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HP 200 G1 Microtower Maintenance & Service Manual

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Maintenance & Service Guide
HP 200 G1 Microtower

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  • Page 1 Maintenance & Service Guide HP 200 G1 Microtower...
  • Page 2 Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. This document contains proprietary information that is protected by copyright.

  • Page 3: About This Book

    About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ......................1 2 Product features ....................... 4 Front components ........................4 Rear components ........................5 3 Activating and Customizing the Software ................6 Activating and customizing the software in Windows 7 ..............6 Activating the Windows operating system ..............6 Downloading Windows 7 updates ................
  • Page 6 Operating guidelines ......................20 Routine care .......................... 21 General cleaning safety precautions ................21 Cleaning the Computer Case ..................21 Cleaning the keyboard .................... 21 Cleaning the monitor ....................22 Cleaning the mouse ....................22 Service considerations ......................22 Power supply fan ....................22 Tools and software Requirements ................
  • Page 7 System board ........................50 Battery ..........................52 Appendix A Computer Setup (F10) Utility ................54 Computer Setup (F10) Utilities ....................54 Using Computer Setup (F10) Utilities ................55 Computer Setup—File ....................56 Computer Setup—Storage ..................57 Computer Setup—Security ..................59 Computer Setup—Power ..................
  • Page 8 Creating recovery media ..................121 Creating recovery media using HP Recovery Manager (select models only) ... 122 Creating recovery discs with HP Recovery Disc Creator (select models only) . . 123 Creating recovery discs ............123 Backing up your information ..............124 System Restore ......................

  • Page 9: Product Description

    Product description Category Description Product Name HP 200 G1 MT Processors Intel Pentium Quad Core J2850 (2.41 GHz, 2 MB, 10W) Intel Celeron Quad Core J1850 (2.00 GHz, 2 MB, 10W) Intel Celeron Dual Core J1750 (2.41 GHz, 1 MB, 10W)
  • Page 10 2 USB 2.0 ports Headphone connector Microphone connector (with retasking) Keyboard and mouse Universal USB wired Windows 8 keyboard HP USB Wired with volume control keyboard Universal USB wired optical mouse HP USB wired optical mouse Power requirements Internal power supply unit...
  • Page 11 Category Description Operating system Preinstalled: Windows 8.1 Professional 64 bit Windows 8.1 China 64-bit Windows 7 Professional 64 bit Windows 7 Professional 32 bit Windows 7 Home Basic 32 bit FreeDos 2.0 Ubuntu Linux 64 bit Ubuntu Linux CR 64 bit SoftPaq Windows 7 driver (32/64 bit) Windows 8.1 driver (64 bit)

  • Page 12: Product Features

    Product features Front components Power button 7-in-1 Media Card Reader (optional) Power Indicator Light Microphone In Port Hard Disk Drive Indicator Light Audio Line Out Port Optical Disk Drive Ejection Button Two USB 2.0 Ports Media Card Reader Indicator Light Chapter 2 Product features...

  • Page 13: Rear Components

    Rear components Access Panel Screw VGA Video Output Connection Audio Line In Port Serial Port (COM) Audio Line Out Port DisplayPort Video Output Connection Microphone In Port Two (2) USB 2.0 Ports PS/2 Keyboard Port (purple) RJ-45 Network Connection Port PS/2 Mouse Port (green) One (1) USB 3.0 Port Rear components...

  • Page 14: Activating And Customizing The Software

    5 to 10 minutes. Carefully read and follow the instructions on the screen to complete the activation. We recommend that you register your computer with HP during operating system setup so you can receive important software updates, facilitate support questions, and sign up for special offers.

  • Page 15: Downloading Windows 7 Updates

    Downloading Windows 7 updates Microsoft may release updates to the operating system. To help keep the computer running optimally, HP recommends checking for the latest updates during the initial installation and periodically throughout the life of the computer. To set up your Internet connection, click Start > Internet Explorer and follow the instructions on the screen.

  • Page 16: Downloading Windows 8 Updates

    We recommend that you register your computer with HP during operating system set up so you can receive important software updates, facilitate support questions, and sign up for special offers. You can also register your computer with HP using the Register with HP app on the Start screen.

  • Page 17: Illustrated Parts Catalog

    This chapter provides spare part information for all chassis. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.

