HP EliteBook 820 G1 Maintenance And Service Manual
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HP EliteBook 820 G1 Maintenance And Service Manual

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HP EliteBook 820 G1 Notebook PC
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP EliteBook 820 G1

  • Page 1 HP EliteBook 820 G1 Notebook PC Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy...
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 External component identification ..................7 Display ........................... 7 Buttons and fingerprint reader (select models only) ............... 9 Keys ............................. 10 Lights ............................ 11 TouchPad ..........................12 Front ............................. 13 Left side ..........................14 Right side ..........................
  • Page 6 Speaker assembly ....................86 Power button board ....................88 7 Computer Setup (BIOS) ....................90 Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ..... 90 Using Computer Setup ..................... 90 Starting Computer Setup ................90 Navigating and selecting in Computer Setup ..........
  • Page 7 Using HP PC Hardware Diagnostics (UEFI) (select models only) ........96 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ....97 Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) ..... 98 Using Computer Setup ..................... 98 Starting Computer Setup ................
  • Page 8 Remove everything and reinstall Windows ..........115 Using HP Software Setup ................ 116 Windows 7 ......................... 117 Creating recovery media with HP Recovery Disc Creator ..........118 Creating recovery media ................. 118 Backing up your information ................... 118 Performing a system recovery ................. 119 Using the Windows recovery tools ............

  • Page 9: Product Description

    45% CG, eDP display panel with and without webcamera Graphics Intel Graphics: Intel HD Graphics 4400 Universal memory architecture (UMA) graphics Support for up to 3 displays through the HP 2013 UltraSlim Docking Station Memory Two customer-accessible/upgradable memory module slots Support for DDR3L 1600-MHz PCL3-12800 dual channel memory Support for 16384-MB of system memory in the following configurations: 16384-MB total system memory (8192 MB ×...
  • Page 10 Category Description Flash cache Support for 32-GB solid-state drive (2242/DS M.2 form factor) Intel SRT (Smart Response Technology) Not supported with solid-state drive or self-encrypted drive (SED) hard drive MiniCard solid-state drive 120-GB solid-state drive (2242/DS M.2 form factor) Not supported if 32-GB flash cache is selected Set as primary storage if selected Primary storage Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-...
  • Page 11 Integrated wireless wide area network (WWAN) options by way of wireless module (select models only) Two WWAN antennas built into display assembly (select models only) Support for the following WWAN formats: HP lt4112 LTE/HSPA+ Mobile Broadband Module ● HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module ●...
  • Page 12 Power requirements Support for removable 3-cell, 46-WHr, 4.15-AHr, Li-ion battery and 3-cell, 26-WHr, 2.50- AHr, Li-ion battery Support for the following AC adapters: 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) ● 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) ●...
  • Page 13 Category Description Operating system Preinstalled: Microsoft Windows 8.1 and 8 Chinese market 64-bit (only available with ● People's Republic of China Country Loc) Microsoft Windows 8.1 and 8 Emerging market 64-bit ● Microsoft Windows 8.1 and 8 Multi-languarge 64-bit ● Microsoft Windows 8.1 and 8 Professional 64-bit ●...
  • Page 14 Category Description Operating system Restore Media–OSDVD: (continued) Microsoft Windows 8.1 and 8 Professional 64-bit (include in Windows 8.1 and 8 ● downgrade operating system AV only; do not include for Asia/Pacific countries or regions or the People's Republic of China) Microsoft Windows 8 64-bit (for service only) ●...

  • Page 15: External Component Identification

    External component identification Display Item Component Description WLAN antennas (2)* Send and receive wireless signals to communicate with wireless local area networks. NOTE: To set up a WLAN and connect to the Internet, you need a broadband modem (either DSL or cable) (purchased separately), high-speed Internet service, purchased from an Internet service provider, and a wireless router (purchased separately).
  • Page 16 Records video and captures still photographs. (select models only) To use the webcamera, select Start > All Programs > Communication and Chat > HP Webcam. Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on.

  • Page 17: Buttons And Fingerprint Reader (Select Models Only)

    To learn more about your power settings: Select Start > Control Panel > System and Security > ● Power Options. For more information, see the HP Notebook Reference Guide. ● Speakers Produce sound. Wireless button Turns the wireless feature on or off but does not establish a wireless connection.

