HP ProLiant BL660c Gen9 Maintenance And Service Manual
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HP ProLiant BL660c Gen9 Maintenance And Service Manual

HP ProLiant BL660c Gen9 Maintenance And Service Manual

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HP ProLiant BL660c Gen9 Server Blade
Maintenance and Service Guide
Abstract
This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and
software. This guide is for an experienced service technician.
Part Number: 798323-001
June 2015
Edition: 1

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Summary of Contents for HP ProLiant BL660c Gen9

  • Page 1 HP ProLiant BL660c Gen9 Server Blade Maintenance and Service Guide Abstract This guide describes identification and maintenance procedures, diagnostic tools, specifications and requirements for hardware components and software. This guide is for an experienced service technician. Part Number: 798323-001 June 2015...
  • Page 2 © Copyright 2015 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.

  • Page 3: Table Of Contents

    Diagnostic tools .......................... 56 Product QuickSpecs ............................ 56 HP iLO ..............................56 Active Health System ........................57 HP ProLiant Pre-boot Health Summary ....................57 Integrated Management Log ......................58 HP UEFI System Utilities..........................58 Using HP UEFI System Utilities ......................58 Embedded Diagnostics option ......................
  • Page 4 Direct connect SATA cabling ........................71 SAS cabling .............................. 72 Using the HP c-Class Blade SUV Cable ......................72 Connecting locally to a server blade with video and USB devices ..............72 Accessing a server blade with local KVM ................... 72 Accessing local media devices ......................

  • Page 5: Customer Self Repair

    HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP. In cases where it is required to return the defective part to HP, you must ship the defective part back to HP within a defined period of time, normally five (5) business days. The defective part must be returned with the associated documentation in the provided shipping material.
  • Page 6 HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente (CSR, Customer Self Repair). Se in fase di diagnostica HP (o un centro di servizi o di assistenza HP) identifica il guasto come riparabile mediante un ricambio CSR, HP lo spedirà direttamente al cliente per la sostituzione.
  • Page 7 La mancata restituzione del componente può comportare la fatturazione del ricambio da parte di HP. Nel caso di riparazione da parte del cliente, HP sostiene tutte le spese di spedizione e resa e sceglie il corriere/vettore da utilizzare.
  • Page 8 Si, durante la fase de diagnóstico, HP (o los proveedores o socios de servicio de HP) identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR, HP le enviará dicho componente directamente para que realice su sustitución. Los componentes CSR se clasifican en dos categorías:...
  • Page 9 HP podrá cobrarle por el de sustitución. En el caso de todas sustituciones que lleve a cabo el cliente, HP se hará cargo de todos los gastos de envío y devolución de componentes y escogerá la empresa de transporte que se utilice para dicho servicio.
  • Page 10 Opcional – Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 11 No caso desse serviço, a substituição de peças CSR é obrigatória. Se desejar que a HP substitua essas peças, serão cobradas as despesas de transporte e mão-de-obra do serviço. Customer self repair 11...
  • Page 12 Customer self repair 12...
  • Page 13 Customer self repair 13...
  • Page 14 Customer self repair 14...

  • Page 15: Illustrated Parts Catalog

    Illustrated parts catalog Server blade components HP continually improves and changes product parts. For complete and current supported parts information, see the HP PartSurfer website (http://partsurfer.hp.com). Item Description Spare part Customer self repair number (on page 5) Mechanical components Access panel...
  • Page 16 Item Description Spare part Customer self repair number (on page 5) Mezzanine assembly 784960-001 Mandatory Serial label pull tab 777690-001 Mandatory System components Processors — — a) 2.1-GHz Intel Xeon E5-4660 v3 processor** 791911-001 Optional b) 2.1-GHz Intel Xeon E5-4650 v3 processor* ** 791912-001 Optional c) 1.7-GHz Intel Xeon E5-4640 v3 processor* ** 791913-001 Optional...
  • Page 17 Item Description Spare part Customer self repair number (on page 5) r) 450-GB, SAS, SFF, 10,000-rpm, 6G* 653956-001 Mandatory s) 600-GB, SAS, SFF, 10,000-rpm, 6G* 653957-001 Mandatory t) 900-GB, SAS, SFF, 10,000-rpm, 6G* 653971-001 Mandatory u) 146-GB, SAS, SFF, 15,000-rpm, 6G* 653950-001 Mandatory v) 300-GB, SAS, SFF, 15,000-rpm, 6G* 653960-001 Mandatory...
  • Page 18 Trusted Platform Module 744411-001 No Mezzanine and FlexibleLOM options Controllers* — — a) HP LPe1605 16Gb Fibre Channel HBA for BladeSystem 718577-001 Mandatory c-Class* b) HP QMH2672 16Gb Fibre Channel Host Bus Adapter* 711305-001 Mandatory c) HP Smart Array P741m/2G Controller*...
  • Page 19 Optional—Parts for which customer self repair is optional. These parts are also designed for customer self repair. If, however, you require that HP replace them for you, there may or may not be additional charges, depending on the type of warranty service designated for your product.
  • Page 20 Optional: Opcional—Peças cujo reparo feito pelo cliente é opcional. Essas peças também são projetadas para o reparo feito pelo cliente. No entanto, se desejar que a HP as substitua, pode haver ou não a cobrança de taxa adicional, dependendo do tipo de serviço de garantia destinado ao produto.
  • Page 21 Illustrated parts catalog 21...

