LG iPECS Feature Description & Operation
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LG iPECS Feature Description & Operation

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  • Page 1 Feature Operation & Description Manual...
  • Page 2 The information furnished by LG Nortel in this material is believed to be accurate and reliable, but is not warranted to be true in all cases. LG Nortel and iPECS are trademarks of LG Norte Co. Ltd. All other brand and product names are trademarks or...

  • Page 3: Revision History

    26-July-08 General updates & errata Change “MFIM” references to “iPECS, include iPECS 50 and updated capacity table Reference to VSF/VMIM announcement changed, expansion from 20 to 70 codes, VSF MOH code 21 or 71) Multi-language code 22 or 72 throughout.

  • Page 4: Ipecs Release

    Updated Table 1.2-1 and updated VSF capacity Call Forward using external number added Added Option for voice mail attachment to e-mail Change BGM operation SMDR ICM added Add in capacity table and Changed for iPECS-1200 5.0d1 07-Jan-09 5.0d2 17-Feb-09 Add group name for Terminal/Circular/VM/UCS.

  • Page 5: Table Of Contents

    IPECS Release 5 Feature Description & Operation Table of Contents 1. Introduction................1-1 Manual Application ....................1-1 1.1.1 Organization ........................1-1 1.1.2 Feature Information .....................1-1 System Capacities....................1-1 2. System..................2-1 Account Code....................... 2-1 Alarm Signal/Door Bell ..................2-2 Authorization Codes (Password) ................2-3 Auto Call Release....................
  • Page 6 IPECS Release 5 Feature Description & Operation Automatic System Daylight Savings Time ............2-35 2.10 Automatic System Time Synchronization ............2-35 2.11 Battery Back-up, Memory ................... 2-36 2.12 Call Forward ....................... 2-37 2.13 Call Forward, Preset................... 2-40 2.14 Call Park......................2-42 2.15...
  • Page 7 IPECS Release 5 Feature Description & Operation 2.35 Emergency Call E-911 (caller location) Support..........2-77 2.36 Emergency Call ....................2-78 2.37 Executive/Secretary Forward ................2-78 2.38 External Auto Attendant/Voice Mail ..............2-80 2.38.1 AA/VM Group ......................2-80 2.38.2 In-band (DTMF) Signaling ..................2-81 2.38.3...
  • Page 8 IPECS Release 5 Feature Description & Operation 2.64.1 Display Security.......................2-114 2.64.2 Speed Dial Pause Insertion..................2-115 2.64.3 Station Speed Dial....................2-115 2.64.4 System Speed Dial....................2-118 2.64.5 System Speed Zone (Groups).................2-121 2.65 Station Call Coverage ..................2-122 2.66 Station Groups ....................2-123 2.67 SMDR (Station Message Detail Recording) .............
  • Page 9 IPECS Release 5 Feature Description & Operation 2.72.1 VMIM/VSF .......................2-158 2.72.2 VMIM/VSF-Auto Attendant ..................2-158 2.72.3 VMIM/VSF Voice Mail .....................2-161 2.72.3.1 Message Storage .....................2-161 2.72.3.2 Message Retrieval ...................2-162 2.72.3.3 Remote Message Retrieval................2-164 2.72.3.4 Message Retrieval Options ................2-165 2.72.3.5 E-Mail Notification ....................2-166 2.72.3.6...
  • Page 10 ISDN Call Deflection....................4-18 4.16.2 ISDN Malicious Call Id Request ................4-19 4.17 Private Line ......................4-20 5. iPECS Phone................5-1 Answering Machine Emulation ................5-1 Auto Called Number Redial (ACNR) ..............5-2 Auto Release Of [Speaker]................... 5-3 Automatic Speaker Select ..................5-4 Back Ground Music ....................
  • Page 11 IPECS Release 5 Feature Description & Operation 5.11 Flexible LED Flash Rates ................... 5-10 5.12 Group Listening ....................5-11 5.13 Station Individual Call Routing (ICR) ..............5-11 5.14 Intercom Signaling Mode..................5-13 5.15 Mute ........................5-14 5.16 Off-Hook Signaling ..................... 5-15 5.17...
  • Page 12 IPECS Release 5 Feature Description & Operation 6.19 System Clock Set ....................6-20 7. SLT....................7-1 Broker Call......................7-1 Howler Tone ......................7-2 SLT Message Wait Indication................7-3 SLT Name Entry....................7-4...

  • Page 13: Introduction

    ANUAL PPLICATION This document provides detailed information covering description and operation of the numerous features available in the iPECS Series Release 5 system software. The document is written assuming the system employs the default-numbering plan for North America. 1.1.1 Organization...
  • Page 14 IPECS Release 5 Feature Description & Operation Capacity Item iPECS- iPECS-50 iPECS-100 iPECS- 300 iPECS-600 iPECS-1200 Micro (MFIM100) (MFIM300) (MFIM600) (MFIM1200) PSTN circuits* max 42, basic iPECS 50A std. 4 PSTN + VoIP iPECS 50B std. 4 BRI + VoIP Max.
  • Page 15 IPECS Release 5 Feature Description & Operation Capacity Item iPECS- iPECS-50 iPECS-100 iPECS- 300 iPECS-600 iPECS-1200 Micro (MFIM100) (MFIM300) (MFIM600) (MFIM1200) Pickup Group 1200 Member Conf. Grps - System Station Executive/Secretary pairs Authorization Codes Station 1200 System 1400 2800 Total...

  • Page 16: System

    Station users may allow tracking of specific calls by entering a non-verified variable length (up to 12 digits) identifier for a call. The identifier or “Account Code” is output as part of the Station Message Detail Record (SMDR) for the call. Operation iPECS Phone To assign a Flex button for { } operation: ACCOUNT CODE...

  • Page 17: Alarm Signal/Door Bell

    } button. To rearm the Alarm function, the alarm ALARM STOP condition must be cleared and the Alarm signal terminated. When used as a Door Bell, assigned iPECS Phones receive a single tone burst each time the external contact is activated and no reset is required. Operation System At detection of contact operation, the Alarm/Door Bell signal is sent to assigned stations.
  • Page 18 1. The Alarm contacts must be “dry”, no voltage or current source connected. 2. Only an iPECS Phone may be assigned to receive Alarm/Door Bell signals. 3. An iPECS Phone with LCD assigned to receive Alarm/Door Bell signals will show “ALARM” or “DOOR BELL” as appropriate.
  • Page 19 The Administrator and Attendants are permitted to assign any Authorization code including codes for another station. Normal users may only assign the Station Authorization code for the specific station. Operation iPECS Phone To assign a Station Authorization Code: 1. Press the [ ] button.
  • Page 20 IPECS Release 5 Feature Description & Operation System Attendant To assign an Authorization Code: 1. Press the [ ] button. 2. Dial Attendant Station Program Code ‘031’. 3. Dial station number for a Station code or, for system code, ‘*’ or ‘*’ and the Authorization table index.

  • Page 21: Auto Call Release

    IPECS Release 5 Feature Description & Operation 1. DISA Retry Counter (PGM 160-Btn 5) YSTEM 2. FAC Retry Count (PGM 160-Btn 16) 3. Old Auth Code Use (PGM 161-Btn 16) 4. COS 7 When Auth fails (PGM 161-Btn 17) 1. LCR Check Password (PGM 221-Btn 6) ABLES 2.

  • Page 22: Agents

    ISTRIBUTION Description iPECS ACD incorporates flexible incoming call routing, real-time agent monitoring and supervision, and call record statistics as well as ACD Event messages for management reporting. Calls route to an ACD group directly or otherwise including via call transfer, CCR and ICLID routing.

  • Page 23: Agent Id Login/Logout

    When an Agent logs in, any active login for the Agent is terminated and the new login is honored. An Agent may login to two (2) groups at one time, logging into and out of the primary and secondary group separately. Operation Agent iPECS Phone To assign {L } or {logout} buttons: OGIN...
  • Page 24 1. The system outputs ACD events including Login/Logout messages when Discovery Manager Print is enabled. 2. The Agent Id can be any 4-digit number (0000-9999). iPECS does not verify the Agent Id, other than requiring that four digits be entered.
  • Page 25 Feature Description & Operation 2.5.1.3 Agent Help Request Description Agents request assistance from a Supervisor using the ACD Help Code, default 574. Using iPECS Phones, agents with the { } button can request assistance without interrupting an active HELP conversation.

  • Page 26: Agent Queued Calls Display

    2. If there are no queued calls to display, the phone returns to idle after providing error tone. Programming 1. Display ACD Call Queue Status (PGM 107-Btn 6) UMBERING 1. ACD Group (PGM 191) TATION ROUPS Related Features Station Groups Hardware iPECS Phone with Display 2-11...

  • Page 27: Agent Automatic Wrap-Up

    The Agent remains in this automatic Wrap-Up state for the duration of the ACD group’ Wrap-Up Timer. After the Wrap-Up Timer or by using ‘Wrap-Up-End’ feature, the Agent returns to available status and can receive ACD group calls. Operation Agent iPECS Phone To assign a { } button; WRAP ] + { } + ‘585’...

  • Page 28: Agent On/Off Duty W/Reason Code

    Auto ACD DND code, the Agent will have an ACD DND button and, if assigned Reason code ‘0’, the Agent will return to On-duty status after the ACD DND Wrap-up time. Operation Agent iPECS Phone To assign an {ACD O )} button;...
  • Page 29 IPECS Release 5 Feature Description & Operation To go to ON duty in all hunt group when the user is OFF duty in more one hunt group 1. Dial the code for {Agent On/Off duty in all hunt group}. 1. Press {ACD O } button.

  • Page 30: Announcements

    ACD group. The CIQ announcement (“Your Call is number xx in Queue”) is played to queued callers after the 1 announcement is played and again after each time the 2 announcement is played. Internal callers with an iPECS Display Phone also receive the “You are xx in queue” display message. Operation System ACD group announcements are played automatically based on the ACD group assignments.
  • Page 31 IPECS Release 5 Feature Description & Operation 3. Dial VSF/VMIM sequence number to select a VSF/VMIM. 4. Dial the VMIM/VSF Announcement number (01-70) 5. Dial record language type (1~3), the current announcement is played followed by the “Press # to record” prompt.

  • Page 32: Auto Acd Dnd Unavailable Service

    DUTY GROUP DUTY )} button LED will flash to indicate an unavailable status. GROUP Operation Agent iPECS Phone To assign a {ACD O )} button; DUTY GROUP ] + { } + ‘571’ Agent On/Off Duty code + (optional ACD group number) + [...

  • Page 33: Calls-In-Queue Routing

    Calls in Queue falls below the threshold. iPECS allows different treatment and VMIM/VSF announcements for up to three different Calls-In-Queue thresholds. Operation System When the number of Calls-In-Queue changes, up or down the iPECS; 1. Checks CIQ thresholds, 2. Determines if threshold is reached, 2-18...
  • Page 34 IPECS Release 5 Feature Description & Operation 3. Queues announcement for threshold (sets Delay timer), 4. Plays CIQ announcement. 5. Repeats announcement as defined. System Attendant To record a CIQ Announcement for an ACD Group; 1. Press the [ ] button.

