if.the.receiver’s.phone.displays.the.calling.party’s. number..The.receiver.can.contact.the.user.using.this.number.so.this.should.be.set.to.meaningful.value..If.user.wants.to.hide.his.identity.then.the. field.value.can.be.set.as.“Anonymous”. Caller ID: If.this.value.is.configured.then.the.detected.caller.ID.on.the.FXO.port.will.be.discarded.and.value.in.this.field.will.be.sent.as.user’s.identification.. This.is.what.will.be.displayed.on.receiver’s.phone..The.port’s.phone.number.is.the.default.value..This.can.be.set.to.any.value.like.user’s.mobile. number,.voicemail.number.etc. Prefix: If.this.value.is.configured.then.the.detected.caller.ID.on.the.FXO.port.is.prefixed.with.this.value.and.will.be.sent.as.user’s.identification..The.port’s. phone.number.is.the.default.value..This.can.be.set.to.a.value.by.which.other.users.can.access.this.FXO.port. D-Link DIV-140 User Guide...

  • Page 32: Port.phone.book

    You. can. add,. delete. or. modify. the. phone. book. entries.. A. maximum. of. 10. entries. can. be. created.. Before. configuring. the. phone. book. entry,. the. required. destinations. should.be.added.in.destination.table. Edit: Click.on.the.Edit.icon.to.modify.the.existing.phone.book.entry.. The.corresponding.values.will.be.loaded.in.“Phone.Number”.text.box.and.“Destination”.drop-down.menu.will.show.the.current.configured.destination. for.that.entry..You.can.modify.any.of.the.two.fields.and.click.the.Update.button.to.apply.the.changes..At.any.time.you.can.click.on.the.Cancel.button. to.discard.the.changes. Delete: Click.on.the.Delete.icon.to.remove.the.existing.phone.book.entry. Add New: To.add.a.new.phone.book.entry.the.“Phone.Number”.text.box.should.be.empty..Click.on.the.Cancel.button.if.it.is.not.empty..Enter.a.valid.phone. number.and.select.a.destination.from.drop-down.menu.and.click.on.the.Add.button.to.create.new.phone.book.entry. Phone Number: This.is.the.number.which.users.will.dial.to.place.call.to.this.phone.book.entry. Destination: This.is.the.drop-down.menu.of.configured.destinations..Select.a.destination.entry.for.this.phone.book.configuration. D-Link DIV-140 User Guide...

  • Page 33: Port.speed.dial

    Click. on. the. Delete. icon. to. remove. the. existing. speed. dial. entry. Add New: To.add.a.new.speed.dial.entry.the.“Phone.Number”.text.box. should.be.empty..Click.on.the.Cancel.button.if.it.is.not.empty.. Enter. a. valid. phone. number. and. select. a. destination. from. drop-down. menu. and. click. on. the. Add. button. to. create. new. speed.dial.entry. Phone Number: This.speed.dial.entry.can.be.accessed.using.this.number. Destination: This.is.the.drop-down.menu.of.configured.destinations..Select. a.destination.entry.for.this.speed.dial.configuration. D-Link DIV-140 User Guide...

  • Page 34: Login.configuration

    On.this.page.you.can.modify.the.username.and.password.of. administrator.and.user.based.on.your.login.privilege. Type: This.is.a.drop-down.menu.where.you.can.select.Admin.or.User. privilege. Username: This.field.shows.the.current.username.for.the.selected.type.of. privilege..You.can.modify.this.field..It.can.be.a.maximum.of.30. characters. Old Password: Enter.the.current.password.for.selected.privilege.level..It.can. be.a.maximum.of.30.characters. New Password: Enter.the.new.password.you.want.to.set.for.selected.privilege. level..It.can.be.a.maximum.of.30.characters. Retype New Password: Re-enter. the. new. password. you. want. to. set. for. the. selected. privilege.level..This.will.be.checked.with.“New.Password”.field. and.only.if.both.are.exactly.same,.the.new.parameters.will.be. accepted..It.can.be.a.maximum.of.30.characters. D-Link DIV-140 User Guide...

