Help - Motorola BLINK1 User Manual

6. Help

Noise interference
To avoid background noise or echoes, ensure, that there is enough
distance between your device and the Wi-Fi
Use of other 2.4 GHz products, such as Bluetooth
microwave ovens, may cause interference with this product. Keep
the Wi-Fi ® Camera Unit at least 5ft away from these types of
products, or turn them off if they appear to be causing interference.
Lost connection
Check your Wi-Fi settings. If necessary reconnect your Wi-Fi.
Ensure the Wi-Fi ® Camera Unit is switched ON. Wait a few
minutes to make the connection with the Wi-Fi system.
If you forgot your password
If you do not remember your password, tap Forgot password
and submit your e-mail address. A new password will be sent to
your e-mail address immediately.
Problem
Category
Description / Error
Account I am unable to login
even after registration.
Account I receive an error
message saying:
"Email ID is not
registered".
Account What do I do if I
forgot my password ?
32
BLINK1_UK_V3_2013_02_28.indd 32-33
® Camera Unit.
® systems or
Solution
Please check your user name
and password.
Please ensure that you have
registered with us. Tap Create
Account to create an account to
®
be able to use the Wi-Fi Baby
Monitor Unit.
Click on the "Forgot Password" link
on the www.monitoreverywhere.com
website OR your Android™ or
iOS application. We will send a
new password to your registered
e-mail ID.
Help
Account I am unable to
receive a new
password although
I have used the
"Forgot password"
option.
Connectivity You get a message
Issues "We are having
problems to access
your camera
currently. This could
be because of the
internet connection.
Please try in a while
again"
Viewing When I am in "remote
Camera mode", the video
stops after 5 minutes.
How do I view for
longer?
Help
1. The e-mail might have been
sent to your Junk Mail Folder.
Please check your Junk Mail
Folder.
2. There might be a delay in
getting your e-mail. Please
wait for a while and check
again.
1. Please try again in a few
minutes. This could be
because of any issue with
your internet connection.
2. If the problem remains,
please restart your camera
to check if this fixes the
problem.
3. Please restart your Wireless
Router.
When you are accessing your
camera via a network different
from your home network (over
internet) your video times out
after 5 minutes.
You can click on the Camera
again from the Android ™ /iOS
application to start streaming
again.
If you are accessing from your
web-browser, then you can
press on the Reload button to
start viewing your camera video
stream again.
33
28/2/13 2:07 PM