  • Page 35: Event Messages

    Each ACD group sends messages for group and agent events over the defined Serial or TCP port. These event messages are employed by 3 party applications to provide enhanced Call Center functionality. Details of the event messages are provided in the iPECS 3 Party Support Guide. Operation...

  • Page 36: Group Mail Box

    {G } Flex button is assigned to the station. ROUP AILBOX Operation Agent iPECS Phone To assign a {G } Flex button; ROUP MAILBOX ] + { } + VM Group + Group Msg Wait Station + [...

  • Page 37: Group Name

    IPECS Release 5 Feature Description & Operation 2.5.8 Group Name Description Each hunt group is assigned a name of up to 12 characters. The name is employed as the called party display for internal callers in the output of group statistics.

  • Page 38: Acd Caller Controlled Iclid Routing

    IPECS Release 5 Feature Description & Operation Conditions 1. The Alternate ACD Destination can be a station or a group but cannot be a member of the ACD group. 2. The Overflow destination may be any station or group including the ACD group VMIM/VSF Mailbox but cannot be a member of the overflowing ACD group.

  • Page 39: Supervisors

    1. The system will output a Login/Logout message when a Supervisor logs-in or out. 2. The Supervisor Id can be any 4-digit number (‘0000’-‘9999’). 3. iPECS system does not verify the Supervisor Id codes, other than requiring four digits are entered.

  • Page 40: Supervisor Help Response

    Supervisor Help Response Description An Agent may request assistance from a Supervisor using the ACD Group Help Code, default 574 or } button. The Supervisor is then notified of the Help request in the iPECS Phone display and a HELP flashing { } button.

  • Page 41: Agent Call Monitor

    3. ACD Warning Tone (PGM 191-Btn 12) Related Features Automatic Call Distribution Agent Help Request Hardware iPECS Phone 2.5.11.3 Agent Call Monitor Description Agent Call Monitor permits an active Supervisor to monitor an Agent’s call in progress for training purposes or to assist the Agent. When used, the Supervisor is connected to the call with the microphone muted, the [ ] button LED is On.

  • Page 42: Group Status Display

    IPECS Release 5 Feature Description & Operation Operation Supervisor iPECS Phone To assign an { } button AGENT MONITOR ] + { } + ‘577’ + “Group Number” + [ FLEX SAVE To enter an active Agent call from the Supervisor phone 1.

  • Page 43: Group Parameter Control

    IPECS Release 5 Feature Description & Operation Operation Supervisor iPECS Phone To assign a { } button at the Supervisor GROUP STATUS ] + { } + ‘576’ + “Group Number” + [ FLEX SAVE To display the Group status when the {...

  • Page 44: Agent Status Control

    IPECS Release 5 Feature Description & Operation Operation Supervisor iPECS Phone To assign a { } button at the Supervisor GROUP STATUS ] + { } + ‘576’ + “Group Number” + [ FLEX SAVE To use the Supervisor Status Menu 1.
  • Page 45 Group Status display information. Programming 1. ACD Group Status Code (PGM 107-Btn 7) UMBERING 1. ACD Group (PGM 191) TATION ROUPS 2. ACD Group Supervisor (PGM 191-Btn 18) Related Features Station Groups Hardware iPECS Phone 2-30...

  • Page 46: Acd Statistics Report

    - Number of ACD calls served - Number of unanswered ACD Calls - Average ring time before answer - Average ACD call service time after answer. Operation Supervisor iPECS Phone To assign a { } button at the Supervisor GROUP STATUS ] + { } + ‘576’...

  • Page 47: Automatic Pause Insertion

    1. An automatically inserted pause is not counted as a digit in a Speed Dial number. 2. The LCD of the iPECS Phone will show a "P" when a pause is encountered. This indication is not shown if the system inserts the Pause automatically.

  • Page 48: Automatic Privacy

    Automatic Privacy feature, allowing another station to join in an existing external conversation uninvited. In such a case, a conference is established. Operation iPECS Phone To intrude into a call when Privacy is disabled 1. Press a busy (lit steady) individual { } access button, user connected to the call with existing internal station user.

  • Page 49: Auto Service Mode Control

    IPECS Release 5 Feature Description & Operation 2.8 A ERVICE ONTROL Description The service mode defines different ring assignments, COS and answering privileges for the system. The service mode can be controlled automatically through definitions in the Auto Ring Mode Selection Table, which defines the time of day for the Day, Night and Timed shift modes.
  • Page 50 IPECS Release 5 Feature Description & Operation 2.9 A UTOMATIC YSTEM AYLIGHT AVINGS Description The system can automatically adjust for Daylight Saving Time (DST). When DST is enabled, the system will adjust the system time forward one (1) hour at the DST Start time and back one (1) hour at the DST End time.

  • Page 51: Automatic System Daylight Savings Time

    1. The Initialization switch must be in the OFF position to enable Memory Battery Back-up. Otherwise, should power fail, the system will initialize the database on power-up. Refer to the iPECS Hardware Description and Installation manual section 4.4.2. 2. The Lithium battery is not field-replaceable.

  • Page 52: Call Forward

    Off Net Busy/No Answer, forwards calls if the selected station is busy or does not answer within the No Answer timer, only SLT. Operation iPECS Phone To activate Call Forward, Unconditional or Busy/No Answer 1. Lift the handset or press the [ ] button to receive dial tone.
  • Page 53 IPECS Release 5 Feature Description & Operation 3. Dial Call Forward code ‘0’, 4. Dial the station’s Authorization Code (Station number + password), 5. Dial Forward condition (‘1’~’4’), 6. Dial the destination station or station group, Dial CO access code (9, 8xx, 88xx) and desired external phone number.
  • Page 54 IPECS Release 5 Feature Description & Operation 2. Dial Call Forward feature access dial code ‘554’, 3. Dial ‘#’ to cancel Call Forward. Conditions 1. A station receiving a forwarded call can transfer the call to the forwarding station. 2. A station, denied the use of Call Forward, will receive error tone in response to attempts to activate Call Forward.

  • Page 55: Call Forward, Preset

    IPECS Release 5 Feature Description & Operation 2. Station Call Forward No Answer Timer (PGM 123-Btn 1) 1. System Call Forward No Answer Timer (PGM 181-Btn 1) YSTEM 1. Member Forward (PGM 191-Btn 14-Circ/Term, 24-23-UCD, or 12-Ring) TATION ROUPS Related Features...
  • Page 56 IPECS Release 5 Feature Description & Operation Operation of Preset Call Forward is automatic. Conditions 1. A station receiving a forwarded call can transfer the call to the forwarding station. 2. Calls cannot be forwarded to a station in DND and, if attempted, error tone is returned.

  • Page 57: Call Park

    Description A user may place an active CO/IP call in a special holding location (Park Orbit) for easy access from any station in the system. Operation iPECS Phone To park an active external call 1. Press the [ ] button.

  • Page 58: Call Pick-Up

    A station may answer (“Pick-Up”) incoming and transferred intercom, CO and IP calls ringing at another station. All ringing calls are subject to Directed Call Pick-up except Private Line and queue Callbacks. iPECS phone users may assign a Flex button as a { } button. DIRECTED CALL PICK...

  • Page 59: Group Call Pick-Up

    All ringing calls, except Private Line and Queue Callbacks, are subject to Pick-up by other stations in the same group. iPECS phone users may assign a Flex button as a { } button.

  • Page 60: Pick Up Group Call Pick-Up

    All ringing calls, except Private Line and Queue Callbacks, are subject to Pick-up by other stations in the same group. iPECS phone users may assign a Flex button as a { } button. PICK UP GROUP CALL PICK...

  • Page 61: Auto Call Recording

    2.16 A ECORDING Description iPECS Phone users can be configured in the system to record all calls to a mailbox or the hard disk drive of an iPECS Phontage or UCS Client. When recorded to a mailbox, users manage the recording through voice mail.

  • Page 62: Call Transfer

    2.17.1 Call Transfer, Station Description CO/IP calls can be transferred to other stations in the iPECS system. Calls can be transferred announcing the call (screened) or without an announcement (unscreened). When a call is transferred, the Transfer Recall Timer is initiated. If the timer expires before the call is answered, the Hold Recall process is initiated.

  • Page 63: Call Transfer, Co/Ip

    If the receiving party is called through an ISDN or VoIP path, the Transfer Hold Recall Timer is initiated and if it expires, Hold Recall is initiated. Operation iPECS Phone While on a CO/IP call, Screened Call Transfer 1. Press [ TRANS 2.

  • Page 64: Call Transfer, Voice Mail

    1. For this feature, at least one of the two CO/IP lines (transferred or receiving) must provide detection of disconnect supervision and lost loop condition. 2. ISDN and VoIP calls can provide ‘Answer Supervision’, thus the iPECS system can provide Transfer Recall.

  • Page 65: Call Waiting/Camp-On

    Call Waiting is used to notify a busy station that a call is waiting to be answered. The busy station is notified of the waiting call by a ‘Camp-On’ tone. For users of an iPECS Phone, the LED of the ] button will flash.

  • Page 66: Co/Ip Access

    Voice Over Hardware 2.19 CO/IP A CCESS Description Stations can access outgoing CO/IP lines based on CO/IP Group Access programming. iPECS Phones may use flexible buttons assigned to access a specific { } line, { } button for outgoing POOL calls or a { } button.
  • Page 67 8. When an iPECS Phone is not assigned Ringing Line Preference, the user must press the ringing {CO}/{IP} line button to answer the call. 9. iPECS Phone users may be assigned exclusive use of a CO line as a Private Line. Programming 1.
  • Page 68 IPECS Release 5 Feature Description & Operation 2.20 CO/IP C ESTRICTION Description The system can be programmed to limit the length of outgoing calls by specified stations. When a specified station places an outgoing call, the system initiates the Call Restrict timer and, 15 seconds prior to expiration, a warning tone is delivered.

  • Page 69: Co/Ip Call Time Restriction

    CO/IP line in the same group to become available. When an appropriate CO/IP line becomes available, the system calls the waiting station on a first in first out basis. Operation iPECS Phone To request to be placed in queue for a busy CO/IP line 1. Press busy { } or { } button.

  • Page 70: Conference

    MCIM (Multi-party Conference Interface Module). Each MCIM supports up to 32 parties and multiple MCIM units may be installed as shown in the chart below. iPECS-Micro 1 MCIM unit maximum iPECS-50 & 100 2 MCIM units maximum iPECS-300 4 MCIM units maximum...
  • Page 71 IPECS Release 5 Feature Description & Operation iPECS Phone To set-up a Conference Room 1. Press the button. 2. Dial 53 to create a Conference Room. 3. Dial the desired Conference Room number (1~9). 4. If desired, enter a password for the Conference Room (must be exactly 5 digits).

  • Page 72: Multi-Party Voice Conference

    2. The Conference Room feature employs the Multi-party Conference Interface Module (MCIM), which must be installed for proper operation. 3. iPECS Phontage and UCS Client may also create, delete and join a Conference Room. For operation, refer to the iPECS Phontage or UCS Client User Guide.