  • Page 35: Debug

    The. device. supports. logging. debug. messages. to. a. Syslog. server..The.related.fields.can.be.configured.on.this.page. Debug Level: Select. the. debug. level. in. this. drop-down. menu.. Setting. it. to. Information. or.Trace. will. significantly. increase. the. number. of. messages.logged.to.server.and.increase.the.bandwidth.used.. Default:.Error. Log Server Address: Enter.the.log.server.IP.address.and.port.or.domain.name..It. can.be.a.maximum.of.40.characters. E-mail Configuration: This.feature.will.be.supported.in.future.releases. D-Link DIV-140 User Guide...

  • Page 36: Device.management

    The. service. provider. will. either. provide. the. upgrade.files.which.can.be.extracted.to.server’s.default.directory.or.he.will.give.the.details.to.be.filled.in.following.fields. Server Type: Based.on.what.upgrade.server.is.running.choose.HTTP.or.TFTP..The.preferred.method.is.HTTP.especially.when.the.upgrade.server.is.in.global. network. File Name: Enter.the.upgrade.file.name.as.released.by.the.service.provider. Server Address: Enter.the.IP.address.or.domain.name.of.machine.where.upgrade.server.is.running. Port: Enter.the.port.on.which.upgrade.server.is.listening. Click.on.Continue.to.start.software.upgrade..Please.note.that.the.active.calls.will.get.disconnected.after.clicking.on.continue..During.the.upgrade. the.calls.won’t.go.through..During.the.upgrade.you.can.not.access.any.other.links.on.web..The.upgrade.status.will.be.displayed.on.the.web..Once. the.upgrade.is.complete.you.can.click.on.‘Home.Page’.button.on.the.status.page.to.go.back.to.normal.mode. Configuration Backup: The.configuration.file.can.be.uploaded.to.PC.to.backup.the.configuration..Right.click.(press.right.button.of.your.mouse).on.the.link.named.“Backup. Configuration”.and.select.“Save.Target.As”.option.to.upload.the.configuration.to.PC..Note:.The.parameters.in.this.file.should.be.modified.(if.required). with.care..You.should.not.edit.the.tags.i.e..the.parameters.in.triangular.brackets.(<>)..Care.should.be.taken.that.the.parameter.values.are.in.required. validation.range. Configuration Restore: The.configuration.file.can.be.restored.from.PC.(the.configuration.back.up.which.was.taken.as.in.previous.step).to.the.device..Click.on.the.button. named Restore.to.restore.the.configuration.to.the.device. D-Link DIV-140 User Guide...

  • Page 37: Upgrade.history

    Revision: Version. number. of. the. new. image. for. which. upgrade. is. initiated. Status: This.column.shows.‘Success’.if.the.upgrade.was.successfully. completed.. It. shows. ‘Failure’. if. the. upgrade. was. failed. and. ‘Unknown’.if.the.upgrade.status.is.not.known..This.may.happen. if.power.went.off.during.the.upgrade.process. For. detailed. information. about. each. upgrade. click. on. the. upgrade.file.name.for.that.upgrade.entry. D-Link DIV-140 User Guide...

  • Page 38: Call.history

    The. second. section. of. page. displays. the. call. history. table.. A. maximum. of. 10. calls. are. displayed. on. one. page.. the. Following. columns. are. displayed: From: User.ID.of.the.party.who.has.initiated.the.call. User.ID.of.the.party.who.has.received.the.call. Direction: Call.direction.with.respect.to.selected.port..Incoming.calls.means.calls.received.by.FXO.ports.and.outgoing.calls.means.calls.made.by.FXO.ports.. This.text.is.a.link..Click.on.this.link.to.get.details.about.call.like.source.and.destination.IP.address.and.ports,.codec.used.in.call,.reason.for.failure,. FAX.status,.etc. Start Time: System.time.when.the.call.was.started. Duration: Duration.of.call.in.HH:MM:SS.(hour.minute.seconds).format. Status: Displays.status.of.a.call..If.a.port.is.in.active.call.this.field.shows.‘Not.Over’..It.shows.‘Success’.if.the.call.is.over.and.it.was.successful..It.shows. ‘Failure’.if.the.call.is.over.but.was.unsuccessful..Click.on.direction.link.to.see.reason.for.failure.if.call.status.is.‘Failure’. Click.on.buttons.in.the.last.row.of.table.to.see.next.or.previous.10.call.logs..Also.the.last.row.displays.the.total.number.of.calls.for.selected.filter. D-Link DIV-140 User Guide...
  • Page 39 The.third.section.of.the.page.displays.the.total.duration.of.calls.for.selected.port.and.direction.in.first.section.of.page..Also.you.can.use.button. ‘Reset.Call.History’.to.permanently.clear.the.call.history.log.from.device.memory..Please.note.that.after.resetting.the.call.history.log.it.can.not.be. restored.back.. The.call.history.is.maintained.in.SDRAM.and.due.to.system.limitations.it.is.transferred.to.persistent.storage.only.periodically.(say.every.1.hour)..The. information.displayed.in.call.history.page.may.not.be.accurate.if.the.power.goes.off.before.the.call.history.is.saved.to.flash..Also.due.to.limitation. of.memory.only.most.recent.100.calls.are.stored.in.memory. D-Link DIV-140 User Guide...

