Page 1 Panasonic Telephone Systems www.voicesonic.com Phone 877-289-2829 Section Panasonic” Feature Operation Digital Business System Issued .8/l/95...
Page 2 The information contained in this document is subject to change without notice and should not be construed as a commitment by the Panasonic Communications & Systems Company (PCSC). PCSC reserves the right, without notice; to make changes to equipment design as advances in engineering and manufacturing methods warrant.
Page 3: Table Of Contents
Contents About This Manual Chapter 1. List of Features Chapter 2. System Features Account Codes ........................Non-Verified Account Codes ................... Verified Account Codes....................Answer Supervision for Voice Mail ..................Auto Day Mode ........................Auto Day Mode ........................Auto Set Relocation ........................ Background Music ........................
Page 4 Contents Section 700 - Operation Night Service ........................2-37 Off-Premises Extension ......................2-39 Paging ........................... 2-39 Power Failure Transfer ......................2-41 Remote Maintenance ......................2-42 Remote Programming Mode ................... 2-42 Remote Programming Using PCAS or DBS Manager ........... 2-44 Station Class of Service ......................
Page 5 Section 700 - Operation Contents Chapter Key Telephone Features Key Phone ..........................Absence Message ........................Auto Redial ..........................Barge-In for Direct Lines ......................Busy Override ......................... Call Coverage Groups......................Call D,uration Display ......................Call Forwarding ........................Call Hold ..........................
Page 6 Section 700 - Operation Contents 4-7 1 One-Touch Keys ........................4-73 4-77 One-Touch VM Access ......................4-80 Pooled Trunk Access ......................4-80 Prime Line Preference ......................4-82 4-83 Private Line........................... Reminder C,all ........................4-84 Ringing Line Preference ....................... 4-86 Saved Number Redial ......................
Page 7 Section 700 - Operation Contents 5-32 Pooled Trunk Access ......................5-32 Reminder CalI ........................5-33 Saved Number Redial ......................5-34 Speed Dialing ........................5-35 5-35 Personal Speed Dialing ....................5-37 Station Lockout........................System 5-38 Speed Dial ......................Chapter 6. SLT Features Absence Message ........................
Page 8 Contents Section 700 - Operation . . . DBS-70-700 DBS Manual - Issued 8/l/95...
Page 9: About This Manual
Section 700 - Operation Introduction About This Manual Software Versions Covered by This Manual This manual covers all versions of CPC-A, all versions of CPC-AII software through Version 7.0 and CPC-B software through Version 7.0. Differences in feature availability or operation are noted within each feature description.
Page 10 DSLT Features are available to Digital Single- Digital Single-Line Line Telephones. DSLTs provide digital audio Telephone quality and limited feature key access in a (DSLT) Features single-line set. are available Single Line Telephone SLT Features to industry-standard Features 2500 sets. Since SLTs are not equipped with feature keys, most features are accessed by using the dialpad and/or the switchhook.
Page 11: Chapter 1. List Of Features
Chapter 1. List of Features The following tables list the features available with the DBS. The following tables are included in this chapter: Topic Page System Features l - l DBS Manual - Issued 8/l/95 DBS-70-700...
Page 12 Chapter 1. Features List Section 700 - Operation DBS Manual - Issued 8/l/95...
Page 13 Section 700 - Operation Chapter 1. Features List Table 1 -I. System Features Feature Answer Supervision for Voice Mail Auto Day Mode Auto Set Relocation Background Music Battery Backup Call Forward ID Code for Voice Mail Caller ID Caller ID Auto DISA...
Page 14 Section 700 - Operation Chapter 1. Features List DBS-70-700 DBS Manual - Issued 8/l/95...
Page 15 Section 700 - Operation Chapter 1. Features List Table l-2. Attendant Features Speed Dialing Attendant Busy Override Attendant Call Park Attendant Control Absence Messages, Call Forwarding, and DND Attendant-Controlled Text Assignment Attendant Feature Package ‘x Attendant Groups Dial Tone Disable...
Page 16 Chapter 1. Features List Section 700 - Operation Table l-3. Extension Features Feature CPC-A I CPC-A II Absence Message Auto Redial Barge-In for Direct Lines Busy Overrid’e Call Coverage Groups Call Duration Display Call Forwarding Call Hold: Exclusive and System...
Page 17 DBS Manual - Issued 8/l/95 DBS-70-700...
Page 18: Chapter 2. System Features
This chapter contains detailed descriptions of DBS System Features. System Features are either available on a system-wide basis or aid in the overall administration of the DBS. This chapter covers the following topics: Account Codes Background Music 2-11 Battery Backup 2-12 Call Forward ID Code for Voice Mail 2-13...
Page 19 Chapter 2. System Features Section 700 - Operation Topic Page Paging 2-39 2-41 Power Failure Transfe; Remote Maintenance 2-42 Station Class of Service 2-45 Station Hunting 2-46 Station Message Detail Recording (SMDR) 2-51 2-54 Telephony Services 2-56 Toll Restriction 2-58...
Page 20: Account Codes
Section 700 - Operation Chapter 2. System Features Account Codes can assign account codes to clients to facilitate billing and to track call dates and times, numbers called, and outside line numbers used. This information is printed for each account on the SMDR record.
Page 21: Verified Account Codes
Section 700 - Operation Chapter 2. System Features “Entered Account ##‘* appears on the display. 5. Press a vacant CO key or dial a trunk access code. 6. Dial the telephone number. To enter an Account Code during an outside call: 1.
Page 22: Hardware Requirements
Section 700 - Operation Chapter 2. System Features disabled Extensions with Verified Account Codes feature can place outside calls based on the TRS type assigned to the extension. If a user wishes to place a call that would normally be restricted at the extension, the user can enter a valid Verified Account Code to upgrade the TRS type assigned to the extension.
Page 23: Answer Supervision For Voice Mail
Chapter 2. System Features Section 700 - Operation The maximum number of verified account codes is 100. Each verified account code must consist of 4 digits. “0000” cannot be used for a verified account code. Verified account codes do not override station lockout.
Page 24: Auto Day Mode
Section 700 - Operation Chapter 2. System Features 4. Enter the Answer Signal Code (1 to 5 digits). 5. Press the HOLD key. To view an answer signal code: 1. Press the ON/OFF key. 2. Press the CONF key. 3. Dial “#94.”...
Page 25: Auto Day Mode
Chapter 2. System Features Section 700 - Operation Related Programming Considerations If both auto modes are set, the starting times must differ by at least one hour. NIGHT When one auto mode is turned on, the mode cannot be reset by the key until 3 minutes after the auto mode is activated.
Page 26: Background Music
Chapter 2. System Features Section 700 - Operation Background Music (All Versions) Description If your system is set up to provide Background Music, music can be played from the speakers of idle telephones. If a call is made to an extension receiving Background Music, the music stops and the phone rings.
Page 27: Battery Backup
Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the Music-On-Hold feature. Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license. Battery Backup...
Page 28: Call Forward Id Code For Voice Mail
Call Forward ID Code for Voice Mail (CPC-A Version 3.1. CPC-AII, and all CPC-B Versions) . Call Forward ID Code for Voice Mail allows users to call forward to a third- party voice mail system. The ID Code sends the digits that are required by the voice mail to identify the DBS extension and allow it to retrieve messages.
Page 29: Caller Id
Considerations In CPC-A 3.1 and CPC-B Versions prior to 5.0, callers could hear the tones as the ID code was transmitted to the voice mail system. Beginning with CPC-A Version 3.3, CPC-AI1 and CPC-B Version 5.0, external callers do not hear the tones. The Extension Copy program (FF9 2# 1 - 144# 1 - 144##) should not be used to copy extension settings that include a Call Forward ID Code.
Page 30: Caller Id Nut0 Disa
Considerations Caller ID service must be ordered from the local telephone operating company or the interexchange carrier. Caller ID’ Auto DISA (CPC-A II Version 6.1 or higher and CPC-B Version 6.1 or higher) A DBS equipped for Caller ID (CID) can provide automatic DISA dial tone based on Caller ID information.
Page 31: Centrex/Pbx Compatibility
Centrex/PBX Compatibility (CPC-A Version 3.2 or higher. CPC-AII, and CPC-B Version 2.1 or higher) Description PBX lines. The DBS supports up to 8 access codes for dialing centrex or a PBX. These access codes allow the DBS SMDR output to exclude the number dialed to reach a centrex or PBX line.
Page 32: Did Night Ringing Assignment
Chapter 2. System teatures Section 700 - Operation Related Programming Multiple DID (CPC-B Version 3.1 or higher) (Extension): Inbound DID Dial Number (CPC-B Version 2.0 to 2.16) FF4 (Ring): DID, Delayed, Night , Delayed Night, Night 2, and Delayed Night 2 Ring Assignments Hardware Requirements Either the T-l Card or DID trunk card is required.
Page 33: Did Delayed Ringing
DID Delayed Ringing (CPC-B Version 5.0 or higher) For a description of this feature, see “DIDDNIS Flexible Ring Assi,onments” on page 2-18. (CPC-B Version 5.0 or higher) Description ringing for specific DIIYDNIS numbers. Related Programming Considerations Timing for DID/DMS delayed ringing is controlled by the Central Office Delayed Ring Timer.
Page 34: Did/Dnis Text Name Assignment
same DNIS number and both ports do not answer a delayed ringing call, the call follows the call forwarding settings of port 125. OS Text Name Assignment (CPC-B Version 5.0 or higher) Description specific DID/DNIS numbers. The text name can include up to six characters. Text name assignments are especially useikl when multiple DID or DNIS lines terminate to the same extension or group.
Page 35 (CPC-B Version 6.0 and higher) Description mailbox that is not connected to a physical extension. To implement this feature, the DIDDKIS trunks must be assigned to ring at the voice mail system. Once voice mail answers, the DBS sends a DID/DNIS Answer Code required by the voice mail system plus the final DID/DNIS digits to the voice mail system.
Page 36 Chapter 2. System Features Section 700 - Operation To delete a DID/DNIS Answer Code: 1. Pick up the receiver or press the ON/OFF key. Press PROG. 3. Dial #95. 4. Press HOLD. 5. Press the ON/OFF key. The ON/OFF LED goes off.
Page 37: Direct Inward System Access'(Disa)
Direct Inward System Access (DISA) (All Versions) Description Direct Inward System Access (DISA) gives off-site users dial-in access to the DBS. Users access DISA by dialing a ‘I-digit number assigned to a DISA trunk. For security reasons, one incoming DISA code and two outgoing DISA codes can be assigned.
