HP 200 G3 Maintenance And Service Manual
  1. Manuals
  2. Brands
  3. HP Manuals
  4. Desktop
  5. 200 G3
  6. Maintenance and service manual

HP 200 G3 Maintenance And Service Manual

Business pc
Hide thumbs Also See for 200 G3:
Table of Contents

Advertisement

Quick Links

Maintenance and Service Guide
HP 200 G3 AiO Business PC

Advertisement

Table of Contents
loading

Related Manuals for HP 200 G3

Summary of Contents for HP 200 G3

  • Page 1 Maintenance and Service Guide HP 200 G3 AiO Business PC...
  • Page 2 Inc. Bluetooth is a trademark owned by its bound by the terms of the HP End User License Not all features are available in all editions of proprietor and used by HP Inc. under license.
  • Page 3 About This Book WARNING! Text set off in this manner indicates that failure to follow directions could result in bodily harm or loss of life. CAUTION: Text set off in this manner indicates that failure to follow directions could result in damage to equipment or loss of information.
  • Page 4 About This Book...

  • Page 5: Table Of Contents

    Table of contents 1 Product features ............................1 Standard configuration features ........................... 1 Front components ..............................2 Bottom components .............................. 2 Rear panel components ............................3 2 Illustrated parts catalog ..........................4 Computer major components ..........................4 Cables ..................................5 Miscellaneous parts ...............................
  • Page 6 Stand assembly ..............................15 Display ................................. 16 Optical drive ................................. 18 Hard drive ................................20 Memory module ..............................21 WLAN module ..............................22 Optane memory module ............................23 Solid-state drive ..............................24 Power button/card reader board ......................... 25 Speakers ................................26 Fan ..................................
  • Page 7 Using HP PC Hardware Diagnostics UEFI ......................75 Starting HP PC Hardware Diagnostics UEFI ..................76 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..........76 Downloading the latest HP PC Hardware Diagnostics UEFI version ......76 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) .....................
  • Page 8 Creating the recovery media ................... 80 Using the HP Cloud Recovery Download Tool to create recovery media .......... 81 Restoring and recovery ............................81 Restoring, resetting, and refreshing using Windows tools .............. 81 Restoring using HP Recovery Manager and the HP Recovery partition ........... 81 Recovering using HP Recovery Manager ...................

  • Page 9: Product Features

    Product features Standard configuration features Features may vary depending on the model. For support assistance and to learn more about the hardware and software installed on the computer model, run the HP Support Assistant utility. Standard configuration features...

  • Page 10: Front Components

    Front components Item Description Camera light Camera Internal microphone Bottom components Item Description Memory card reader Vent Chapter 1 Product features...

  • Page 11: Rear Panel Components

    Rear panel components Item Description Item Description Optical drive eject button (select products only) Security cable slot Optical drive (select products only) Power cord connector Power button USB 3.0 ports USB 2.0 ports (2) HDMI port RJ-45 network connector (10) Audio-out (headphone)/Audio-in (microphone) combo jack Rear panel components...

  • Page 12: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components Item Description Display panel Card reader/power button board Display bezel Speaker cover Graphics card Hard drive (3.5 in) 2-TB, 7200-rpm 1-TB, 7200-rpm 500-GB, 7200-rpm Camera module (includes bracket) Camera shutter (not illustrated) System board (includes integrated processor; includes replacement thermal material) Intel®...

  • Page 13: Cables

    Item Description Intel Core i3-8130U (10) DVD±RW Super-Multi drive Optical drive bezel (not illustrated) Optical drive bezel blank (for use in models without an optical drive; not illustrated) (11) Intel Centrino® Wireless-N 2230, Single Band, 802.11b/g/n, 2×2, Wi-Fi + Bluetooth 4.2 Combo Adapter (12) Solid-state drives (M.2 2280) 256 GB, PCIe...

  • Page 14: Miscellaneous Parts

    For use in India For use in the United Kingdom For use in the United States AC adapter (65-W HP Smart AC adapter, non-PFC, 7.4 mm) Keyboard (USB, HP branded) For use in Latin America For use in the United States...