  • Page 40: Port.status

    Registration Status: This.column.shows.‘Registered’.if.the.registration.for.this.port. is.successful.with.VoIP.server.and.it.shows.‘Not.Registered’.if. the.registration.is.not.done.for.this.port.or.the.registration.has. failed. Call Status: This.column.shows.the.call.status.of.port..It.shows.‘Idle’.if.the. port.is.free.and.not.busy.in.any.other.call..It.shows.‘Alert’.if.the. phone.connected.on.port.is.ringing.for.incoming.calls..It.shows. ‘Progress’.when.port.has.made.an.outgoing.call.and.is.waiting. for.response.from.called.party..It.shows.‘Connected’.if.the.port. is.in.call. Disconnect: This.button.can.be.used.to.disconnect.the.active.call..It.is.active. only.when.the.Call.Status.is.not.‘Idle’. The. page. automatically. refreshes. periodically..You. can. also. click. on. ‘REFRESH’. button. to. reload. the. page. with. current. status. D-Link DIV-140 User Guide...

  • Page 41: Save.changes

    Save Changes: Each.page.on.the.web.UI.where.configuration.settings.can.be. modified. has. an. APPLY. button.. Make. the. modifications. and. click.the.APPLY.button.of.every.page.where.modifications.are. done..To. permanently. save. your. changes. click. on. the.“Save. Changes”. button. on. this. page.. Changes. in. some. fields. may. require.the.device.to.restart.the.application.and.in.that.case.the. current.calls.will.be.disconnected..So.before.saving.make.sure. all.calls.are.disconnected. Save.and.restart.may.disconnect.your.browser.connection..If. the.device.IP.address.is.changed,.then.access.the.device.web. UI.using.the.new.IP.address. D-Link DIV-140 User Guide...

  • Page 42: Restart.system

    Restart System: Click.on.the.“Restart”.button.to.restart.the.device..Make.sure. the. changes. made. in. configuration. are. saved. before. doing. so. otherwise. they. will. be. lost.. Also. the. active. calls. will. be. disconnected. Save. and. restart. may. lose. your. browser. connection.. If. the. device.IP.mode.is.changed,.then.access.the.device.GUI.using. the.new.IP.address. D-Link DIV-140 User Guide...

