Programming: Software Upgrade And Flexing - Motorola V6 Service Manual

Troubleshooting
Table 4. : Level 1 and 2 Troubleshooting Chart
SYMPTOM
7. Telephone will not recognize or accept
SIM.
8. Phone does not sense when flip is
opened or closed (usually indicated by
inability to answer incoming calls by
opening the flip, or inability to make
outgoing calls).
9. Vibrator feature not functioning.
10. Internal Charger not working.
11. Real Time Clock resetting when
standard battery is removed.
12. No or weak audio when using headset. a) Headset not fully pushed

Programming: Software Upgrade and Flexing

34
PROBABLE CAUSE
b) Flip assembly defective.
c) Antenna assembly
defective.
d) Transceiver board
assembly defective.
a) SIM defective.
b) Flip assembly defective.
c) Transceiver board
assembly defective.
a) Flip assembly defective.
b) Transceiver board
assembly defective.
Transceiver board assembly
defective.
Faulty charger circuit on
transceiver board assembly.
Lithium button cell in the
display board may be
depleted.
home.
b) Faulty jack socket on
transceiver board assembly.
Contact your local technical support engineer for information about equipment and procedures
for flashing and flexing.
October 26, 2006
VERIFICATION AND REMEDY
Temporarily replace the flip assembly with a known
good assembly. If fault has been cleared, reassemble
with the new flip assembly. If fault not cleared, proceed
to c.
Check to make sure the antenna is installed correctly.
If the antenna is installed correctly, substitute a known
good antenna assembly. If this does not clear the fault,
reinstall the original antenna assembly and proceed to
d.
Forward to an authorized level 3 service center.
Check the SIM contacts for dirt. Clean if necessary
and check if fault has been cleared. If the contacts are
clean, insert a known good SIM into the telephone.
Power up the unit and confirm that the SIM has been
accepted. If the fault no longer exists, replace the
defective SIM. If the SIM is not at fault, proceed to b.
Temporarily replace the flip assembly with a known
good assembly. If fault has been cleared, reassemble
with the new flip assembly. If fault not cleared, proceed
to c.
Forward to an authorized level 3 service center.
Temporarily replace the flip assembly with a known
good assembly. If fault has been cleared, reassemble
with the new flip assembly. If fault not cleared, proceed
to b.
Forward to an authorized level 3 service center.
Forward to an authorized level 3 service center.
Test a selection of batteries in the rear pocket of the
desktop charger. Check LED display for the charging
indications. If these are charging properly, then the
internal charger is at fault. Replace the transceiver
board assembly (refer to 1c). Verify that the fault has
been cleared and reassemble the unit with the new
transceiver board assembly.
Refer service to a Level 3 service center for
replacement.
Ensure the headset plug is fully seated in the jack
socket. If fault not cleared, proceed to b.
Replace the transceiver board assembly (refer to 1c).
Verify that the fault has been cleared and reassemble
the unit with the new transceiver board assembly.
6809505A64-O