  • Page 15: Routine Care, Sata Drive Guidelines, And Disassembly Preparation

    Routine care, SATA drive guidelines, and disassembly preparation This chapter provides general service information for the computer. Adherence to the procedures and precautions described in this chapter is essential for proper service. CAUTION: When the computer is plugged into an AC power source, voltage is always applied to the system board.

  • Page 16: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent damage to electric components and accessories. ● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic-sensitive parts and assemblies with conductive or approved containers ●...

  • Page 17: Recommended Materials And Equipment

    Recommended materials and equipment The following grounding equipment is recommended to prevent electrostatic damage: ● Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ● Conductive bins and other assembly or soldering aids ● Conductive foam ● Conductive tabletop workstations with ground cords of one-megohm +/- 10% resistance ●...

  • Page 18: Routine Care

    Never cover the ventilation slots on the monitor with any type of material. ● ● Install or enable power management functions of the operating system or other software, including sleep states. Routine care General cleaning safety precautions Never use solvents or flammable solutions to clean the computer. Never immerse any parts in water or cleaning solutions;...

  • Page 19: Cleaning The Monitor

    The screws used in the computer are not interchangeable. They may have standard or metric threads and may be of different lengths. If an incorrect screw is used during the reassembly process, it can damage the unit. HP strongly recommends that all screws removed during disassembly be kept with the part that was removed, then returned to their proper locations.

  • Page 20: Cables And Connectors

    Batteries, battery packs, and accumulators should not be disposed of together with general household waste. In order to forward them for recycling or proper disposal, please use the public collection system or return them to HP. Chapter 3 Routine care, SATA drive guidelines, and disassembly preparation...

  • Page 21: Sata Hard Drives

    6.0 Gb/s SMART ATA drives The Self Monitoring Analysis and Recording Technology (SMART) ATA drives for HP personal computers have built-in drive failure prediction that warns the user or network administrator of an impending failure (crash) of the hard drive. The SMART drive tracks fault prediction and failure indication parameters such as reallocated sector count, spin retry count, and calibration retry count.

  • Page 22: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to the procedures and precautions described in this chapter is essential for proper service. After completing all necessary removal and replacement procedures, run the Diagnostics utility to verify that all components operate properly. NOTE: Not all features listed in this guide are available on all computers. Preparation for disassembly WARNING! Voltage is always present on the system board when the computer is plugged into an active...

  • Page 23: Stand Assembly

    Stand assembly Prepare the computer for disassembly (see Preparation for disassembly on page 14). Using caution, lay the computer down on a flat surface covered with a soft cloth. CAUTION: Before positioning the computer with the display assembly facing down, make sure the work surface is clear of tools, screws, and any other foreign objects.

  • Page 24: Display

    Display Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Position the computer with the display facing upward. Remove the two Phillips screws (1) that secure the speaker cover to the computer. Pry along the inside edge of the speaker cover to disengage (2), and then lift the cover off the computer (3).
  • Page 25 Rotate the display up and over and place it facedown next to the computer (2). Note that a cable connects the display to the computer. Reverse this procedure to install the display. Display...

  • Page 26: Optical Drive

    Optical drive Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Remove the Phillips screw that secures the drive to the computer (1). Slide the drive out of the computer (2).
  • Page 27 If it is necessary remove the bezel from the drive, rotate the bezel off the front of the optical drive. Reverse this procedure to reassemble and install the optical drive. Optical drive...

  • Page 28: Hard Drive

    Hard drive Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Disconnect the two hard drive cables from the system board (1). Remove the two Phillips screws that secure the drive cage (2), and then remove the drive cage from the computer (3).

  • Page 29: Memory Module

    Memory module Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Spread the two retention clips outward (1) until the memory module tilts up at a 45-degree angle. Grasp the edge of the memory module (2), and then gently pull the module out of the slot.

  • Page 30: Wlan Module

    WLAN module CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.

  • Page 31: Optane Memory Module

    Optane memory module IMPORTANT: The Optane memory module installs into the same M.2 connector as the solid-state drive. Both the Optane memory module and the solid-state drive cannot be installed at the same time. Prepare the computer for disassembly (see Preparation for disassembly on page 14).