  • Page 18: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with a function key, the num lk key, the key, or other keys. Windows logo key Displays the Windows Start menu. Function keys Execute frequently used system functions when pressed in combination with the key.

  • Page 19: Lights

    Lights Item Component Description Power light On: The computer is on. ● Blinking: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation. ● Caps lock light On: Caps lock is on. Microphone mute light On: Microphone is muted.

  • Page 20: Touchpad

    TouchPad Item Component Description Pointing stick Moves the pointer and selects or activates items on the screen. Left pointing stick button Functions like the left button on an external mouse. TouchPad on/off button Turns the TouchPad on and off. TouchPad zone Moves the pointer and selects or activates items on the screen.

  • Page 21: Front

    Off: The battery is fully charged. ● Hard drive light Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. ● NOTE: For information on HP 3D DriveGuard, see the HP Notebook Reference Guide.

  • Page 22: Left Side

    Left side Item Component Description Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Vents (2) Enable airflow to cool internal components.

  • Page 23: Right Side

    Right side Item Component Description Audio-out (headphone) Produces sound when connected to optional powered stereo speakers, jack/Audio-in headphones, earbuds, a headset, or television audio. Also connects an optional (microphone) combo jack headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset.

  • Page 24: Bottom

    Bottom Item Component Description Service cover Provides access to the hard drive bay, the WLAN module slot, the WWAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Locating the serial number, product number, and model number The serial number and product number of your tablet are located on the left edge of the tablet. The model number of your tablet is located on the back of your tablet. You may need the information when you travel internationally or when you contact support.

  • Page 26: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 27 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard with backlight (includes backlight cable and keyboard cable): For use in Belgium 730541-A41 For use in Brazil 730541-201...
  • Page 28 Item Component Spare part number For use in Turkey 730541-141 For use in the United Kingdom and Singapore 730541-031 For use in the United States 730541-001 Keyboard without backlight (includes keyboard cable): Keyboard without backlight for use in Belgium (includes keyboard cable) 730540-A41 Keyboard without backlight for use in Brazil (includes keyboard cable) 730540-201...
  • Page 29 Item Component Spare part number Keyboard without backlight for use in Taiwan (includes keyboard cable) 730540-AB1 Keyboard without backlight for use in Thailand (includes keyboard cable) 730540-281 Keyboard without backlight for use in Turkey (includes keyboard cable) 730540-141 Keyboard without backlight for use in the United Kingdom and Singapore 730540-031 (includes keyboard cable) Keyboard without backlight for use in the United States (includes keyboard cable)
  • Page 30 Battery: 3-cell, 46-WHr, 4.15-AHr, Li-ion battery 717378-001 3-cell, 26-WHr, 2.50-AHr, Li-ion battery 717377-001 (16) WWAN module: HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 (17) Solid-state drive:...
  • Page 31 Item Component Spare part number 4 GB 691740-001 (19) WLAN module: Broadcom 802.11 a/b/g/n 2×2 + Bluetooth 4.0 Combo Adapter 731550-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 741524-001 Combo Adapter Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 710661-001 4.0 WLAN module Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0...

  • Page 32: Display Assembly Components

    Display assembly components Item Component Spare part number Display bezel 730544-001 Webcamera/microphone module (includes double-sided adhesive) 730542-001 Microphone module (includes double-sided adhesive) 730795-001 Display panel: 12.5-in, AG, HD, LED, UWVA display panel 730536-001 12.5-in, AG, HD, LED, SVA display panel 730535-001 Display Hinge Kit (includes left and right display hinges) 730543-001...
  • Page 33 Item Component Spare part number Display Cable Kit (includes display panel cable and webcamera/microphone 730537-001 module cable) Display Antenna Kit,.includes: 730560-001 WLAN antenna cables and transceivers WWAN antenna cables and transceivers Display enclosure 730561-001 Display Panel Support Kit (not illustrated. includes display enclosure, WLAN 730538-001 antenna cables and transceivers, and WWAN antenna cables and transceivers) Display assembly components...

  • Page 34: Plastics Kit

    Plastics Kit Item Component Spare part number Plastics Kit, includes: 730562-001 Card reader bezel Display cable connector bracket Fingerprint reader cover RJ-45 cover (5a) Service cover release latch actuator (5b) Service cover release latch arm Service cover release latch spring (not illustrated) Chapter 3 Illustrated parts catalog...

