Fujitsu ETERNUS DX60 S3 Operating Instructions Manual
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Fujitsu ETERNUS DX60 S3 Operating Instructions Manual

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P3AM-9012-01ENZ0
FUJITSU Storage
ETERNUS DX60 S3
Disk storage system
Operation Guide (Basic)

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  • Page 1 P3AM-9012-01ENZ0 FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic)
  • Page 2 This page is intentionally left blank.

  • Page 3: About This Manual

    Preface Fujitsu would like to thank you for purchasing our FUJITSU Storage ETERNUS DX60 S3 Disk storage system (hereinafter referred to as ETERNUS DX). The ETERNUS DX is designed to be connected to Fujitsu servers (Fujitsu M10, PRIMEQUEST, or PRIMERGY) or non-Fujitsu servers.

  • Page 4: Naming Conventions

    Windows Server 2008 R2 for Itanium-Based Systems ® ® Microsoft Windows Server 2008 HPC Edition ® ® Microsoft Windows Server 2008 R2 HPC Edition FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 5 ■ Abbreviations Used in This Manual • "ETERNUS DX" refers to the FUJITSU Storage ETERNUS DX60 S3 Disk storage system. "CA" refers to a host interface module that is used in an ETERNUS DX to connect to a server. •...
  • Page 6 The black "Must Do..." circle indicates actions that must be taken. The required ac- tion is both illustrated inside the black disk and written above it (e.g. Unplug). FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED...
  • Page 7 - Be careful that no liquid seeps into the ETERNUS DX when using cleaners, etc. - Do not use alcohol or other solvents to clean the ETERNUS DX. Warning layout ribbon FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 8: Table Of Contents

    3.2 Displaying Status via ETERNUS Web GUI..................40 3.3 Displaying Status via ETERNUS CLI....................41 3.4 Event Notification......................... 42 3.5 Audit Log............................43 Chapter 4 Component Expansion/Function Enhancement FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 9 5.2.1 Maintenance Support Period ..........................68 5.2.2 Related Service ..............................68 Chapter 6 Troubleshooting 6.1 Check List ............................. 69 6.2 Required Information for Inquiries ....................77 FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 10 OFF Position (Marked "¡") of the PSU Switch of a Power Supply Unit ............34 Figure 3.1 ETERNUS Web GUI Screen .........................40 Figure 3.2 Event Notification ............................43 Figure 3.3 Audit Log..............................43 FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 11 Status and Meanings of Each LED (Power Supply Unit) ................27 Table 3.1 General Status of ETERNUS Web GUI......................41 Table 3.2 General Status of ETERNUS CLI .........................41 FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 12: Chapter 1 Component Name/Led Name

    This section provides the names of the components in the front of a controller enclosure. ■ 2.5" Type Figure 1.1 Front View of a 2.5" Type Controller Enclosure Operation panel 2.5" drive Flange cover FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 13: Rear

    Figure 1.3 Rear View of a Controller Enclosure (When Only One Controller is Installed) Controller (CM#0) Cover Remove this when installing an additional controller (optional). Power supply unit (PSU#0) Power supply unit (PSU#1) FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 14: Figure 1.4 Rear View Of A Controller Enclosure (When Two Controllers Are Installed)

    Figure 1.4 Rear View of a Controller Enclosure (When Two Controllers are Installed) Controller (CM#0) Controller (CM#1) Power supply unit (PSU#0) Power supply unit (PSU#1) FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 15: Components (Front)

    The installation location of the controller enclosure is identified (blinks blue) according to the instruction that is issued from ETERNUS Web GUI or ETERNUS CLI. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 16 (blinks green) CACHE There is data in the cache memory of the ETERNUS DX. (green) READY The ETERNUS DX is available for use. (green) FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 17: Figure 1.6 2.5" Drives