  • Page 18: Computer Major Components

    Computer Major Components Item Description Spare part number Access panel 674373-001 Front bezel 751588-001 Power supply, 180W 180W, APFC 751590-001 180W, Energy Star 6 751589-001 System board (includes replacement thermal material) Intel Pentium J2900 processor: For use in non-Windows 8 models 776903-001 ●...
  • Page 19 Item Description Spare part number For use in models with Windows 8.1 Standard 776903-501 ● For use in models with Windows 8.1 Professional 776903-601 ● Intel Pentium J2850 processor: For use in non-Windows 8 models 755525-001 ● For use in models with Windows 8.1 Standard 755525-501 ●...

  • Page 20: Cables

    Cables Item Description Spare part number Power switch/LED assembly 667850-001 SATA cable, 165 mm, 2 straight ends 660146-001 SATA cable, 254 mm, 1 straight end, 1 right angled end 667854-001 SATA cable, 254 mm, 2 straight ends (not illustrated) 660147-001 Chapter 4 Illustrated parts catalog...

  • Page 21: Misc Parts

    HP Essential, United States 729339-001 Universal USB Wired Windows 8 Keyboard, blue, Latin American Spanish 537924-161 HP USB wired with volume control, People’s Republic of China 723314-AA1 HP USB wired with volume control, French Canadian 723314-121 HP USB wired with volume control, International English...

  • Page 22: Drives

    Keyboard, HP USB wired with volume control, United States 723314-121 Keyboard, HP USB wired with volume control, French Canada 723314-161 Keyboard, HP USB wired with volume control, Latin America Spanish 723314-281 Keyboard, HP USB wired with volume control, Thailand Chapter 4 Illustrated parts catalog...
  • Page 23 Spare part Description number 723314-AA1 Keyboard, HP USB wired with volume control, the People’s Republic of China 723314-AB1 Keyboard, HP USB wired with volume control, Taiwanese 723314-KD1 Keyboard, HP USB wired with volume control, South Korea 723314-L31 Keyboard, HP USB wired with volume control, International English...
  • Page 24 Spare part Description number 776904-001 System board for use in non-Windows 8 models with an Intel Celeron J1900 processor (includes replacement thermal material) 776904-501 System board for use in models with Windows 8.1 Standard and an Intel Celeron J1900 processor (includes replacement thermal material) 776904-601 System board for use in models with an Intel Pentium J1750 processor and Windows 8.1 Professional and an...

  • Page 25: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 26: Generating Static

    Generating static The following table shows that: Different activities generate different amounts of static electricity. ● Static electricity increases as humidity decreases. ● Relative Humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker...

  • Page 27: Personal Grounding Methods And Equipment

    Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to equipment: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground ● cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.

  • Page 28: Operating Guidelines

    Conductive foam ● Conductive tabletop workstations with ground cord of one-megohm +/- 10% resistance ● Static-dissipative table or floor mats with hard tie to ground ● Field service kits ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ●...

  • Page 29: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● Install or enable power management functions of the operating system or other software, including ● sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 30: Cleaning The Monitor

    CAUTION: Use safety glasses equipped with side shields before attempting to clean debris from under the keys. Visible debris underneath or between the keys may be removed by vacuuming or shaking. ● Canned, pressurized air may be used to clean debris from under the keys. Caution should be used ●...

  • Page 31: Tools And Software Requirements

    If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 32: Lithium Coin Cell Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, their authorized partners, or their agents. SATA hard drives...

  • Page 33: Sata Hard Drive Cables

    SATA hard drive cables SATA data cable Always use an HP approved SATA 3.0 Gb/s cable as it is fully backwards compatible with the SATA 1.5 Gb/s drives. Current HP desktop products ship with SATA 3.0 Gb/s hard drives. SATA data cables are susceptible to damage if overflexed. Never crease a SATA data cable and never bend it tighter than a 30 mm (1.18 in) radius.

  • Page 34: Removal And Replacement Procedures

    Not all features listed in this guide are available on all computers. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Serviceability features The computers include features that make them easy to upgrade and service.

  • Page 35: Access Panel

    Disconnect the power cord from the electrical outlet and then from the computer. Disconnect all peripheral device cables from the computer. NOTE: During disassembly, label each cable as you remove it, noting its position and routing. Keep all screws with the units removed. CAUTION: The screws used in the computer are of different thread sizes and lengths;...