  • Page 35: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive (does not include hard drive bracket, hard drive connector adapter, or screws): NOTE: The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit. 500-GB, 7200-rpm, SATA, 7.0-mm hard drive 703267-001 500-GB, 7200-rpm, SED, 7.0-mm hard drive...

  • Page 36: Miscellaneous Parts

    32-GB, SATA-3, solid-state drive 743008-001 Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) 693710-001 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) 693711-001 45-W HP Smart adapter (non-PFC, RC/V, 3-wire, 4.5-mm) 696694-001 Carrying case:...
  • Page 37 Component Spare part number For use in Brazil 490371-202 For use in Europe 490371-021 For use in India 490371-D61 For use in Israel 490371-BB1 For use in Italy 490371-061 For use in Japan 490371-291 For use in North America 490371-001 For use in the People's Republic of China 490371-AA1 For use in South Africa...

  • Page 38: Sequential Part Number Listing

    Sequential part number listing Spare part number Description 434594-001 HP USB optical travel mouse 490371-001 Power cord for use in North America (3-pin, black, 1.83-m) 490371-011 Power cord for use in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use in Europe (3-pin, black, 1.83-m) 490371-061 Power cord for use in Italy (3-pin, black, 1.83-m)
  • Page 39 Description 691922-001 HP comfort-grip wireless mouse 693374-001 4-GB memory module (PCL3, 12800, 1600-MHz) 693710-001 65-W HP Smart adapter (EM, RC/V, 3-wire, 4.5-mm) 693711-001 65-W HP Smart adapter (non-PFC, 3-wire, 4.5-mm) 696694-001 45-W HP Smart adapter (non-PFC, RC/V, 3-wire, 4.5-mm) 702853-001...
  • Page 40 Spare part number Description 730540-041 Keyboard with pointing stick for use in France (includes keyboard cable) 730540-051 Keyboard with pointing stick for use in Germany (includes keyboard cable) 730540-061 Keyboard with pointing stick for use in Italy (includes keyboard cable) 730540-071 Keyboard with pointing stick for use in Spain (includes keyboard cable) 730540-081...
  • Page 41 Spare part number Description 730541-031 Keyboard with backlight and pointing stick for use in the United Kingdom and Singapore (includes backlight cable and keyboard cable) 730541-041 Keyboard with backlight and pointing stick for use in France (includes backlight cable and keyboard cable) 730541-051 Keyboard with backlight and pointing stick for use in Germany (includes backlight cable and...
  • Page 42 Spare part number Description 730541-AB1 Keyboard with backlight and pointing stick for use in Taiwan (includes backlight cable and keyboard cable) 730541-AD1 Keyboard with backlight and pointing stick for use in South Korea (includes backlight cable and keyboard cable) 730541-B31 Keyboard with backlight and pointing stick for use in the Netherlands (includes backlight cable and keyboard cable) 730541-B71...
  • Page 43 Spare part number Description 730557-001 System board equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and a non-Windows 8 operating system (includes replacement thermal material) 730557-501 System board equipped with an Intel Core i3-4010U 1.70-GHz processor (3.00-MB L3 cache, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes replacement thermal material) 730557-601...
  • Page 44 Windows 8 Professional system (includes replacement thermal material) 731550-001 Broadcom 802.11 a/b/g/n 2×2 + Bluetooth 4.0 Combo Adapter 732252-001 HP 2013 UltraSlim Docking Station 741524-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 743008-001...

  • Page 45: Removal And Replacement Preliminary Requirements

    Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver ● Magnetic screw driver ● Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 46: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 47: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 48: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●...

  • Page 49: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps ● with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 50: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
  • Page 51 Remove the service cover: Turn the computer upside down, with the rear toward you. Slide the service cover release latch (1) to gain access to the service cover security screw. Remove the Phillips PM2.0×4.5 security screw (2) (if present). NOTE: The service cover includes a threaded receptacle for storing the security screw.

  • Page 52: Battery

    WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 53 Use the release tab (2) to lift the rear edge of the battery (3) until the battery rests at an angle. Remove the battery. Reverse this procedure to install the battery. Component replacement procedures...

