Additional Information; Troubleshooting - Sony RDR-HX825 Service Manual

Additional Information

Troubleshooting

If you experience any of the following
difficulties while using the recorder, use this
troubleshooting guide to help remedy the
problem before requesting repairs. Should
any problem persist, consult your nearest
Sony dealer.
Power
The power does not turn on.
, Check that the mains lead is connected
securely.
Picture
There is no picture.
, Re-connect all connecting cords securely.
, The connecting cords are damaged.
, Check the connection to your TV (page 13).
, Switch the input selector on your TV (such
as to "VCR") so that the signal from the
recorder appears on the TV screen.
, Check that "Scart Setting" in the "Video"
setup is set to the appropriate item that
conforms to your system (page 103).
, If you connect the recorder to your TV via
only the COMPONENT VIDEO OUT
jacks, set "Component Out" of "Video
Output" in the "Video" setup to "On"
(page 102).
, This recorder cannot record NTSC signals.
, When playing a double-layer DVD, the
video and audio may be momentarily
interrupted at the point where the layers
switch.
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The picture does not fill the screen, even
though the picture size is set in "TV Type"
of the "Video Output" in the "Video" setup.
, The picture size of the title is fixed.
The picture is black and white.
, Check that "Line1 Output" of the "Scart
Setting" in the "Video" setup is set to the
appropriate item that conforms to your
system (page 103).
, If you are using a SCART cord, be sure to
use one that is fully wired (21 pins).
GUIDE Plus+ system
GUIDE Plus+ system does not appear.
, 1Even if you complete "Easy Setup," TV
programme listings do not appear until the
recorder receives the GUIDE Plus+ data.
2Turn off the recorder, but do not unplug
it. 3Wait for 24 hours. It may take several
days for the recorder to receive the GUIDE
Plus+ data for all programme positions. If
the recorder does not receive the GUIDE
Plus+ data after 24 hours, set the host
channel manually (page 52).
, The country/region or postal code is
incorrect. Correctly set your country/region
and postal code (page 50).
, The host channel setup for your set top box
receiver is incorrect.
Set the host channel manually (page 52).
, When the recorder is connected to a set top
box receiver, the set top box receiver must be
turned on to download the GUIDE Plus+ data.
, Area numbers that cannot be received using
GUIDE Plus+ are set. Select "Easy Setup"
from "SETUP" in the System Menu, and
follow the on-screen instructions to make
the settings again (page 25).
, The "Time Lock" function on your cable
box is activated. Set this function to off.
, If the host channel has changed or moved,
the programme guide data cannot be
received. In this case, follow the steps in
"Searching for the GUIDE Plus+ host
channel" (page 51) to update the host
channel setting. If the problem still persists
after waiting for a day, search for the host
channel at the following website and set the
host channel manually (page 52).
www.europe.guideplus.com
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Picture noise appears.
, If the picture output signal from your
recorder passes through your VCR to get to
your TV, or if you are connected to a
combination TV/VIDEO player, the copy-
protection signal applied to some DVD
programmes could affect picture quality. If
you still experience this problem even when
you connect your recorder directly to your
TV, try connecting your recorder to your
TV's S VIDEO input.
, You have set the recorder to progressive
format even though your TV cannot accept
the progressive signal. In this case, hold
down x, and press PROGRAM – (minus)
on the unit.
, Even if your TV is compatible with
progressive format (525p/625p) signals, the
image may be affected when you set the
recorder to progressive format. In this case,
hold down x, and press PROGRAM –
(minus) on the unit and the recorder is set to
normal (interlace) format.
, You are playing a DVD recorded in a colour
system that is different from your TV.
, Noise may appear in the pictures recorded
on the HDD, which is due to the
characteristics of HDD, and is not a
malfunction.
, When playing a double-layer DVD, the
video and audio may be momentarily
interrupted at the point where the layers
switch.
