Multiple Direct Inward Dial (Did) Assignment; Recall Timers - Panasonic DBS 576HD Technical Manual

Twelve (12) hunt groups are available. Each hunt group can have its own unique characteristics
such as hunting method, no-answer timeout/destination, etc. In other words, via programming
you can control how long a Member will ring before the call moves to the next Member, and also
how long before (or whether) the call will be transferred out of the Hunt Group to an extension or
to another Hunt Group.
Benefits:
• Allows calls to be distributed among a group of extensions where a group of people
answer the same calls.
• Voice mail systems use hunt groups to distribute calls.
Applications:
• Customer service departments, sales & marketing divisions, technical support
groups, etc.

MULTIPLE DIRECT INWARD DIAL (DID) ASSIGNMENT

Description:
This feature allows a DID number to ring on more than one telephone through the use of virtual
ports. Also, one telephone can have multiple DID numbers assigned to it.
Benefits:
• Improves coverage of DID numbers and allows more flexibility in how an end-user
can program the numbers.
Applications:
• Executive suites, travel agencies, answering services

RECALL TIMERS

Description:
The DBS 576HD is equipped with various system-wide and station-specific recall timers that help
direct unanswered (maybe forgotten) calls to someone who can answer them:
Start Recall from Hold or Park - how long a call will remain on hold before recalling
(ringing at) the extension, SLT, or Attendant that put it on hold or park hold. Each of these
destination types has its own separate recall timer in the system. Also, individual groups of
stations can be programmed to recall more quickly/slowly from their own calls on hold.
Start Recall from Transfer - the maximum amount of time a transferred call will ring
unanswered before it goes back to (starts ringing at) the phone that made the transfer.
Attendants have their own Transfer Recall Timer, separate from extensions and SLTs. Also,
individual groups of stations can have a quicker/slower timer for their own unanswered
transfers.
Recall Duration - how long a recall will ring before reverting to the default phone position
(usually the Attendant Group).
Reversion Duration - how long a reverted call rings the Attendant Group before being
disconnected (this can be set to "ring indefinitely").
Benefits:
• Improves call handling efficiency and ensures that held/transferred calls will not be
lost or forgotten.
Chapter 3 - System Features 43