Downloading Trace Files Using The Fd Dump Tool - Hitachi MK-96RD621-08 User Manual

Figure 4-9

Downloading Trace Files Using the FD Dump Tool

The USP V/VM Storage Navigator supports the FD Dump Tool. The FD Dump
Tool is available to only storage administrators, and allows them to download
the Storage Navigator configuration information from the SVP either onto a
floppy disk or onto a hard disk drive. The downloaded information (trace files)
can be used by Hitachi Data Systems service personnel to diagnose problems
related to Storage Navigator operations for troubleshooting purposes.
If you are unable to resolve an error condition, first copy the Storage
Navigator configuration information onto floppy disk(s) using the FD Dump
Tool. Contact the Hitachi Data Systems Support Center (see Calling the
Hitachi Data Systems Support Center), and give the information on the floppy
disk(s) to the Hitachi Data Systems service personnel.
Cautions:
• If another user (including SVP user) is using the FD Dump Tool, or a
maintenance operation is being performed, you cannot download trace files
using the FD Dump Tool.
• If you want to download trace files to see the configuration information,
select the Refresh All (
Navigator first to refresh the configuration information, and then use the
FD Dump Tool to perform the downloading operation.
To download the Storage Navigator configuration information (trace files) from
the SVP:
1. On the Tool Panel of the Storage Navigator computer, click Download
Trace Files to open the Download Trace Files dialog box. The login dialog
box is displayed.
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Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator User's Guide
Restore File Dialog Box
) command from the menu bar of the Storage
Performing Storage Navigator Operations