Uniform Call Distribution (Ucd) - Siemens HiPath 500 User Manual

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Uniform Call Distribution (UCD)

If configured (consult your service personnel), you may
belong to a group of stations (agents), to which calls are
distributed.
An incoming call is always assigned to the agent idle the
longest.
Logging on/off for a service
The phone is in idle mode
Enter the code for "Log on".
j
Enter your identification number ("Agent: <x>"; contact
your service personnel).
or
Enter the code for "Log off".
Logging on and off during your shift
The phone is in idle mode
Enter the code for "Not available".
or
Enter the code for "Available".
Activating/deactivating work time
You can request/activate work time to ensure you have
enough time to wrap up the last call. Your phone is ex-
cluded from call distribution for a set period or until you
log back on.
[ ^
or
You have or had a connection.
Enter the code for "Work on".
or The phone is in idle mode
Enter the code for "Work off".
page 13.
page 13.
page 13.