  • Page 43: Troubleshooting

    Troubleshooting TIP:.If.you.face.any.issues.with.this.product,.please.read.the.corresponding.section.of.user.manual.. Configuration 1. What is the default username and password to login to the DIV-140? The.default.username.and.password.are.admin.and.password..The.same.can.be.used.on.both.web.(https).and.CLI.interfaces..If.this.is. not.working.then.you.can.reset.the.device.configuration.to.factory.default.settings.by.pressing.the.button.on.the.rear.panel.of.the.device. Please.note.that.you.will.loose.your.configuration.settings. 2. Why won’t my configuration changes go into effect? Make.sure.that.you.click. on.all.pages.where.you.have.made.changes..After.you.have.made.all.configuration.changes,.browse. to.the.Save Changes.page.and.click.the.Save Changes.button..The.DIV-140.will.restart.and.your.configuration.changes.will.take.effect. 3. What if the Authentication Parameters on the Port Configuration > General page are disabled?.
  • Page 44 8. When I try to login to the DIV-140, I am getting the Server Busy page. What should I do? If.you.get.this.page,.it.means.that.someone.else.is.already.logged.into.the.DIV-140,.or.the.browser.window.was.closed.without.logging.out. properly..You.may.have.to.wait.for.the.Auto.Logoff.time.to.pass.in.order.to.access.the.device.again,.or.reboot.the.device..You.may.want.to. configure.a.low.Auto.Logoff.time.for.this.problem. 9. I was logged in, and was using the DIV-140. When I tried to access any pages, it gave me a ‘You have been successfully logged out’ page. If.your.session.has.been.idle,.and.the.Auto.Logoff.time.has.exceeded.and.you.click.on.any.of.the.pages,.then.you.will.get.the.Session. Time.out.page..You.can.close.the.browser,.open.a.new.one.and.access.the.DIV-140.again..You.might.also.get.the.Session.Timeout.page.
  • Page 45 If.the.dialed.number.starts.with.the.FXO.port.phone.number.then.the.call.will.be.by.default.routed.to.the.FXO.number..This.is.to.support. the.single.stage.dialing.to.PSTN.phones.through.the.FXO.port..To.override.this.feature.you.can.add.a.phone.book.entry.with.the.number. as.7901234. 16. During an FXO to VoIP call, why do I hear loud echo on the VoIP side? This.can.be.because.of.a.mismatch.of.the.PSTN.network.and.the.DIV-140.configuration..Please.make.sure.that.you.have.configured.the. proper.country.code.on.the.DIV-140..If.you.still.have.the.echo.problem,.choose.the.country.code.Others.and.under.Tone Settings you.can. try.configuring.different.values.for.the.line.impedance.field.as.per.your.network.characteristics. 17. Why are FAX transmissions (Send/Recieve) through the DIV-140 failing? Two.things.need.to.be.configured.on.the.DIV-140.for.FAX.communications..The.device.audio.codec.list.configuration.should.have.the. D-Link DIV-140 User Guide...
  • Page 46 VoIP side is not ended. This.can.happen.if.the.device.has.failed.to.detect.busy.tone.or.error.tone.on.that.particular.FXO.port,.so.the.FXO.port.is.still.in.on.hook. state..Users.can.use.the.web.UI,.CLI,.or.the.Force Call Disconnection.feature.key.to.disconnect.a.call.on.that.particular.port. 21. My call from a DIV-140 end point is getting disconnected if my call duration is more than 3 Hrs. Maximum.call.duration.of.any.call.from/to.FXO.end.points.of.the.DIV-140.is.3.hours..After.this.time,.any.call.will.be.disconnected. Features 22. I am dialing a feature code but the feature is not working.
  • Page 47 The.force.call.disconnection.feature.by.dialing.in.key.sequence.is.not.supported.on.FXO.ports..In.this.case.to.disconnect.calls.the.user. can.access.the.web.UI,.CLI,.or.go.on.hook.on.to.disconnect.calls. Miscellaneous 27. An FXO line is busy for a long time. Calls to the FXO line are failing. This.may.happen.when.the.country.code.is.not.selected.as.per.your.PSTN.environment..The.device.uses.busy.tones.played.by.the.PBX. as.an.indication.to.terminate.the.call.and.in.a.case.where.the.country.code.is.not.selected.properly.the.busy.tone.won’t.be.detected..If. your.country.is.not.in.list.then.you.can.choose.country.code.OTHERS.and.configure.custom.parameters.for.all.tones.and.line.settings..To. release.the.PSTN.line.on.the.FXO.you.can.select.the.Disconnect.option.on.the.System Monitor > Port Status.page..This.way.the.FXO. port.will.be.brought.to.an.idle.state. D-Link DIV-140 User Guide...