  • Page 36: Front Bezel

    Front bezel Description Spare part number Front bezel 751588-001 Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the access panel (Access panel on page 27). Press outward on the three latches (1) on the right side of the bezel. Rotate the right side of the bezel off the chassis, and then remove the bezel from the chassis (2).

  • Page 37: Memory

    Memory Description Spare part number Memory module, 4-GB 689373-001 Memory module, 2-GB 689372-001 The computer comes with double data rate 3 synchronous dynamic random access memory (DDR3L- SDRAM) dual inline memory modules (SODIMMs). DDR3L-SDRAM SODIMMs The system board offers two memory sockets. These memory sockets are populated with at least one preinstalled SODIMM.

  • Page 38: Populating Dimm Sockets

    Populating DIMM sockets There are two SODIMM sockets on the system board, with one socket per channel. The sockets are labeled DIMM1 and DIMM2. The DIMM1 socket operates in memory channel A. The DIMM2 socket operates in memory channel B. Description Socket Color Insertion Order...

  • Page 39: Removing Memory Modules

    and the remainder is assigned to single channel. If one channel will have more memory than the other, the larger amount should be assigned to channel A. In any mode, the maximum operational speed is determined by the slowest SODIMM in the ●...

  • Page 40: Expansion Cards

    NOTE: A memory module can be installed in only one way. Match the notch on the module with the tab on the memory socket. A DIMM must occupy the XMM1 socket. To create a dual-channel memory configuration, the memory capacity of Channel A must equal the memory capacity of Channel B.
  • Page 41 Remove the screw that holds down the expansion card retention latch (1) then slide the latch up (2) and pull it off the rear of the chassis (3). Locate the correct vacant expansion socket on the system board and the corresponding expansion slot on the back of the computer chassis.

  • Page 42: Cable Management

    If you are removing a PCI card or a PCI Express x1 card, hold the card at each end and carefully rock it back and forth until the connectors pull free from the socket. Lift the card straight up then away from the inside of the chassis to remove it. Be sure not to scrape the card against other components.

  • Page 43: Cable Connections

    When removing the power supply power cable from the ATX_PWR connector on the system board, always follow these steps: Squeeze on the top of the retaining latch attached to the cable end of the connector (1). Grasp the cable end of the connector and pull it straight up (2). CAUTION: Always pull the connector - NEVER pull on the cable.

  • Page 44: Drives

    Drives Description Spare part number SuperMulti DVD±RW drive 690418-001 DVD-ROM drive 581599-001 1 TB, 7200-rpm hard drive 667719-001 500 GB, 7200-rpm hard drive for use in all models 667720-001 The computer supports up to three drives that may be installed in various configurations. Item Description Optical drive...

  • Page 45: Installing Additional Drives

    Installing additional drives When installing drives, follow these guidelines: The primary Serial ATA (SATA) hard drive must be connected to the dark blue primary SATA ● connector on the system board labeled SATA0. Connect an optical drive to the white SATA connector on the system board labeled SATA1. ●...

  • Page 46: System Board Drive Connections

    System board drive connections Refer to the following illustration and table to identify the system board drive connectors. System Board Drive Connections Drive System Board Label Color Hard drive SATA0 dark blue Optical drive SATA1 white Chapter 6 Removal and replacement procedures...

  • Page 47: Removing An Optical Drive

    Removing an optical drive CAUTION: All removable media should be taken out of a drive before removing the drive from the computer. To remove an optical drive: Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the access panel (Access panel on page 27).

  • Page 48: Removing A Hard Drive

    Removing a hard drive NOTE: Before you remove the old hard drive, be sure to back up the data from the old hard drive so that you can transfer the data to the new hard drive. Also, if you are replacing the primary hard drive, make sure you have created a Recovery Disc Set to restore the operating system, software drivers, and any software applications that were preinstalled on the computer.

  • Page 49: Front I/O And Usb Panel Housing Assembly

    Front I/O and USB panel housing assembly Description Spare part number Front I/O and USB assembly 667853-001 Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the access panel (Access panel on page Lay the computer on its side with the front facing toward you. Remove the front bezel (Front bezel on page 28).
  • Page 50 Push in on the lever labeled ‘PUSH’. Pull the assembly outward away from the front of the chassis while guiding the cables through the hole in the chassis. To install the housing assembly, reverse the removal procedures. Chapter 6 Removal and replacement procedures...