Page 38 Section 700 - Operation Chapter 2. System Features FF2 (Trunk): DISA Auto Answer FF2 (Trunk): DISA Start Tie FF2 (Trunk): DISA End Time To program an incoming code from an attendant phone: In addition to the DISA ID Setting in FFl, the following procedure can be used to program an incoming code.
Page 39: Direct Trunk Access
Section 700 - Operation Chapter 2. System Features Direct Trunk Access (All Versions) Description Extensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation 1. Press the ON/OFF key: The phone issues intercom dial tone.
Page 40: Door Box (Using Extension Adaptor)
The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic; they can be purchased separately from an electronics dealer.
Page 41 Section 700 - Operation Chapter 2. System Features 2. While still connected to the call, dial: 3. The door will unlock. Listen for the person to enter the building before hanging up. Related programming FF4 (Ringing and Hunt Groups): Ringing Assignments (all)
Page 42: Door Box (Using Trunk Adaptor)
The door opener enables a user to unlock the door using a telephone. Door openers are not sold by Panasonic: they can be purchased separately from an electronics dealer.
Page 43: Sensor
When the sensor is tripped, a tone sounds at a designated extension. Sensors are not sold by Panasonic; they can be purchased separately from an electronics dealer. Hard ware Requirements The sensor is attached to the Door Box Adaptor (VB-43701).
Page 44: Dp To Dtmf Signal Conversion
Chapter 2. System Features Section 700 - Operation (All Versions) Description The DBS allows both dial pulse and DTMF extension types. Related Programming FF2 (Trunk): DTMF/Pulse Dialing for Trunks Considerations DP to DTMF Signal Conversion allows DTMF extensions to use either dial pulse or DTMF trunks.
Page 45: Hunting Priority For Vaus
Section 700 - Operation Chapter 2. System Features disconnecting the dialing without call. Changing from dial pulse to DTMF is possible even if the “*” or “#” key is programmed for speed dialing. Hunting Priority for VAUs Description This feature allows hunting priority to be assigned to calls that overflow from the hunt group to the VAU.
Page 46 Section 700 - Operation Chapter 2. System Features D i r e c t ----+ D i r e c t ----+ Trunk Call Trunk Call to the Hunt Group to the Hunt Group Pilot Number Pilot Number Calls that transfer...
Page 47: Independent Timers
Section 700 - Operation Chapter 2. System Features Independent Timers Beginning with CPC-B Version 3.1, the DBS provides separate timers for Call Forwarding-No Answer, CO Delayed Ring, Extension Delayed Ring, and Hunt Group--No Answer. The Call Forwarding-No Answer timer determines how long a call will ring an extension before forwarding.
Page 48: Least Cost Routing (Lcr)
Chapter 2. System Features Section 700 - Operation Least Cost Routing (LCR) (All Versions) Description Least cost routing (LCR) automatically selects the least expensive route available for toll calls. LCR is accessed by dialing “9” before placing a call. Related Programming...
Page 49: Music-On-Hold
Composers, Authors, and Publishers (ASCAP) or similar organizations to transmit radio or recorded music through the Music-On-Hold feature. Panasonic Communications & Systems Company, its distributors, and affiliates assume no liability should users of Panasonic equipment fail to obtain such a license.
Page 50 Chapter 2. System Section 700 - Operation Features Service Night Description The Attendant can switch the system between Day Night Modes for answering outside calls. It is also possible to program the system to automatically switch between night and day modes. (CPC-AI1 or CPC-B Version 4.0 or higher is required for automatic day mode settings.)
Page 51 Section 700 - Operation Chapter System Features The ON/OFF LED lights. 2. Dial “#52.” 3. Press the ON/OFF key. The ON/OFF LED goes off. “DAY MODE” appears on the display. Related Programming FF4 (Ringing and Hunt Groups): CO Day Ring Assignment...
Page 52: Night Service
Chapter 2. System Features Section 700 - Operation Night Service (CPC-AII Version 7.0 and higher and CPC-B Version 7.0 and higher) Description The Attendant can switch the system between Day and two Night Modes for answering outside calls. It is also possible program the system to automatically switch between night and day modes.
Page 53 Section 700 - Operation Chapter 2. System Features ON/OFF LED lights. Dial “#521.” (Note: #520 can be used to toggle between modes.) ON/OFF Press the key. ON/OFF LED goes off. “DAY MODE” appears on the display. Related Programming FF4 (Ringing and Hunt Groups): CO Day Ring Assignments...
Page 54: Dbs-70-700
Section 700 - Operation Chapter 2. System Features Off-Premises Extension (All Versions) Description through the Off-Premises Extension (OPX) Adaptor. Off-premise phones can be connected through a direct line to the DBS or through the central office, depending on how far they are from the main cabinet.
Page 55 Chapter 2. System Features Section 700 - OpefaikTr. from an extension, give instructions to an entire group, or Communicate wi& several people at once. If an external paging system is connected to your system, pages can also be sent through its speakers.
Page 56: Power Failure Transfer
Section 700 - Operation Chapter 2. System Features Paging cannot be heard at busy extensions or at extensions for which the Do Not Disturb, Call Forwarding, or Absence Message feature is activated. You can answer Paging from an idle extension by dialing the Meet-Me Answer code (“77”) during a page or if in a call, placing the call on hold...
Page 57: Remote Maintenance
The DBS can be programmed from a remote terminal or from a remote PC. Remote programming can be accomplished using the Remote Programming Mode or by using Panasonic’s PCAS (Personal Computer Administration System) or DBS Manager software. Remote Programming Mode...
Page 58 Chapter 2. System Features Section 700 - Operation 4. From your terminal communications program, type the following command: 5. After the DBS responds, type P and then press Enter. Follow the directions on the screen to access the desired program. (See “Terminal Programming Commands.“)
Page 59: Remote Programming Using Pcas Or Dbs Manager
Section 700 - Operation Chapter 2. System Features Terminal Programming Commands Use the following commands to navigate terminal programming: Description Command Access System parameters Access Trunk parameters Access Extension parameters Access Ring assignments Access FF-key assignments Access Name assignments Access Toll Restriction data...
Page 60: Station Class Of Service
Chapter 2. System Features Section 700 - Operation Connecting your PC with a customer’s DBS Maintaining DBS parameters Backing up and restoring customer databases. Station Class of Service Description Station Class of Service provides a way to restrict access to certain extension features.
Page 61: Station Hunting
Chapter 2. System Features Section 700 - Operation SLT Transfer (8) (CPC AI1 and Call Forwarding--Outside (720, 721, 722. 724) CPC-B Version 7.0 or higher) Call Forwarding--External (723) ( CPC-A and CPC-AII/CPC-B Versions prior to 7.0) Note: Call forwarding -- External (723) only allows external call forwarding for internal calls.
Page 62: Terminal And Circular Hunting
Chapter 2. System Features Section 700 - Operation Terminal and Circular Hunting (CPC-A: CPC-B Versions Prior to 2.0) Description CPC-A CPC-B Versions prior to 2.0 provide terminal circular hunt groups. Terminal Hunt Groups With terminal hunt groups, a call must ring at the first extension in the group in order for hunting to be invoked.
Page 63 Section 700 - Operation Chapter 2, System Features FF4 (Ringing and Hunt Groups): Terminal/Circular Hunt Groups FF4 (Ringing and Hunt Groups): Ringing Assignments (all) Hardware Requirements A pilot number can be provided by installing a 2 watt 450 Ohm resistor on the analog port that will be dialed to initiate station hunting.
Page 64: Terminal, Distributed And Longest Idle Hunting
Chapter 2. System Features Section 700 - Operation Terminal, Distributed and Longest Idle Hunting Beginning with CPC-B Version 2.0, three types of hunt groups are available: Terminal, Distributed, and Longest Idle. In addition, CPC-Al1 and CPC-B Version 2.0 and higher also provide a software-defined pilot extension number.
Page 65 Section 700 - Operation Chapter 2. System Features FF4 (Ringing and Hunt Groups): Hunt .Group Transfer Timer FF4 (Ringing and Hunt Groups): Hunt Group Extension Number FF4 (Ringing and Hunt Groups): Transfer Extension Number FF4 (Ringing and Hunt Groups): CO Delayed Day Ring Assignments for...
Page 66: Station Message Detail Recording (Smdr)
Section 700 - Operation Chapter 2. System Features forwarding set, unless call forwarding is set to an outside number. In previous versions, hunting would skip an extension with call forwarding set. The following call types will hunt to a member that has call forwarding...
Page 67: Section 700 - Operation
Section 700 - Operation Chapter 2. System Features Figure 2-2. SMDR Formut CPC-AII and CPC-B Version 3.1 or higher 01234567890123456789012345678901234567~901234567~9012345679901234567 NNN DDDDDDDDDDDDDDDDDDDDDDDDDDDD AAAAAAAAAA VVWV NN 10-69, 100-699=exteneions CO number=DISA Note (See Note 2.1 COS code Notes : 1. Transferred calls include direct and group call pickups and conference calls.
Page 68 Chapter 2. System Features Section 700 - Operation Figure 2-3. SMDR Format for CPC-A and CPC-B Versions Prior to 3.1 0~234567890123456789012345678901234567890123456789012345678901234567890 DDDDD-DDD-DDD-DDDD (See the Note following item 8.) 10-73, lOO-699=extenaions or # Note: The symbol appears as a greater-than sign (>) on the SMDR printout;...
Page 69: Tl Interface
Section 700 - Operation Chapter 2. System Features (CPC-B Version 4.0 or higher) Description The Tl Interface is a digital trunk card that provides twenty-four 64 kbps channels, for a total transmission rate of 1.544 Mbps. Tl lines can be leased from local exchange carriers and long-distance carriers.
Page 70 Section 700 - Operation Chapter 2. System Features In addition, one Tl Cable (VB-43564) is required to install a Tl in a double cabinet if the Tl card is located in the slave cabinet. To install two Tls in a double cabinet, you must have 2 Tl Trunk Cards and 2 T1 MDF Cards.
Page 71: Telephony Services
The DBS talks with the Telephony Server using a serial link from a specially designed Panasonic API Card. There is no physical link between the telephones and the networked computers. However, a logical link is established on the Tserver to relate a telephone to a networked computer.
Page 72 Telephone Extensions Related Programming Hard ware Requirements VB-43941 Telephony Services Kit. This kit includes a Panasonic API Card, the API Serial Connector (two ports) and one 3 l/2” floppy disk containing the Telephony Services DBS Driver “Panadivr.” A Novell 3.12 (or later), 486 (or greater) server with at least 8 megabytes of RAM and equipped with an available serial port of at least 9600 baud capacity (16550 UART required).
