HP Officejet Enterprise Color MFP X585 User Manual page 10

Solve wired network problems ......................................................................................................................... 150
Solve fax problems ............................................................................................................................................ 152
Index ........................................................................................................................................................... 157
viii
Check the image-adjustment settings ........................................................................................... 147
Optimize fax quality for text or pictures ........................................................................................ 147
Check the error-correction settings ............................................................................................... 147
Send to a different fax machine ..................................................................................................... 148
Clean the pickup rollers and separation pad in the document feeder ........................................... 148
Check the fit-to-page setting ......................................................................................................... 149
Check the sender's fax machine ..................................................................................................... 149
Poor physical connection ................................................................................................................ 150
The computer is using the incorrect IP address for the product ................................................... 150
The computer is unable to communicate with the product ........................................................... 150
The product is using incorrect link and duplex settings for the network ...................................... 151
New software programs might be causing compatibility problems ............................................. 151
The computer or workstation might be set up incorrectly ............................................................ 151
The product is disabled, or other network settings are incorrect ................................................. 151
Checklist for solving fax problems ................................................................................................. 152
What type of phone line are you using? ....................................................................... 152
Are you using a surge-protection device? .................................................................... 152
Are you using a phone company voice-messaging service or an answering
machine? ....................................................................................................................... 152
Does your phone line have a call-waiting feature? ..................................................... 153
Check fax accessory status .......................................................................................... 153
General fax problems ...................................................................................................................... 154
The fax failed to send ................................................................................................... 154
An Out of Memory status message displays on the product control panel ................ 154
Print quality of a photo is poor or prints as a gray box ............................................... 154
You touched the Stop button to cancel a fax, but the fax was still sent ..................... 154
No fax address book button displays ........................................................................... 154
Not able to locate the Fax settings in HP Web Jetadmin ............................................. 154
The header is appended to the top of the page when the overlay option is
enabled ......................................................................................................................... 154
A mix of names and numbers is in the recipients box ................................................. 154
A one-page fax prints as two pages ............................................................................. 155
A document stops in the document feeder in the middle of faxing ............................ 155
The volume for sounds coming from the fax accessory is too high or too low .......... 155
ENWW