  • Page 54: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector adapter, or screws. The hard drive bracket, hard drive connector adapter, and screws are included in the Hard Drive Hardware Kit, spare part number 730539-001. See x for more information on the Hard Drive Hardware Kit.
  • Page 55 Use the release tab (2) to remove the hard drive. If it is necessary to disassemble the hard drive, perform the following steps: Position the hard drive with the rear toward you. Remove the four Phillips PM2.75×3.5 screws (1) that secure the hard drive bracket to the hard drive.
  • Page 56 Remove the hard drive connector adapter (3) from the hard drive. The hard drive bracket, hard drive connector adapter, and screws are available in the Hard Drive Hardware Kit, spare part number 730539-001. Reverse this procedure to reassemble and install the hard drive. Chapter 5 Removal and replacement procedures for Customer Self- Repair parts...

  • Page 57: Wwan Module

    WWAN module Description Spare part number HP lt4112 LTE/HSPA+ Mobile Broadband Module 704031-001 HP lt4111 LTE/EV-DO/HSPA+ Mobile Broadband Module 704030-001 HP hs3110 HSPA+ Mobile Broadband Module 723895-001 Before removing the WWAN module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 58 Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WWAN antenna cables are not connected to the terminals on the WWAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WWAN module.

  • Page 59: Solid-State Drive

    Solid-state drive Description Spare part number 256-GB, SATA-3, SED solid-state drive 730567-001 240-GB, SATA-3, solid-state drive 730566-001 180-GB, SATA-3, solid-state drive 730765-001 128-GB, SATA-3, solid-state drive 744716-001 120-GB, mSATA-3, SED solid-state drive 730568-001 32-GB, SATA-3, solid-state drive 743008-001 Before removing the solid-state drive, follow these steps: Turn off the computer.
  • Page 60 Remove the solid-state drive (2) by pulling the drive away from the slot at an angle. Reverse this procedure to install the solid-state drive. Chapter 5 Removal and replacement procedures for Customer Self- Repair parts...

  • Page 61: Wlan Module

    WLAN module Description Spare part number Broadcom 802.11 a/b/g/n 2×2 + Bluetooth 4.0 Combo Adapter 731550-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 Combo Adapter 741524-001 Intel Dual Band Wireless-AC 7260 802.11 ac 2×2 WiFi + Bluetooth 4.0 WLAN module 710661-001 Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2×2 WiFi + Bluetooth 4.0 717381-001...
  • Page 62 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 63: Memory Module

    Memory module Description Spare part number 8 GB (PCL3, 12800, 1600-MHz) 693374-001 4 GB (PCL3, 12800, 1600-MHz) 691740-001 Before removing the memory module, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 64: Keyboard

    Keyboard For use in country Spare part number For use in country Spare part number or region or region Keyboard with backlight (includes backlight cable and For use in the Netherlands 730541-B31 keyboard cable): For use in Belgium 730541-A41 For use in Northwest Africa 730541-FP1 For use in Brazil 730541-201...
  • Page 65 For use in country Spare part number For use in country Spare part number or region or region For use in Hungary 730540-211 For use in Sweden 730540-B71 and Finland For use in Iceland 730540-DD1 For use in Switzerland 730540-BG1 For use in India 730540-D61 For use in Taiwan...
  • Page 66 Remove the keyboard: Loosen the two captive screws that secure the keyboard to the computer. Partially open the computer. Rest and secure the computer on its left side. Chapter 5 Removal and replacement procedures for Customer Self- Repair parts...
  • Page 67 Insert a thin, plastic tool into the keyboard release hole next to the fan, and then press on the back of the keyboard until the keyboard disengages from the computer. Open the computer as far as it will open. Lift the rear edge of the keyboard (1) until it rests at an angle. Slide the keyboard (2) toward the display until the tabs on the front edge of the keyboard disengage from the top cover.
  • Page 68 Swing the rear edge of the keyboard (3) up and forward until it rests upside down on the palm rest. NOTE: Step 9 applies only to computer models equipped with a keyboard with backlight. Release the zero insertion force (ZIF) connector (1) to which the backlight cable is attached, and then disconnect the backlight cable (2) from the system board.
  • Page 69 Remove the keyboard (7). Reverse this procedure to install the keyboard. Component replacement procedures...

  • Page 70: Removal And Replacement Procedures For Customer Self-Repair Parts

    Removal and replacement procedures for Customer Self- Repair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts.

