General Troubleshooting - Hitachi MK-96RD621-08 User Manual

General Troubleshooting

For troubleshooting information on the storage system, see the User and
Reference Guide. For a complete list of Storage Navigator error codes, see the
Storage Navigator Messages.
The user is responsible for the operation and normal maintenance of the
Storage Navigator computer. Here are some guidelines for troubleshooting the
Storage Navigator computer:
•
Check the cabling and the LAN. Verify that both the computer and LAN
cabling are firmly attached, and that the LAN is operating properly.
•
Reboot the computer. Close any programs that are not responding. If
necessary, reboot the Storage Navigator computer and restart the Storage
Navigator Java application program.
•
Check for any General Error Conditions. Table 6-1 describes some
general error conditions, along with the recommended resolution for each
item. If you are still unable to resolve an error condition, call the Hitachi
Data Systems Support Center for assistance (see Calling the Hitachi Data
Systems Support Center for contact information).
•
Check the status lamp on the Storage Navigator main window. If
the color of the lamp becomes yellow ( ) or red ( ), confirm the severity
level of the disk controller and disk array unit on the Status window (see
Status Window). If you are unable to resolve an error condition, contact
the Hitachi Data Systems Support Center.
•
Download the Storage Navigator trace files using the FD Dump Tool.
If you are unable to resolve an error condition, first copy the USP V/VM
Storage Navigator configuration information onto floppy disk(s) using the
FD Dump Tool (see Downloading Trace Files Using the FD Dump Tool).
Contact the Hitachi Data Systems Support Center (see Calling the Hitachi
Data Systems Support Center), and give the information on the floppy
disk(s) to the Hitachi Data Systems service personnel.
6-2
Hitachi Universal Storage Platform V/VM Hitachi Storage Navigator User's Guide
Troubleshooting