  • Page 48: Warranty

    (“Warranty.Period”),.except.as.otherwise.stated.herein. •.Hardware.(excluding.power.supplies.and.fans):.One.(1).year •.Power.supplies.and.fans:.One.(1).year •.Spare.parts.and.spare.kits:.Ninety.(90).days The. customer’s. sole. and. exclusive. remedy. and. the. entire. liability. of. D-Link. and. its. suppliers. under. this. Limited.Warranty. will. be,. at. . D-Link’s.option,.to.repair.or.replace.the.defective.Hardware.during.the.Warranty.Period.at.no.charge.to.the.original.owner.or.to.refund.the. actual.purchase.price.paid..Any.repair.or.replacement.will.be.rendered.by.D-Link.at.an.Authorized.D-Link.Service.Office..The.replacement. hardware.need.not.be.new.or.have.an.identical.make,.model.or.part..D-Link.may,.at.its.option,.replace.the.defective.Hardware.or.any.part. thereof.with.any.reconditioned.product.that.D-Link.reasonably.determines.is.substantially.equivalent.(or.superior).in.all.material.respects.
  • Page 49 Limited Software Warranty: D-Link.warrants.that.the.software.portion.of.the.product.(“Software”).will.substantially.conform.to.D-Link’s.then.current.functional.specifications. for.the.Software,.as.set.forth.in.the.applicable.documentation,.from.the.date.of.original.retail.purchase.of.the.Software.for.a.period.of.ninety. (90).days.(“Software.Warranty.Period”),.provided.that.the.Software.is.properly.installed.on.approved.hardware.and.operated.as.contemplated. in.its.documentation..D-Link.further.warrants.that,.during.the.Software.Warranty.Period,.the.magnetic.media.on.which.D-Link.delivers.the. Software.will.be.free.of.physical.defects..The.customer’s.sole.and.exclusive.remedy.and.the.entire.liability.of.D-Link.and.its.suppliers.under. this.Limited.Warranty.will.be,.at.D-Link’s.option,.to.replace.the.non-conforming.Software.(or.defective.media).with.software.that.substantially. conforms.to.D-Link’s.functional.specifications.for.the.Software.or.to.refund.the.portion.of.the.actual.purchase.price.paid.that.is.attributable. to.the.Software..Except.as.otherwise.agreed.by.DLink.in.writing,.the.replacement.Software.is.provided.only.to.the.original.licensee,.and. is.subject.to.the.terms.and.conditions.of.the.license.granted.by.D-Link.for.the.Software..Replacement.Software.will.be.warranted.for.the. remainder.of.the.original.Warranty.Period.and.is.subject.to.the.same.limitations.and.exclusions..If.a.material.non-conformance.is.incapable. of.correction,.or.if.D-Link.determines.in.its.sole.discretion.that.it.is.not.practical.to.replace.the.non-conforming.Software,.the.price.paid.by. the.original.licensee.for.the.non-conforming.Software.will.be.refunded.by.D-Link;.provided.that.the.non-conforming.Software.(and.all.copies. thereof).is.first.returned.to.D-Link..The.license.granted.respecting.any.Software.for.which.a.refund.is.given.automatically.terminates. Non-Applicability of Warranty: The.Limited.Warranty.provided.hereunder.for.Hardware.and.Software.portions.of.D-Link’s.products.will.not.be.applied.to.and.does.not.cover. any.refurbished.product.and.any.product.purchased.through.the.inventory.clearance.or.liquidation.sale.or.other.sales.in.which.D-Link,.the. sellers,.or.the.liquidators.expressly.disclaim.their.warranty.obligation.pertaining.to.the.product.and.in.that.case,.the.product.is.being.sold. “As-Is”.without.any.warranty.whatsoever.including,.without.limitation,.the.Limited.Warranty.as.described.herein,.notwithstanding.anything. stated.herein.to.the.contrary. Submitting