  • Page 71: Top Cover

    Remove the RTC battery: Disconnect the RTC battery cable (1) from the system board. Detach the RTC battery (2) from the top cover. (The RTC battery is attached to the top cover with double-sided adhesive.) Remove the RTC battery and cable. Reverse this procedure to install the RTC battery.
  • Page 72 Disconnect all external devices from the computer. Remove the service cover (see Service cover on page 42), and then remove the following components: Battery (see Battery on page Hard drive (see Hard drive on page Keyboard (see Keyboard on page NOTE: When replacing the top cover, be sure that the following components are removed from the defective top cover and installed on the replacement top cover:...
  • Page 73 Remove the card reader bezel (4) from the card reader slot. Remove the ten Torx T8M2.5×6.5 screws (1) that secure the top cover to the base enclosure. Component replacement procedures...
  • Page 74 Remove the following screws that secure the top cover to the base enclosure: (1) One Phillips PM2.0×6.5 screw (2) Three Phillips PM2.5×4.5 screws (3) Two Phillips PM2.0×3.0 screws Remove the two Phillips PM2.5×4.5 screws (1) that secure the top cover to the base enclosure. Remove the top cover (2).

  • Page 75: Display Assembly

    Display assembly NOTE: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 76 Remove the four Phillips PM2.5×4.5 screws (1) that secure the display assembly to the base enclosure. Remove the display assembly (2). If it is necessary to replace the display bezel or any of the display assembly subcomponents: Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 77 If it is necessary to replace the display panel: Remove the six Phillips PM2.0×3.25 screws (1) that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 78 Disconnect the display panel cable (2) from the display panel. Remove the display panel. The display panel is available using spare part numbers 730536-001 (12.5-in, AG, HD, LED, UWVA display panel) and 730535-001 (12.5-in, AG, HD, LED, SVA display panel). If it is necessary to replace the webcamera/microphone module or the microphone module: Detach the webcamera/microphone module (1) from the display enclosure.
  • Page 79 Remove the webcamera/microphone module (3). The webcamera/microphone module is available using spare part number 730542-001. The microphone module is available using spare part number 730795-001. If it is necessary to replace the display panel cable: Detach the display panel cable (1) from the display enclosure. (The display panel cable is attached to the display enclosure with double-sided adhesive.) Release the display panel cable from the clip (2) built into the display enclosure.
  • Page 80 If it is necessary to replace the display hinges: Release the grounding tape (1) that secures the display hinges to the display enclosure. Remove the six Phillips PM2.0×3.0 broad head screws (2) that secure the display hinges to the display enclosure. Remove the display hinges (3).
  • Page 81 Remove the WLAN antenna cables and transceivers (3). The WLAN antenna cables and transceivers are included in the Antenna Kit, spare part number 730560-001. If it is necessary to replace the WWAN antenna cables and transceivers: Detach the WWAN antenna transceivers (1) from the display enclosure. (The WWAN antenna transceivers are attached to the display enclosure with double-sided adhesive.) Release the WWAN antenna cables from the clips (2) built into the left and right sides of the display enclosure.

  • Page 82: Touchpad

    TouchPad Description Spare part number TouchPad (includes cable) 730549-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.

  • Page 83: Card Reader Board

    Remove the TouchPad and cable (3). Reverse this procedure to install the TouchPad. Card reader board Description Spare part number Card reader board (includes cable) 730563-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 84 Remove the card reader board: Turn the top cover upside down with the front toward you. Release the ZIF connector (1) to which the card reader board cable is attached, and then disconnect the card reader board cable (2) from the system board. Turn the top cover upside down with the front toward you.
  • Page 85 Remove the card reader board and cable (4). Remove the card reader board and cable. Reverse this procedure to install the card reader board. Component replacement procedures...

  • Page 86: Heat Sink

    Heat sink Description Spare part number Heat sink (includes replacement thermal material) 730556-001 Before removing the heat sink, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 87 Remove the heat sink (3). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed.

  • Page 88: Fan

    Description Spare part number Fan (includes cable) 730547-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 89 Remove the fan (3). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it.

  • Page 90: System Board

    System board NOTE: The system board spare part kit includes battery connector bracket and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-4600U 2.10-GHz (SC turbo up to 3.30-GHz) processor (4.00-MB 730559-601 L3 cache, 15 W) and the Windows 8 Professional operating system Equipped with an Intel Core i7-4600U 2.10-GHz (SC turbo up to 3.30-GHz) processor (4.00-MB 730559-501 L3 cache, 15 W) and the Windows 8 Standard operating system...
  • Page 91 Keyboard (see Keyboard on page RTC battery (see RTC battery on page Top cover (see Top cover on page Heat sink (see Heat sink on page Fan (see Fan on page NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: WWAN module (see WWAN module on page...
  • Page 92 Disconnect the speaker cable (1) from the system board. Remove the three Philllips PM2.0×3.0 screws (2) that secure the system board to the top cover. Lift up on the right side of the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the right at an angle.