  • Page 73: Press The { Hold } Button

    ] button remains illuminated at the initiators phone for the duration of the conference. CONF 2. There is no limit on the number of 3-way conferences the system will support with iPECS Phones. With the MCIM, the system can support conferences of more than 3 parties. Each MCIM supports 32 conference channels with the g.711 or g.729 codec or 24 with the g.723...

  • Page 74: Unsupervised Conference

    2.23.3 Unsupervised Conference Description An iPECS phone user may establish a conference with external parties and exit the conference while allowing the external parties to converse privately without supervision from the user. The system will disconnect the Unsupervised conference if disconnect is detected with only two parties connected or at expiration of the Unsupervised Conference timer.

  • Page 75: Conference Group

    Conference groups are assigned in the iPECS User Portal (Station Web Admin) by assigning a conference group number and the members of the group. A voice recording, which is played to members receiving the Conference group call, can be associated with the group.
  • Page 76 1. Answer the ringing call and receive recorded announcement, if assigned and recorded. 2. Dial ‘1’ to enter the conference or hang-up to reject the conference. For iPECS Phontage or UCS clients, use Accept or Deny when notified of the conference.

  • Page 77: Customer Site Name

    Conditions 1. The conditions associated with Multi-Party Voice Conference apply. 2. Members using the iPECS Phontage or UCS client may view the state of other members in the conference. 3. The number of available groups is given in Table 1.2-1 System Capacity Chart. Each group can have up to 32 members including the supervisor.

  • Page 78: Data Line Security

    IPECS Release 5 Feature Description & Operation 2.25 D ECURITY Description Data transmitted over analog CO lines is subject to distortion and errors if system tones such as Camp-On and Override are applied during transmission. To eliminate such errors, stations that use analog data (modems or Fax) can be assigned to block incoming system tones.

  • Page 79: Delayed Auto Attendant

    IPECS Release 5 Feature Description & Operation Programming CO/IP 1. CO Station Ring Assignment (PGM 144) Related Features Private Line Station Groups CO/IP Ring Assignment Hardware 2.27 D ELAYED TTENDANT Description An incoming CO/IP call can be routed to the VMIM/VSF Auto Attendant either immediately upon detection or after a delay of up to 30 seconds.

  • Page 80: Diagnostic/Maintenance

    OS level. An optional Network Management System application is available providing remote access to the system for maintenance and diagnostics. For details on the iPECS NMS application, refer to the iPECS NMS Manual. Operation...
  • Page 81 3. If a user selects a directory with no entries or there is no match to the user entry, the “No Entries” message is displayed and error tone is provided. 4. Dial-by-Name is only available to iPECS Phones with a display. Other users will receive error tone if an attempt is made to access Dial-by-Name.

  • Page 82: Dial Pulse To Tone Switchover

    Feature Description & Operation Related Features Station Speed Dial System Speed Dial Hardware iPECS Phone w/Display 2.30 D ULSE TO WITCHOVER Description On a pulse dial CO line, the user can request the system to change the signaling mode from pulse to DTMF.
  • Page 83 IPECS Release 5 Feature Description & Operation as shown in the following tables. Users placing an outgoing call or dialing after answering a call will be allowed the dialing privileges assigned. Station/DISA/Code Class of Service – There are eleven (11) Station Class of Service assignments, which also apply to DISA and Authorization Code users based on the assigned COS.
  • Page 84 IPECS Release 5 Feature Description & Operation Exception Table E Exception Table E No restriction No LD calls & Table C No restriction Exception Table D & E Exception Table D & No Restriction No LD calls & Table C...

  • Page 85: Day/Timed & Night Station Cos

    IPECS Release 5 Feature Description & Operation Related Features Day/Timed & Night Station COS Direct Inward System Access (DISA) Temporary Station COS/Lock Walking COS Hardware 2.31.2 Day/Timed & Night Station COS Description Each station, DISA line and Authorization code is assigned a COS for two modes: Day, which includes Timed, and Night service modes.

  • Page 86: Temporary Station Cos/Lock

    A user or an Attendant can change the Station’s Class of Service to COS 7, temporarily preventing unauthorized toll dialing from the station, i.e. “lock the station”. The station is still allowed to place internal calls and Emergency number calls. Operation iPECS Phone To activate Temporary COS 1. Press the [ ] button.

  • Page 87: Walking Cos

    COS of the Authorization Code. The COS associated with the Authorization Code is applied after the code is entered for the next call. Operation iPECS Phone To activate Walking COS 1. Press the [ ] button.
  • Page 88 IPECS Release 5 Feature Description & Operation 1. Momentarily press the hook-switch. 2. Dial ‘561’, the SLT Programming code 3. Dial ‘23’, the Walking COS code. 4. Dial the station number and Authorization code, ‘*’ and System Authorization code or “*”, the code index and System Authorization code.

  • Page 89: Differential Ring

    Phontage or UCS Client multiple tones are available and the user may load an *.wav file for use as a Ring tone. 3. Any or all of the ten ring-tones stored in the system can be replaced via the iPECS Web Maintenance.

  • Page 90: Dnd (Do Not Disturb)

    8. A station in DND is bypassed by calls forwarded to the station. If the last station in a Call Forward chain is in DND, the call will ring to the previous station in the chain. 9. When calling a station in DND, the iPECS Phone display will indicate the DND status. Programming 1.

  • Page 91: Door Open

    2.34 D Description The iPECS hardware is equipped with relays that activate External Control Contacts. The contacts can be assigned to one of several functions including a Door Open Contact. When used as a Door Open Contact, the contact is connected to a door-lock release mechanism. When assigned stations receive the Door Bell signal, the user may dial the Door Open code to activate the contact.
  • Page 92 When an emergency call is placed from a station of the iPECS, an assigned emergency CO Line is used to connect the ANI link unit. The iPECS sends the station number, four (4) digits, to the unit as DTMF digits. The ANI Link unit places a call to the emergency center over a connected CAMA trunk.

  • Page 93: Emergency Call

    ORWARD Description iPECS Phones can be assigned as Executive/Secretary pairs. By activating DND, the Executive also activates Unconditional Call Forward to the Secretary, which will forward Executive calls to the Secretary. With the “CO Call to Secretary” option enabled, all CO calls to the Executive forward to the Secretary regardless of the Executive’s station status.
  • Page 94 Executive or Secretary station based on the system database and User Programming. Operation iPECS Phone To activate/deactivate Executive/Secretary forward from the Executive iPECS Phone 1. Press the [ ] button to toggle Executive/Secretary Forward. Conditions 1.

  • Page 95: External Auto Attendant/Voice Mail

    When a call arrives for the External AA/VM Group, the system will search the group for an idle port and deliver the call. Signaling information between the iPECS and AA/VM system may be assigned for in-band DTMF signaling or the SMDI (Simplified Message Desk Interface) signaling protocol over the assigned iPECS system RS-232 port.

  • Page 96: Smdi (Simplified Msg Desk Interface)

    IPECS Release 5 Feature Description & Operation 2.38.2 In-band (DTMF) Signaling Description The system may employ in-band signaling to communicate with an External AA/VM system. When a call is routed to the AA/VM SLT port, the system will send DTMF signals informing the AA/VM of the characteristics of the call.
  • Page 97 IPECS Release 5 Feature Description & Operation called/calling station and station status. The various message types and definition of the fields are shown in the chart below. Type I message cr lf MD ggg mmmm a xxxxxxxxx sp yyyyyyyyy sp cr lf^Y...

  • Page 98: Voice Mail Box Translation

    IPECS Release 5 Feature Description & Operation Programming 1. Station Group Assignment (PGM 190) TATION ROUPS 2. Station Group Attributes (PGM 191) 1. Voice Mail Dialing Table (PGM 234) ABLES 1. Virtual Dip Switch (PGM 453-Btn 2) WITCH Related Features...

  • Page 99: Flexible Numbering Plan

    EADSET OMPATIBILITY Description An industry standard headset can be connected to an iPECS Phone in place of or in addition to the handset. The station is then programmed for Headset operation. In the Headset mode, pressing the [ ] button will send audio to the Headset instead of the SPEAKER speakerphone.
  • Page 100 IPECS Release 5 Feature Description & Operation iPECS Phone users may assign a Flex button to select Headset or Speakerphone operation. The } button may be used to toggle the operation of the phone between Headset and HEADSET SELECT Speakerphone.

  • Page 101: Hold

    1. A transferred call is placed in the Exclusive hold state at the receiving station regardless of the assigned Hold Preference. 2. Hold Preference is not available to an SLT or non-iPECS VoIP terminals. Programming 1. Hold Preference (PGM 160-Btn 7)

  • Page 102: Exclusive Hold

    CO/IP line. Only the station placing the line on Exclusive hold can access the held line. If the call remains on hold at expiration of the Exclusive Hold Recall Timer, normal Hold Recall will apply. Operation iPECS Phone To place a call on Exclusive Hold 1. Press the [ ] button twice.

  • Page 103: System Hold

    If the call remains on hold at expiration of the System Hold Recall Timer, normal Hold Recall will apply. Operation iPECS Phone To place a call on System Hold 1. Press the [ ] button. HOLD To access a call from System Hold 1.

  • Page 104: Automatic Hold

    IPECS Release 5 Feature Description & Operation 1. Lift the handset or press the [ ] button. SPEAKER 2. Dial ‘8#’, the Held CO/IP Call Access code. 3. Dial the CO/IP line number To place a call on Exclusive Hold 1.

  • Page 105: Hot Desk

    2.42 H Description iPECS Phones can be assigned as Hot Desk phones allowing users (Agents) to login with the iPECS. The Hot Desk will become active and will take on the attributes defined for the Agent’s station number. When the Agent logs off, the Hot Desk phone becomes inactive and the Agent’s calls are forward to the user-entered destination.

  • Page 106: Iclid Call Routing

    Related Features Station Groups Automatic Call Distribution Call Forward Hardware iPECS Phone 2.43 ICLID C OUTING Description The system can employ ICLID (Incoming Calling Line Id) to determine the routing of incoming external calls. Each CO/IP Line, including DID Lines, may be assigned to employ ICLID routing.

  • Page 107: In-Room Indication

    IPECS Release 5 Feature Description & Operation An ACD group may be assigned to route calls employing the ICLID Tables. When configured, calls re-route based on the Caller Entered ICLID. Operation System System implements routing automatically based on database entries and the received ICLID.

  • Page 108: Ip Bridge Mode

    Description The Phontage and UCS client can automatically bridge the audio for a call to linked pair station. When the Phontage or UCS client place a call in the bridged mode, the iPECS Phone is connected to the call. Operation To use the IP Bridge mode: 1.

  • Page 109: Ip System Dect

    1. Multiple, up to three (3) WTIMs may be linked to provide a zone with up to 24 base stations, (8 per WTIM). 2. The maximum number of WTIMs that can be installed in an iPECS system varies based on the system model, refer to Table 1.2-1.

