Howler" Tone; Hunt Groups - Panasonic DBS 576HD Technical Manual

Benefits:
• Assures coverage for outside lines, increasing customer satisfaction.
• Allows for customization of the system in order to meet a wide variety of applications.
Applications:
• Any organization that is separated from main answering position
• Departments that continue operations after receptionist switches system into Night
mode can continue to make and receive calls

"HOWLER" TONE

Description:
If any phone is unintentionally left off-hook, the phone will emit a "howler" tone so someone
nearby will notice and hang it up. This feature can be enabled/disabled system-wide, and the
timer for it is also programmable.
Benefits:
• Helps keep phones or trunk lines from being inadvertently tied up because someone
didn't put the handset back in the cradle.

HUNT GROUPS

Description:
Calls can be automatically transferred to hunt groups, which consist of member positions #1
through #20 to which extensions can be assigned (for example, Extension 201 is Member #1,
Extension 314 is Member #2, Extension 268 is Member #3, ... Extension 107 is Member #20).
For each hunt group, you can choose one of four different automatic hunting methods in
programming:
Pilot Terminal hunting. When a call is directed to the pilot number of the hunt group,
Member #1 is tried first. Hunting proceeds forward through the sequential members to the
end of the hunt group. If Member #20 (last member) doesn't answer, the call then returns to
Member #1 again, and the hunt cycle is repeated until a member answers the call.
Pilot Distributed hunting. When a call is directed to the pilot number of the hunt group, the
next sequential member after the member who received the last call, is tried first. Hunting
then proceeds forward from that member, through the sequential members to the end of the
hunt group. If Member #20 (last member) doesn't answer, the call then goes to Member #1,
and hunting proceeds forward through the hunt group again. The hunting cycle (Member #1
through Member #20) repeats until a member answers the call.
Circular hunting. This is for direct calls to member extensions (no pilot number involved).
Starting at the member extension receiving the call, hunting proceeds forward through the
sequential members to the end of the hunt group. If Member #20 (last member) doesn't
answer, the call then goes to Member #1, and hunting proceeds forward through the hunt
group again. The hunting cycle (Member #1 through Member #20) repeats until a member
answers the call.
Switchback hunting. This is also for direct calls to member extensions (no pilot number
involved). Starting at the member extension receiving the call, hunting proceeds forward
through the sequential members to the end of the hunt group. It then returns to the receiving
(originally called) member, and hunts backward through the members to the beginning of
the hunt group. Then it returns to the receiving member again, and hunts forward. This
return-forward/return-backward hunt cycle repeats until a member answers the call.
42 Chapter 3 - System Features