  • Page 51: Power Switch/Led Assembly

    Power switch/LED assembly Description Spare part number Power switch/LED assembly 667850-001 Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the access panel (Access panel on page 27). Remove the front bezel (Front bezel on page 28). Remove the optical drive (Removing an optical drive on page 39).
  • Page 52 Pull the power switch away from the chassis while guiding the wires through the hole in the chassis. To install the power switch/LED assembly, reverse the removal procedures. Chapter 6 Removal and replacement procedures...

  • Page 53: Speaker

    Speaker Description Spare part number Speaker 751593-001 The speaker is attached to the front of the chassis under the rotating drive cage. Prepare the computer for disassembly (Preparation for disassembly on page 26). Remove the access panel (Access panel on page 27).
  • Page 54 Disconnect the speaker wire from the white system board connector labeled INT_SPKR. Chapter 6 Removal and replacement procedures...
  • Page 55 From the inside of the computer, pull the rubber posts into the computer to disengage them. NOTE: When attempting to disengage the rubber posts, it may help to move the posts back and forth as you pull them into the chassis. Pull the speaker into the computer.

  • Page 56: Power Supply

    Power supply Description Spare part number Power supply, 180W, APFC 751590-001 Power supply, 180W, Energy Star 6 751589-001 WARNING! Voltage is always present on the system board when the computer is plugged into an active AC outlet. To avoid possible personal injury and damage to the equipment the power cord should be disconnected from the computer and/or the AC outlet before opening the computer.
  • Page 57 From the inside of the computer, cut the plastic tie that secures the power supply cables to the drive cage. Inside of the unit, press the power supply release latch on the chassis base (1). Slide the power supply toward the front of the computer (2), then lift the power supply out of the computer (3).

  • Page 58: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. Description Spare part number System board with an Intel Pentium J2900 processor Non-Windows 8 models 776903-001 Windows 8.1 Standard 776903-501 Windows 8.1 Professional 776903-601 System board with an Intel Pentium J2850 processor Non-Windows 8 models 755525-001 Windows 8.1 Standard...
  • Page 59 NOTE: After installing a new system board, always update the system ROM to ensure that the latest version of the BIOS is being used on the computer. The latest system ROM BIOS can be found at: http:\ \h18000.www1.hp.com/support/files. System board...

  • Page 60: Battery

    Batteries, battery packs, and accumulators should not be disposed of together with the general household waste. In order to forward them to recycling or proper disposal, please use the public collection system or return them to HP, its authorized partners, or its agents. CAUTION: Static electricity can damage the electronic components of the computer or optional equipment.
  • Page 61 To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up (2). Push the other edge down until the clamp snaps over the other edge of the battery. Replace the computer access panel. Plug in the computer and turn on power to the computer.

  • Page 62: Appendix A Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: Change factory default settings. ● Set the system date and time. ● Set, view, change, or verify the system configuration, including settings for processor, graphics, ●...

  • Page 63: Using Computer Setup (F10) Utilities

    Solve system configuration errors detected but not automatically fixed during the Power-On Self- ● Test (POST). Execute self-tests on a specified ATA hard drive (when supported by drive). ● Enable or disable DriveLock security (when supported by drive). ● Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system.

  • Page 64: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table A-1 Computer Setup—File Option Description System Information Lists: Manufacturer ● Product name ● SKU number ● Serial Number ● Asset Tag ● Born on Date ●...

  • Page 65: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table A-2 Computer Setup—Storage Option Description Device Lists all installed BIOS-controlled storage devices. Configuration When a device is selected, detailed information and options are displayed. The following options may be presented: Hard Disk: Size, model, firmware version, serial number.
  • Page 66 Table A-2 Computer Setup—Storage (continued) DPS Self-test Allows you to execute self-tests on ATA hard drives capable of performing the Drive Protection System (DPS) self-tests. NOTE: This selection will only appear when at least one drive capable of performing the DPS self- tests is attached to the system.

  • Page 67: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Table A-3 Computer Setup—Security Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.

  • Page 68: Computer Setup-Power

    (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 69: Computer Setup-Advanced

    Computer Setup—Advanced NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Heading Power-On Options Allows you to set: POST messages (enable/disable). Enabling this feature will cause the system to display POST ● error messages, which are error messages displayed on the monitor during the Power On Self Test if the BIOS encounters some kind of problem while starting the PC.