  • Page 110: Ip Trans-Coding

    The system employs either IEEE g.711, g.729 or g.723 codec to digitize and compress voice signals for RTP packets between iPECS devices. iPECS terminals and gateway Modules incorporate DSP functions to support codec conversion Available VOIMs include DSP circuitry used to support trans- coding (converting) codecs for incoming VoIP calls to devices, such as the MFIM VoIP channels, the VSF channels and the Feature Server, which have no built-in codec.

  • Page 111: Lnr (Last Number Redial)

    For iPECS Phones with displays, the last 10 numbers are stored in the LNR buffer. The user may view the numbers using the [ ] button and select the number to dial from the list.

  • Page 112: Lcr (Least Cost Routing)

    IPECS Release 5 Feature Description & Operation 2. When the CO/IP line used for the original call is busy, the system will select an idle line from the same CO/IP line Group to place the call. 3. Using Last Number Redial will cancel Automatic Called Number Redial if active.
  • Page 113 IPECS Release 5 Feature Description & Operation Operation System Operation of LCR is automatic based on assignments in the system’s LCR Tables Conditions 1. There are a total of 6 LCR access mode combinations that can be defined as below: LCR Access Mode 00 (M00) –...

  • Page 114: Linked Station Pairs

    Operation of Linked pairs is automatic when defined Conditions 1. Any combination of iPECS Phones and SLTs may be assigned as Linked pairs. However, a DSS Console may not be assigned as a linked pair station. 2. Intercom calls to the Linked stations always signal in the Tone ring mode and cannot be changed using the Caller Controlled ICM Signaling feature.

  • Page 115: Lbc (Loud Bell Control)

    ONTROL Description The iPECS hardware is equipped with relays that activate External Control Contacts. Each contact is assigned to one of several functions including a Loud Bell Control. If used as a Loud Bell Control, the contact will activate when:...

  • Page 116: Mobile Extension

    The mobile phone users can access the facilities of the iPECS to place internal and external calls as well as activate/access features. To access system facilities and resources, the mobile user calls the DID number of the corresponding iPECS Phone.

  • Page 117: Multiple Language Support

    UPPORT Description With the VSF or VMIM, iPECS can support three (3) languages simultaneously. Prompts in the desired languages are loaded into the VMIM/VSF memory along with the Language Selection prompts. To assure the proper language is employed, the Language Selection prompts is played when an incoming call is assigned to be answered by a DID, DISA, Auto Attd or station hunt group announcement.

  • Page 118: Multiple Voice Mailbox Support

    A station can access any Voice Mailbox by dialing the VM group, the mailbox number and password. iPECS Phone users may assign one or more Flex buttons to access a specific mailbox and receive a visual indication (LED flashes) of message status in the mailbox. A Flex {...

  • Page 119: Moh (Music-On-Hold)

    Programming Related Features External Auto Attendant/Voice Mail VMIM/VSF Voice Mail Hardware iPECS Phone External or VMIM/VSF Voice Mail 2.56 MOH (M USIC Description When a call is placed in a hold state, the system will deliver audio from the defined MOH source. In this way, the connected user can determine that the connection is still active.

  • Page 120: Network Management System

    NMS maintains a log of alarm and fault events defined by the administrator and can alert administrators of potential service affecting faults. In addition, call statistics are maintained and can be reported with various tables and graphs.

  • Page 121: Network Security & Priority

    Each iPECS device (gateway Module or Terminal) supports several security and priority protocols. iPECS devices incorporate a Web server, which will deliver the Module Web Admin pages to a standard browser or the Module Admin may be accessed in the Terminal mode through the RS-232 port of the Module.

  • Page 122: Pre-Defined & Custom Text Display Messages

    ESSAGES Description A user can select a text message to be displayed on the LCD of a calling iPECS Phone with Display. When a user activates Text Display Messages, incoming intercom calls will signal the user with Muted ring in-place of normal ring and the LCD of the calling station will display the selected message.
  • Page 123 IN MEETING RETURN AT TIME hh:mm Message 09 AT HOME Message 10 AT BRANCH OFFICE Operation iPECS Phone To assign a Flex button for Display Messages } button: DISPLAY MESSAGE ] + { } + [ ] + ‘51’ + [...
  • Page 124 IPECS Release 5 Feature Description & Operation 4. Press the [ ] button, confirmation tone is received, the new User Custom Text Display SAVE Message is stored and the station returns to idle. To activate a Display Message 1. Lift handset.

  • Page 125: Redundant System Processor

    4. Custom Text Display Messages and Display Message status are stored in non-volatile memory to protect against loss during power failure. 5. The calling station must be an iPECS or LG-Nortel digital phone with display to receive the message. 6. SLTs are notified of an active Display Message with stutter dial tone. iPECS Phones will have a flashing [ ] button when there is an active Text Display Message.

  • Page 126: Programming Numbering Plan

    Normally, local iPECS devices can register with the system only when the “Registration Switch”, 3 Dip switch on the MFIM, is On. In this state, the system will allow any local iPECS device to register, providing a convenient “plug & play” initial installation.

  • Page 127: Ringing Line Preference

    A station is automatically connected to incoming calls by lifting the handset or pressing the ] button when assigned Ringing Line Preference. SPEAKER Operation iPECS Phone To answer a call while the station is ringing 1. Lift the handset or press the [ ] button.

  • Page 128: Sip Extension Service

    SIP Phones employ a VoIP channel in the system to convert between iPECS and SIP protocol. When configured for Point-to-Point mode, a VoIP channel is not required between two SIP Phones however, the iPECS has no control over the call and features such as Camp-on will not be available. Operation...

  • Page 129: Speed Dial

    5. A SIP Phone can place a voice over call but cannot receive one. 6. The iPECS Station User name is overwritten by SIP Video Phone’s “Display Name” setting. 7. If the Station number is changed in the iPECS database, the SIP Phone should be reconfigured and re-registered with the system.

  • Page 130: Speed Dial Pause Insertion

    Each user can store commonly dialed numbers for easy access using Station Speed Dial bins. With the iPECS-Micro, iPECS-50 and 100, each station has access to 20 Speed Dial numbers and, with other iPECS systems, each station has access to 100 Speed Dial numbers. Each Speed Dial number can be up to 48 digits in length and may include special instruction codes.
  • Page 131 Insert a Pulse to tone switchover HOLD iPECS Phone users may assign a Flex button for One-Touch access to a specific Speed Dial bin. In addition, the iPECS Phone user may assign a Telephone number directly to a Flex button. In this case, the telephone number is allocated to the highest numbered available Station Speed Dial bin.
  • Page 132 IPECS Release 5 Feature Description & Operation 8. If desired, enter a name, see alphanumeric entry chart below. 9. Press the [ ] button. SAVE To dial using a Station Speed Dial 1. Lift handset. 2. Dial ‘558’, the SLT Speed Dial access code.

  • Page 133: System Speed Dial

    IPECS Release 5 Feature Description & Operation 4. The CO/IP line used for a Speed Dial is presented to a direct appearance on the iPECS Phone. If there is no direct appearance at the station, a { } or {...
  • Page 134 Release 5 Feature Description & Operation Insert a Pulse to tone switch-over HOLD iPECS Phone users may assign a Flex button for One-Touch access to a specific System Speed Dial bin. Operation iPECS Phone To assign a Flex button as a {...
  • Page 135 3. All Speed Dial numbers are stored in memory protected from power loss. 4. The CO/IP line used for a Speed Dial is presented to a direct appearance on the iPECS Phone. If there is no direct appearance at the station, a {...

  • Page 136: System Speed Zone (Groups)

    2.64.5 System Speed Zone (Groups) Description System Speed Dial bins can be divided in to zones or groups. iPECS systems have 10 zones available, except for the iPECS 600(1200), which has twenty (fifty) zones. To access a Speed Dial bin assigned to a zone, the station must be allowed access to the Speed Dial Zone.

  • Page 137: Station Call Coverage

    Conditions 1. An iPECS Phone user may cover for an SLT or other stations. However, since a Flex button is required, an SLT cannot provide coverage for other stations. 2. When off-hook or in DND, the covering station will only receive a visual indication of the call from the LED of the { } button and display, no off-hook ring is provided.

  • Page 138: Station Groups

    IPECS Release 5 Feature Description & Operation 5. Link-Paired Station does not receive call coverage ring on both the original and paired station, since they have their own flexible button and call coverage feature is not implemented on same station but different flexible buttons for same covered station.
  • Page 139 This group is assigned to support an external Auto Attendant Voice Mail system that employs SLT ports to interface to the iPECS. An External AA/VM group is assigned for either circular or terminal hunt. The External AA/VM may employ either in-band signaling over the audio channel or SMDI protocol with a signaling connection to the system RS-232 channel.
  • Page 140 This group is defined to support a Centralized Voice Mail system for a networked environment. At supported systems, the group is used to handle the AA/VM requirements from the central iPECS. The Net VM group may be an external VM system or the iPECS Feature Server.

  • Page 141: Smdr (Station Message Detail Recording)

    Each SMDR call record includes a “Cost” field, which is a calculated estimate for the cost of the call. The call cost updates in real-time and displays on the iPECS Phone LCD in place of the call duration. The cost is determined by: Fixed charge per “Call Meter Pulse”,...

  • Page 142: Smdr Call Records

    IPECS Release 5 Feature Description & Operation Conditions 1. The call cost display begins after the “SMDR Start Timer” expires, if enabled, or at receipt of the first Call Meter Pulse. 2. Once connected to the system, the call duration includes the total time the call is connected including periods when the call is on hold, in queue, etc.
  • Page 143 IPECS Release 5 Feature Description & Operation SMDR record number, optional output, (PGM 177-Btn 23) 3 or 4 digit station number. 2 or 3 digit CO Line number Time Call duration in minutes and seconds Start Date and time call was placed/received...
  • Page 144 IPECS Release 5 Feature Description & Operation To delete stored records 1. Press the [ ] button. 2. Dial ‘0112’, the SMDR delete code. 3. Enter the desired station range. 4. Press the [ ] button. SAVE To abort SMDR printing 1.
  • Page 145 IPECS Release 5 Feature Description & Operation 2.67.3 Lost Call Recording Description Incoming calls where the caller hangs up before answer or while in a hold state are considered Abandoned or Lost calls. Special SMDR call records are provided for lost calls in real-time, as they occur, and a summary Lost Call count report is available on demand.
  • Page 146 IPECS Release 5 Feature Description & Operation TIME START DIAL/CLI/CPN NUM-1 COST ACCOUNT CODE DIAL/CLI/CPN NUM II 00:00 16/05/02 14:03 G621 RING 00:39 Incoming call on CO Line 17 on May 16, 2002 at 2:03 pm routed to Station Group 621 and rang for 39 seconds.

  • Page 147: System Admin Programming

    The system database can be accessed and modified with the keypad and Flex buttons of an iPECS Phone. The display of the iPECS Phone is employed to view items in the iPECS database. The user may be required to enter a password for access to Keyset Admin.