Page 73: Toll Restriction
Section 700 - ODeration Toll Restriction (All Versions) Access levels, including the prohibition of long distance calls or after-hours calls, can be assigned to specific extensions or CO lines using the Toll Restriction feature. This minimizes non-business related calls and reduces phone bills by only allowing long distance calls over designated lines.
Page 74 Section 700 - Operation Chapter 2. System Features Full restriction of operator calls (old dialing plan). Selectable restriction of operator calls (new NANP). Selectable restriction of international calls (defaulted to full restriction - Selectable restriction of Nil codes (211-911) (see Notes for 91 I).
Page 75 Section 700 - Operation Chapter 2. System Features The following calling restrictions are also available: Station Lockout Key Code Restriction A key code must be entered before calling out when the Station Lockout activated. feature is Account Code Restriction must be An Account Code entered before calling out.
Page 76: Trunk Groups
Chapter 2. System Features Section 700 - Operation Trunk Groups (All Versions) Description Trunks can be placed in trunk groups. When a trunk group is accessed, the DBS automatically selects an open trunk from the group. Operation To access a trunk group, do one of the following: Dial a trunk group access code before dialing the telephone number.
Page 77: Trunk Name Assignment
Section 700 - Operation System Features Chapter 2. Trunk Name Assignment Description You can display a name, number, or message of up to six characters on the LCD in place of your CO trunk line number. The name will appear when a CO call is ringing or connected.
Page 78: Trunk Queuing
Chapter 2. System Features Section 700 - Operation Trunk Queuing (All Versions) Description line becomes free. Simply pick up the handset and dial the telephone number when the Trunk Callback alert tone rings. Operation To set Trunk Queuing: 1. Press the ON/OFF key.
Page 79: Universal Night Answer
Section 700 - Operation Chapter 2. System Features Considerations Response to the Trunk Callback alert tone must be within sixteen seconds or Trunk Queuing will be canceled. If a call arrives from an outside line while the Trunk Queuing feature is activated, Trunk Queuing will be suspended for the duration of the incoming call.
Page 80: Voice Mail Ringing
Chapter 2. System Features Section 700 - Operation Related Programming FF3 (Extension): Extension Class of Service Assignment FF4 (Ringing and Hunt Groups): CO Day Ring Assignment FF4 (Ringing and Hunt Groups): CO Night Ring Assignment Hard ware Requirements An external ringing device is not provided with the DBS. It can be purchased separately from an electronics dealer.
Page 81: Vau
Section 700 - Operation Chapter 2. System Features Description The Voice Announce Unit (VAU) is a digital answering device that can be connected to the DBS. It provides for the recording and playback of up to two voice messages, along with the ability to transfer incoming calls.
Page 82: Vau Port Assignment
Chapter 2. System Features Section 700 - Operation 2. After the VAU answers, do one of the following: Then. . . You want to record the Dial * 98 1 first message Wait for a beep. After the beep. record the message.
Page 83 Chapter 2. System Features Section 700 - Operation *The Call Waiting/OHVA option had to be set to “off.” (FF3 l- 144# 8#). *Auto Pickup had to be set tc “on” (FF3 l-144# 12#). The VAU assignment now eliminates the need to make these program changes.
Page 84: Walking Trs Class Of Service
Chapter 2. System Features Section 700 - Operation Walking TRS Class of Service Description Walking TRS Class of Service allows an extension user to “carry” his or her toll restrictions to another phone. Before the Walking TRS Class of Service feature can be used, a Walking Class of Service code must be entered at your extension before using dialing privileges at another extension.
Page 85 Chapter 2. System Features Section 700 - Operation The Walking Class of Service remains in effect until you replace the handset. To clear a Walking Class of Service code: 1. Pick up the handset. The phone issues intercom dial tone.
Page 86 Chapter 3. Attendant Features This chapter describes features that are available to an attendant phone. In addition to functioning as a central answering point, an attendant phone also has special capabilities for monitoring and programming other phones. This chapter covers the following topics: Page Attendant Busy Override 3-10...
Page 88: Chapter 3. Attendant Features
Chapter 3. Attendant Features Section 700 - Operation Alternate Attendant (CPC-A and CPC-B Versions Prior to 2.0) Description The alternate attendant receives intercom calls directed to the primary attendant if the primary attendant is busy or out of service. In addition to receiving overflow intercom calls, the alternate attendant has full access to attendant features.
Page 89: Attendant Busy Override
Section 700 - Operation Chapter 3. Attendant Features Enter the Speed Dial code (00-89 or 000-199). “Enter SSD XX” appears on the display (where “XX’ is the System Speed Dial code). 5. To select pooled trunk access, press CONF followed by the last digit of the pooled trunk number (9, 1-6).
Page 90: Attendant Call Park
Chapter 3. Attendant Features Section 700 - Operation Operation To override a busy extension: Press “4.” “CONF XXX YYY” (where “XXX” and “YYY” are the extension numbers) appears on the display. Related Programming FFI (System): Attendant Override Considerations Replace the handset to exit the three-party conference call.
Page 91 Section 700 - Operation Chapter 3. Attendant Features The outside call is placed on hold. “CO HOLD #XX” (where “XX” is the frunk number) appears on the display. 2. Dial “75.” “PARK HOLD” appears on the display. 3. Enter desired Park Number (00-09).
Page 92: Attendant Control Of Absence Messages
Chapter 3. Attendant Section 700 - Operation Features Attendant Control of Absence Messages, Call Forwarding, and DND (All Versions) Description An attendant phone can cancel the Absence Message, Call Forwarding, and Do-Not-Disturb (DND) features activated on any extension. Operation To cancel an Absence Message, Call Forwarding, or DND: 1.
Page 93: Attendant-Controlled Text Assignment
Section 700 - Operation Chapter 3. Attendant Features Attendant-Controlled Text Assignment (All Versions) Description The attendant can assign text to extensions, system speed dial numbers, and Call Waiting/OHVA text replies without using a DSS/72 or entering the programming mode. Text is assigned through the dial pad on the attendant phone.
Page 94 Section 700 - Operation Chapter 3. Attendant Features 6. Press AUTO to backspace erase the existing name. 7. Use the dialpad sequences shown iri Table 3-l on page 3-10 to enter letters and/or numbers. Press FLASH after each letter or number.
Page 95: Attendant Feature Package
Section 700 - Operation Chapter 3. Attendant Features Table 3-1. Key sequences for text assignment. Attendant Feature Package (CPC-B Version 2.0 - 4.0) Description The Attendant Feature Package (AFP) software affects the attendant’s DSS console. Note: The Attendant Feature Package was discontinued in CPC-B Version 5.0.
Page 96: Attendant Groups
Chapter 3. Attendant Features Section 700 WAIT key OHVA key EXT key SSD key STATE key RESET key ALM key MSG key CNCT (connect) key CNCL (Cancel) key Configuration of line/loop keys on large display as multiline Ability to assign line/loop keys to FF keys 26 search keys for extensions 2 arrow keys.
Page 97: Dial Tone Disable
Section 700 - Operation Considerations If all ML keys on all attendants are busy, internal calls are transferred to a preset destination, which must be a real extension number. The forwarding destination cannot be the pilot number of a hunt group.
Page 98 Chapter 3. Attendant Features Section 700 - Operation Operation To disable the intercom dial tone: 1. Press the ON/OFF key. The phone issues intercom dial tone. The ON/OFF LED lights. 2. Press ‘Y/50.” 3. Press the ON/OFF key. The ON/OFF LED goes off.
Page 99 Section 700 - Operation Chapter 3. Attendant Features Figure 3-1. VB-43225 with a DW72 John PERSONAL DI,? SYSTEM DIAL EXTENSION FUNCTION HELP the DSS/72 can be used as an Attendant Console. The attendant console provides station monitoring and call transfer by name for large systems, even if a large display phone is not used.
Page 100 Chapter 3. Attendant Features Section 700 - Operation Figure 3-2. VB-43225 with a DSS/72 configured as an Attendant Console Related Programming Note: Beginning with CPC-B Version 5.0, the Attendant Feature Package (AFP) is no longer provided. FF3 (Extensions): Terminal Type Hardware Requirements The “Attendant Feature Package”...
Page 101 Section 700 - ODeration Table 3-2. DSS/72 maximums Attendant Position Release CPC-A CPC-B without the AFP Attendant 2 Attendant 3 The DSW2 cannot be assigned. 2.0 or higher) Attendant 4 The DSS/72 cannot be assigned. 2.0 or higher) Attendant 1 CPC-B 2.0 to...
Page 102: Headset Operation
Section 700 - ODeration The DSS key LED informs the attendant of the status of assigned extensions. The LED lights red when the extension is busy and green when Absence Message, Calf Foruarding, or DND is activated. Pressing a DSS key while connected to an outside line places the line on hold.
Page 103: Key Bank Hold
Section 700 - Operation Chapter 3. Attendant Features Key Bank Hold (All Versions) Description Key bank hold allows a user on a trunk call to initiate another trunk call by simply pressing an FF key for another trunk. When the user presses the FF key, the first trunk call is automatically placed on system hold.
Page 104 Chapter 3. Attendant Features Section 700 - Operation answer before pressing the DSS/BLF key. The One-Touch VM Access works with virtually every voice mail systems. Note: The VM key is assigned differently, depending on whether it is used for personal message retrieval or attendant transfer. See the following “Operation”...
Page 105 FF5 (Keys): FF Key Assignment for Extensions FF5 (Keys): FF Key Assignments for DSS Consoles Considerations The VM key can be used with the Panasonic Voice Mail or with third-party voice mail systems. Once an extension is connected to voice mail, pressing a DSS/BLF key will transmit the extension number stored on the DSS/BLF key to the voice mail system, regardless of what state the DSS/BLF key is in.
Page 106: Station Lockout Code Assignment
Chapter 3. Attendant 700 - Operation Features Section the personal VM key is not assigned to the lowest-numbered key, it will not flash to indicate VM messages. Station Lockout Code Assignment (All Versions) Description The Station Lockout feature allows users to dial a Station Lockout code to used restrict their phone from being for outside calls.
Page 107: System Time And Date Control
Section 700 - Operation Chapter 3. Attendant Features System Time and Date Control (All Versions) Description and time displayed on all system extensions are set from an attendant phone. Operation To set the date and time: key. ON/OFF 1. Press the The phone issues intercom dial tone.
Page 108 Chapter 3. Attendant Features Section 700 - Operation For example, for 11:OO a.m., enter “1100.” 10. Press #. ON/OFF 11. Press the key. The new date and time appear on the display. To reset the minutes display to “00:” If the clock is five minutes slow or fast, you can re-synchronize the minutes setting to “00,”...
Page 109: Traffic Measurement
Section 700 - Operation Chapter 3. Attendant Features Traffic Measurement (All Versions) Description An attendant phone can track the number of outgoing and incoming calls for each outside line number, as well as the number of times each System Speed Dial number is used.