  • Page 32: Solid-State Drive

    Solid-state drive IMPORTANT: The solid-state drive installs into the same M.2 connector as the Optane memory module. Both the solid-state drive and the Optane memory module cannot be installed at the same time. Prepare the computer for disassembly (see Preparation for disassembly on page 14).

  • Page 33: Power Button/Card Reader Board

    Power button/card reader board Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Disconnect the cable from the ZIF connector on the power button/card reader board (1). Remove the two Phillips screws (2), and then lift the board out of the computer (3).

  • Page 34: Speakers

    Speakers Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Disconnect the speaker cables from the system board (one cable per speaker) (1). Lift the speakers out of the computer (2).

  • Page 35: Fan

    Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Disconnect the fan cable from the system board (1). Remove the three Phillips screws that secure the fan to the computer (2). Lift the fan out of the computer (3).

  • Page 36: Heat Sink

    Heat sink Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Remove the fan (see Fan on page 27). In the order indicated on the heat sink, loosen the six captive Phillips screws (1).

  • Page 37: Discrete Graphics Card

    Discrete graphics card Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Remove the fan (see Fan on page 27).

  • Page 38: Camera

    Camera Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Lift the tape from on top of the connector on the camera (1). Disconnect cable from camera (2).

  • Page 39: System Board

    System board Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Remove the hard drive (see Hard drive on page 20).
  • Page 40 Lift the system board out of the computer (2). Reverse this procedure to install the system board. Chapter 4 Removal and replacement procedures...

  • Page 41: Antennas

    Antennas Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Disconnect the antenna cables from the WLAN module (1). Peel each antenna off the computer (2).

  • Page 42: Display Cables

    Display cables Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Remove the main display cable by lifting the tape from on top of the connector (1). Squeeze the latches on each side of the connector (2), and then pull the cable out of the connector (3).

  • Page 43: Display Bezel

    Display bezel Prepare the computer for disassembly (see Preparation for disassembly on page 14). Remove the stand assembly (see Stand assembly on page 15). Remove the display (see Display on page 16). Disconnect the main cable from the display (see Display cables on page 34).

  • Page 44: Computer Setup (F10) Utility

    Computer Setup (F10) Utility Computer Setup (F10) Utilities Use Computer Setup (F10) Utility to do the following: ● Change factory default settings. Set the system date and time. ● ● Set, view, change, or verify the system configuration, including settings for processor, graphics, memory, audio, storage, communications, and input devices.

  • Page 45: Using Computer Setup (F10) Utilities

    Using Computer Setup (F10) Utilities Computer Setup can be accessed only by turning the computer on or restarting the system. To access the Computer Setup Utilities menu, complete the following steps: Turn on or restart the computer. Repeatedly press when the monitor light turns green to access the utility. You can also press to a menu that allows you to access different options available at startup, including the Computer Setup utility.

  • Page 46: Computer Setup-File

    Computer Setup—File NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description System Information Lists: ● Manufacturer Product name ● ● SKU number ● Serial number ● System family ● Born on date ● System board CT number BIOS revision ●...

  • Page 47: Computer Setup-Storage

    Computer Setup—Storage NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description Device Configuration Lists all installed BIOS-controlled storage devices. When a device is selected, detailed information and options are displayed. The following options may be presented: ●...

  • Page 48: Computer Setup-Security

    Computer Setup—Security NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description Setup Password Allows you to set and enable a setup (administrator) password. NOTE: If the setup password is set, it is required to change Computer Setup options, flash the ROM, and make changes to certain plug and play settings under Windows.
  • Page 49 (PK) that verifies kernels during system start up, allowing you to use alternative operating systems. Selecting HP Keys causes the computer boot using the preloaded HP-specific boot keys. Default is HP Keys.

  • Page 50: Computer Setup-Power

    Computer Setup—Power NOTE: Support for specific Computer Setup options may vary depending on the hardware configuration. Option Description OS Power Management ● Runtime Power Management— Enable/Disable. Allows certain operating systems to reduce processor voltage and frequency when the current software load does not require the full capabilities of the processor.