  • Page 148: Web Administration

    2.68.3 Web Administration Description The system database is accessed and modified via an iPECS Phone, the LAN interface or an ISDN BRI/PRI line. Both the LAN and ISDN access the system’s Web server, which delivers the database as a set of Web pages to the user’s Web browser. Under the proper conditions, both also allow for remote access to the system database.
  • Page 149 For the ISDN BRI/PRI, a PPP (Point-to-Point Protocol) connection can be established between a standard ISDN modem and the iPECS BRI/PRI module. The connection can be set-up over a normal or DID BRI/PRI line. The system negotiates access using 2 User Ids and matching passwords assigned in the database.

  • Page 150: Web User Manual

    2.68.4 Web User Manual Description The iPECS User Guide is available on-line as part of the iPECS Web services. The iPECS main Web page permits access to the Web User guide. The guide is an html document, which can be modified by replacing the HTML ROM image in the system with an external ROM image in accordance with the appropriate LG-Nortel R&D STI.

  • Page 151: Distributed Control Network

    10-second period. The central MFIM will gain control automatically upon return of the WAN connection. 5. iPECS can be installed behind a NAPT however, Fixed Nat – port forwarding is required for the host to be reachable by remote devices.

  • Page 152: Net Call

    Release 5 Feature Description & Operation iPECS supports two (2) standard protocols, QSIG over ISDN and H.450 over IP, for the basic networking functions and the proprietary iPECS protocol for the advanced networking features. QSIG employs ISDN PRI channels only with support for ESTI standards ETS 300- 237/238/256/257/260/261/361/362/363/364.

  • Page 153: Net Transfer

    IPECS Release 5 Feature Description & Operation 3. In spite of ICM mode, the called party receives a ringing signal for the networking call. 4. When system detects the fatal error from the network, system sends the digit stream to the network using the alternate speed dial bin.

  • Page 154: Identification Service

    IPECS Release 5 Feature Description & Operation Conditions 1. If both of transferred and transferred-to stations are located in the same system, the networking path will be cleared. That is, the transfer call will be setup as intercom call. 2. The transfer will be canceled when user presses the flashing [CO] or [ ] button.

  • Page 155: Call Offer

    IPECS Release 5 Feature Description & Operation After calling a user in another system using basic call and encountering no reply. The caller can be notified when the destination becomes an idle status after some actions. If the caller wants to make a call to the destination, the call can be reinitiated to the destination again.

  • Page 156: Net Conference

    IPECS Release 5 Feature Description & Operation Conditions 1. Call Offer is only applied to a station that is in talk status. 2. During a conference or paging, call offer is not activated. 3. System does not support the path reservation mode of standard QSIG specification.

  • Page 157: Message Waiting Indication (Mwi)

    IPECS Release 5 Feature Description & Operation 2.69.2.7 Message Waiting Indication (MWI) Description MWI is the same meaning of CLI (Calling Line Indication) message wait service. As usual, in normal ISDN call, a station can leave a message wait for an unanswered station of another node, if CLI message wait is enabled.

  • Page 158: Net Call Forward - Unconditional

    Description It is possible for a user to remotely forward to another station immediately over the network. Engineering notice). Currently, iPECS system supports both rerouting and join method by admin programming. Operation To activate Net Call Forward 1. Press the [SPEAKER] button and the [FWD] button 2.

  • Page 159: Net Call Forward - Busy

    It is possible for a user to forward his station remotely when the station is busy. The forwarded destination can be over the network. Engineering notice). Currently, iPECS system supports both rerouting and join method by admin programming. Operation To activate Net Call Forward 1.

  • Page 160: Net Call Forward - No Answer

    It is possible for a user to forward his station remotely when the station does not answer within the CFW NO ANS Timer. The forwarded destination can be over the network. Engineering notice). Currently, iPECS system supports both rerouting and join method by admin programming. Operation To activate Net Call Forward 1.

  • Page 161: Co Transit-In

    IPECS Release 5 Feature Description & Operation 2. Dial Net Call Forward code “4”, and dial the station number of another system. The [FWD] button will be flashing and a confirmation tone will be provided if allowed. 3. Dial the station number that is set Net Call Forward to a station of another node.

  • Page 162: Co Transit-Out

    IPECS Release 5 Feature Description & Operation 2.69.2.13 CO Transit-Out Description The sub-system that has no connection to public network can make a use of the main-system that has connection to public network as well as sub-system. This feature enables a user to maximize use of the network and reduce call costs by routing outgoing calls to the nearest appropriate point on the network.

  • Page 163: Blf Presentation

    IPECS Release 5 Feature Description & Operation 2.69.2.14 BLF Presentation Description Stations on one node are able to program a busy lamp appearance of extension on another node. The Busy Lamp Field (BLF) key can also be used to call the remote extension. The BLF presentation can be utilized by the MFIM itself (without BLF manager) or with BLF manager software based on the programming setting.

  • Page 164: Do-Not-Disturb (Dnd)

    IPECS Release 5 Feature Description & Operation 2.69.2.15 Do-Not-Disturb (DND) Description A call to a station in DND mode can be denied though it is arrived from a station of other systems. The calling party will be heard a busy tone.

  • Page 165: Centralized Voice Mail

    IPECS Release 5 Feature Description & Operation 2.69.2.17 Centralized Voice Mail Description This function can support that all voice mail occurred in all systems can be recorded in an external VMS. Operation Refer to the External Voice Mail function in the system features.

  • Page 166: Traffic Analysis

    RAFFIC NALYSIS Description The iPECS monitors, stores and periodically or upon request outputs various traffic statistics covering system resources. The output from the system can be used to: Monitor and evaluate system performance Observe usage trends and recommend possible corrective actions, Determine possible trunk problems, i.e.
  • Page 167 IPECS Release 5 Feature Description & Operation Summary Traffic Reports cover one of five Analysis periods selected at time of print: 1. Today’s peak activity hour (within 24 hours) 2. Yesterday’s peak activity hour (24 hours prior to Today’s activity) 3.

  • Page 168: Traffic Analysis, Attendant

    IPECS Release 5 Feature Description & Operation 2.70.1 Traffic Analysis, Attendant Description The Attendant Traffic Report covers operational statistics for the Attendants. The report outputs periodically or the Attendant requests output of the report for a defined Analysis period. following is a sample report and description of the report fields.

  • Page 169: Traffic Analysis, Call Reports

    IPECS Release 5 Feature Description & Operation Related Features SMDR (Station Message Detail Recording) ACD Statistics Report Hardware device to capture reports 2.70.2 Traffic Analysis, Call Reports Description Call activity statistics are provided in the Hourly Call and Call Summary Reports.

  • Page 170: Traffic Analysis, H/W Usage

    IPECS Release 5 Feature Description & Operation ACD Statistics Report Hardware device to capture reports 2.70.3 Traffic Analysis, H/W Usage Description The Hardware Usage report provides statistics for the system’s special Hardware resources such as the VSF as shown in the following sample report.

  • Page 171: Traffic Analysis, Co/Ip Reports

    IPECS Release 5 Feature Description & Operation 2.70.4 Traffic Analysis, CO/IP Reports Description The CO/IP Traffic Summary and Hourly reports provide statistics on a summary or hourly basis for CO/IP Group activity. The following provides a sample report and description of the major fields in the report.

  • Page 172: Universal Night Answer (Una)

    } button. An External Control Contact can be POOL LOOP assigned to activate an external Loud Bell to alert users of incoming calls. iPECS Phones may be assigned a Flex button as a { } button. Operation iPECS Phone To assign a Flex button as a {UNA} button ] + { } + ‘567’...

  • Page 173: Vmim/Vsf Integrated Auto Attd/Voice Mail

    Each iPECS system, except iPECS-600/1200, may include 2 VMIMs for a total of 16 channels and 18 hours of storage. The iPECS 600/1200 may have up to 8/30 VMIMs for a total of 64/240 channels and 72/270 hours of storage.
  • Page 174 IPECS Release 5 Feature Description & Operation Operation System Attendant To record an Auto Attd Announcement 1. Press the [ ] button. 2. Dial ‘06’, the Message Record code. 3. Dial the VMIM/VSF sequence number. 4. Dial the Announcement number (‘01’ - ‘72’).
  • Page 175 IPECS Release 5 Feature Description & Operation 10. The ‘*’ digit is reserved in the Audio/Text Tables to repeat the current or previous Auto Attd announcement. 11. The ‘#’ digit is reserved for callers to access their Voice Mailbox remotely.

  • Page 176: Vmim/Vsf Voice Mail

    When a station activates Call Forward to the VMIM/VSF Group, a call is transferred to a VMIM/VSF mailbox or a transferred call recalls the VMIM/VSF, the call is handled by the iPECS Voice Mail application. The caller connects to the called station’s User Greeting followed by beep tone.

  • Page 177: Message Retrieval

    Message Retrieval Description A user can access their Mail Box locally by placing a call to the VMIM/VSF Voice Mail group or, from an iPECS Phone, by pressing the [ ] button, or by pressing a { } button while off-...
  • Page 178 IPECS Release 5 Feature Description & Operation 2. Press [ ] button. The message contents summary is shown as below. CALLBK ST CL VS VM FS MS 001 001 005 006 001 004 3. Dial digit ‘3’ to select VMIM/VSF Messages 4.

  • Page 179: Remote Message Retrieval

    IPECS Release 5 Feature Description & Operation 5. In Admin, VSF is used as the single reference for a parameter that applies to both the VSF and the VMIM. 6. If user set auto save new message and hear new message, it’s saved automatically.

  • Page 180: Message Retrieval Options

    Drop, "Goodbye” Attd Call, Call to System Attendant. Operation iPECS Phone To access a Message Retrieval option 1. At any time after the “Number of Messages” prompt, dial a Message Retrieval Option digit. The system initiates the selection providing any needed prompts.

  • Page 181: E-Mail Notification

    IPECS Release 5 Feature Description & Operation Programming 1. AUTO SAVE NEXT MSG (PGM 161-Btn 24 - 11) YSTEM Related Features Message Retrieval Remote Message Retrieval Voice Mailbox Settings Class of Service Hardware VSF and/or VMIM 2.72.3.5 E-Mail Notification Description With the VSF or VMIM, the system stores the voice message and sends an e-mail to the e-mail address associated with the station as notification of the new e-mail.

  • Page 182: Voice Mail Back-Up Station

    2.72.3.6 Voice Mail Back-up Station Description With the VSF or VMIM, an iPECS soft-phone (Phontage and UCS Client) user receives notification of new messages for assigned stations. The soft-phone will indicate the total messages for the assigned stations and the soft-phone. The soft-phone user can download the messages for other stations to the hard drive of the soft-phone PC and, using the soft-phone application, manage the messages on the hard drive.
  • Page 183 IPECS Release 5 Feature Description & Operation Operation To program Mailbox settings while “in” the Voice Mailbox 1. Press ‘8’, for Mailbox settings, the “Mailbox Setting” prompt is received. for password 1. Dial ‘7’ and receive the “Password Entry” prompt (“Please enter your new password and press pound when finished.").

  • Page 184: Call Forward From Vm

    IPECS Release 5 Feature Description & Operation 2.72.3.8 Call Forward from VM Description External users can activate or deactivate Call Forward for their station. Pressing ‘7’ while retrieving messages will return the "Mailbox Set Forward" prompt. Operation To activate Call Forward while in the VM;...
  • Page 185 IPECS Release 5 Feature Description & Operation registered mobile extension. When the user answers, the extension prompt is played followed by the new message prompt, (“You have xx new messages.”). The new message prompt indicates the number of unheard messages.