Page 110: Walking Cos Confirmation
Section 700 - Operation Chapter 3. Attendant Features Considerations accessed The Traffic Measurement feature can be from any display phone. Usage data cannot be cleared item by item. All data is retained until it is deleted, until 65.536 entries are made (at which point the figures are reset to zero) or a RAMCLEAR is performed.
Page 111 Chapter Key Telephone Features Section 700 - Operation Chapter 4. Key Telephone Features This chapter describes DBS key telephone features. DBS key telephones are proprietary digital phones that provide feature access through a combination of feature keys and access codes.
Page 112 4-58 Line Appearances 4-59 4-60 Meet-Me Answer 4-66 4-67 Non-Appearing Outside Lines 4-69 4-70 4-7 1 4-73 One-Touch Keys One-Touch VM Access 4-77 4-80 4-80 4-82 Private Line 4-83 Reminder Cal 1 4-84 Ringing Line Preference 4-86 4-87 Trunk-to-Trunk Transfer 4-96 Voice Mail Transfer Key 4-97...
Page 113: Key Phone
Chapter 4. Key Telephone Features Section 700 - Operation Key Phone As an example of a phone, Figure illustrates the DBS phone VB-43225. model The VB-43225 provides a large display that includes one- touch access to speed dial numbers, telephone features, and help screens.
Page 114 Section 700 - Operation Chapter 4. Key Telephone Features Operation set an Absence Message 1. Press the ON/OFF key. The phone issues intercom dial tone. The ON/OFF LED lights. 2. Dial “7 1.” “Enter Msg Code” appears on the display.
Page 115 Chapter 4. Key Telephone Features Section 700 - Operation FF3 (Extension): Extension Class of Service Assignment (CPC-AII and CPC-B Version 3.1 or higher) FF6 (Names and Messages): Absence Messages Considerations busy Calling parties without a display get a signal, rather than the Absence Message.
Page 116: Auto Redial
Section 700 - Operation Chapter 4. Key Telephone Features Auto Redial CPC-B Version 7.0 or higher) Description If the Redial key is pressed when the extension is idle or receiving dial tone, the last intercom or outside number is automatically redialed.
Page 117: Busy Override
Chapter 4. Key Telephone Features Section 700 - Operation . When the DL is holding a call. When the phone that will be barged into is holding a trunk that does not appear on an FF key. For example, if extension 200 wants to barge into a DL that appears on extension 201, extension 200 cannot barge into the DL if 201 is holding a trunk that does not appear on an FF key.
Page 118: Call Coverage Groups
Section 700 - Operation Chapter 4. Key Telephone Features Considerations You cannot break in on three-party conference calls. In CPC-A and CPC-B Versions 2.0 or lower, an Attendant Phone can break into any call, independent of system programming. Beginning with CPC-B Version 2.0, attendants can be prevented from using busy override.
Page 119: Call Duration Display
Chapter 4. Key Telephone Features Section 700 - Operation Programming Related FF3 (Extension): Offhook Signal FF4 (Ringing and Hunt Groups): Call Coverage Group Member Table Considerations Up to sixteen CaLl Coverage Groups can be programmed into your system. A Call Coverage Group can have up to two covering phones and up to six extensions.
Page 120: Call Forwarding
Section 700 - Operation Chapter 4. Key Telephone Features Call Forwarding (All Versions) Call Forwarding allows users to send their calls to another extension, to an outside line, or to voice mail. All versions of the DBS provide call forwarding; however, some call forwarding enhancements are not available with earlier versions.
Page 121 Section 700 - Operation Chapter 4. Key Telephone Features Call Forwarding--External (CPC-A md CPC-A/I crd CPC-B Versiorrs intercom calls to an extension will be forwarded to an outside number. For calls to be forwarded to an outside number, the trunk access code and...
Page 122 Section 700 - Operation Chapter 4. Key Telephone Features Call Forward Type 0 answer “ENTER FWD EXT#” appears on the display. 4. Enter the number of the extension you want to receive your calls. 5. Press the ON/OFF key. The DNDXF LED lights.
Page 123 Section 700 - Operation Chapter 4. Key Telephone Features The DNDKF LED lights. “F’WD OUTSIDE” appears on the line of the display . To activate Call Forwarding to an outside number (CPC-AIUCPC-B Version 7.0 or higher): Note: To forward to an outside number, the trunk selection and forwarding number must first be programmed into personal or system speed dialing.
Page 124 Section 700 - ODeration Chaoter 4. Key TeleDhone Features Related Programming Version 3.1 or higher) Version 3.1 or higher) FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) FF3 (Extension): Permanent Call Forward Type (CPC-AII and CPC-B Version 3.1 or higher)
Page 125 Chapter 4. Key Telephone Features Section 700 - Operation Voice calls do not forward when Call Forwarding--No Answer is used. . If several calls arrive at once at an extension set for Call Forwarding-No Answer, all of the calls will be queued. (The timing for each call begins with the ringing tone.)
Page 126: Call Hold
Section 700 - Operation Chapter 4. Key Telephone Features Call Hold (All Versions) The DBS provides both Exclusive and System Hold. Exclusive Hold Description With Exclusive Hold, only the extension that held the call can retrieve it. Exclusive Hold can be used to hold CO calls and intercom calls.
Page 127: System Hold
Chapter 4. Key Telephone Features Section 700 - Operation Considerations When using an outside line for which there is no line key on your extension, press the HOLD key to place the call on hold, and then press a vacant line key. Release the held call by pressing HOLD again. (System programming determines whether the call will be placed on Exclusive Trunk Hold or System Trunk Hold.)
Page 128 Section 700 - Operation Chapter 4. Key Telephone Features “Hold TRK #XX” (where “XX” is the outside line number) appears on the display. To release a call placed on System Hold from the extension that placed it there: Press the line key that is flashing green.
Page 129 Section 700 - Operation Chapter 4. Key Telephone Features If the Automatic Outside Line Hold feature is programmed for your system, pressing any other line key will place your original call on System Hold. A held call will recall if it is not retrieved before the Hold Recall Timer expires.
Page 130: Call Park
Section 700 - Operation Chapter 4. Key Telephone Features Call Park (All Versions) Description You can use the Call Park function to transfer a call, even if you cannot locate the intended recipient of the call. Simply park the call, and then page the That person you want to transfer to.
Page 131: Call Pickup
700 - Operation Chapter 4. Key Telephone Features Section 3. Enter the Park Number assigned to the call. “PARK PICK XX” (where “XX” is the park number) appears, and then “CO TALK #XX” (where “XX” is the trunk number of the call) appears. Related Programming Considerations An alarm tone is issued if a parked call is not released before the Recall...
Page 132 Section 700 - Operation Key Telephone Features Chapter 4. Operation 1. Pick up the handset. The phone issues intercom dial tone. 2. Dial “79.” 3. Enter the number of the ringing extension. The extension number or the outside line number of the caller appears on the display.
Page 133: Group Call Pickup
Chapter 4. Key Telephone Features Section 700 - Operation Group Call Pickup Using the Group Call Pickup feature, you can answer calls to other extensions in your Paging Group without entering the number of the ringing extension. Group Call Pickup can also be programmed into an FF key.
Page 134: Call Transfer
Section 700 - Operation Chapter 4. Key Telephone Features You can answer incoming calls, Intercom Tone Calling, or Intercom Voice Calling using the Group Call Pickup feature. You cannot answer Paging or Callback with this feature. Call Transfer (All Versions) The DBS provides two call transfer methods: blind transfer and screened transfer.
Page 135 Chapter 4. Key Telephone Features Section 700 - Operation Related Programming Considerations HOLD, For users to transfer calls by pressing dialing the extension, and going onhook, the Onhook Transfer feature must be enabled in system programming. If Onhook Transfer is disabled, blind transfer is performed by pressing...
Page 136: Screened Transfer
Section 700 - Operation Chapter 4. Key Telephone Features Screened Transfer Description Using the Screened Transfer feature, you can contact a third party and announce the call before the transfer. Operation To use Screened Transfer when your system is set for Onhook Transfer: 1.
Page 137 Section 700 - Operation Chapter 4. Key Telephone Features 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfer. The EXT LED stops flashing and remains lit.
Page 138: Call Waiting
Section 700 - Operation Chapter 4. Key Telephone Features extension after Transfer Recall Timer expires. The other extension’s number and the number of the transferred CO line or extension then appear on your display and the call is returned to your extension.
Page 139 Chapter 4. Key Telephone Features Section 700 - Operation 3. Press “3.” The EXT LED flashes. “Call Wait XXX” (where “XXX” is the extension) appears on the display. 4. If you want to send a text message, dial the desired message code (5-9).
Page 140 Section 700 - Operation Chapter 4. Key Telephone Features The LED of the Talk Back key flashes green. The current call is held automatically. 3. Press the Talk Back key again to return to the original call. The LED of the Talk Back key goes off when the Call Waiting party hangs up.
Page 141: Call Waiting/Ohva Text Reply
Chapter 4. Key Telephone Features Section 700 - Operation Call Description When a busy party receives an indication of incoming intercom call, the busy party can respond by sending a text message back to the caller. The text message can be sent after any of these intercom call indications:...
Page 142: Caller Id Call Log
Section 700 - Operation Chapter 4. Key Telephone Features Caller ID Call Log (CPC-AII Version 6.1 or higher and CPC-B Version 6.1 or higher) Description The Call Log keeps a record of Caller ID calls to individual phones. The Call Log allows users to view Caller ID calls that have been sent to their phone.
Page 143 Chapter 4. Key Telephone Features Section 700 - Operation of Calls Included Types The call log stores information for Caiier ID calls that ring a phone. If the phone does not ring (for instance when Call Forward - All Calls is active), there is no entry in the Call Log for that call.
Page 144 Section 700 - Operation Chapter 4. Key Telephone Features Figure 4-3. Call log format for the small-display phone--time and date Second Level 10 : 3 0 WED JUNE 22 4 Time, day and date of Call Log Information Pressing the CONF key again displays the next level of information.
Page 145 Chapter 4. Key Telephone Features Section 700 - Operation Large-display phone users can view all four levels of the screen. For example, when the large-display phone user presses the Call Log Key, the following display appears: Figure 4-6. Call log formatfor the large-display phone-calling number...
Page 146: Camp-On
Section 700 - Operation Chapter 4. Key Telephone Features viewing detailed information, the detailed information is displayed for the newly selected log entry. key. Exit the Call Log display by pressing the ON/OFF Considerations Caller ID feature must installed and enabled. (See “Caller ID” on page 2-14 for more information.)
