Reset Your Canvio Home; Erase Data; Solutions To Common Issues - Toshiba Canvio Home User Manual

Service and support
SERVICE AND SUPPORT
http://www.toshibastorage.com/canviohome

Reset your CANVIO HOME

The reset button is located on the back of the device. See
location.
To reset the CANVIO HOME, use a ballpoint pen or other small-tipped element to press and hold the reset button for at least
two (2) seconds. This resets the device name and resets the administrator password to the default "admin."

Erase data

If your CANVIO HOME contains sensitive data, please be aware that the following standard deletion procedures do not
remove the data from the device:
v
Selecting Delete for a target file
v
Putting files in and emptying the Recycle Bin
v
Reformatting the media
v
Reinstalling the CANVIO HOME installation software
The procedures above delete only the initial part of the data used for file management. This makes the file invisible to the
operating system, but specialized utilities can still read the data.
If you dispose of or transfer your CANVIO HOME device, use one of the following methods to destroy all data and prevent
unauthorized use of such data:
v
Physically destroy the CANVIO HOME device
v
Use a proven specialized utility to overwrite all the data
v
Take the device to a professional deletion service
Toshiba is not responsible for the deletion of the data on your device.

Solutions to common issues

The network cannot find the CANVIO
Verify the following:
v
The Ethernet cable is securely connected into the CANVIO HOE Ethernet port and to a network router or switch.
v
The router is connected to a working outlet.
v
The computer and the CANVIO HOME are on the same network subnet.
v
The router or switch is set up to provide IP addresses automatically (DHCP server).
v
The computer meets the requirements to install the CANVIO HOME software. See
The network router or switch failed
1 Verify that the router or switch Ethernet cables are connected correctly.
2 Verify that the router or switch AC adapter is plugged into a working outlet and into the router or switch.
3 Reboot both the CANVIO HOME device and the router/switch.
The indicator lights are not lit
Verify that the AC adapter is plugged into a working outlet and into the CANVIO HOME power jack.
The amber indicator light is on
This indicates that the CANVIO HOME device has less than 10% capacity remaining for any additional digital media and files.
You may notice significantly slower performance and should delete files or backups to ensure proper device operation.
Please contact Toshiba at
space.
"Get to know your CANVIO
®
HOME device
http://www.toshiba.com to purchase an additional CANVIO HOME device to add more storage
47
®
HOME" on page 9 for the exact
"System requirements" on page
Copyright © 2013 Toshiba
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