    DRIVE FAULT LED Figure 1.9 Drive Slot Numbers (3.5" Type Controller Enclosure) Slot#8 Slot#9 Slot#10 Slot#11 Slot#4 Slot#5 Slot#6 Slot#7 Slot#0 Slot#1 Slot#2 Slot#3 FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 18: Components (Rear)

    LED. Figure 1.10 Controllers 12 13 iSCSI PWC port This port is used to connect a power synchronization unit with an RS232C cable. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 19: Table 1.3 Status And Meanings Of Each Led (Controller)

    As ordered via ETERNUS Web GUI or ETERNUS CLI, the installation (blinks blue) location of the controller is identified. System Capacitor Unit (SCU) is charging. (blinks green) FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 20 The host interface port (iSCSI) is in error status. (amber) CA FAULT The host interface is in error status. (amber) MASTER The controller is set as a Master CM. (green) FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 21: Figure 1.11 Power Supply Unit (Controller Enclosure)

    FAN FAIL The power supply unit or the fan in the power supply unit is in er- (amber) ror status. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 22: 3.5" Type Drive Enclosure

    Figure 1.13 Rear View of a Drive Enclosure (When Only One I/O Module is Installed) I/O module (IOM#0) Cover Remove this when installing an additional I/O module (optional). Power supply unit (PSU#0) Power supply unit (PSU#1) FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 23: Figure 1.14 Rear View Of A Drive Enclosure (When Two I/O Modules Are Installed)

    Figure 1.14 Rear View of a Drive Enclosure (When Two I/O Modules are Installed) I/O module (IOM#0) I/O module (IOM#1) Power supply unit (PSU#0) Power supply unit (PSU#1) FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 24: Components (Front)

    ETERNUS Web GUI or ETERNUS CLI. FAULT The drive enclosure is in error status. (amber) POWER DC power is supplied to the drive enclosure. (green) FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 25: Components (Rear)

    This section describes the I/O modules and the power supply units in the rear of the drive enclosure. ■ I/O Modules The I/O module is a component that controls how the controller and the drives interact. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 26: Figure 1.18 I/O Module

    (blinks blue) to the instruction that is issued from ETERNUS Web GUI or ETER- NUS CLI. FAULT The I/O module is in error status. (amber) FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 27: Figure 1.19 Power Supply Unit (Drive Enclosure)

    FAN FAIL The power supply unit or the fan in the power supply unit is in er- (amber) ror status. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 28: Power Distribution Units (For Regions Other Than Emea&I)

    Inlet (INPUT) This is a socket (IEC60320 C14) for incoming power supply. This socket is used to connect a power cord (AC input cable). FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 29: Power Distribution Units (2U)

    Outlet (OUTPUT) This is a socket (IEC60320 C13) for outgoing power supply. This socket is used to connect a power cord (AC output cable). FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 30: Chapter 2 Basic Operation

    Make sure all of the main line switches are in the ON position. ● For 1U Figure 2.1 ON Position (Marked "|") of the Main Line Switches on a 1U Power Distribution Unit Main line switch FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 31: Figure 2.2 On Position (Marked "|") Of The Main Line Switches On A 2U Power Distribution Unit

    OFF position, and turn the main line switch to the OFF position. ● For 1U Figure 2.3 OFF Position (Marked "¡") of the Main Line Switches on a 1U Power Distribution Unit Main line switch FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 32: Figure 2.4 Off Position (Marked "¡") Of The Main Line Switches On A 2U Power Distribution Unit

    When turning the main line switch to ON (marked "|") right after turning the main line switch to OFF (marked "¡"), turn it back to ON (marked "|") after the POWER LED of the power supply unit has turned off completely. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 33: Switching On And Off The Psu Switch On The Power Supply Unit

    For the drive enclosure, the POWER LED on the power supply unit emits green lights and the fan revolves at • high speed for 30 seconds. Drive enclosure Controller enclosure Power supply unit (PSU#0) Power supply unit (PSU#1) POWER FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 34: Figure 2.6 Off Position (Marked "¡") Of The Psu Switch Of A Power Supply Unit