Page 147: Co Line Key Trunk Access
Chapter 4. Key Telephone Features Section 700 - Operation To answer the callback ring: 1. Pick up the handset when you hear the callback ring. “Camp-on Call” appears on the display. The EXT LED flashes. The system automatically dials the called extension.
Page 148: Conference Calls
Section 700 - Operation Chapter 4. Key Telephone Features Dial the telephone number. The dialed number appears on the display. 3. Complete the call and replace the handset. The line LED changes from green to red and then goes off.
Page 149 Chapter 4. Key Telephone Features Section 700 - Operation Three extensions Four extensions. Operation To establish a Conference Call: HOLD 1. Press or the line key of your current call to place it on hold. The extension number, outside line number, or name of the party on hold appears on the display.
Page 150 Section 700 - Operation Chapter 4. Key Telephone Features To establish an Unsupervised Conference Call: 1. Press HOLD or the line key of your current call to place it on hold. The outside line number or name of the party on hold appears on the display.
Page 151: Delayed Ringing
Chapter 4. Key Telephone Features Section 700 - Operation Delayed Ringing Description Delayed ringing causes a call that is unanswered at a primary extension to ring at a secondary extension. CO delayed ringing causes an incoming outside call to ring at a designated extension or extensions if it is not answered within a certain period of time.
Page 152 Section 700 - Operation Chapter 4. Key Telephone Features With CPC-A and CPC-B Version 1 .O, a maximum of two attendants can be assigned. Beginning with CPC-B Version 2.0, up to four attendants can be assigned. Operation 1. Pick up the handset or press ON/OFF.
Page 153: Dial Tone Disable
Chapter 4. Key Telephone Features Section 700 - Operation Dial Tone Disable (All Versions) Description The intercom dial tone can be turned off at a phone. Dial tone is turned off when a headset is used. Operation To disable the intercom dial tone: 1.
Page 154: Do-Not-Disturb (Dnd)
Section 700 - Operation Chapter 4. Key Telephone Features Do-Not-Disturb (DND) (All Versions) Description An extension can be made unavailable by activating Do-Not-Disturb (DND). When DND is activated at an extension, calls to that extension receive busy tone. Operation 1. Press the ON/OFF key: The phone issues intercom dial tone.
Page 155 Chapter 4. Key Telephone Features Section 700 - Operation Related Programming Version 4.0 or higher) FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 4.0 or higher) Considerations Callback Queuing will ring an extension in DND. A Private Line will ring an extension in DND.
Page 156: Flexible Function (Ff) Keys
Section 700 - Operation Chapter 4. Key Telephone Features Console EM/24 (All Versions) Description Connecting an EM/24 console to your extension adds twenty-four FF keys. By assigning extensions to its FF keys, you can use an EM/24 console as a BLF (Busy Lamp Field).
Page 157 Chapter 4. Key Telephone Features Section 700 - Operation Operation assign pre-programmed codes to an FF key: key: 1. Press the ON/OFF The phone issues intercom dial tone. The ON/OFF LED lights. key. 2. Press the PROG “F” appears on the display.
Page 158 Section 700 - Operation Chapter 4. Key Telephone Features assign Call Forwarding--External to an FF key (CPC-AWCPC-B prior to 7.0): Press the ON/OFF key. Press the PROG key. Press the FF key to be programmed. “Enter Code” appears on the display.
Page 159 Chapter 4. Key Telephone Features Section 700 - Operation “ENTER FWD EXTW appears on the display. 6. Press the AUTO key. 7. Enter the Speed Dial code (System Speed dial 00-89 or Personal Speed dial 90-99 or 900-909). CONF Note: The speed dial code must include the key (to indicate a trunk call), the appropriate trunk access code, and the outside number.
Page 160 Chapter 4. Key Telephone Features Section 700 - Operation To check a programmed FF key: ON/OFF 1. Press the key: The phone issues intercom dial tone. ON/OFF LED lights. Press the CONF key. “C” appears in the display. 3. Press the FF key to be checked.
Page 161 Section 700 - Operation Chapter 4. Key Telephone Features Feature Absence Message Activate/ Cancel Call Forwarding Station Lockout 74, lockout code (max. 4 digits) Dial Tone On/Off AUTO, #, account code (max. 6 digits) Account Code 2 AUTO, speed dial number (00-99,000- 199 or 900-909)
Page 162 Section 700 - Operation Chapter 4. Key Telephone Features Code to be entered Feature CONF, AUTO AUTO, NNN XXX or AUTO Speed Dial Voice Mail Transfer Key 6.0 or higher) Voice mail pilot number Password (optional) Note: If a password is used, it can be from 1 to 3 digits. If the password is over 3 digits, it must be assigned to a per- sonal or system speed dial number.
Page 163: Handsfree Answerback
Chapter 4. Key Telephone Features Section 700 - Operation Handsfree Answerback (All Versions) Description Use the Handsfree Answerback feature to answer a call without lifting the handset. The DBS system must be programmed for Voice Calling for you to use this feature. If your system is not set for Voice Calling, the caller must press “1”...
Page 164: Handsfree Operation
Section 700 - Operation Chapter 4. Key Telephone Features Handsfree Operation (All Versions) Handsfree operation is available with all speakerphones (but not the DSLT). This type of operation allows you to use all available DBS features without lifting the handset.
Page 165: Hot Dial Pad
Chapter 4. Key Telephone Features Section 700 - Operation Hot Dial Pad Description pad on dial digital key phones can be designated as “hot” on an extension-by-extension basis. The Hot Dial Pad allows the user to initiate a call without going offhook.
Page 166 Section 700 - Operation Chapter 4. Key Telephone Features Tone Calling. With tone calls, a ringing tone is sent to the called extension. System programming determines whether the DBS uses voice or tone calling as a default. If voice calling is the default, dialing “1” after the extension number changes the call to a tone call.
Page 167 Chapter 4. Key Telephone Features Section 700 - Operation 4. Replace the handset. To make an Tone Call: 1. Rick up the handset. The phone issues intercom dial tone. Note: preference, press the FF key programmed for intercom operation. 2. Dial the extension number.
Page 168: Last Number Redial
Section 700 - Operation Chapter 4. Key Telephone Features Related Programming Version 4.0 or higher) FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 4.0 or higher) Considerations When an extension’s calling mode is set to voice calling, a “splash” tone can be sent to alert the extension to the voice call.
Page 169: Line Appearances
Chapter 4. Key Telephone Features Section 700 - Operation 2. Press the REDIAL key. The last number dialed appears on the display. 3. Complete the call and replace the handset. The line key LED changes from green to red and then goes off.
Page 170: Dss/Blf Appearances
Section 700 - Operation Chapter 4. Key Telephone Features Appearances (CPC-AIL and CPC-B Version 2.0 or higher) Description When a DSS/BLF key is programmed, it automatically provides direct station selection busy lamp field for the assigned extension number. If desired, the DSS,BLF key also provide ring monitor.
Page 171 Chapter 4. Key Telephone Features Section 700 - Operation Related Programming FF4 (Ringing and Hunt Groups): Extension Ring Table FF5 (FF Keys): FF Key Assignments for Extensions Considerations Ringing assignments for DSS/BLF keys are assigned through system programming. If several calls arrive at an Extension Line key, the calls are queued and ring on a first-in, first-out basis.
Page 172: Mu1 Ti-Co (Mco) Appearances
Section 700 - Operation Chapter 4. Key Telephone Features Related Programming FF3 (Extension): Busy Override Send FF3 (Extension): Busy Override Receive Considerations Beginning with CPC-B Version 5.0, users can barge into a busy Direct Line (DL) and create a three-party conference. To barge into a busy Direct Line, the user presses the DL key.
Page 173 Chapter 4. Key Telephone Features Section 700 - Operation An MC0 key can be assigned to any of the pooled trunk groups. See “Pooled Trunk Access” on page 4-80 for more information. See “ML/MC0 Separation” (page 4-64) for information on assigning both ML and MC0 keys to the same system (CPC-AII and CPC-B Version 4 or higher).
Page 174 Section 700 - Operation Chapter 4. Key Telephone Features Appearances Multi-him (ML) Description You can make and receive both CO line calls and Intercom Calls using a Multi-Line (ML) key. Each extension can have up to 24Multi-Line keys. The Attendant can have up to 24 Multi-Line keys.
Page 175: Ml/Mc0 Separation
Chapter 4. Key Telephone Features Section 700 - Operation When a CO call or an Intercom Call arrives, a search begins for a Multi- Line key not in use. The lower numbered FF keys will be searched first. When a free Multi-Line key is found, the LED flashes green and the extension rings.
Page 176: Meet-Me Answer
Section 700 - Operation Chapter 4. Key Telephone Features Considerations The initial setting for all extensions (except the fist attendant phone) is MCO. The initial setting for the first attendant phone (port 1) is ML. Meet-Me Answer (All Versions) You can answer a Paging call from any extension using the Meet-Me Answer feature.
Page 177: Message Waiting/Callback Request
Chapter 4. Key Telephone Features Section 700 - Operation Message Waiting/Callback Request (All Versions) Description message requesting a return call. Operation To leave a Callback Request: 1. Press the ON/OFF key. 2. Dial the extension number. “Call-EXT XXX,” “Busy-EXT XXX” or “Talk-EXT XXX” (where “XXX”...
Page 178 Section 700 - Operation Chapter 4. Key Telephone Features If extension 135 left the Callback Request and Lf you extension is set for Voice Calling, “Talk-EXT XXX” (where “XXX” is the number of the extension that left the Callback Request) appears on the display.
Page 179: Non-Appearing Outside Lines
Chapter 4. Key Telephone Features Section 700 - Operation Programming Related Version 3.01 or higher) FF3 (Extension) Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.01 or higher) Considerations When your extension has received several Callback Requests, the number of requests appears on the left side of the display.
Page 180: Offhook Signaling
Section 700 - Operation Chapter 4. Key Telephone Features Selecting a Non-Appearing Outside Line 1. Pick up the receiver or press ON/OFF. 2. Dial 88. 3. Dial the outside line number (01-64). 4. Dial the telephone number. Holding a Non-Appearing Outside Line Instead of an FF key, the EXT indicator flashes when you hold a non- appearing outside line.
Page 181: Offhook Voice Announce (Ohva)
Chapter 4. Key Telephone Features Section 700 - Operation Considerations The system does not send the offhook signal under the following conditions: extension. (All Versions) Description You can interrupt a busy extension when making an Intercom Call. and then use the Off-Hook Voice Announce (OHVA) feature make an announcement that only the called party can hear.