  • Page 186: System Voice Memo

    2.72.4 System Voice Memo Description This feature provides several general Voice Memos to provide the system time and date as well as station number, and settings over the iPECS Phone speaker or the handset for SLTs. Operation iPECS Phone To hear Date & Time Prompt 1.

  • Page 187: Wake-Up Alarm

    IPECS Release 5 Feature Description & Operation ‘662’ for IPECS-Micro & 50 & 100 ‘*662’ for all other systems announcement for station is heard, “This is station 150”. To hear Station Settings 1. Lift the handset. 2. Dial feature code, 663 IPECS-Micro &...
  • Page 188 3. Dial the desired station range, for a single station, enter an ‘*’ in place of the second station number. 4. Press [ ] button. SAVE iPECS Phone To register Wake-Up 1. Press the [ ] button. 2. Dial ‘41’, the set Wake-up code.

  • Page 189: Zone Holiday Assignment

    IPECS Release 5 Feature Description & Operation 2. Dial ‘562’, the SLT Programming code, confirmation tone is heard. 3. Dial ‘42’, the erase Wake-up code. 4. Hook flash, a conformation tone is provided. Conditions 1. In cases where a remote device is installed, the time display in the remote terminal is adjusted by the Device Zone assignment.
  • Page 190 IPECS Release 5 Feature Description & Operation 2.75 R EMOTE EVICE ANAGEMENT Description Remote devices, in particular those not reachable by the system, are managed by grouping devices by various characteristics in a Zone. Placing devices into Zones simplifies management allowing definition of common characteristics to the devices within the zone.

  • Page 191: Zone Call And Connection Number Limit

    IPECS Release 5 Feature Description & Operation 2.76 Z ALL AND ONNECTION UMBER IMIT 2.76.1 Zone Outgoing CO call Number Limit Description Every system has the limited CO lines and all devices are sharing to use CO lines. The number of CO lines may be smaller than the number of other devices.

  • Page 192: Inter Zone Connection Number Limit

    IPECS Release 5 Feature Description & Operation 2.76.2 Inter Zone Connection Number Limit Description If some devices exist very far from the other devices, it might cause to the bandwidth limitation. Those devices must be controlled the number of connections according to the bandwidth limitation for the voice quality.

  • Page 193: System Call Routing

    IPECS Release 5 Feature Description & Operation 2.77 S YSTEM OUTING Description System can change destination automatically or manually by condition of time , days , CLI, CPN, CO, Zone and Tenancy Group number about incoming calls. If scenarios are set, incoming calls are routed to the destination(like as 231 Flex Did destination) by the condition.

  • Page 194: Co Call Rerouting

    IPECS Release 5 Feature Description & Operation 2.78 C EROUTING Description System can reroute incoming call to CO. If called number matched with compare digits of Table 252, the call are routed to Rerouting number. Operation 1) Enable Co Call Rerouting ON and Save 2) T-net FoPstn Table(333) is reduced and created new Col Call Rerouting table.

  • Page 195: Remote Control With Mobile Extension

    IPECS Release 5 Feature Description & Operation Operation VSF outgoing mailbox destination call will be routed automatically. Conditions 1) When a set a unavailable destination as a outgoing mailbox destination, Call will be routed to the Attandant. Programming STATION ATTRIBUTES (PGM114-BTN19)
  • Page 196 IPECS Release 5 Feature Description & Operation Conditions 1. In menu 1(Activate Mobile extension), PGM Authority(PGM236-F1) should Enable 2. In menu 3(Fwd to VSF/VM group), VSF/VM hunt group(PGM190) should be existed. Call fwd admin (PGM111-F2) should be ON. VSF Access admin(PGM113-F2) should be Enable 3.

  • Page 197: Intercom

    ELECT IELD Description When a Flex button on an iPECS Phone or DSS Console is assigned as a { } button, it also serves as a Busy Lamp Field. The LED indicates the status of the associated station or system facility.

  • Page 198: Intercom Call Hold

    NTERCOM Description While on an active ICM Call, users of iPECS Phones can place the ICM Call on hold. The held station will receive the assigned Music-on-Hold. The call is placed on Exclusive Hold and recalls to the holding station after expiration of the Exclusive Hold Recall Timer.

  • Page 199: Intercom Caller Controlled Icm Signaling

    IPECS Release 5 Feature Description & Operation Operation iPECS Phone To place an active ICM call on hold 1. Press the [ ] button, the [ ] button LED will flash at the exclusive hold rate. ICM dial HOLD tone is received.

  • Page 200: Intercom Lock-Out

    (locked-out). The LED of associated { } buttons as well as the station’s [ button flutter rapidly to indicate the out-of-service state. For iPECS Phone users, if the [ ] is used, the station will receive error tone for 30 second SPEAKER and then automatically return to idle.

  • Page 201: Intercom Step Call

    ROUP Description Stations in the iPECS are assigned to an Intercom Tenancy Group, group 00 ~ 15. Stations in a group are allowed or denied the ability to place intercom calls to stations in other groups on a group-by-group basis.

  • Page 202: Intercom Transfer

    NTERCOM RANSFER Description Users can transfer an active Intercom call to other stations in the iPECS system. Intercom calls can be transferred after announcing the call (screened) or without announcing the call (unscreened). The Intercom station is placed on Exclusive Hold. The Transfer Recall Timer is initiated and, if this timer expires before the Intercom call is answered, the call will recall the transferring station until answered or abandoned.
  • Page 203 IPECS Release 5 Feature Description & Operation 2. Dial the station to receive call. 3. At answer or Splash tone, announce call. 4. Hang-up, return to idle. 1. Press { } button for the desired station. 2. At answer or Splash tone, announce call.

  • Page 204: Message Wait/Call Back

    3.9.1 CLI Message Wait Description When an iPECS Phone with display receives an external call with Calling Line Identification and the call is abandoned (disconnects before answer), the system will generate a call log with the Caller Identification, date and time. The user may employ this log to review and, if desired, return the call.
  • Page 205 1. Incoming Prefix Code Insertion (PGM 143-Btn 12) YSTEM 2. International Access Code (PGM 143-Btn 14) 3. My Area Code (PGM 143-Btn 15) 4. My Prefix Area Code (PGM 143-Btn 16) Related Features Station Message Wait/Call Back ISDN (Integrated Service Digital Network) Hardware iPECS Phone...

  • Page 206: Short Message Service (Sms)

    100 characters in length when Latin alphabets are used. Users send and receive messages from their iPECS Phone or the Station Program selection in the iPECS system Web Home Page. For operation using the iPECS system Home Page see your System Administrator.
  • Page 207 IPECS Release 5 Feature Description & Operation 5. Dial the message using two digits for each character as shown in the table below, use the ] button to delete a character. REDIAL Q – 11 A - 21 D - 31 Z –...

  • Page 208: Station Message Wait/Call Back

    3. For operation with the Phontage, WLAN Phone or UCS Client, refer to the respective User Guide. Programming Related Features Hardware iPECS Phone w/Display iPECS Phontage iPECS WLAN Phone iPECS UCS Client 3.9.3 Station Message Wait/Call Back Description When a called station does not answer or is in DND, a station user can activate a Message Wait indication to request a Call Back.
  • Page 209 IPECS Release 5 Feature Description & Operation When a Message is waiting, the [ ] button LED of iPECS Phones and digital phones CALLBK flashes and, for properly equipped SLTs, the MW Lamp will flash. Operation iPECS Phone To leave a Message Wait, while receiving ring back tone or no response on a call announce (H or P mode) 1.
  • Page 210 7. A Message Wait indication is left at the originally called station even if the call is forwarded. 8. An iPECS Phone with LCD may call back to stations that left messages in any desired order, or the normal (“oldest first”) order.

  • Page 211: Message Wait Reminder Tone

    Description In addition to the [ ] button LED, the iPECS Phones can be sent a tone as a periodic CALLBK reminder to the user of message waits in queue. This tone is sent to the station only while idle and is heard over the speaker.
  • Page 212 All Call Page iPECS-Micro have same default Page Zone dial codes with iPECS-50 except External Page. (iPECS-Micro does not have external port.) Flexible buttons of an iPECS Phone may be assigned to access a Page Zone as a { PAGE ZONE button.
  • Page 213 3. DTMF signals from stations are transmitted through the systems External Page port after access. 4. If an iPECS Phone user attempts to page using the speakerphone, pre-selection will be activated and the display shows "LIFT THE HANDSET TO PAGE".

  • Page 214: Meet Me Page Answer

    Any station may respond to a “Meet Me” Page request over an Internal or External Page Zone. The user answers the page from any station and is connected to the paging party. Flexible buttons of an iPECS Phone may be assigned as a { } button.
  • Page 215 Each iPECS Phone can be assigned as a member of one or more of the system’s nine Push-To- Talk page groups. The iPECS Phone user may login or log-out of any one or all PTT groups to which it is assigned.
  • Page 216 5. The station must have a { } to place or receive PTT announcements. As a default, the iPECS WLAN phone is assigned a PTT button. 6. The station may be assigned and logged in to the default active PTT group in the system database.

  • Page 217: Co/Ip

    ECOVERY Description If a CO line fault is reported from a PRI/VoIP/SIP gateway, the iPECS places the CO Line in an Out-Of-Service state and places it in the Unused CO/IP Group. Upon receiving the CO Line recovery report, the CO Line is automatically restored. The fault is also reported to the iPECS NMS when configured.

  • Page 218: Co/Ip Line Groups

    300 & 600 and 200 grouups available in the iPECS 1200. Unused CO lines are assigned to CO/IP Group 21 in the iPECS-Micro & 50 & 100 , 73 in the iPECS 300 & 600 and 201 in the iPECS 1200.

  • Page 219: Co/Ip Line Preset Forward

    IPECS Release 5 Feature Description & Operation CO/IP 1. CO Line Group (PGM 141-Btn 1) 1. CO Line Choice (PGM 160-Btn 4) YSTEM Related Features Hardware 4.4 CO/IP L RESET ORWARD Description Each CO/IP Line can be assigned a Ring-No-Answer Preset Forward destination. An incoming call on the CO/IP line will be routed to the defined ring destination.

  • Page 220: Co/Ip Ring Assignment

    IPECS Release 5 Feature Description & Operation 4.5 CO/IP R SSIGNMENT Description Each station in the system can be programmed to provide an audible signal when the system detects an incoming call on specified CO/IP lines. Separate ring assignments are made for Day, Night and Timed Ring operation mode.

  • Page 221: Co Line Release Guard Time

    IPECS Release 5 Feature Description & Operation 4.6 CO L ELEASE UARD Description To assure that the PSTN switching equipment has sufficient time to restore to the idle condition, the system will hold analog CO lines in a busy state to users after release of a CO line by a station.