    Figure 2.6 OFF Position (Marked "¡") of the PSU Switch of a Power Supply Unit Power supply unit (PSU#0) Power supply unit (PSU#1) Check that the POWER LED of the power supply unit is off. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 35: Powering On

    After power-off, wait for about one minute before turning power on again. This section explains how to use the Power switch to turn on the ETERNUS DX. For other procedures, refer to the related manuals. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 36: Powering Off

    After power-off, wait for about one minute before turning power on again. • This section explains how to use the Power switch to turn off the ETERNUS DX. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 37 READY LED turning off and the POWER LED turning off, the ETERNUS DX power may turn on. The ETERNUS DX power is turned off. The POWER LED is turned off. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 38: Using The Function Button

    Use the pin to push down the FUNCTION button for three seconds. The ETERNUS DX is in maintenance status when the MAINTENANCE LED is green. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED...
  • Page 39 Use the pin to push down the FUNCTION button for three seconds. The MAINTENANCE LED turns off, which indicates that the ETERNUS DX is no longer in maintenance sta- tus. Attach the flange cover. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 40: Chapter 3 Storage System Monitoring

    The status of the ETERNUS DX and the usage status of RAID groups, TPPs, and SDPs can be checked in the Overview screen of ETERNUS Web GUI. Figure 3.1 ETERNUS Web GUI Screen Table 3.1 shows the general status. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 41: Displaying Status Via Eternus Cli

    An abnormality is detected and access from the host cannot be received. Subsystem Down The ETERNUS DX cannot be used. Change Assigned CM CM hot expansion recovery is required. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 42: Event Notification

    For the notified Syslog messages, refer to "Message List". ■ Remote Support The information for errors that occur in the ETERNUS DX is notified to the remote support center. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 43: Audit Log

    Change settings the process time, ↓ Log out the process details, and the process results Audit log System administrator ETERNUS DX Syslog server FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 44: Chapter 4 Component Expansion/Function Enhancement

    Contact your sales representative or maintenance engineer if drives that are instal- led by default need to be uninstalled or moved to another slot. 4.1.1 Installable Drives For installable drives, refer to "Product List". FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 45: Drive Handling Instructions

    Failure to discharge static elec- tricity may cause device failure. Leave the drive in its package until ready to install it. • FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 46: Additional Drive Installation Procedure

    If components are installed in a way other as described in this section, damage and/or device failure or electrical shock may occur. Do Not • Do not install drives that are for use in other devices. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 47 Keep the removed dummy drive units in a safe place where they will not be lost. Install the new drive. Press the catch on the drive lock lever to unlock it. Catch Lock lever FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 48 In the [Drives] screen of [Component] on the ETERNUS Web GUI screen, check that the added drives have been recognized. Set up RAID groups, volumes, hot spares, and host affinity settings, as required. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 49 Insert the drive all the way into the slot, making sure that it is firmly seated and that the lock lever is still left open. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED...
  • Page 50 In the [Drives] screen of [Component] on the ETERNUS Web GUI screen, check that the added drives have been recognized. Set up RAID groups, volumes, hot spares, and host affinity settings, as required. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 51: Installing Additional Drive Enclosures

    To avoid this, allow the packed drive enclosure sufficient time in the warmer place (one hour for each 15°C of temperature difference) to adapt to the new tempera- ture. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 52 Do not handle the drive enclosure roughly or subject it to physical shocks when lay- • ing it down. Do not stack the drive enclosures. • Do not knock or drop the drive enclosure on hard objects. • FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 53: Additional Drive Enclosure Installation Procedure