A Claim: .The.customer.shall.return.the.product.to.the.original.purchase.point.based.on.its.return.policy..In.case.the.return.policy.period.has.expired. and.the.product.is.within.warranty,.the.customer.shall.submit.a.claim.to.D-Link.as.outlined.below: •.The.customer.must.submit.with.the.product.as.part.of.the.claim.a.written.description.of.the.Hardware.defect.or.Software. nonconformance.in.sufficient.detail.to.allow.DLink.to.confirm.the.same,.along.with.proof.of.purchase.of.the.product.(such. as.a.copy.of.the.dated.purchase.invoice.for.the.product).if.the.product.is.not.registered. •.The.customer.must.obtain.a.Case.ID.Number.from.D-Link.Technical.Support.at.1-877-453-5465,.who.will.attempt.to.assist. the.customer.in.resolving.any.suspected.defects.with.the.product..If.the.product.is.considered.defective,.the.customer.must. obtain.a.Return.Material.Authorization.(“RMA”).number.by.completing.the.RMA.form.and.entering.the.assigned.Case.ID. Number.at.https://rma.dlink.com/. D-Link DIV-140 User Guide...
  • Page 50 D-Link.not.to.be.defective.or.non-conforming. What Is Not Covered: The.Limited.Warranty.provided.herein.by.D-Link.does.not.cover: Products.that,.in.D-Link’s.judgment,.have.been.subjected.to.abuse,.accident,.alteration,.modification,.tampering,.negligence,.misuse,.faulty. installation,.lack.of.reasonable.care,.repair.or.service.in.any.way.that.is.not.contemplated.in.the.documentation.for.the.product,.or.if.the. model.or.serial.number.has.been.altered,.tampered.with,.defaced.or.removed;.Initial.installation,.installation.and.removal.of.the.product.for. repair,.and.shipping.costs;.Operational.adjustments.covered.in.the.operating.manual.for.the.product,.and.normal.maintenance;.Damage. that.occurs.in.shipment,.due.to.act.of.God,.failures.due.to.power.surge,.and.cosmetic.damage;.Any.hardware,.software,.firmware.or.other. products.or.services.provided.by.anyone.other.than.D-Link;.and.Products.that.have.been.purchased.from.inventory.clearance.or.liquidation. sales.or.other.sales.in.which.D-Link,.the.sellers,.or.the.liquidators.expressly.disclaim.their.warranty.obligation.pertaining.to.the.product. While.necessary.maintenance.or.repairs.on.your.Product.can.be.performed.by.any.company,.we.recommend.that.you.use.only.an.Authorized. D-Link.Service.Office..Improper.or.incorrectly.performed.maintenance.or.repair.voids.this.Limited.Warranty. Disclaimer of Other Warranties: EXCEPT.FOR.THE.LIMITED.WARRANTY.SPECIFIED.HEREIN,.THE.PRODUCT.IS.PROVIDED.“AS-IS”.WITHOUT.ANY.WARRANTY. OF. ANY. KIND. WHATSOEVER. INCLUDING,. WITHOUT. LIMITATION,. ANY. WARRANTY. OF. MERCHANTABILITY,. FITNESS. FOR. A. PARTICULAR.PURPOSE.AND.NONINFRINGEMENT.. D-Link DIV-140 User Guide...
  • Page 51 IF.ANY.IMPLIED.WARRANTY.CANNOT.BE.DISCLAIMED.IN.ANY.TERRITORY.WHERE.A.PRODUCT.IS.SOLD,.THE.DURATION.OF. SUCH.IMPLIED.WARRANTY.SHALL.BE.LIMITED.TO.THE.DURATION.OF.THE.APPLICABLE.WARRANTY.PERIOD.SET.FORTH.ABOVE.. EXCEPT.AS.EXPRESSLY.COVERED.UNDER.THE.LIMITED.WARRANTY.PROVIDED.HEREIN,.THE.ENTIRE.RISK.AS.TO.THE.QUALITY,. SELECTION.AND.PERFORMANCE.OF.THE.PRODUCT.IS.WITH.THE.PURCHASER.OF.THE.PRODUCT. Limitation of Liability: TO.THE.MAXIMUM.EXTENT.PERMITTED.BY.LAW,.D-LINK.IS.NOT.LIABLE.UNDER.ANY.CONTRACT,.NEGLIGENCE,.STRICT.LIABILITY. OR.OTHER.LEGAL.OR.EQUITABLE.THEORY.FOR.ANY.LOSS.OF.USE.OF.THE.PRODUCT,.INCONVENIENCE.OR.DAMAGES.OF.ANY. CHARACTER,.WHETHER.DIRECT,.SPECIAL,.INCIDENTAL.OR.CONSEQUENTIAL.