There is no picture or the picture noise
appears when connected to the DV IN
jack.
, Try the following: 1Turn the recorder off
and on again. 2Turn the connected
equipment off and on again. 3Disconnect
and then connect the i.LINK cable again.
The programme position number in the
programme listing does not match the
broadcast station.
, There may be more than one channel lineup
for your area. To change the channel lineup,
select "Editor" in the Menu Bar of the
GUIDE Plus+ system (page 52).
Programme listings for some programme
positions are missing.
, The programme guide data may not be
updated. Turn off the recorder and let the
recorder receive the programme guide data.
, Some broadcast stations support only two
days of data. For details, see the following
website:
www.europe.guideplus.com
, All of the GUIDE Plus+ data could not be
received because the reception is poor.
The programme listing is not up to date.
, The recorder was in use during the time that
the GUIDE Plus+ data was scheduled to be
downloaded.
, All of the GUIDE Plus+ data could not be
received because the reception is poor.
Sound
There is no sound.
, Re-connect all connections securely.
, The connecting cord is damaged.
, The input source setting on the amplifier or
the connection to the amplifier is incorrect.
, The recorder is in reverse play, fast-
forward, slow motion, or pause mode.
, If the audio signal does not come through
the DIGITAL OUT (COAXIAL or
OPTICAL)/HDMI OUT jacks, check the
"Audio Connection" settings in the
"Audio" setup (page 104).
, The recorder supports only MP3 audio and
MPEG audio for DivX video files. Press
AUDIO and select MP3 audio or MPEG
audio.
1-28
There is no picture or the picture noise TV programme pictures are distorted.
, Reorient the TV aerial.
appears when connected to the HDMI OUT
, Adjust the picture (see the TV's instruction
jack.
, Try the following:
1
Turn the recorder off
, Place the recorder and TV farther apart.
2
and on again. Turn the connected
, Place the TV and any bunched aerial cables
3
equipment off and on again. Disconnect
and then connect the HDMI cord again.
, The aerial cable is connected to the
, If the HDMI OUT jack is used for video
output, changing the "HDMI Resolution"
setting of "Video Output" in the "Video"
setup may solve the problem (page 101).
Connect the TV and the recorder using a TV channels cannot be changed.
, The channel is disabled (page 97).
video jack other than the HDMI OUT, and
switch the TV's input to the connected , A timer recording started, which changed
video input so that you can see the on-
screen displays. Change the "HDMI
Resolution" setting of "Video Output" in
The picture from equipment connected to
the "Video" setup, and switch the TV's
the recorder's input jack does not appear
input back to HDMI. If the picture still does
on the screen.
not appear, repeat the steps and try other
, If the equipment is connected to the LINE 1
options.
, The recorder is connected to an input device
that is not HDCP compliant (page 17).
, Depending on the setting combination for
"TV Type" and "4:3 Output," the edge of
the screen may be hidden or displayed with
black bands, or the left and right sides of the
image may flicker. In this case, change the
settings on your TV, not on this recorder.
Depending on the connected equipment,
the video signals of the selected HDMI
resolution may not be output.
, When connecting the DVI equipment,
720×480/576p video signals are output
even when an option other than 720×480/
576p is selected.
, When connecting the DVI equipment and a
The playback picture or TV programme
PC monitor that is HDCP compliant, only
from the equipment connected through the
720×480/576p video signals may be output.
recorder is distorted.
, If the playback picture output from a DVD
TV programme reception does not fill the
screen.
, Set the channel manually in "Programme
Setting" in the "Basic" setup (page 96).
, Select the correct source using the INPUT
SELECT button, or select a channel of any
TV programme using the PROG +/–
buttons.
The picture does not fill the screen.
, Set "TV Type" of the "Video Output" in the
, Any discs other than the HDD or DVD-
No sound is output from the HDMI OUT
jack.
, Try the following: 1
Turn the recorder off
2
and on again. Turn the connected
3
equipment off and on again. Disconnect
and then connect the HDMI cord again.