    Display the [Add Drive Enclosure] screen. In the [Storage] screen of [Component], click [Add Drive Enclosure] in [Action]. The [Add Drive Enclosure] screen appears. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 54 Wear a wrist strap or touch a metal part to discharge the human body's natural static electricity. Install the drive enclosure in the rack. This step explains how to install drive enclosures that are used in regions other than EMEA&I. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 55 (Front view of rack pillar) M5 screw Rack rail (right) The M5 screw positions for the rack rails are determined by the drive enclosure base line. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 56 Failure to do so may cause injury. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED...
  • Page 57 Check the connection destination of the mini SAS HD cables between enclosures. The connectors on the cable with the "l" symbol are connected to the DI (IN) ports on the added • drive enclosure. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 58 Wrap the release tie around the power cord and fasten the release tie from either side. Make sure that the release tie is not loose. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED...
  • Page 59 Configuration of IOM#0 in the drive enclosure that is to be added and the power supply units in the system is performed. Click the [Next >>] button. The [Connect Cable] screen appears. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 60 For details on drive installation, refer to "4.1.3 Additional Drive Installation Procedure" (page 46). If a wrist strap is used, remove the wrist strap. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 61: Adding Servers

    Click the [Volume] tab on the navigation of the ETERNUS Web GUI screen. The [Volumes] screen appears. In [Action], click [Create]. The [Create Volumes] screen appears. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 62 Click the [OK] button. The volume is created and the registration completion screen appears. Click the [Done] button. The screen display returns to the [Volumes] screen. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 63: Connection Setup

    Register a host in a host group, and then click the [Add] button. A confirmation screen appears. Click the [OK] button. The host group is added and the registration completion screen appears. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 64 The CA port group is created and the setting completion screen appears. Click the [Done] button. The screen display returns to the [CA Port Group] screen. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 65 The LUN group is added and the setting completion screen appears. Click the [Done] button. The screen display returns to the [LUN Group] screen. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 66 [Create] button. A confirmation screen appears. Click the [OK] button. The host affinity is created and the registration completion screen appears. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 67 Chapter 4 Component Expansion/Function Enhancement Adding Servers Click the [Done] button. The screen display returns to the [Connectivity] screen. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 68: Chapter 5 Maintenance

    If a possible error that may occur is detected or an error occurs when remote support service is used, the con- tents of events are automatically sent to the remote support center and notified to the user. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED...

  • Page 69: Chapter 6 Troubleshooting

    Has there been a recent main power failure? If the Power Resume function is enabled, the ETERNUS DX turns on automatically after the power is re- stored. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 70 Press the controller enclosure's Power switch for four seconds or more to turn off the ETERNUS DX. Drive enclosures with no mini SAS HD cable between enclosures connected will remain on. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED...
  • Page 71 Protection (Shield) function works and how to check whether it is running, refer to "Design Guide (Basic)". If the problem persists, contact your maintenance engineer. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 72 Note that the settings (network environment settings and firewall settings) for all of the LAN ports are initialized after the following procedure is performed. Remove the flange cover of the controller enclosure. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 73 ■ When I/O Access is Slow Check the points that are shown below. When the cause is not identified, contact your maintenance engi- neer. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 74 Check if an error occurs in a path by using a path management tool such as ETERNUS Multipath Manager. • Refer to the relevant manuals and take the required actions. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 75 Turn off the server where the LAN card is to be replaced. Replace the LAN card. For details on the replacement procedure, refer to the relevant documentation for the LAN card. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...
  • Page 76 Set the SAS address, host affinity, and other settings of the new SAS card by referring to the information recorded in Step After completing the settings, confirm that access from the server is available. FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED P3AM-9012-01ENZ0...

  • Page 77: Required Information For Inquiries

    ETERNUS Web GUI. For details on obtaining the log/dump information, refer to "Web GUI User's Guide (Settings)". FUJITSU Storage ETERNUS DX60 S3 Disk storage system Operation Guide (Basic) Copyright 2014 FUJITSU LIMITED...
  • Page 78 However, Fujitsu shall assume no responsibility for any operational problems as the result of errors, omissions, or the use of information in this manual. Fujitsu assumes no liability for damages to third party copyrights or other rights arising from the use of any information •...

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