  • Page 51: Recovering The Configuration Settings

    ● Hyper-Threading (enable/disable). Default is enabled. ● NIC PXE Option ROM Download (enable/disable). Default is enabled. Recovering the Configuration Settings This method of recovery requires that you first perform the Save to Removable Media command with the Computer Setup (F10) Utility before Restore is needed. (See Computer Setup—File on page 38 in the Computer Setup—File table.)

  • Page 52: Troubleshooting Without Diagnostics

    To assist you in resolving problems online, HP Instant Support Professional Edition provides you with self- solve diagnostics. If you need to contact HP support, use HP Instant Support Professional Edition's online chat feature. Access HP Instant Support Professional Edition at: http://www.hp.com/go/ispe.

  • Page 53: Helpful Hints

    If it becomes necessary to call for technical assistance, be prepared to do the following to ensure that your service call is handled properly: ● Be in front of your computer when you call. ● Write down the computer serial number, product ID number, and monitor serial number before calling. ●...

  • Page 54: Solving General Problems

    If you have installed an operating system other than the factory-installed operating system, check to be ● sure that it is supported on the system. If the system has multiple video sources (embedded, PCI, or PCI-Express adapters) installed (embedded ● video on some models only) and a single monitor, the monitor must be plugged into the monitor connector on the source selected as the primary VGA adapter.
  • Page 55 Computer date and time display is incorrect. Cause Solution RTC (real-time clock) battery may need to be replaced. Reset the date and time under Control Panel (Computer Setup can also be used to update the RTC date and time). If the problem NOTE: Connecting the computer to a live AC outlet prolongs persists, replace the RTC battery.
  • Page 56 Poor performance. Cause Solution tray. To prevent these applications from launching at startup: In Windows 10: Type msconfig in the taskbar search box, and then select msconfig. On the Startup tab of the System Configuration Utility, click Open Task Manager. Select applications that you do not want to launch automatically, and the click Disable.

  • Page 57: Solving Power Problems

    System does not power on and the LEDs on the front of the computer are not flashing. Cause Solution Check that the unit is plugged into a working AC outlet. Open the access panel and check that the power button cable is properly connected to the system board.
  • Page 58 Disk transaction problem. Cause Solution Either the directory structure is bad or there is a problem with a In Windows 10, type file in the taskbar search box, and then file. select File Explorer from the list of applications. In the left column, expand This PC, right-click on a drive, select Properties, and then select the Tools tab.

  • Page 59: Solving Media Card Reader Problems

    Computer will not boot from hard drive. Cause Solution The device is attached to a SATA port that has been hidden in Check SATA cable connections. Computer Setup. Run the Computer Setup utility and ensure Device Available is selected for the device's SATA port in Advanced > Port Options.
  • Page 60 Can not write to the media card. Cause Solution The media card is a read-only memory (ROM) card. Check the manufacturer’s documentation included with your card to see if it writable. Refer to the previous section for a list of compatible cards.

  • Page 61: Solving Audio Problems

    Solving audio problems If the computer has audio features and you encounter audio problems, see the common causes and solutions listed in the following table. Sound cuts in and out. Cause Solution Processor resources are being used by other open applications. Shut down all open processor-intensive applications.

  • Page 62: Solving Printer Problems

    Sound from headphones is not clear or muffled. Cause Solution Headphones are plugged into the rear audio output connector. Plug the headphones into the headphone connector on the front The rear audio output connector is for powered audio devices and of the computer.

  • Page 63: Solving Keyboard And Mouse Problems

    Printer will not print. Cause Solution where [printer port] is the address of the printer being used. If the printer works, reload the printer driver. To run MS-DOS commands, press the Windows key + r, type cmd in the Open box, and then click OK. If you are on a network, you may not have made the connection Make the proper network connections to the printer.
  • Page 64 Keyboard commands and typing are not recognized by the computer. Cause Solution Keyboard connector is not properly connected. Shut down the computer, reconnect the keyboard to the back of the computer, and then restart the computer. Program in use has stopped responding to commands. Shut down your computer using the mouse and then restart the computer.

  • Page 65: Solving Hardware Installation Problems

    Solving hardware installation problems You may need to reconfigure the computer when you add or remove hardware, such as an additional drive or expansion card. If you install a plug and play device, Windows automatically recognizes the device and configures the computer. If you install a non-plug and play device, you must reconfigure the computer after completing installation of the new hardware.