  • Page 70: Appendix B Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 71: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 72: Appendix C Post Error Messages

    POST Error Messages This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition. POST Message Disabled suppresses most system messages during POST, such as memory count and non-error text messages.

  • Page 73: Post Numeric Codes And Text Messages

    POST Numeric Codes and Text Messages This section covers those POST errors that have numeric codes associated with them. The section also includes some text messages that may be encountered during POST. NOTE: The computer will beep once after a POST text message is displayed on the screen. Table C-1 Numeric Codes and Text Messages Control panel message...
  • Page 74 Memory configuration incorrect. Run Computer Setup or Windows utilities. Make sure the memory module(s) are installed properly. If third-party memory has been added, test using HP-only memory. Verify proper memory module type. 201-Memory Error RAM failure. Ensure memory modules are correctly installed.
  • Page 75 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 219-ECC Memory Module Detected ECC Recently added memory module(s) support If additional memory was recently Modules not supported on this Platform ECC memory error correction. added, remove it to see if the problem remains.
  • Page 76 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 513-Front Chassis fan not detected Front chassis fan is not connected or may Reseat front chassis fan. have malfunctioned. Reseat fan cable. Replace front chassis fan. 514-CPU or Chassis Fan not Detected CPU or chassis fan is not connected or may Reseat CPU or chassis fan.
  • Page 77 Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 1796-SATA Cabling Error One or more SATA devices are improperly Ensure SATA connectors are used in attached.
  • Page 78 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2200-PMM Allocation Error during MEBx Memory error during POST execution of the Reboot the computer. Download Management Engine (ME) BIOS Extensions Unplug the power cord, re-seat the option ROM.
  • Page 79 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2204-Inventory error during MEBx execution BIOS information passed to the MEBx Reboot the computer. resulted in a failure. If the error persists, update to the latest BIOS version.
  • Page 80 Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action 2220-USB Key Provisioning file has Provisioning file contained on the USB key is Reboot the computer. mismatch version not a valid version for the current ME If the error persists and system BIOS firmware.

  • Page 81: Interpreting Post Diagnostic Front Panel Leds And Audible Codes

    Table C-1 Numeric Codes and Text Messages (continued) Control panel message Description Recommended action Invalid Electronic Serial Number Electronic serial number is missing. Enter the correct serial number in Computer Setup. Network Server Mode Active and No Keyboard failure while Network Server Reconnect keyboard with computer Keyboard Attached Mode enabled.

  • Page 82: Appendix D Password Security And Resetting Cmos

    Password Security and Resetting CMOS This computer supports security password features, which can be established through the Computer Setup Utilities menu. This computer supports two security password features that are established through the Computer Setup Utilities menu: setup password and power-on password. When you establish only a setup password, any user can access all the information on the computer except Computer Setup.

  • Page 83: Resetting The Password Jumper

    The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 2 and 3.
  • Page 84 The password jumper is blue so that it can be easily identified. For assistance locating the password jumper and other system board components, see the Illustrated Parts & Service Map (IPSM). The IPSM can be downloaded from http://www.hp.com/support. Remove the jumper from pins 2 and 3.

  • Page 85: Appendix E Troubleshooting Without Diagnostics

    If you are having problems with the computer, try the appropriate solutions below to try to isolate the exact problem before calling for technical support. Run the HP diagnostic tool. ● Run the hard drive self-test in Computer Setup. Refer to Computer Setup (F10) Utility on page 54 ●...

  • Page 86: Helpful Hints

    ● To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self-solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.
  • Page 87 Check the Power LED on the front of the computer to see if it is flashing red. The flashing lights are ● error codes that will help you diagnose the problem. Refer to Appendix A, POST Error Messages on page 64 for more information.

  • Page 88: Solving General Problems

    Solving general problems You may be able to easily resolve the general problems described in this section. If a problem persists and you are unable to resolve it yourself or if you feel uncomfortable about performing the operation, contact an authorized dealer or reseller. WARNING! When the computer is plugged into an AC power source, voltage is always applied to the system board.
  • Page 89 In case of forgotten password, power loss, or computer malfunction, you must manually disable the Smart Cover lock . A key to unlock the Smart Cover Lock is not available from HP. Keys are typically available from a hardware store. Poor performance. Cause Solution Processor is too hot.
  • Page 90 Poor performance. Cause Solution Hard drive fragmented. Defragment hard drive. Program previously accessed did not release reserved memory Restart the computer. back to the system. Virus resident on the hard drive. Run virus protection program. Too many applications running. Windows 7: Close unnecessary applications to free up memory.
  • Page 91 Computer powered off automatically and the Power LED flashes Red two times, once every second, followed by a two second pause, and the computer beeps two times. (Beeps stop after fifth iteration but LEDs continue flashing). Cause Solution Processor thermal protection activated: Ensure that the computer air vents are not blocked and the processor cooling fan is running.