, The HDMI OUT jack is connected to a DVI
, If you have connected an AV amplifier to
device (DVI jacks do not accept audio
signals).
, The equipment connected to the HDMI
OUT jack does not conform to the audio
signal format, in this case set
"Audio(HDMI)" of "Audio Connection" to
"PCM" in the "Audio" setup (page 105).
Playback
Sound distortion occurs.
, Set "Audio ATT" in the "Audio" setup to
The recorder does not play any type of disc
"On" (page 104).
(except HDD).
, The disc is upside down. Insert the disc with
Sound is noisy.
, When playing a CD with DTS sound tracks,
, The disc is not correctly inserted.
noise will come from the LINE 2 OUT R-
, Moisture has condensed inside the recorder.
AUDIO-L jacks, LINE 1 – TV jack, or
LINE 3/DECODER jack (page 69).
The sound volume is low.
, If the disc was recorded on another recorder
, The sound volume is low on some DVDs.
The sound volume may improve if you set
"Audio DRC" in the "Audio" setup to "TV
Mode" (page 106).
The recorder does not start playback from
, Set "Audio ATT" in the "Audio" setup to
the beginning.
"Off" (page 104).
, Resume play was activated (page 67).
, You have inserted a DVD whose Title menu
An alternate audio track cannot be
recorded or played.
, When recording from connected
equipment, set "Line Audio Input" in
OPTIONS menu to "Bilingual" (page 65).
The recorder starts playing automatically.
, Multilingual tracks (main and sub) cannot
, The DVD VIDEO features an auto
be recorded on DVD+RWs, DVD-RWs
(Video mode), DVD+Rs, or DVD-Rs
(Video mode). To record the language, set
"Bilingual Recording" of the "DVD Rec. Playback stops automatically.
Settings" in the "Recording" setup to , If the DVD has an auto pause signal, the
"Main" or "Sub" before recording
(page 107). To record both the main and sub
sounds, record on DVD-RWs/DVD-Rs
(VR mode).
manual).
farther apart.
AERIAL OUT jack on the recorder.
Connect the cable to the AERIAL IN jack.
the channels.
– TV jack, select "L1" in the front panel
display by pressing PROG +/– or INPUT
SELECT.
If the equipment is connected to the LINE 2
IN jacks, select "L2" in the front panel
display by pressing PROG +/– or INPUT
SELECT.
If the equipment is connected to the LINE
3/DECODER jack, select "L3" in the front
panel display by pressing PROG +/– or
INPUT SELECT.
If the equipment is connected to the DV IN
jack, (this is usually for a digital video
camera connection), select "DV" in the
front panel display by pressing INPUT
SELECT.
player, VCR, or tuner goes through your
recorder before reaching your TV, the copy-
protection signal applied to some
programmes could affect picture quality.
Disconnect the playback equipment in
question and connect it directly to your TV.
"Video" setup in accordance with the
screen size of your TV (page 101).
,continued
113
RWs/DVD-Rs (VR mode) cannot be used
for recording both main and sub sounds. To
record on the HDD, set "Bilingual
Recording" of the "HDD Rec. Settings" in
the "Recording" setup to "Main+Sub"
(page 106).
the DIGITAL OUT (COAXIAL or
OPTICAL) jack and want to change the
audio track for HDD/DVD-RWs/DVD-Rs
(VR mode) during playback, set "Dolby
Digital" of the "Audio Connection" in the
"Audio" setup to "D-PCM" (page 104).
the labelled side facing up.
In this case, if the recorder is on, leave it on
(if it is off, leave it off) for about an hour
until the moisture evaporates.
and was not finalised (page 41), the
recorder cannot play the disc.
or DVD menu automatically appears on the
TV screen when it is first inserted. Use the
menu to start playback.
playback function.
recorder stops playback at the auto pause
signal.
,continued
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