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Troubleshooting 103
Troubleshooting
Q: What is my password for the lock, PIN, or PUK codes?
A: The default lock code is 12345. If you forget the lock code, contact your device dealer.
If you forget a PIN or PUK code, or if you have not received such a code, contact your
network service provider.
For information about passwords, contact your access point provider, for example, a
commercial internet service provider (ISP) or network service provider.
Q: How do I close an application that is not responding?
A: Press and hold the menu key.
Select and hold the application icon, and select Exit.
Q: Why do images look smudgy?
A: Ensure that the camera lens protection windows are clean.
Q: Why do missing, discoloured, or bright dots appear on the screen every time
I switch on my device?
A: This is a characteristic of this type of display. Some displays may contain pixels or
dots that remain on or off. This is normal, not a fault.
Q: Why can't I find my friend's device while using Bluetooth connectivity?
A: Check that both devices are compatible, have activated Bluetooth connectivity, and
are not in hidden mode. Check also that the distance between the two devices is not
over 10 metres (33 feet) and that there are no walls or other obstructions between the
devices.
Q: Why can't I end a Bluetooth connection?
A: If another device is connected to your device, you can end the connection from the
other device or deactivate Bluetooth connectivity in your device. Select
Menu
>
Settings
and
Connectivity
Bluetooth
Bluetooth
> Off.
>
>
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