  • Page 22: Removal And Replacement Procedures

    T-15 Torx screwdriver • T-10 Torx screwdriver • No. 2 Phillips screwdriver • HP Insight Diagnostics software ("HP Insight Diagnostics" on page 60) Safety considerations Before performing service procedures, review all the safety information. Preventing electrostatic discharge To prevent damaging the system, be aware of the precautions you need to follow when setting up the system or handling parts.

  • Page 23: Symbols On Equipment

    CAUTION: When performing non-hot-plug operations, you must power down the server blade and/or the system. However, it may be necessary to leave the server blade powered up when performing other operations, such as hot-plug installations or troubleshooting. Symbols on equipment The following symbols may be placed on equipment to indicate the presence of potentially hazardous conditions.

  • Page 24: Remove The Server Blade

    IMPORTANT: When the server blade is in standby mode, auxiliary power is still being provided to the system. Depending on the Onboard Administrator configuration, use one of the following methods to power down the server blade: • Press and release the Power On/Standby button. This method initiates a controlled shutdown of applications and the OS before the server blade enters standby mode.

  • Page 25: Installing A Server Blade

    Remove the server blade. Place the server blade on a flat, level work surface. WARNING: To reduce the risk of personal injury from hot surfaces, allow the drives and the internal system components to cool before touching them. CAUTION: To prevent damage to electrical components, properly ground the server blade before beginning any installation procedure.

  • Page 26: Access Panel

    Open the server blade latch. Install the server blade. Access panel To remove the component: Power down the server blade (on page 23). Remove the server blade (on page 24). Press the access panel release button. Removal and replacement procedures 26...

  • Page 27: Drive Blank

    Slide the access panel towards the rear of the server blade, and then lift to remove the panel. To replace the component: Place the access panel on top of the server blade. Slide the access panel forward until it clicks into place. Drive blank Remove the component as indicated.

  • Page 28: Enclosure Connector Covers

    Prepare the drive. Install the drive. Determine the status of the drive from the drive LED definitions ("Hot-plug drive LED definitions" on page 65). Enclosure connector covers To remove the component: Place the server blade on a flat, level work surface. Removal and replacement procedures 28...

  • Page 29: Mezzanine Assembly

    Remove the enclosure connector covers. To replace the component, reverse the removal procedure. Mezzanine assembly To remove the component: Power down the server blade (on page 23). Remove the server blade (on page 24). Place the server blade on a flat, level work surface. Remove the access panel ("Access panel"...

  • Page 30: Mezzanine Options

    NOTE: If populating the mezzanine connector 3 slot in the server blade (behind processors 2 and 4), the mezzanine card must be placed in the top bracket slot. Align the mezzanine assembly with the guide pins on the system board, and then install the mezzanine assembly on the system board.
  • Page 31 Remove the mezzanine card from the mezzanine assembly. To replace the component: Align the mezzanine card with the guide pins on the mezzanine assembly. Removal and replacement procedures 31...

  • Page 32: Flexiblelom

    Install the mezzanine card in the mezzanine assembly, and then tighten the mezzanine card screws to secure the card to the mezzanine assembly. Align the mezzanine assembly with the guide pins on the system board, and then install the mezzanine assembly on the system board.

  • Page 33: Storage Controller

    Remove the access panel ("Access panel" on page 26). Remove the mezzanine assembly ("Mezzanine assembly" on page 29). Use the FlexibleLOM handle to remove the FlexibleLOM from the system board. To replace the component, reverse the removal procedure. Storage controller To remove the component: Power down the server blade (on page 23).

  • Page 34: Heatsink Blank

    Prepare the storage controller for removal. Remove the storage controller. To replace the component, reverse the removal procedure. Heatsink blank To remove the component: Power down the server blade (on page 23). Remove the server blade (on page 24). Place the server blade on a flat, level work surface. Remove the access panel ("Access panel"...

  • Page 35: Dimm Baffles

    Disconnect the direct connect SATA cables ("Direct connect SATA cabling" on page 71). Using a no. 2 Phillips screwdriver, remove the heatsink blank. Retain the heatsink blank for future use. To replace the component, reverse the removal procedure. CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws.
  • Page 36 Center DIMM baffle Right DIMM baffle Removal and replacement procedures 36...