(INCLUDING,.BUT.NOT.LIMITED.TO,.DAMAGES.FOR. LOSS.OF.GOODWILL,.LOSS.OF.REVENUE.OR.PROFIT,.WORK.STOPPAGE,.COMPUTER.FAILURE.OR.MALFUNCTION,.FAILURE.OF. OTHER.EQUIPMENT.OR.COMPUTER.PROGRAMS.TO.WHICH.D-LINK’S.PRODUCT.IS.CONNECTED.WITH,.LOSS.OF.INFORMATION. OR.DATA.CONTAINED.IN,.STORED.ON,.OR.INTEGRATED.WITH.ANY.PRODUCT.RETURNED.TO.D-LINK.FOR.WARRANTY.SERVICE). RESULTING.FROM.THE.USE.OF.THE.PRODUCT,.RELATING.TO.WARRANTY.SERVICE,.OR.ARISING.OUT.OF.ANY.BREACH.OF. THIS.LIMITED.WARRANTY,.EVEN.IF.D-LINK.HAS.BEEN.ADVISED.OF.THE.POSSIBILITY.OF.SUCH.DAMAGES..THE.SOLE.REMEDY. FOR.A.BREACH.OF.THE.FOREGOING.LIMITED.WARRANTY.IS.REPAIR,.REPLACEMENT.OR.REFUND.OF.THE.DEFECTIVE.OR. NONCONFORMING.PRODUCT..THE.MAXIMUM.LIABILITY.OF.D-LINK.UNDER.THIS.WARRANTY.IS.LIMITED.TO.THE.PURCHASE. PRICE.OF.THE.PRODUCT.COVERED.BY.THE.WARRANTY..THE.FOREGOING.EXPRESS.WRITTEN.WARRANTIES.AND.REMEDIES. ARE.EXCLUSIVE.AND.ARE.IN.LIEU.OF.ANY.OTHER.WARRANTIES.OR.REMEDIES,.EXPRESS,.IMPLIED.OR.STATUTORY. Governing Law: This.Limited.Warranty.shall.be.governed.by.the.laws.of.the.State.of.California..Some.states.do.not.allow.exclusion.or.limitation.of.incidental. or.consequential.damages,.or.limitations.on.how.long.an.implied.warranty.lasts,.so.the.foregoing.limitations.and.exclusions.may.not.apply.. This.Limited.Warranty.provides.specific.legal.rights.and.you.may.also.have.other.rights.which.vary.from.state.to.state. Trademarks: D-Link.is.a.registered.trademark.of.D-Link.Corporation/D-Link.Systems,.Inc..Other.trademarks.or.registered.trademarks.are.the.property. of.their.respective.owners. Copyright Statement: No.part.of.this.publication.or.documentation.accompanying.this.product.may.be.reproduced.in.any.form.or.by.any.means.or.used.to.make. any.derivative.such.as.translation,.transformation,.or.adaptation.without.permission.from.D-Link.Corporation/D-Link.Systems,.Inc.,.as. stipulated.by.the.United.States.Copyright.Act.of.1976.and.any.amendments.thereto..Contents.are.subject.to.change.without.prior.notice. Copyright.©2006.by.D-Link.Corporation/D-Link.Systems,.Inc..All.rights.reserved. D-Link DIV-140 User Guide...

  • Page 52: Contacting Technical Support

    Contacting Technical Support U.S..and.Canadian.customers.can.contact.D-Link.technical.support.through.our.web.site.or.by.phone. Before.you.contact.technical.support,.please.have.the.following.ready: •.Model.number.of.the.product.(e.g..DIV-140) •.Hardware.Revision.(located.on.the.label.on.the.bottom.of.the.device.(e.g..rev.A1)) •.Serial.Number.(s/n.number.located.on.the.label.on.the.bottom.of.the.device).. You.can.find.software.updates.and.user.documentation.on.the.D-Link.website.as.well.as.frequently.asked.questions. and.answers.to.technical.issues. For customers within the United States: For customers within Canada: Phone Support: Phone Support: (877).354-6555 (800).361-5265 Internet Support: Internet Support: http://support.dlink.com http://support.dlink.ca D-Link DIV-140 User Guide...

  • Page 53: Registration

    Registration Product. registration. is. entirely. voluntary. and. failure. to. complete. or. return. this. form. will. not. diminish. your. warranty. rights. Version.1.0 September.6,.2006 D-Link DIV-140 User Guide...

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