  • Page 92: Solving Power Problems

    Solving power problems Common causes and solutions for power problems are listed in the following table. Power supply shuts down intermittently. Cause Solution If equipped with a voltage selector, voltage selector switch on Select the proper AC voltage using the selector switch. rear of computer chassis (some models) not switched to correct line voltage (115V or 230V).

  • Page 93: Solving Hard Drive Problems

    Power LED flashes Red four times, once every second, followed by a two second pause, and the computer beeps four times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Power failure (power supply is overloaded). If equipped with a voltage selector, check that the voltage selector, located on the rear of the power supply (some models), is set to the appropriate voltage.
  • Page 94 Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with In Windows 7, click Start, expand Computer, and right- click on a drive. Select Properties, and then select the a file. Tools tab. Under Error-checking click Check Now. In Windows 8, on the Start screen type e, and then click File Explorer from the list of applications.
  • Page 95 Nonsystem disk/NTLDR missing message. Cause Solution Bootable hard drive is not attached as first in a multi-hard If attempting to boot from a hard drive, ensure it is attached to drive configuration. the system board dark blue SATA connector. Bootable hard drive is not listed first in the Boot Order. Run the Computer Setup utility and select Storage >...

  • Page 96: Solving Media Card Reader Problems

    Solving media card reader problems Media card will not work in a digital camera after formatting it in Windows. Cause Solution By default, Windows will format any media card with a Either format the media card in the digital camera or select capacity greater than 32MB with the FAT32 format.

  • Page 97: Solving Display Problems

    Do not know how to remove a media card correctly. Cause Solution The computer’s software is used to safely eject the card. In Windows 7, click Start, select Computer, right-click on the corresponding drive icon, and then select Eject. Pull the card out of the slot.
  • Page 98 (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video memory error. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Appendix E Troubleshooting without diagnostics...
  • Page 99 Blank screen and the power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times. (Beeps stop after fifth iteration but LEDs continue flashing.) Cause Solution Pre-video graphics error. For systems with a graphics card: Reseat the graphics card (if applicable).
  • Page 100 The picture is broken up, rolls, jitters, or flashes. Cause Solution The monitor connections may be incomplete or the monitor Be sure the monitor cable is securely connected to the may be incorrectly adjusted. computer. In a two-monitor system or if another monitor is in close proximity, be sure the monitors are not interfering with each other’s electromagnetic field by moving them apart.
  • Page 101 “Out of Range” displays on screen. Cause Solution Video resolution and refresh rate are set higher than what the Restart the computer and enter Safe Mode. Change the monitor supports. settings to a supported setting then restart the computer so that the new settings take effect.
  • Page 102 To download a SoftPaq that will assist you with the synchronization, go to the following Web site, select the appropriate monitor, and download either SP32347 or SP32202: http://www.hp.com/ support Graphics card is not seated properly or is bad (some models). Reseat the graphics card.

  • Page 103: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open Shut down all open processor-intensive applications.
  • Page 104 Sound does not come out of the speaker or headphones. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 105: Solving Printer Problems

    There is no sound or sound volume is too low. Cause Solution The application is set to use a different audio device than Some graphics cards support audio over the DisplayPort speakers. connection (if applicable), so multiple audio devices may be listed in Device Manager.

  • Page 106: Solving Keyboard And Mouse Problems

    Printer will not turn on. Cause Solution The cables may not be connected properly. Reconnect all cables and check the power cord and electrical outlet. Printer prints garbled information. Cause Solution The correct printer driver for the application is not installed. Install the correct printer driver for the application.
  • Page 107 Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard needs repairs. See the Worldwide Limited Warranty for terms and conditions. Computer is in Sleep state. Press the power button to resume from Sleep state. CAUTION: When attempting to resume from Sleep date, do not hold down the power button for more than four seconds.