  • Page 37: Dimms

    Left DIMM baffle To replace the component, reverse the removal procedure. DIMMs CAUTION: To prevent improper cooling and thermal damage, always install DIMMs of the same height on the server blade. This server blade does not support mixing standard and non-standard height DIMMs.

  • Page 38: Hp Smart Storage Battery

    Remove the DIMM. To replace the component, reverse the removal procedure. To configure the memory mode, use HP UEFI System Utilities (on page 58). HP Smart Storage Battery To remove the component: Power down the server blade (on page 23).

  • Page 39: Drive Backplane

    Drive backplane To remove the component: Power down the server blade (on page 23). Remove the server blade (on page 24). Place the server blade on a flat, level work surface. Remove the access panel ("Access panel" on page 26). Remove all drives ("Drive"...

  • Page 40: System Battery

    Remove the front panel/drive cage assembly. Remove the drive backplane from the front panel/drive cage assembly. To replace the component, reverse the removal procedure. System battery If the server blade no longer automatically displays the correct date and time, then replace the battery that provides power to the real-time clock.

  • Page 41: Heatsink

    WARNING: The computer contains an internal lithium manganese dioxide, a vanadium pentoxide, or an alkaline battery pack. A risk of fire and burns exists if the battery pack is not properly handled. To reduce the risk of personal injury: Do not attempt to recharge the battery. •...
  • Page 42 Remove the server blade (on page 24). Place the server blade on a flat, level work surface. Remove the access panel ("Access panel" on page 26). Do one of the following: Remove the storage controller ("Storage controller" on page 33). Disconnect the direct connect SATA cables ("Direct connect SATA cabling"...

  • Page 43: Processor

    Remove the thermal interface protective cover from the heatsink. CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install the storage controller ("Storage controller"...
  • Page 44 To remove the component: Update the system ROM. Locate and download the latest ROM version from the HP website (http://www.hp.com/support). Follow the instructions on the website to update the system ROM. Power down the server blade (on page 23).
  • Page 45 CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts. Remove the processor from the processor retaining bracket. To replace the component: CAUTION: To avoid damage to the system board, processor socket, and screws, do not overtighten the heatsink screws.
  • Page 46 Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED.

  • Page 47: System Board

    Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Align and install the heatsink. Alternate tightening the screws until the heatsink is seated properly. Install the storage controller ("Storage controller"...
  • Page 48 CAUTION: When returning a damaged system board to HP, always install all processor socket covers to prevent damage to the processor sockets and system board. To remove the component: Power down the server blade (on page 23). Remove the server blade (on page 24).
  • Page 49 Remove the front panel/drive cage assembly. Remove the heatsink ("Heatsink" on page 41). Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. CAUTION: THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. To avoid damage to the system board, do not touch the processor or the processor socket contacts.
  • Page 50 Remove the processor from the processor retaining bracket. Install the processor socket protective cover in each processor socket. Retain all of the information on the serial label pull tab for use in installing the new system board. Remove the enclosure connector covers from the new system board and install the enclosure connector covers on the damaged system board ("Enclosure connector covers"...
  • Page 51 Open each of the processor locking levers in the order indicated, and then open the processor retaining bracket. Remove the clear processor socket cover. Retain the processor socket cover for future use. Removal and replacement procedures 51...
  • Page 52 Install the processor. Verify that the processor is fully seated in the processor retaining bracket by visually inspecting the processor installation guides on either side of the processor. THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED. CAUTION: Do not press down on the processor.
  • Page 53 Press and hold the processor retaining bracket in place, and then close each processor locking lever. Press only in the area indicated on the processor retaining bracket. Install the processor socket cover onto the processor socket of the failed system board. Clean the old thermal grease from the heatsink with the alcohol swab.

  • Page 54: Hp Trusted Platform Module

    If you suspect a TPM board failure, leave the TPM installed and remove the system board. Contact an HP authorized service provider for a replacement system board and TPM board.

  • Page 55: Troubleshooting

    • Simplified Chinese (http://www.hp.com/support/Gen9_TSG_zh_cn) The HP ProLiant Gen9 Troubleshooting Guide, Volume II: Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades. To view the guide, select a language: •...

  • Page 56: Diagnostic Tools

    QuickSpecs on the HP website (http://www.hp.com/go/qs). HP iLO The iLO subsystem is a standard component of HP ProLiant servers that simplifies initial server blade setup, server health monitoring, power and thermal optimization, and remote server administration. The iLO subsystem includes an intelligent microprocessor, secure memory, and a dedicated network interface.

  • Page 57: Active Health System

    HP Active Health System does not parse or change operating system data from third-party error event log activities, such as content created or passed through by the operating system. The data that is collected is managed according to the HP Data Privacy policy. For more information see the HP website (http://www.hp.com/go/privacy).

