Motorola DCT2500 Installation Manual page 35

Error Codes
The front panel of the DCT2500 displays error codes when error conditions occur. The errors,
causes, and remedies are:
Code OSD
E 00* NO ERROR
E 01* NOT
CONNECTED
E 02 PWR CYCLE
E 03 DRAM
E 04 DPSRAM
E 07 ROM
E 08 RAM
E 09 BATTERY
E 10 SERIALNO
E 11 INVALID UNIT
ADDRESS
E 12 POST ERROR
E 13 BOOT
E 14 STARTUP
E 15 TSI INVALID
E 16 FLASH BAD
NUMBER
E 17 BAD PLATVAL
* E 00 and E 01 cannot be displayed on the LED when the set-top is off. All other errors display
on the LED when the set-top is off.
Only the V860DL and ACD2204 tuner appear on the on-screen display.
Cause
Indicates normal condition after
initialization
The set-top did not receive a
connect message
Init Error
DRAM error
DP-SRAM error
ROM verification failure
Faulty RAM, ROM, EEPROM, or
POST failure (this is a hardware
failure)
Dead battery or memory has not
been initialized; occurs if battery fails
to keep the RAM alive during
power-down; disconnects the set-top
Invalid serial number
Invalid unit address
POST failed
Sys_boot initialization failure
System startup failure
TSI structure is corrupted
Bad flash number specified for
Initiate Flash Platform
Bad platform validation step number
Diagnostics
Remedy
None
Restore out-of-band signal
Send a connect message
The set-top needs a power cycle to
recover
Not used
Not used
Power cycle the set-top; if repetitive,
return for repair
Return the set-top for repair
Return the set-top for repair; requires
factory initialization message
Not used
Return the set-top for repair; requires a
unit creation message
Not used
Power cycle the set-top; if repetitive,
return for repair
Power cycle the set-top; if repetitive,
return for repair
Power cycle the set-top; if repetitive,
return for repair
Error logged, ignore
Error logged, ignore
DCT2500 Installation Manual
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