  • Page 66: Solving Network Problems

    DIMM1 or XMM1 must always be installed. DIMM1 must be installed before DIMM2, and DIMM3 must be installed before DIMM4 Replace third-party memory with HP memory. Replace the system board. Solving network problems Some common causes and solutions for network problems are listed in the following table. These guidelines do not discuss the process of debugging the network cabling.
  • Page 67 Table 6-2 Solving network problems (continued) Network status link light never flashes. NOTE: The network status light is supposed to flash when there is network activity. Cause Solution Network controller is not set up properly. Check for the device status within Windows, such as Device Manager for driver load and the Network Connections applet within Windows for link status.

  • Page 68: Solving Memory Problems

    Management Engine (ME) settings). To avoid damage to the DIMMs or the system board, you must unplug the computer power cord before attempting to reseat, install, or remove a memory module. For those systems that support ECC memory, HP does not support mixing ECC and non-ECC memory. Otherwise, the computer will not boot the operating system.
  • Page 69 LEDs continue flashing.) Cause Solution Memory is installed incorrectly or is bad. Reseat DIMMs. Power on the system. Replace DIMMs one at a time to isolate the faulty module. Replace third-party memory with HP memory. Replace the system board. Solving memory problems...

  • Page 70: Solving Usb Flash Drive Problems

    Solving USB flash drive problems If you encounter USB flash drive problems, common causes and solutions are listed in the following table. USB flash drive is not seen as a drive letter in Windows. Cause Solution The drive letter after the last physical drive is not available. Change the default drive letter for the flash drive in Windows.

  • Page 71: Solving Connected Component Problems

    Solving connected component problems If you encounter problems with devices connected to the front panel, refer to the common causes and solutions listed in the following table. A USB device, headphone, or microphone is not recognized by the computer. Cause Solution Device is not properly connected.

  • Page 72: Solving Software Problems

    If you have installed an operating system other than the factory-installed operating system, check to be sure it is supported on the system. If you encounter software problems, see the applicable solutions listed in the following table. Computer will not continue and the HP logo does not display. Cause Solution ROM issue - POST error has occurred.

  • Page 73: Post Error Messages And Diagnostic Front Panel Leds And Audible Codes

    POST error messages and diagnostic front panel LEDs and audible codes This appendix lists the error codes, error messages, and the various indicator light and audible sequences that you may encounter during Power-On Self-Test (POST) or computer restart, the probable source of the problem, and steps you can take to resolve the error condition.
  • Page 74 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 302-Hard Disk 2: SMART Hard Drive Detects Hard drive is about to fail. (Some hard drives...
  • Page 75 System test under using F2 Diagnostics when booting the computer. Apply hard drive firmware patch if applicable. (Available at http://www.hp.com/support.) Back up contents and replace hard drive. 3F0–Boot Device Not Found Boot device not found. Insert boot device or load operating system.

  • Page 76: Interpreting System Validation Diagnostic Front Panel Leds And Audible Codes

    Control panel message Description Recommended action 90B-Fan Failure The system has detected that a cooling fan is Reseat fan. not operating correctly. Reseat fan cable. Replace fan. 90D-System Temperature Thermal shutdown occurred. The system BIOS Make sure system has proper airflow. has detected your machine was previously shut down to avoid overheating.
  • Page 77 Number of long beeps/blinks Error category Thermal System board Patterns of blink/beep codes are determined by using the following parameters: ● 1 second pause occurs after the last major blink. ● 2 second pause occurs after the last minor blink. ●...

  • Page 78: Password Security And Resetting Cmos

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner.

  • Page 79: Resetting Cmos And/Or The Password Jumper

    If you lose or forget the password when in stringent security mode, the system can only be reset by System Management Command. This is a way for HP Service and Support to provide a secure method to access the BIOS and command a password reset for a specifically identified unit under the direction of the owner.

  • Page 80: Changing A Setup Or Power-On Password

    Shut down the operating system properly, then turn off the computer and any external devices, and disconnect the power cord from the power outlet. With the power cord disconnected, press the power button again to drain the system of any residual power.

