Activesync - HP IPAQ H5100 User Manual

ActiveSync

For more information on Microsoft ActiveSync, refer to
Chapter 2, "Using ActiveSync."
Problem Solution
I cannot connect • Be sure you have installed Microsoft ActiveSync 3.7 or
to my computer
using the cable
or the Universal
• Be sure your iPAQ Pocket PC is connected to the sync
Desktop Cradle.
• Be sure your iPAQ Pocket PC is securely seated in the
• If you are using a serial cable, be sure it is plugged into
• If you are using a USB cable, be sure you are running
• Uninstall and reinstall ActiveSync.
• If you are running personal firewall software, try
User's Guide
higher on your host computer before connecting your
iPAQ Pocket PC to it.
cable or inserted in the Universal Desktop Cradle, and
that the sync cable or cradle is connected to your
computer.
synchronization cradle and is making contact with the
cradle connector.
the COM port on your host computer.
Microsoft Windows 98SE, Me, 2000, or XP and that you
have installed Microsoft ActiveSync 3.7 or a later version
on your computer. Also be sure you are connecting
directly to a USB port on your computer and not through
a USB hub.
disabling it. If you are then able to synchronize, contact
the software vendor to information on configuring the
required exclusions to eliminate this problem.
Troubleshooting
11–5