Motorola BLINK1 User Manual page 19

Connectivity Even though I am
Issues accessing my camera
from the same Wi-Fi
network, I still find my
camera is shown as
remote. I can only
access it for 5
minutes at a time.
Camera When I try to view
the camera, I get a
prompt for camera
firmware upgrade.
What should I do?
APP I am not able to find
the iOS application in
SM .
the App Store
General Which platforms
are supported
for accessing my
camera?
36
BLINK1_UK_V3_2013_02_28.indd 36-37
Please check your wireless
router settings. In routers like
Buffalo there is an option called
Wireless Isolation. Please dis-
able this option.
Please upgrade your firmware.
This takes around 5 minutes.
We push upgrades from time
to time to improve the camera
features.
This is a known issue for some
users using iOS version 6.0.1.
Please use the following link on
your iPad browser to download
the application:
https://itunes.apple.com/us/
app/monitor-everywhere/
id577753318?mt=8&uo=4
®
Windows system XP SP3 or above
®
Mac OS version 10.7 or above
®
Internet Explorer version 8.0 or
above
®
Firefox version 11.0 or above
™
Chrome version 18.0 or above
®
Safari version 5.1 or above
™
Java version 7 or above
™
Android System
Version 2.3.6 or above
® ®
iPhone /iPad iOS
Version 4.3 or above
Help
General I do not hear the
sound when I am
accessing a remote
camera.
General What is the meaning
of "Local Camera"
and "Remote
Camera"?
Features What does the
message
"PAN TILT disabled
because of network
speed" mean ?
General I am having
problems to access
my cameras from
®
Internet Explorer .
What should I do ?
Help
You can tap on the speaker icon
in the video stream screen to
hear audio. By default the audio
is not ON when you are access-
ing a remote camera.
When you are accessing your
camera from the same wireless
network (Home) in which it is
configured, it is a local camera.
When you are accessing your
camera away from your home
it is a remote camera. You may
be using 3G or Wi-Fi connection
outside of your home.
When your network speed is
low, the PAN and TILT is dis-
abled. You can see the message
on the application screen when
this occurs.
The following links take you to
the troubleshooting guide for In-
®
ternet Explorer related issues.
https://monitoreverywhere.com/
BMS/troubleshoot.jsp?nojavaie
https://monitoreverywhere.
com/BMS/troubleshoot.
jsp?javadisabledie
37
28/2/13 2:07 PM