Page 182 Section 700 - Operation Chapter 4. Key Telephone Features The Talk Back key flashes red. 4. Make your announcement. To answer an OHVA: 1. Press the Talk Back key (“3 must be programmed in an FF key). The Talk Back key flashes red.
Page 183: One-Touch Keys
Chapter 4. Key Telephone Features Section 700 - Operation Considerations The held call is transferred as soon as the extension sending the OHVA hangs up. If the transferred call is not answered immediately, it will queue for a set time limit, then return to the extension sending the OHVA. (The recall time can be set in the Transfer-Recall Timer.)
Page 184 Section 700 - Operation Chapter 4. Key Telephone Features HOLD key. 7. Press the To assign System Speed Dial numbers to One-Touch keys: 1. Press the ON/OFF key. The phone issues intercom dial tone. The ON/OFF LED lights. Press the PROG key.
Page 185 Chapter 4. Key Telephone Features Section 700 - Operation 7. Presy the AUTO key. 8. Enter the Speed Dial number for the telephone number. to be chained. The ON/OFF LED goes off. To assign a DBS Feature Code to a One-Touch key: The phone issues intercom dial tone.
Page 186 Section 700 - Operation Chapter 4. Key Telephone Features 6. Enter the telephone number. 7. Press the HOLD key. key. 8. Press the ON/OFF The ON/OFF LED goes off. To check a programmed One-Touch key: key. 1. Press the ON/OFF The phone issues intercom dial tone.
Page 187: One-Touch Vm Access
Chapter 4. Key Telephone Features Section 700 - Operation Trunk Group Number Code Number to be entered One-Touch keys cannot be checked while Station Lockout is set. One-Touch VM Access Description One-Touch VM Access simplifies voice message retrieval for personal mailboxes as well as attendant transfer of incoming calls to extension mailboxes.
Page 188 Note: If a password is used, it can be from 1 to 3 digits. If the password is over 3 digits long, it must be assigned to a personal or system speed dial number. If you are accessing the Panasonic Voice Mail, it is best to include a # sign at the end of the password.
Page 189 Mail to revert to the menu that connects the user to his or her personal mailbox. With Panasonic Voice Mail, the final voice mail channel must be assigned as part of the Voice Mail hunt group in order for the VM key to light. If the final voice mail channel is assigned as the transfer extension for the hunt group, the MSGE lamp will light, but the VM key will not.
Page 190: Onhook Dialing
Section 700 - Operation Chapter 4. Key Telephone Features (All Versions) Description the user simply presses the ON/OFF key. Users can dial onhook using the dialpad, one-touch keys, or FF keys. Pooled Trunk Access (All Versions) Description The DBS system supports up to 64 outside lines. These lines can be divided into seven Pooled Trunk groups.
Page 191 Chapter 4. Key Telephone Features Section 700 - Operation 3. Dial the telephone number. The number appears on the display. 4. Complete the call and replace the handset. The LED of the ML or MC0 key goes off. To select a Pooled Trunk group that is not assigned to an FF key: key.
Page 192: Prime Line Preference
Section 700 - Operation Chapter 4. Key Telephone Features If a ML or MC0 key is assigned line group number 9 and LCR has been activated, LCR is selected automatically. Press the ML or MC0 key that flashes red to answer incoming calls.
Page 193: Private Line
Chapter 4. Key Telephone Features Section 700 - Operation Considerations To make an Intercom Call, press the FF key programmed as an intercom key and then dial the extension number. If a member of the trunk group assigned to FFl is also assigned to a Direct...
Page 194: Reminder Call
Section 700 - Operation Chapter 4. Key Telephone Features Related Programming FF2 (Trunks): Private Trunk Line FF2 (Trunks): Pooled Trunk Access for Group “9” FF2 (Trunks): Pooled Trunk Access for Groups “8 l-86” FF3 (Extension): Forced Least Cost Routing Considerations Calls to Private Lines cause extensions to ring even if the DND or the Absence Message feature is activated for them.
Page 195 Chapter Key Telephone Features Section 700 - Operation ON/OFF LED lights. 2. Press ‘Y/4.” “Enter Time HHMM” appears on the display. 3. Enter the time you wish the Reminder Call to sound. Enter the desired time in 1Zhour format, followed by a “1” for a.m. or a “2” for p.m.
Page 196: Ringing Line Preference
Section 700 - Operation Chapter 4. Key Telephone Features Ringing Line Preference (All Versions) Description Ringing Line Preference enables an extension to answer an incoming CO call, hold recall, or transfer call by simply picking up the handset or pressing ON/OFF.
Page 197: Speeddialing
Chapter 4. Key Telephone Features Section 700 - Operation The line LED lights green. . “CO TALK ##XX” (where “XX” is the line) appears on the display. 2. Press the AUTO key. 3. Press “*.” The dialed number appears on the display.
Page 198 Section 700 - Operation Chapter 4. Key Telephone Features Operation To assign Personal Speed Dialing: 1. Press ON/OFF. 2. Press PROG. 3. Press a One-Touch key or press AUTO followed by the personal speed dial bin number (90-99 or 900-909).
Page 199 Chapter 4. Key Telephone Features Section 700 - Operation Press the CONF key. “C’ appears on the display. 3. Press a Personal Speed Dial key. The programmed data appears on the display. 4. Press the ON/OFF key. The ON/OFF LED goes off.
Page 200 Section 700 - Operation Chapter 4. Key Telephone Features 5. Press ON/OFF again. Related Programming FF3 (Extensions): PSD Name Display (5 or 10 Names) FF6 (Name): PSD Names Considerations Personal Speed Dial numbers can contain up to sixteen characters, including the “*,” “#,” “-“, FLASH, PAUSE (REDIAL), CONF, and AUTO keys.
Page 201: System Speed Dial
Chapter 4. Key Telephone Features Section 700 - Operation System Speed Dial Description Frequently called numbers can be stored using the System Speed Dial feature. System Speed Dial numbers are programmed from the Attendant Phone and can be used by any extension. With all versions, up to 90 System Speed Dial Numbers can be stored.
Page 202 Section 700 - Operation Chapter 4. Key Telephone Features 2. Press the CONF key. 3. Press AUTO. 4. Press a System Speed Dial key. 5. Press the ON/OFF key. The ON/OFF LED goes off. The date and time appear on the display.
Page 203: Speed Dial Linking
Chapter 4. Key Telephone Features Section 700 - Operation Speed Dial Linking Description You can automatically link together up to five SSD numbers in one Personal Speed Dial Bin to handle telephone numbers longer than 16 characters. Pressing the one Personal Speed Dial Key dials the entire number.
Page 204 Section 700 - ODeration To use a Personal Speed Dial Key that links multiple System Speed Dials: 1. If necessary, select the trunk group (9, 81-86). (Normally the trunk is selected by the Speed Dials. 2. Press the Personal Speed Dial key.
Page 205: Station Lockout
Chapter 4. Key Telephone Features Section 700 - Operation Station Lockout (All Versions) Description Station Lockout Use the feature to dial a Station Lockout code that prevents other users from using your phone. To activate Station Lockout: 1. Press the ON/OFF key.
Page 206: Trunk-To-Trunk Transfer
Section 700 - Operation Chapter 4. Key Telephone Features Related Programming FF3 (Extensions): Extension Lockout Code Considerations A locked extension can be used for Intercom Calls. Station Lockout key codes can only be set from an attendant phone or a key phone.
Page 207: Voice Mail Transfer Key
Chapter 4. Key Telephone Features Section 700 - Operation 3. Dial the telephone number of the party you want to connect to your original call. 4. After the call goes through, press the CONF key. A three-party Conference Call is initiated.
Page 208 Section 700 - Operation Key TeleDhone Features Note: See “One-Touch VM Transfer” on page 3- 18 for a similar transfer key. The Voice Mail Transfer Key provides faster operation than the One Touch Voice Mail Transfer Key but may not work with some voice mail systems since you do not wait for the Voice Mail system to answer before pressing the voice mail system.
Page 209 Chapter 4. Key Telephone Features Section 700 - Operation Programming The Voice Mail Transfer Key may be assigned from a phone or through system programming. To assign a Voice Mail key from a phone: 1. Press the ON/OFF key. The phone issues intercom dial tone.
Page 210 Section 700 - Operation Chapter 4. Key Telephone Features Digit Storage. Up to six digits can be stored under the VM/TRF key. This total can be comprised of any combination of the voice mail extension number and the special codes. If more than six digits are required, a PSD or SSD number that contains the necessary digits can be stored under the key.
Page 211 Chapter 5. DSLT Features This chapter describes features that are available with the Digital Single Line Telephone (DSLT). This chapter covers the following topics: Topic Page Busy Override Call Forwarding 5-11 5-12 5-14 5-16 Call Transfer 5-19 Call waiting 5-21 Camp-on 5-22 Conference Cal Is...
Page 213: Chapter 5. Dslt Features
Chapter 5. DSLT Features Section 700 - Operation DSLT Figure 5-l iilustrates the DSLT. For more infonnation on DSLT operation. see Note: The DSLT can only be used with CPC-AI1 and CPC-B Version 3.1 or higher. Figure 5-1. Digital Single Line Telephone (DSLT) Panasonic _________ - -____ t ---__ t __--.
Page 214: Absence Message
Section 700 - Operation Chapter 5. DSLT Features Absence Message (Ail Versions) Description DSLT users can leave text messages on their phones when they are away. When the unattended extension is called by a display phone, the text message appears on the caller’s phone.
Page 215 Chapter 5. DSLT Features Section 700 - Operation To Cancel an Absence Message 1. Lift the handset or press ON/OFF. 2. Dial “7 1.” 3. Replace the handset or press ON/OFF. Related Programming Version 3.1 or higher) FF3 (Extension) Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher)
Page 216: Auto Redial
Section 700 - Operation Chapter 5. DSLT Features Forwarding. In versions prior to 5.0, incoming trunk calls to extensions are routed according to the ringing assignment for the trunk. The following types of incoming trunk calIs follow Permanent Call Forward settings: Auto Redial (CPC-AII and CPC-B Version 7.0 or higher)
Page 217: Call Forwarding
Chapter 5. DSLT Features Section 700 - Operation 2. Dial the extension number. 3. When you hear busy tone, dial “4.” Both phones issue an alert tone (system programming required). Related Programming Version 3.1 or higher) FF3 (Extension): Extension Class of Service Assignment (CPC-ATI and CPC-B Version 3.1 or higherj...
Page 218 Section 700 - Operation Chapter 5. DSLT Features All versions Call Forwarding--Busy/No Answer All versions prior to CPC-AI1 and CPC-B Version 7.0. Call Forwarding--External (Beginning with CPC-AI1 and CPC-B Version 7.0, all forwarding types (All Calls, No Answer, Busy, Busy/ No Answer) allow call forwarding outside -- eliminat- ing the need for Call Forwarding-External.