  • Page 81: Deleting A Setup Or Power-On Password

    When the key icon appears, type your current password, a slash (/) or alternate delimiter character, your new password, another slash (/) or alternate delimiter character, and your new password again as shown: current password/new password/new password NOTE: Type the new password carefully since the characters do not appear on the screen. Press Enter.

  • Page 82: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 83: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 84: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: ● HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 85: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 86 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 9 Using HP PC Hardware Diagnostics...

  • Page 87: 10 Backing Up, Restoring, And Recovering

    Creating HP Recovery media (select products only) After you have successfully set up the computer, use HP Recovery Manager to create a backup of the HP Recovery partition on the computer. This backup is called HP Recovery media. In cases where the hard drive is corrupted or has been replaced, the HP Recovery media can be used to reinstall the original operating system.

  • Page 88: Using Hp Recovery Manager To Create Recovery Media

    On select products, you can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For more information, see Using the HP Cloud Recovery Download Tool to create recovery media on page...

  • Page 89: Using The Hp Cloud Recovery Download Tool To Create Recovery Media

    Recovering using HP Recovery Manager You can use HP Recovery Manager software to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only).

  • Page 90: Recovering Using The Hp Recovery Partition (Select Products Only)

    Recovering using HP Recovery media If your computer does not have an HP Recovery partition or if the hard drive is not working properly, you can use HP Recovery media to recover the original operating system and software programs that were installed at the factory.

  • Page 91: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 92: Appendix A Battery Replacement

    The lithium battery is only used when the computer is NOT connected to AC power. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, go to http://www.hp.com/recycle.
  • Page 93 To insert the new battery, slide one edge of the replacement battery under the holder’s lip with the positive side up. Push the other edge down until the clamp snaps over the other edge of the battery (2). Replace the access panel. Plug in the computer and turn on power to the computer.

  • Page 94: Appendix B Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 95 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 96: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 97 Fingerprint reader 512 KByte flash Stores Fingerprint reader memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 98: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 99: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 100: Appendix C Power Cord Set Requirements

    Power cord set requirements The power supplies on some computers have external power switches. The voltage select switch feature on the computer permits it to operate from any line voltage between 100-120 or 220-240 volts AC. Power supplies on those computers that do not have external power switches are equipped with internal switches that sense the incoming voltage and automatically switch to the proper voltage.

  • Page 101: Country-Specific Requirements

    Country-specific requirements Additional requirements specific to a country are shown in parentheses and explained below. Country Accrediting Agency Country Accrediting Agency Australia (1) EANSW Italy (1) Austria (1) Japan (3) METI Belgium (1) CEBC Norway (1) NEMKO Canada (2) Sweden (1) SEMKO Denmark (1) DEMKO...

  • Page 102: Appendix D Specifications

    Specifications Item Value Value Value Dimensions Without stand Basic stand Adjustable Height Stand Width 22.0 in (560.0 mm) 22.0 in (560.0 mm) 22.0 in (560.0 mm) Depth 1.98 in (50.3 mm) 6.0 in (153.4 mm) 7.7 in (194.8 mm) Height 15.3 in (389 mm) 17.2 in (437.2 mm) 20.8 in (528.9 mm)

  • Page 103: Index

    79 removal and replacement 28 battery helpful hints 45 disposal 12 deleting a Power-On password 73 HP PC Hardware Diagnostics UEFI battery replacement 84 deleting a Setup password 73 downloading 76 beep codes 68 disassembly preparation 14 starting 76...
  • Page 104 3 recovery partition, removing 83 keyboard power cord set requirements Remote HP PC Hardware Diagnostics cleaning 10 country specific 93 UEFI settings keyboard problems 55 power problems 49 customizing 77 power supply 94 using 77 removal and replacement 14...
  • Page 105 solid-state drive removal and replacement 24 speakers removal and replacement 26 specifications computer 94 stand assembly removal and replacement 15 static electricity 7 supported discs, recovery 80 system board removal and replacement 31 SATA connectors 13 system memory, removing personal data from volatile 86 system recovery 81 system restore point, creating 79...

Table of Contents