  • Page 93: Fingerprint Reader Board

    Fingerprint reader board Description Spare part number Fingerprint reader board (includes bracket and cable) 730554-001 Before removing the fingerprint reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 94: Speaker Assembly

    Remove the fingerprint reader board (4). Reverse this procedure to install the fingerprint reader board. Speaker assembly Description Spare part number Speaker assembly (includes left and right speakers and cables) 730555-001 Before removing the speaker assembly, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 95 Remove the speaker assembly: Release the four clips (1) built into the top cover that secure the speaker assembly to the top cover. Remove the speaker assembly (2). Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 96: Power Button Board

    Power button board Description Spare part number Power button board (includes left and right speakers and cables) 730552-001 Before removing the power button board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 97 Remove the power button board (2) and cable. Reverse this procedure to install the power button board. Component replacement procedures...

  • Page 98: Computer Setup (Bios)

    Computer Setup (BIOS) Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).

  • Page 99: Navigating And Selecting In Computer Setup

    – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 100: Restoring Factory Settings In Computer Setup

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 101: Downloading A Bios Update For Windows 8

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. From the Start screen, type support, and then select the HP Support Assistant app. Select Updates and tune-ups, and then select Check for HP updates now.

  • Page 102: Using Multiboot

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 103: Dynamically Choosing A Boot Device Using The F9 Prompt

    – or – Use the arrow keys to select Main > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Windows 8 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 104: Entering Multiboot Express Preferences

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 105: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. Go to http://www.hp.com. Click Support & Drivers, and then click the Drivers & Software tab. Enter the product name in the text box, and then click Search.

  • Page 106: Windows 7 – Computer Setup (Bios), Multiboot, And Hp Pc Hardware Diagnostics (Uefi)

    Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI) Using Computer Setup Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer).

  • Page 107: Restoring Factory Settings In Computer Setup

    Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 108: Updating The Bios

    Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 109: Downloading A Bios Update For Windows 7

    Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 110: About The Boot Device Order

    Using MultiBoot About the boot device order As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices.

  • Page 111: Setting A Multiboot Express Prompt

    – or – Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. Windows 7 – Computer Setup (BIOS), MultiBoot, and HP PC Hardware Diagnostics (UEFI)

  • Page 112: Using Hp Pc Hardware Diagnostics (Uefi) (Select Models Only)

    Using HP PC Hardware Diagnostics (UEFI) (select models only) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The tool runs outside of the operating system to isolate hardware failures from issues that may be caused by the operating system or other software components.

  • Page 113: Downloading Hp Pc Hardware Diagnostics (Uefi) To A Usb Device

    Downloading HP PC Hardware Diagnostics (UEFI) to a USB device NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only. Go to http://www.hp.com. Click Support & Drivers, and then click the Drivers & Software tab. Enter the product name in the text box, and then click Search.

  • Page 114: Linux – Computer Setup (Bios) And Advanced System Diagnostics

    Linux – Computer Setup (BIOS) and Advanced System Diagnostics Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 115: Restoring Factory Settings In Computer Setup

    To exit Computer Setup menus, choose one of the following methods: To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left ● corner of the screen, and then follow the on-screen instructions. – or – Use the tab key and the arrow keys to select File >...

  • Page 116: Determining The Bios Version

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 117: Using Advanced System Diagnostics

    Click your specific product from the models listed. Click the appropriate operating system. Go to the BIOS section and download the BIOS software package. Follow the installation instructions as provided with the downloaded BIOS software package. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 118: Specifications

    Specifications Metric U.S. Dimensions Width 21.0 cm 12.2 in 21.5 cm Depth 8.5 in Height 2.1 cm 0.83 in Equipped with 3-cell, 26-WHr battery, 1 memory 1.33 kg 2.93 lb module, WLAN module, lightest solid-state module, but without fingerprint reader, webcamera, or WWAN module Equipped with 3-cell, 46-WHr battery, 1 memory 1.42 kg...

  • Page 119: Backup And Recovery

    NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use.

