Network Connection Troubleshooting - Fujitsu ScanSnap N1800 Operator's Manual

8.2

Network Connection Troubleshooting

If a network connection is not possible, first check the scanner status and system settings.
The following section provides information about general troubles that may occur when
connecting to a network.
If the cause of the problem is unknown or the problem persists, check the items in
Points to Check before Contacting Your FUJITSU Scanner Dealer" (page 467)
contact your FUJITSU scanner dealer or an authorized FUJITSU scanner service
provider.
8.2.1 Basic Network Operation Tests
The following network operation tests are available on the administrator window, and
should be performed after the network has been setup.
Checking basic network operation with a Ping test
Checking the network operating status
Checking the NTP server settings by synchronizing the system time (if using an
NTP server)
Checking the mail server by sending a test mail (if scanned data is to be sent as an
e-mail, by fax, or when requesting alert notifications by e-mail)
■ Checking Basic Network Operation with a Ping Test
Check the network connection status of the following computers and servers associated
with the network.
For details about the checking procedure, refer to
Connection with a Ping Test" (page
Computer with Admin Tool installed
Computer with Central Admin Console installed
Computer with Central Admin Server software installed
Computer with User Editor installed
DNS server
WINS server
NTP server
LDAP server
SMTP server
File server
FTP server
Print server
SharePoint server
Domain controller
Proxy server
Depending on the server setting, there may be no response from a Ping test.
8.2 Network Connection Troubleshooting
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