  • Page 108: Solving Hardware Installation Problems

    Mouse does not respond to movement or is too slow. Cause Solution Mouse may need cleaning. Remove the roller ball cover on the mouse and clean the internal components. Mouse may need repair. See the Worldwide Limited Warranty for terms and conditions.
  • Page 109 Table E-1 Solving Hardware Installation Problems (continued) A new device is not recognized as part of the system. Cause Solution When the system advised you of changes to the configuration, Reboot the computer and follow the instructions for accepting you did not accept them. the changes.
  • Page 110 DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Power LED flashes Red six times, once every second, followed by a two second pause, and the computer beeps six times.

  • Page 111: Solving Network Problems

    Solving Network Problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling. Table E-2 Solving Network Problems Wake-on-LAN feature is not functioning. Cause Solution S5 Maximum Power Saving feature is enabled.
  • Page 112 Network driver does not detect network controller. Cause Solution Network controller is disabled. Run Computer Setup and enable network controller. Enable the network controller in the operating system using Device Manager. To access Device Manager in Windows 7, click Start, select Control Panel, and then select Device Manager.
  • Page 113 Diagnostics reports a failure. Cause Solution The cable is not securely connected. Ensure that the cable is securely attached to the network connector and that the other end of the cable is securely attached to the correct device. The cable is attached to the incorrect connector. Ensure that the cable is attached to the correct connector.

  • Page 114: Solving Memory Problems

    For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 115 NOTE: The memory count will be affected by configurations with the Management Engine (ME) enabled. The ME uses 8MB of system memory in single channel mode or 16MB of memory in dual- channel mode to download, decompress, and execute the ME firmware for Out-of-Band (OOB), third- party data storage, and other management functions.

  • Page 116: Solving Processor Problems

    Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving processor problems If you encounter processor problems, common causes and solutions are listed in the following table.

  • Page 117: Solving Cd-Rom And Dvd Problems

    Solving CD-ROM and DVD problems If you encounter CD-ROM or DVD problems, see the common causes and solutions listed in the following table or to the documentation that came with the optional device. System will not boot from CD-ROM or DVD drive. Cause Solution The device is attached to a SATA port that has been hidden in...
  • Page 118 Movie will not play in the DVD drive. Cause Solution Movie may be regionalized for a different country. See the documentation that came with the DVD drive. Decoder software is not installed. Install decoder software. Damaged media. Replace media. Movie rating locked out by parental lock. Use DVD software to remove parental lock.

  • Page 119: Solving Usb Flash Drive Problems

    Recording or copying CDs is difficult or impossible. Cause Solution Wrong or poor quality media type. Try using a slower speed when recording. Verify that you are using the correct media for the drive. Try a different brand of media. Quality varies widely between manufacturers.

  • Page 120: Solving Front Panel Component Problems

    Solving front panel component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.
  • Page 121 Unable to connect to the Internet. Cause Solution The CAT5 UTP cable is disconnected. Connect the CAT5 UTP cable between the cable modem and the computers’s RJ-45 connector. (If the connection is good, the “PC” LED light on the front of the cable/DSL modem will be on.) IP address is not configured properly.

  • Page 122: Solving Software Problems

    ● to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.
  • Page 123 Computer will not continue after HP logo screen displays. Cause Solution System files may be damaged. In Windows 7, use recovery media to scan hard drive for errors, or use Windows Startup Repair to fix problems that might prevent Windows from starting correctly. Windows Startup Repair is one of the recovery tools in the System Recovery Options menu.

  • Page 124: Appendix F Hp Pc Hardware Diagnostics

    Why run HP PC Hardware Diagnostics The HP PC Hardware Diagnostic tools simplify the process of diagnosing hardware issues and expedite the support process when issues are found. The tools save time by pinpointing the component that needs to be replaced.

  • Page 125: Downloading Hp Pc Hardware Diagnostics To A Usb Device

    Enter the product name in the text box and click Search. Select your specific computer model. Select your operating system. In the Diagnostic section, click the HP UEFI Support Environment link. This link provides additional information. - or - Click the Download button and select Run. The download includes instructions (in English) on how to install the tools on the USB device.

  • Page 126: Appendix G System Backup And Recovery

    Backing up, restoring, and recovering in Windows 8.1 or Windows 8 Your computer includes tools provided by HP and Windows to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps.