Page 219 Chapter 5. DSLT Features Section 700 - Operation Operation To activate Call Forwarding: ON/OFF. Lift the handset or press The phone issues intercom dial tone. Dial “72.” Dial the appropriate call forwarding code. Code Call Forward Busy/no answer Busy Outside...
Page 220 Section 700 - Operation Chapter 5. DSLT Features Version 3.1 or higher) CPC-B Version 3.1 or higher) FF3 (Extension): Permanent Call Forward Type (CPC-AII and CPC-B Version 3.1 or higher) FF3 (Extension): Permanent Call Forward Extension (CPC-AI1 and CPC- B Version 3.1 or higher) Considerations Calls can be forwarded to extensions that have call forwarding activated.
Page 221: Call Hold
Section 700 - Operation Chapter 5. DSLT Features Calls can be forwarded to a third-party voice mail (a system other than the DBS Voice Mail) by using the “Call Forward ID Code” described on page 2-13. Beginning with CPC-AI1 and CPC-B Version 7.0. all call types can be forwarded outside using speed dials.
Page 222: Call Park
Section 700 - Operation Chapter 5. DSLT Features If there is no response to the Hold Recall tone, the tone is issued at the Attendant Phone. However, no tone is issued at the Attendant Phone if Night Mode is activated.
Page 223 Chapter 5. DSLT Features Section 700 - Operation To retrieve a call parked by the attendant (after receiving the park number from the attendant): 1. Pick up the handset. The phone issues intercom dial toned. 2. Dial “76.” 3. Enter the Park Number assigned to the call.
Page 224: Call Pickup
Section 700 - Operation Call Pickup (All Versions) Direct Call Pickup Description A call to an extension can be answered from any other extension with the Direct Call Pickup feature. Operation 1. Lift the handset. 2. Dial “79.” 3. Enter the number of the ringing extension.
Page 225: Group Call Pickup
Chapter 5. DSLT Features Section 700 - Operation Group Pickup Call Description Use the Group Call Pickup feature, to answer calls to other extensions within your Paging Group (01-07) without entering the number of the extension that is ringing. Operation 1.
Page 226: Call Transfer
Section 700 - Operation Chapter 5. DSLT Features Call Transfer (All Versions) The DBS provides two call transfer methods: blind transfer and screened transfer. Blind Transfer Description Blind transfer allows the transfer of a call directly to an extension, without waiting for the called extension to answer.
Page 227: Screened Transfer
Chapter 5. DSLT Features Section 700 - Operation For example, if extension “A” is forwarded to extension “B,” calls that are transferred to extension “A” w-ill be forwarded to extension “B.” When you transfer a call to an extension that does not answer and does not have Call Forwarding activated, the transfer recalls your extension after the Transfer Recall Timer expires.
Page 228 Section 700 - Operation Chapter 5. DSLT Features Related Programming . FFl (System): Recall Timer for Extension -Transferred CO Calls Considerations You cannot transfer a call to an extension that has Do Not Disturb or Absence Message activated. You can transfer a call to an extension that has Call Forwarding activated.
Page 229: Call Waiting
Chapter 5. DSLT Features Section 700 - Operation Call Waiting (All Versions) Description You can send a Call Waiting signal, followed by a brief LCD message, to a busy extension. The party receiving the message need only replace the handset and then pick it up again to be automatically connected to your extension.
Page 230 Section 700 - Operation Chapter 5. DSLT Features The current call is disconnected. 2. Pick up the handset. You are automatically connected to the extension sending the Call Waiting. To answer Call Waiting (without disconnecting the current call): 1. 3ress HOLD.
Page 231: Camp-On
5. DSLT Features Chapter Section 700 - Operation Camp-on (All Versions) Description If you reach a busy extension, you can use the Camp-on feature to alert you with a ring when the extension becomes free. You can then to pick up your handset to automatically dial the extension.
Page 232: Conference Calls
Section 700 - Operation Chapter 5. DSLT Features An extension can only have one call camped on at a time. For example, if Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on.
Page 233: Dial "0" For Attendant
Chapter 5. DSLT Features Section 700 - Operation 3. Press CONF when your call is answered. Considerations Press the FLASH key to exit a Conference Call. The Hold feature cannot be used during a three-party conference. Dial “0” for Attendant...
Page 234: Dial Tone Disable
Section 700 - Operation 5. DSLT Features Chapter Dial Tone Disable (All Versions) Description The intercom dial tone can be turned off at a phone. Dial tone is turned off when a headset is used. Operation To disable the intercom dial tone: 1.
Page 235: Do-Not-Disturb (Dnd)
Chapter 5. DSLT Features Section 700 - Operation Do-Not-Disturb (DND) (All Versions) Description An extension can be made unavailable by activating Do-Not-Disturb (DND). Calls to extensions with DND activated receive busy tone. Operation To activate DND: ON/OFF. 1. Lift the handset or press 2.
Page 236: Intercom Calling
Section 700 - Operation Chapter 5. DSLT Features routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls will follow permanent call forward settings: The DND feature cannot be activated at an extension selected to receive Call Forwarding.
Page 237: Last Number Redial
Chapter 5. DSLT Features Section 700 - Operation 3. If the system default is voice calling, dial a “1.” The called extension rings. Related Programming Version 4.0 or higher) FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 4.0 or higher) Considerations When an extension’s calling mode is set to voice calls, a “splash”...
Page 238: Meet-Me Answer
Section 700 - Operation Chapter 5. DSLT Features Considerations If the Auto Flash Redial feature is set, you can flash the outside line once REDIAL by pressing the key at the busy tone. The last number dialed can then be redialed.
Page 239: Message Waiting/Callback Request
Chapter 5. DSLT Section 700 - Operation Features Message Waiting/Callback Request (All Versions) Description If you call an extension that is busy or does not answer, you can leave a message requesting a return call. Operation To leave a Message Waiting/Callback Request: 1.
Page 240: Off-Hook Voice Announce (Ohva)
DSLT Section 700 - Operation Chaoter 5. Features Related Programming FFI (System): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.01 or higher) FF3 (Extension): Extension Class of Service Setting (CPC-AI1 and CPC-B Version 3.01 or higher) Up to four Message Waiting/Callback Requests can be sent to one extension.
Page 241 Section 700 - Operation Chapter 5. DSLT Features 2. Dial the desired extension number. 3. Upon hearing busy tone, press “5.” To transfer a call using OHVA 1. Press the HOLD key. 2. Dial the number of the extension to which the call will be transferred.
Page 242: Onhook Dialing
Section 700 - Operation Chapter 5. DSLT Features If the transferred call is not answered immediately, it will queue for a specified time and then return to the extension sending the OHVA. (The recall time is set in the Transfer-Recall Timer.) You cannot receive a Call Waiting message during an OHVA.
Page 243: Reminder Cali
700 - Operation Chapter Section 5. DSLT Features FF2 (Trunks): Pooled Trunk Access for Group “9” FF2 (Trunks): Pooled Trunk Access for Groups “8 l-86” FF3 (Extension): Forced Least Cost Routing FF8 (LCR): LCR Settings (all) Considerations There are seven groups of outside lines: 9 and 81-86. Some additional outside lines may not be assigned to a group.
Page 244: Saved Number Redial
Section 700 - Operation Chapter 5. DSLT Features 3. Replace the handset or press ON/OFF. Considerations A sixteen-second alarm tone will be issued at the specified time. One Reminder Call may be set for each telephone. To change the Reminder Call, enter a new time.
Page 245: Speed Dialing
Chapter 5. DSLT Features Section 700 - Operation Considerations Any previously saved number is erased when a new number is saved. The Saved Number Redial feature can redial a number up to sixteen digits long. A maximum of five chained Speed Dialing codes can be stored.
Page 246 Section 700 - Operation Chapter 5. DSLT Features To include a pause, press REDIAL. To include a flash, press FLASH. 6. Press HOLD. 7. Replace the handset or press ON/OFF. To delete a Personal Speed Dial number: 2. Press *.
Page 247: Station Lockout
Chapter 5. DSLT 700 - Operation Features Section Speed Dialing cannot be checked while Station Lockout is enabled. If the Speed Dial is used to forward to an outside number and Least Cost Routing is enabled, the Speed Dial cannot use Trunk Group “9.” System Speed Dial Description Frequently called numbers can be stored using the System Speed Dial feature.
Page 248 Chapter 5. DSLT Features Section 700 - Operation To activate Station Lockout: 1. Press the ON/OFF key. The phone issues intercom dial tone. 2. Dial “74.” 3. Dial the Station Lockout code. 4. Press the ON/OFF key. To deactivate Station Lockout: 1.
Page 249 Chapter 6. SLT Features This chapter describes features that are available with single-line telephones Single-line telephones are industry-standard 2500 sets. SLTs are not equipped with feature keys or line keys, so basic telephone operations are performed by pressing dialpad keys and/or using the switchhook. This chapter covers the following topics: Topic Page...
Page 251: Chapter 6. Slt Features
Chapter 6. SLT Features Section 700 - Operation Absence Message (All Versions) Description SLT users can leave text messages on their phones when they are away. When the unattended extension is dialed by a key phone, the text message appears on the caller’s phone.
Page 252 Section Chapter 6. SLT Features To Cancel an Absence Message 2. Dial “7 1.” 3. Replace the handset. Related Programming FFI (System): Extension Class of Service Setting (CPC-AII and CPC-B Version 3.1 or higher) FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 3.1 or higher) FF6 (Names and Messages): Absence Messages Considerations...
Page 253: Busy Override
Section 700 - Operation Chapter 6. SLT Features calls are routed to the extension defined in permanent call forwarding. The following types of incoming trunk calls follow permanent call forward settings: When an Absence Message is set on a DID extension, incoming DID calls are routed according to the ringing assignment programmed for the incoming trunk.
Page 254: Call Forwarding
Section 700 - Operation Chapter 6. SLT Features Considerations You cannot break in on three-party conference calls. The default for the override alert tone is “off.” If the override alert tone is enabled, the tone will be sent to both parties when a call is overridden.
Page 255 Chapter 6. SLT Features Section 700 - Operation Call Forwarding--Busy/No Answer. When this feature is activated, all incoming calls to an extension that is off-hook or does not answer are forwarded to a designated extension. Similarly, if the extension is busy, the calls are forwarded to the designated extension.
Page 256 Section 700 - Operation Chapter 6. SLT Features Note: Beginning with CPC-AI1 and CPC-B Version 7.0, all forwarding types (All Calls, No Answer, Busy, Busy/No Answer) allow call forwarding outside eliminating the need for Call Forwarding--External. 4. If you are forwarding to an extension, enter the number of the extension you want to receive your calls.