  • Page 222: Direct Inward Dial (Did)

    ISDN lines can provide two-way, incoming DID and normal outgoing service, and require no special signaling. After collecting the digits from the carrier, iPECS converts the digits employing one of three DID digit conversion Types: Type 0 - collect incoming digits based on the programmed digit count and convert the digits according to the DID conversion pattern, resulting in the DID destination number.
  • Page 223 5. If a VMIM/VSF announcement is defined as the destination in the Flexible DID Destination Table, a Caller Controlled Routing Table for the announcement can be defined. iPECS can be configured to drop (disconnect) the call after playing the recorded announcement.

  • Page 224: Direct Inward System Access (Disa)

    Each CO/IP path may be assigned for DISA service, which allows an incoming caller to gain access to the system resources and/or features. The iPECS will answer the outside call and provide the user intercom dial tone or route the call based on the VMIM/VSF Auto Attendant announcement settings where Caller Controlled Routing may be defined.
  • Page 225 7. LEDs associated with the DISA CO Line appearance will provide normal status indications at all stations except the Attendants. The LED for the line at an Attendant will flutter at 240 ipm when busy. 8. An iPECS Phone user can only receive a DISA call with an available CO/IP appearance button. Programming CO/IP 1.

  • Page 226: Dtmf Signal Sending

    When dialing an IP call, the asterisk, ‘*’, is used as the “dot” between bytes of the IP address. Operation iPECS Phone To place an IP Call 1. Lift the handset or press the [ ] button.

  • Page 227: Ip Trunking

    When assigned to support H.323 protocol, VoIP channels provide protocol conversion between H.323 v4 and the iPECS protocol or SIP. This permits the VoIP channel to connect to external H.323 networks or terminals and to support H.323v4 supplementary services. In addition, H.323 VoIP channels can register with an external H.323 GateKeeper to support Gatekeeper call routing.

  • Page 228: Sip Service

    When assigned to support SIP (Session Initiation Protocol), VoIP channels provide protocol conversion between SIP and the iPECS protocol or H.323. This permits the VoIP channel to connect to external SIP networks for call services. In addition, to the IETF RFC-3261 Session...

  • Page 229: Ip Wan Dialing After Answer

    IALING FTER NSWER Description The iPECS system permits sending and receiving DTMF signals after connecting to an external VoIP party. The DTMF signal can be DTMF tone, Text String, or DTMF protocol (H.323 specification) based on the system programming. Operation System Operation is automatic based on the system database.

  • Page 230: Isdn Aoc (Advice Of Charge)

    When ISDN Advice of Charge service is provided from the ISDN, the iPECS system will deliver charge information for display in the LCD of iPECS Phones and include the AOC in SMDR records. AOC is implemented in accordance with ETSI ISDN AOC Specifications.
  • Page 231 { } and { } Flex buttons. CLIR COLR Operation System Operation of this feature is automatic. iPECS Phone To program { } button, CLIR ] + { } + [ ] + ‘81’ + [ FLEX...

  • Page 232: Keypad Facility

    Flex button for { }. When activated, the digits dialed by a user are sent in the KEYPAD FACILITY Keypad Facility IE instead of the Called Party Number IE. Operation iPECS Phone To program { } button; KEYPAD FACILITY ] + { } + [ ] + ‘89’...

  • Page 233: Multiple Subscriber Number (Msn)

    Party Number Information Element. These additional digits allow the system to ring a specific station in the MSN pool of phone numbers, iPECS-Micro, iPECS-50 and MFIM100: 250, MFIM300: 500, MFIM600: 1000 and MFIM1200:1500. When MSN or Sub-address information is received, the system references the MSN Table for an index to the Flexible DID Table, which determines call routing.
  • Page 234 ERVICES In many cases, the ISDN service provider offers enhanced services, to which a user may subscribe. The iPECS system allows access to these ISDN “Supplementary Services” implemented under the ETSI regime as described below. 4.16.1 ISDN Call Deflection Description When the ISDN Supplementary Service “Call Deflection”...

  • Page 235: Isdn Supplementary Services

    4.16.2 ISDN Malicious Call Id Request Description When the ISDN supports the Malicious Caller Id supplementary service, iPECS can request the CLID from the ISDN. The CLID is saved and output in the SMDR call record. Malicious Caller Id is activated during an ISDN call and requires a { } Flex button to access the feature.

  • Page 236: Private Line

    RIVATE Description One or more iPECS Phone users can be assigned exclusive use of a CO line or lines. These “Private” lines are assigned to CO line Group 00 by the iPECS system and an appearance { button must be assigned at the user’s iPECS Phone.
  • Page 237 5. IP channels cannot be assigned as Private lines. Programming 1. Flex Button Assignment (PGM 115) TATION CO/IP 1. CO/IP Line Group (PGM 141-Btn 1) Related Features Hold Call Forward Executive/Secretary Forward Call Forward, Preset Hardware iPECS Phone 4-21...

  • Page 238: Ipecs Phone

    The user may terminate the screening leaving the caller in voice mail to record a message, talk with the caller and record the conversation in the mailbox, or answer the call and disconnect the Voice Mail. The user’s iPECS Phone must be assigned with an AME Flex button for proper operation. Operation iPECS Phone...

  • Page 239: Auto Called Number Redial (Acnr)

    Programming 1. AME Feature (PGM 109-Btn 2) UMBERING Related Features External Auto Attendant/Voice Mail VMIM/VSF Integrated Auto Attd/Voice Mail Hardware iPECS Phone 5.2 A (ACNR) ALLED UMBER EDIAL Description This feature allows a station user to request and have the system retry a busy or no answer external call until the call is connected or the feature is cancelled.

  • Page 240: Auto Release Of [Speaker]

    Phone 5.3 A ELEASE PEAKER Description After completion of certain features, the [ ] turns off automatically, returning the iPECS SPEAKER Phone to idle. Operation System Auto Release of [ ] operation is automatic for supported features, see conditions below.

  • Page 241: Automatic Speaker Select

    UTOMATIC PEAKER ELECT Description iPECS Phones programmed for Auto Speaker Select can access a CO/IP line or an internal call by pressing the appropriate button without the need to lift the handset or press the [ ] button. SPEAKER Audio from the CO/IP line or called station is sent to the speaker as if the user pressed the ] button and the speakerphone's MIC is activate.
  • Page 242 4. For remote devices, BGM must be locally provided; BGM is not sent from an MFIM to remote devices. 5. iPECS-Micro and iPECS-50 does not provide Music 2. 6. VSF MOHs must be recorded properly. VSF MOH2 and VSF MOH3 should be assigned prompt number in PGM 171 button 5 and 6.

  • Page 243: Call Log Display

    5.6 C ISPLAY Description Users of iPECS Phones with Soft keys can view a log of incoming, outgoing and missed calls on the display. A Flex button must be assigned as a { } button, which allows easy access to CALL LOG the Call Log menu.

  • Page 244: Co Line Name Display

    Phone w/Display 5.8 DID C Description When a busy iPECS Phone receives a DID call, the station can receive a visual indication for the call, the { } button LED flashes. A Flex button must be assigned as {...

  • Page 245: Dnd - One Time Dnd

    3. When multiple DID calls are waiting for the station, only the last call is indicated by the { } button LED. CALL WAIT 4. The iPECS Phone must have an appearance button for the DID line. 5. Assigning the ICLID Timer, which enables ICLID routing, for a DID line, disables DID Call Wait.

  • Page 246: Flex Button Direct Speed Dial Assignment

    1. Press the [ ] button. 2. Press the desired Flex button. 3. Press the soft button below the “TEL NUM” display selection or, for iPECS 24D and 24DH phones, press the [ ] button. 4. Press the CO/IP line button or dial the CO/IP line access code.

  • Page 247: Flexible Led Flash Rates

    ATES Description The flash rates used with the various Flex buttons on the iPECS phone can be adjusted on a system wide basis to meet the customer’s needs. Up to 29 different functions can be assigned any one of 15 different flash rates.

  • Page 248: Group Listening

    ISTENING Description All iPECS Phones have a built in speaker. If allowed, users may employ the speaker to monitor a call while using the handset to converse with the outside party. This enables a group of people in the room to listen to both parties in the conversation.
  • Page 249 2. The conditions as listed under Call Forward may apply. Programming 1. Call Forward (PGM 111-Btn 2) TATION 2. Station Call Forward No Answer Timer (PGM 123-Btn 1) 1. System Call Forward No Answer Timer (PGM 181-Btn 1) YSTEM Related features Call Forward Hardware iPECS Phone 5-12...

  • Page 250: Intercom Signaling Mode

    SPEAKER T - Tone ringing: An ICM call will cause the iPECS Phone to provide audible ICM ring tone. The user must lift the handset or press [ ] to answer. An SLT always functions in the Tone ring mode.

  • Page 251: Mute

    IPECS Release 5 Feature Description & Operation 5.15 M Description An iPECS Phone can turn off audio transmission from the handset, speakerphone or headset microphone, “Mic Mute”. Operation iPECS Phone To Mute the Microphone; 1. Press the [ ] button, the [...

  • Page 252: Off-Hook Signaling

    Voice-Over Announcement or Off-hook ring signal may be received. The Off-hook ring Signal may be either a muted normal ring signal or a single tone burst based on the system assignment. This signal is delivered to the iPECS Phone speaker. Operation System Operation of Off-hook ring signals is automatically controlled.

  • Page 253: On-Hook Dialing

    5.17 O IALING Description iPECS Phones equipped with a Speakerphone allow users to place as well as receive calls while the handset is on-hook. Once the user activates the speakerphone by pressing the [ SPEAKER button or Automatic Speaker Select, dial tone is received and the user may dial the desired number.

  • Page 254: Prime Line Immediately/Delayed

    Intercom dial tone for the Prime Line Delay timer and after the delay, the Prime Line is accessed. Operation iPECS Phone To access the station’s Prime Line 1. Lift the handset or press [ ] button and take no action, Prime Line as assigned will be SPEAKER accessed.

  • Page 255: Ring Tone Download

    OWNLOAD Description The user can select one of 14 Ring tones so that the iPECS Phone ring can be distinguished from other nearby phones. Eight tones are stored in the iPECS Phone permanent memory. The first four tones are fixed and the 5th through 8th Ring tone can be downloaded from a library of 10 tones stored in the system’s protected memory.

  • Page 256: Save Number Redial (Snr)

    This number is saved in memory until the user requests a new number be stored. Numbers dialed for subsequent calls do not affect the Save Number buffer. Operation iPECS Phone To save a dialed number, while on a CO/IP call 1. After dialing and before hanging up, press the [ ] button.

  • Page 257: Silent Text Message

    Silent Text Messaging is used to respond to an OHVO call without disconnecting the existing call. Silent Text Messages are sent by pressing a pre-programmed message button or [ ] button. Operation iPECS Phone To program a { } button TEXT MESSAGE...

  • Page 258: Speakerphone

    IPECS Release 5 Feature Description & Operation 5.22 S PEAKERPHONE Description iPECS Phones equipped with speakerphone circuitry enable the telephone to be used hands-free in two-way conversations. Operation iPECS Phone To activate the speakerphone 1. Press the [ ] button, [ ] LED lights steady.