  • Page 127: Restoring And Recovering Using Windows Tools

    For Windows 8, from the Start screen, type c, and then select Computer. ● NOTE: If the HP Recovery partition is not listed, or you cannot check for its presence, you must recover using the recovery media you created; see Recovery using the Windows recovery USB flash drive on page 120.

  • Page 128: Recovery Using The Windows Recovery Usb Flash Drive

    If possible, back up all personal files. Insert the recovery USB flash drive you created into a USB port on your computer. Restart the computer and as soon as you see the HP logo screen, press to display a list of boot devices.

  • Page 129: Backing Up, Restoring, And Recovering In Windows 7

    Backing up your information on page 124. NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of system instability. Creating recovery media After you successfully set up the computer, create recovery media. The media can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced.

  • Page 130: Creating Recovery Media Using Hp Recovery Manager (Select Models Only)

    Close all open programs. Click the Start button, click All Programs, click Security and Protection, click Recovery Manager, and then click HP Recovery Media Creation. If prompted, click Yes to allow the program to continue. Click Create recovery media using blank DVD(s), and then click Next.

  • Page 131: Creating Recovery Discs With Hp Recovery Disc Creator (Select Models Only)

    Creating recovery discs with HP Recovery Disc Creator (select models only) HP Recovery Disc Creator is a software program that offers an alternative way to create recovery discs on select models. After you successfully set up the computer, you can create recovery discs using HP Recovery Disc Creator.

  • Page 132: Backing Up Your Information

    After the Windows 7 operating system DVD has been created, create the Driver Recovery DVD: Select Start > All Programs > Productivity and Tools > HP Recovery Disc Creator. Select Driver disk. From the drop-down menu, select the drive for burning the recovery media.

  • Page 133: System Recovery

    Any personal files must be restored from backups you made. If you were not able to create system recovery DVDs or USB flash drive, you can order a recovery disc set from support. Go to http://www.hp.com/support, select your country or region, and follow the on- screen instructions.

  • Page 134: System Recovery When Windows Is Not Responding

    Disconnect all peripheral devices from the computer, except the monitor, keyboard, and mouse. Press the power button to turn on the computer. As soon as you see the HP logo screen, repeatedly press the key on your keyboard until the Windows is Loading Files…...

  • Page 135: Using Hp Recovery Disc Operating System Discs (Select Models Only)

    Using HP Recovery Disc operating system discs (select models only) Use the steps provided in this section if you used HP Recovery Disc Creator to create a Windows 7 operating system DVD and a Driver Recovery DVD. If you created recovery media using...
  • Page 136 NOTE: This process takes several minutes. If possible, back up all personal files. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating system loads. NOTE: If the computer does not boot to the DVD, restart the computer and press as the computer is powering on to see the startup menu.

  • Page 137: Appendix H Statement Of Volatility

    Statement of Volatility HP confirms that Intel-based HP 200 G1 MT personal computer contains DDR RAM volatile memory (memory amount depends on the customer configuration). In addition, the motherboard in the condition originally shipped without subsequent modification or the addition or installation of any applications,...

  • Page 138: Appendix I Specifications

    Specifications MT Specifications Table I-1 Specifications Chassis 13.78 in 35.5 cm Height 6.49 in 16.5 cm Width 13.39 in 34.0 cm Depth Approximate Weight 15.87 lb 7.2 kg Temperature Range 50° to 95°F 10° to 35°C Operating -22° to 140°F -30°...

  • Page 139: Index

    Index cleaning access panel computer 21 f11 recovery, Windows 8 119 locked 81 mouse 22 f11 recovery, Windows 8.1 119 removal and replacement 27 safety precautions 21 fan, power supply 22 spare part number 10, 14, 27 CMOS flash drive problems 111 audible codes 73 backing up 74 flashing LEDs 73...
  • Page 140 HP Recovery Disc Creator, using removing 39 processor 108 spare part numbers 14 software 114 optical drive, product description processor product description 1 installing overheating, prevention 20 removal and replacement 45 drive cables 37 processor problems 108 microtower expansion card 32...
  • Page 141 power switch 43 SATA connectors 24 Windows 7 operating system DVD processor 45 spare part number 10, 50 creating 123 speaker 45 system board drive connections using for restore 127 system board 51 Windows 7 operating system removing system board, media hard drive 40 spare part number 15, 16...

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