Page 257 Chapter 6. SLT Features Section 700 - Operation Considerations . With CPC-A and CPC-B Versions prior to 2.0, calls cannot be forwarded to an extension that already ha5 call forwarding activated. In other words, phone “A” could only forward to phone “B” if phone “B” was not forwarded.
Page 258: Call Hold
Section 700 - Operation Chapter 6. SLT Features Call Hold Call Hold provides either exclusive or system hold, depending on system programming, With Exclusive Hold, only the extension that held the call retrieve it. With System Hold, another extension can retrieve the call.
Page 259: Call Park
Chapter 6. SLT Features Section 700 - Operation you hang up other extension, the ltcltl hangs up before you do. If before the outside line will be transferred to that extension. The DBS can provide Music-on-Hold to callers placed on hold. See “Music-On-Hold”...
Page 260: Call Pickup
Section 700 - Operation Chapter 6. SLT Features 3. Enter the Park Number assigned to the call. “PARK PICK XX” (where “XX” is the park number) appears, and then “CO TALK ##XX” (where “XX” is the trunk number of the call) appears.
Page 261: Group Call Pickup
Section 700 - ODeration Related Programming 3.1 or higher) FF3 (Extension): Extension Class of Service Assignment (CPC-All and CPC-B Version 3.1 or higher) Considerations If more than one caller is attempting to reach the ringing extension, the Direct Call Pickup feature will answer the call that arrives first.
Page 262: Call Transfer
Section Chapter 6. SLT Features Considerations If more than one call is arriving at the Paging Group, the Group Call Pickup feature will answer the call to the lowest port number first. If the called extension belongs to more than one Paging Group, the Group Call Pickup Feature will answer the call to the lowest-numbered Paging Group first.
Page 263: Screened Transfer
Chapter 6. SLT Features Section 700 - Operation The third party need only pick up the handset to speak to the outside line. Related Programming Considerations In order for users to transfer calls by flashing the switchhook, dialing the extension, and going onhook, the Onhook Transfer feature must be enabled.
Page 264 Section 700 - ODeration Chapter 6. SLT Features The phone issues intercom dial tone. 2. Dial the extension number to which the call is to be transferred. 3. When your call is answered, inform the third party of the transfer.
Page 265: Call Waiting
Chapter 6. SLT Features Section 700 - Operation When you transfer a call to an extension that is busy or does not answer and does not have Call Forwarding activated, a recall tone sounds at your extension after Transfer Recall Timer expires.
Page 266 Section 700 - Operation Chapter 6. SLT Features 5. Remain on the line until the called party picks up. To answer Call Waiting (and disconnect the current call): 1. Replace the handset. The current call is disconnected. 2. Pick up the handset.
Page 267: Camp-On
Chapter 6. SLT Features Section 700 - Operation Camp-on (CPC-A 3.1 or higher, CPC-AII, and all Versions of CPC-B) Description If you reach a busy extension, you can use the Camp-on feature to alert you with a ring when the extension becomes free. You can then pick up your handset to automatically dial the extension.
Page 268: Conference Calls
Section 700 - Operation Chapter 6. SLT Features Camp-on request will only be accepted afer Call Waiting status. cannot camp-on to an extension that has call forwarding activated. Extension 152 camps on to Extension 153, another extension cannot camp on to 153, as long as 152 is camped on.
Page 269: Dial "0" For Attendant
Chapter 6. SLT Features Section 700 - Operation an outside number (CPC-All and CPC-B Version 3.1 or higher): 1. Flash the switchhook to place the current call on hold. 2. Dial a trunk group number (8 l-86 or 9). 3. Dial the outside number.
Page 270: Dial Tone Disable
Section 700 - Operation Chapter 6. SLT Features 2. Press “0.” Related Programming Dial Tone Disable (All Versions) Description The intercom dial tone can be turned off at an attendant phone. Dial tone is turned off when a headset is used.
Page 271: Direct Trunk Access
Chapter 6. SLT Features Section 700 - Operation Direct Trunk Access (All Versions) Description Extensions can access a specific trunk for outgoing calls. Extensions can also use Direct Trunk Access to test trunks or to access data trunks. Operation 1. Lift the handset.
Page 272 Chapter 6. SLT Features Section 700 - Operation cancel DND: 1. Lift the handset. 2. Dial “73.” 3. Replace the handset. Related Programming Version 4.0 or higher) FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 4.0 or higher) Considerations In CPC-A and CPC-B Versions prior to 5.0, DND and Absence Messages...
Page 273 Chapter 6. SLT Features Section 700 - Operation (All Versions) Descriptions The DBS provides two methods of intercom calling: voice calling and tone calling. Voice Calling. With voice calling, intercom calls are connected immediately, without a ringing tone. Tone Calling. With tone calls, a ringing tone is sent to the called extensidn.
Page 274: Last Number Redial
Section 700 - Operation Chapter 6. SLT Features FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B Version 4.0 or higher) Considerations When an extension’s calling mode is set for voice calls, a “splash” tone can be sent to alert the extension to the voice call. System programming determines if the splash tone is provided.
Page 275: Meet-Me Answer
Chapter 6. SLT Features Section 700 - Operation Meet-Me Answer (All Versions) Description You can answer a Paging call from any extension using the Meet-Me Answer feature. Operation Paging call. 1. Pick up the handset from any extension at which you hear the 2.
Page 276: Message Waiting/Callback Request
Section 700 - Operation Chapter 6. SLT Features Message Waiting/Callback Request (All Versions) Description If you try to call an extension that is busy or does not answer, you can leave a message requesting a return call. Operation To leave a Message Waiting/Callback Request: 1.
Page 277: Off-Hook Voice Announce (Ohva)
Section 700 - Operation Chapter 6. SLT Features Related Programming Version 3.1 or higher) FF3 (Extension) Extension Class of Service Assignment (CPC-AI! and CPC-B Version 3.1 or higher) Considerations With CPC-A, SLTs cannot receive callback requests. Up to four Message Waiting/Callback Requests can be sent to any one extension.
Page 278: Pooled Trunk Access
Section 700 - Operation Chapter 6. SLT Features 2. Dial the desired extension number. 3. Upon hearing busy tone, press “5.” Related Programming 3.1 or higher) FF3 (Extension): Extension Class of Service Assignment (CPC-AI1 and CPC-B 3.1 or higher) FF3 (Extension): Call Waiting/OHVA (Enable)
Page 279: Speed Dialing
Chapter 6. SLT Features Section 700 - Operation The phone issues intercom dial tone. 2. Dial the desired trunk group number (8 l-86 or 9). 3. Dial the outside number. Related Programming FF2 (Trunks): Pooled Trunk Access for Group “9”...
Page 280 Chapter 6. SLT Features Section 700 - Operation Operation To program a Personal Speed Dial 1. Pick up the handset 2. Dial *t!so. Dial the Personal Speed Dial number (90-99 or 900909)). 4. Dial * followed by the trunk access number (9, 1-6 for trunk access 89, 8 l-86).
Page 281: Station Lockout
Chapter 6. SLT Features Section 700 - Operation 3. Dial “80.” Dial the system speed dial code (00-89 or 000-199). Related Programming Station Lockout (All Versions) Use the Station Lockout feature to dial a Station Lockout code that prevents other users from using your phone.
Page 282 Chapter 6. SLT Features Section 700 - Operation FF3 (Extensions): Extension Lockout Code Considerations A locked extension can be used for intercom Calls. Station Lockout key codes can only be set from an attendant phone or a key phone. You cannot confirm Speed Dialing or set Speed Dialing while Station Lockout is activated.
Page 283 Index Barge into busy line 6-5 Battery backup 2-12 Absence message Blind transfer attendant control 3-7 DSLT 5-16 DSLT 5-4 key telephone 4-24 key telephone 4-3 SLT 6-14 Busy override Account codes attendant 3-4 non-verified 2-3 DSLT 5-6 verified 2-4 SLT 6-5 Alarm DSLT 5-33...
Page 284 Index Section 700 - Operation SLT 6-17 Direct inward system access Call waiting/OHVA text reply 4-3 1 see “DISA” 2-20 Callback request Direct line appearances 4-59,4-61 DSLT 5-29 Direct trunk access key telephone 4-67 Caller ID 2-14.2-15 key telephone 2-24...
Page 285 key telephone 4- 16 pooled trunk access 5-32 SLT 6- 10 reminder call 5-33 system 4- 17 saved number redial5-34 Hunt groups screened transfer 5- 17 all versions 2-46 speed dialing 5-35 CPC-B 2.0 and higher 2-49 system speed dial 5-37,6-33 distributed 2-49 longest idle 2-49 terminal 2-47...
Page 286 Index Section 700 - Operation DND 4-44 see “LCR” 2-33 Line appearances EM/24 console 4-46 direct 4-6 1 exclusive hold 4- 16 direct line 4-59 FF keys 4-46 group call pickup 4-23 key telephone 4-59 handsfree answerback 4-53 multi-CO 4-59...
Page 287: Power Failure Transfer
II IUBX Non-verified account codes 2-3 key telephone 4-80 SLT 6-30 Port assignment, VAU 2-67 Power failure transfer 2-4 1 unit 2-41 see “OHVA” 6-29 Prime line preference 4-82 Off-premises extension adaptor Private line 4-83 see “OPX adaptor” 2-39 OHVA DSLT 5-30 key telephone 4-7 1 Recording messages 2-66...
Page 288 busy override 6-5 see “SMDR” 2-5 1 call forwarding 6-6 System call hold 6-10 hold 4-17 call park 6- 11 speed dialing call pickup 6- 12 DSLT 5-37,6-33 call transfer 6- 14 key telephone 4-91 call waiting 6- 17 SLT 6-32 camp-on 6- 19 time and date control 3-22 conference calls 6-20...
Page 289 Panasonic Telephone Systems station hunting (CPC-B 2.0 and higher) 2- name assignment 2-62 queuing 2-63 Tl interface 2-54 Trunk-to-trunk transfer 4-96 terminal hunting (CPC-A and CPC-B be- low 2.0) 2-47 terminal hunting (CPC-B 2.0 and higher) 2- UNA 2-64 Universal night answer 2-64...

Panasonic Section 700 Operation

Chapter 1. List of Features

Chapter 2. System Features

Chapter 3. Attendant Features

Chapter 4 . Key Telephone Features

Chapter 5. DSLT Features

Section 700 - Operation

DBS Manual - Issued 8/L/95

Chapter 6. SLT Features

Quick Links

Related Manuals for Panasonic Section 700

Summary of Contents for Panasonic Section 700