  • Page 120: Performing A System Recovery

    Note the following when backing up: Store personal files in the Documents library, and back it up regularly. ● Back up templates that are stored in their associated programs. ● Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot ●...

  • Page 121: Using The Windows Recovery Tools

    Follow the on-screen instructions. NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. Windows 8...

  • Page 122: Using F11 Recovery Tools

    Software not installed at the factory must be reinstalled. To recover the original hard drive image using f11: If possible, back up all personal files. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer. NOTE:...

  • Page 123: Using Windows Refresh For Quick And Easy Recovery

    During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

  • Page 124: Using Hp Software Setup

    Under Remove everything and reinstall Windows, select Get started, and follow the onscreen instructions. Using HP Software Setup HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. From the Start screen, type HP Software Setup, and select Apps.

  • Page 125: Windows 7

    ● NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer.

  • Page 126: Creating Recovery Media With Hp Recovery Disc Creator

    DVD, you may need to plug in an external optical drive. HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator.

  • Page 127: Performing A System Recovery

    When backing up to discs, use any of the following types of discs (purchased separately): CD-R, ● CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. NOTE: Your computer may not come equipped with an internal optical drive.

  • Page 128: Using The Windows Recovery Tools

    HP Recovery partition are not listed. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 122. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press before the Windows operating system loads. Select Startup Repair.

  • Page 129: Using F11 Recovery Tools

    All files you have created and any software installed on the computer are permanently removed. recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.

  • Page 130: Using A Windows 7 Operating System Dvd (Purchased Separately)

    Using a Windows 7 operating system DVD (purchased separately) To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/ us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer.

  • Page 131: Linux

    Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed. Creating backups Create restore media immediately after you set up the computer.

  • Page 132: Performing A System Recovery

    Click Restore to start restoring the files, or click Cancel to cancel the operation. Performing a system recovery Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image, using an installed or an external DVD±RW optical drive.

  • Page 133: Remove Everything And Reinstall Sled

    Remove everything and reinstall SLED Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system.

  • Page 134: Statement Of Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 135 Press to accept or to reject. If the HP notebook model number ends in a ‘p’ or ‘w’ and includes Intel Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing when prompted. Select System Configuration, then AMT Options. Then select Un-configure AMT on next boot.

  • Page 136: Non-Volatile Memory Usage

    & updated when this memory battery the system BIOS and is available management). is updated. on the HP website. Writing data to this ROM in an inappropriate manner can render the PC nonfunctional. DIMM Serial 256 Bytes per...
  • Page 137 Code is and is available updated when on the HP the system BIOS website. is updated. Writing data to Configuration this ROM in an data and inappropriate settings are...
  • Page 138 Fingerprint 512 KBytes Stores By enrolling in Only a digitally reader flash fingerprint HP ProtectTools signed templates. Security application can Manager. make the call to write to the flash. Chapter 10 Statement of Volatility...

  • Page 139: Questions And Answers

    Questions and answers How can the BIOS settings be restored (returned to default settings)? Turn on or restart the computer and press when prompted near the bottom of the display. Select File, then select Restore defaults. Follow the on-screen instructions. Select File, save changes and exit, then press Enter.

  • Page 140: Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 141 Country/region Accredited agency Applicable note number France Germany Italy Japan METI The Netherlands KEMA Norway NEMKO The People's Republic of China South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 142: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. Chapter 12 Recycling...

  • Page 143: Index

    Index carrying case, spare part display panel cable AC adapter light 13 numbers 28, 31 removal 71 AC adapter, spare part numbers chipset, product description 1 spare part number 25, 31, 71 28, 31 components Display Panel Support Kit, spare antenna bottom 16 part number 25, 31...
  • Page 144 removal 56 mouse, spare part numbers 28, graphics, product description 1 spare part numbers 19, 20, 30, 31 grounding guidelines 39 31, 32, 33, 34, 56 mute light 11 guidelines keys equipment 41 esc 10 network jack 15 grounding 39 fn 10 num lk key 10 packaging 40...
  • Page 145 flash cache 2 smart card reader 14 removal 72, 73 graphics 1 solid-state drive spare part number 25, 35, hard drive 2 precautions 38 keyboard 4 primary storage 2 wireless button 9 memory module 1 removal 51 wireless light 11, 13 microphone 2 spare part numbers 22, 28, wireless networking, product...

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