  • Page 259: Station Flexible Buttons

    UTTONS Description The iPECS Phone incorporates a field of “Flex” buttons as well as the fixed feature buttons. The Flex buttons are assigned in the system database to access features, functions and resources of the system. Specifically, Flex buttons can be assigned as: An Empty button has no system database assignment.

  • Page 260: Station Relocation

    Phone 5.24 S TATION ELOCATION Description The iPECS Phone once registered can be re-located to any LAN port connected to the iPECS system without loss of any data or programming. Operation This feature is automatically activated. Conditions 1. If an iPECS Phone requires replacement, the administrator must follow the terminal replacement procedure outlined in section 1 of the iPECS Series Admin &...

  • Page 261: Station User Programming & Codes

    ROGRAMMING ODES Description iPECS Phone users can program an array of functions and features, access status information and assign special features codes to Flex buttons. The Station User Program Codes used for these purposes are fixed as listed below. Code Description...
  • Page 262 {Call Forward} button iPECS phones only In addition, a Station User Program Menu display is provided by the iPECS Phone display to assist the user in programming the Station User Program Code features and functions. The [...
  • Page 263 IPECS Release 5 Feature Description & Operation [4] CALL COVER ATTR [5] STA RING DOWNLOAD [1] STA RING TYPE Under selection [2] COS, select 1~3 as below [1] COS DOWN [2] COS RESTORE [3] WALKING COS [4] ICR SCENARIO [5] LIP KEYSET STAT...
  • Page 264 [9] BLUETOOTH USAGE [0] HOTDESK LOGIN [*] HOTDESK LOGOUT Operation iPECS Phone To assign a Station User Program Code to a Flex button 1. Press the [ ] button, the Station User Program Menu is displayed. 2. Press the desired Flex button.
  • Page 265 ECORD Description An iPECS Phone user can record any active conversation to the station user’s mailbox or to hard disk drive of an iPECS Phontage or UCS Client. All calls including incoming, outgoing, internal, external, conference, conference rooms and conference group calls can be recorded. A { RECORD button must be assigned to access this feature.

  • Page 266: Two-Way Record

    OICE Description This feature allows users of iPECS Phones, off-hook on a call (CO, IP or Intercom), to receive a voice announcement through the handset receiver with the existing call. The Voice Over is muted so as not to interfere with the existing conversation. The called station user may then respond to the calling party using Camp-On response or may use Silent Text Messaging to respond.
  • Page 267 Over is not available. Camp-On will be activated and a Camp-On tone sent to the receiving station. Programming 1. Voice Over (PGM 113-Btn 6) TATION Related Features Call Waiting/Camp-On Group Listening Silent Text Message Pre-defined & Custom Text Display Messages Hardware iPECS Phone to receive Voice Over 5-30...

  • Page 268: Serial Dss

    IPECS Release 5 Feature Description & Operation 5.28 S ERIAL Description LIP-8000 keyset supports Serial DSS to be connected through serial cable. There are 3 types of serial DSS ; 12 button Serial DSS(LIP-8012DSS), 12 button Serial DSS with LCD(LIP-8012LSS), 48 button Serial DSS(LIP-8048DSS).
  • Page 269 IPECS Release 5 Feature Description & Operation 7. If LSS label is not programmed, MFIM gives the default name of LSS feature. 8. If ICM number is programmed to LSS and the label is not programmed, destination station name is displayed. If the station doesn’t have its name, STAXXX is displayed by default.

  • Page 270: Attendants

    IPECS Release 5 Feature Description & Operation 6. A TTENDANTS 6.1 A CPU (MFIM) D CTIVE ISPLAY Description When the system is equipped for CPU Redundancy, the System Attendant can determine and change the active and standby CPU. Operation System Attendant To view the active MFIM 1.

  • Page 271: Alternate Attendant

    IPECS Release 5 Feature Description & Operation 6.2 A LTERNATE TTENDANT Description This feature allows an Alternate answer point while the Attendant station is in an unavailable mode. When in the unavailable mode, the next available Attendant in the Attendant group will receive Attendant calls and recalls.

  • Page 272: Attendant Positions

    OSITIONS Description The iPECS -50 and 100 can have a maximum of four (4) Attendants. Other iPECS systems have capacity for five (5) Attendants. Each Attendant position must be equipped with an iPECS multi- button Phone and may include multiple DSS Consoles.

  • Page 273: Attendant Station Program Codes

    The various levels of the display menu are indicated by indentation. For additional information, reference Appendix C of the iPECS Admin & Programming Manual. Note also, some Program Codes are only available to the System Attendant or stations allowed access to the Attendant Program code ‘0’.
  • Page 274 IPECS Release 5 Feature Description & Operation [7] PRINT H/W USAGE enter Analysis time & type [8] PRINT CO SUMMARY enter Analysis time & type [9] PRINT CO HOUR enter CO group number [2] COS [1] SET ICM ONLY MODE...
  • Page 275 SMDR (Station Message Detail Recording) Traffic Analysis Temporary Station COS/Lock Authorization Codes (Password) System Clock Set Pre-defined & Custom Text Display Messages VMIM/VSF Integrated Auto Attd/Voice Mail Dial-by-Name Auto Service Mode Control Back Ground Music Station User Programming & Codes Hardware iPECS Phone...

  • Page 276: Cabinet Alarm

    IPECS Release 5 Feature Description & Operation 6.6 C ABINET LARM Description The Cabinet Alarm alerts the Attendant of a fault in the fans or power supplies in a cabinet. The alarm notification displays the cabinet number. The cause of the fault, cabinet fan, PSU or PSU fan is shown on the Cabinet Attributes Web Admin page ( 197).

  • Page 277: Call Forward, Attendant

    2. If the System Attendant activates Unconditional Call Forward, the receiving station will receive Attendant calls and recall ring. In addition, if the receiving station is an iPECS Phone, the user will be able to activate features normally reserved for a Main Attendant.

  • Page 278: Call Forward Co/Ip Off-Net

    IPECS Release 5 Feature Description & Operation 6.8 C CO/IP O ORWARD Description The System Attendant can forward incoming CO/IP calls to a remote “Off-Net” location. Calls are forward via a Speed Dial bin. When a call is received, the system will automatically place a call using the Speed Dial number, dialing the number and connecting the incoming call in an Unsupervised conference.

  • Page 279: Call/Queuing

    IPECS Release 5 Feature Description & Operation Related Features Call Forward Unsupervised Conference Hardware 6.9 C UEUING Description Any station can call the Attendant by dialing the Attendant Call code ‘0’. When an Attendant call experiences a busy, the call is queued to the Attendant group. The call will be delivered to the first available Attendant.
  • Page 280 IPECS Release 5 Feature Description & Operation 6.10 D IGHT IMED CENARIO Description The system clock automatically controls the Ring Mode. Ring assignments are applied based on the time of day and day of week. Four modes of ring (Ring Assignments) are provided, Day, Night ,Timed and Scenario.

  • Page 281: Dss Consoles

    DSS/DLS consoles may be associated with a station connected to an iPECS-Micro, and up to 3 DSS/DLS consoles may be associated with a station connected to an iPECS-50 or 100 and up to 9 may be associated with a station for all other system configurations. Each button on the console can be assigned as CO/IP line, DSS, or feature button.
  • Page 282 Ext All Call Page Flex 11 Call Park 03 Flex 12 Station Group 3 Flex 13 ~ 38 Station 100 – 125 iPECS-50 & 100 Maps 1 to 3 MAP 1 Flex 1 Atd Override Flex 2 All Call Page Flex 3...
  • Page 283 IPECS Release 5 Feature Description & Operation DSS/DLS button maps iPECS-300 & 600 & 1200 Maps 1 to 9 MAP 1 Flex 1 Intrusion Flex 2- All Call Page Flex 3 – Call Park 01 Flex 4- Station Group 1 Flex 5 –...

  • Page 284: Disable Outgoing Co/Ip Access

    IPECS Release 5 Feature Description & Operation 2. DSS/DLS Map (PGM 110-Btn 2) 3. Flexible Button Assignment (PGM 115) Related Features Attendant Positions Station Flexible Buttons Hardware 6.12 D CO/IP A ISABLE UTGOING CCESS Description The System Attendant can place CO/IP lines out-of service, disabling outgoing calls on the CO/IP path.

  • Page 285: Dnd Override

    IPECS Release 5 Feature Description & Operation 6.13 DND O VERRIDE Description A station in the DND mode generally cannot receive an incoming call. The Attendant and the Secretary station of an Executive/Secretary pair however may override the DND status to signal the station of an awaiting call.

  • Page 286: Ez-Attendant

    The ez-Attendant is a Windows based PC application that provides a visualization of the Attendant functionality to simplify Attendant control of features and functions including displays of call, user and system status. ez-Attendant operates in conjunction with the Attendant’s iPECS Phone to simplify operation and expand features and functions available to the Attendant.

  • Page 287: Feature Cancel

    Feature Description & Operation Operation System Attendant Operation of the ez-Attendant is provided in the ez-Attendant Installation and User Guide. Conditions 1. iPECS ez-Attendant requires installation of a system Lock-key. Programming 1. Attendant Assignment (PGM 164) YSTEM Related Features Hardware 6.16 F...

  • Page 288: Intrusion

    ONTROL Description The System Attendant can select the format of the time and date provided to the LCD of all iPECS Phones in the system. The System Attendant can select (toggle between) two formats for both time and date. The...
  • Page 289 IPECS Release 5 Feature Description & Operation Operation System Attendant To Change LCD Date Format (toggle) 1. Press the [ ] button. 2. Dial ‘042’, the Date Display Format program code. To Change LCD Time Format (toggle) 1. Press the [ ] button.
  • Page 290 IPECS Release 5 Feature Description & Operation Conditions 1. The time is entered as a 24-hour (military) clock, 24-hour mode. 2. If an NTP server is assigned, the system will check the time every ten (10) minutes. If the system time is more than 10 seconds off of the NTP time, the system time is reset. This will override the Attendant setting.

  • Page 291: Slt

    IPECS Release 5 Feature Description & Operation 7. SLT 7.1 B ROKER Description Broker Call allows an SLT user to engage in two (2) calls, alternating between the two parties, so that the conversation with each party is private. There are two types of Broker Call, Transfer and Camped On.

  • Page 292: Howler Tone

    IPECS Release 5 Feature Description & Operation 6. If the SLT user presses the hook-switch twice in less than 2 seconds, a 3-way conference is established. 7. If after a hook-switch “Flash”, the user takes no action for the dial tone timer, the SLT will receive error tone.

  • Page 293: Slt Message Wait Indication

    IPECS Release 5 Feature Description & Operation 7.3 SLT M ESSAGE NDICATION Description All SLT devices will receive a “Stutter” dial tone as an audible Message Wait Indication. In addition, industry standard Message Waiting telephones may be connected to the system. Software will cause the lamp to flash when a messaging is waiting.

  • Page 294: Slt Name Entry

    IPECS Release 5 Feature Description & Operation 7.4 SLT N NTRY Description A SLT user has the capability to program the user name so that a calling user with an LCD can see the name instead of the station number.

This manual is also suitable for:

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