  • Page 58: Integrated Management Log

    • From within HP Insight Diagnostics (on page 60) HP UEFI System Utilities The HP UEFI System Utilities is embedded in the system ROM. The UEFI System Utilities enable you to perform a wide range of configuration activities, including: •...

  • Page 59: Embedded Diagnostics Option

    Embedded Diagnostics option The system BIOS in all HP ProLiant Gen9 servers includes an Embedded Diagnostics option in the ROM. The Embedded Diagnostics option can run comprehensive diagnostics of the server hardware, including processors, memory, drives, and other server components.

  • Page 60: Hp Insight Diagnostics

    USB support HP server blades support both USB 2.0 ports and USB 3.0 ports. Both types of ports support installing all types of USB devices (USB 1.0, USB 2.0, and USB 3.0), but may run at lower speeds in specific situations: •...

  • Page 61: External Usb Functionality

    Gen8 servers, HP SSA replaces ACU with an enhanced GUI and additional configuration features. HP SSA exists in three interface formats: the HP SSA GUI, the HP SSA CLI, and HP SSA Scripting. Although all formats provide support for configuration tasks, some of the advanced tasks are available in only one format.

  • Page 62: Automatic Server Recovery

    ASR is a feature that causes the system to restart when a catastrophic operating system error occurs, such as a blue screen, ABEND (does not apply to HP ProLiant DL980 Servers), or panic. A system fail-safe timer, the ASR timer, starts when the System Management driver, also known as the Health Driver, is loaded. When the operating system is functioning properly, the system periodically resets the timer.

  • Page 63: Component Identification

    Drive Bay 3 Drive Bay 4 Server blade release lever Server blade release button *The SUV connector and the HP c-Class Blade SUV Cable are used for some server blade configuration and diagnostic procedures. Front panel LEDs and buttons Item Description...

  • Page 64: Power Fault Leds

    3 flashes Memory 4 flashes Riser board PCIe slots 5 flashes FlexibleLOM 6 flashes Removable HP Flexible Smart Array controller/Smart SAS HBA controller 7 flashes System board PCIe slots 8 flashes Power backplane or storage backplane 9 flashes Power supply Serial label pull tab information The serial label pull tab is located on the front panel of the server blade.

  • Page 65: Drive Numbering

    Drive numbering Item Description Drive bay 1 Drive bay 2 Drive bay 3 Drive bay 4 Hot-plug drive LED definitions Item Status Definition Locate Solid blue The drive is being identified by a host application. Flashing blue The drive carrier firmware is being updated or requires an update. Activity ring Rotating green Drive activity...

  • Page 66: System Board Components

    System board components Item Description Solid state device connector (M.2) HP Smart Storage Battery connector Processor 3 DIMM slots (8) Processor 3 SAS controller connector Processor 1 DIMM slots (8) Processor 1 Board mounting screws (3) Enclosure connectors (2) Mezzanine connector 1 (Type A mezzanine only)

  • Page 67: System Maintenance Switch

    The symbols correspond to the symbols located on the interconnect bays. For more information, see the HP ProLiant BL660c Gen9 Server Blade Installation Instructions on the HP website (http://www.hp.com/support). System maintenance switch Position Default Function Off = iLO security is enabled.

  • Page 68: Dimm Slot Locations

    DIMM slot locations DIMM slots are numbered sequentially (1 through 8) for each processor. The supported AMP modes use the alpha assignments for population order, and the slot numbers designate the DIMM slot ID for spare replacement. DIMM identification To determine DIMM characteristics, use the label attached to the DIMM and the following illustration and table.

  • Page 69: Hp C-Class Blade Suv Cable

    P=15 DIMM type R = RDIMM (registered) L = LRDIMM (load reduced) For more information about product features, specifications, options, configurations, and compatibility, see the product QuickSpecs on the HP website (http://www.hp.com/go/qs). HP c-Class Blade SUV Cable Item Connector Description...

  • Page 70: Cabling

    Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance. HP Smart Storage Battery cabling Cabling 70...

  • Page 71: Direct Connect Sata Cabling

    Direct connect SATA cabling A single direct connect SATA device is cabled on the left side of the server blade. Two direct connect SATA devices are cabled as shown in the following illustration. Cabling 71...

  • Page 72: Sas Cabling

    Failure to do so can result in damage to the equipment. Open the serial label pull tab and connect the HP c-Class Blade SUV Cable to the server blade. Connect the video connector to a monitor.

  • Page 73: Accessing Local Media Devices

    Use a USB hub when connecting a USB CD-ROM drive to the server blade. The USB hub provides additional connections. Open the serial label pull tab and connect the HP c-Class Blade SUV cable to the server blade. Connect the video connector to a monitor.
  • Page 74 USB mouse Item Description Monitor USB CD/DVD-ROM drive USB keyboard USB hub USB mouse HP c-Class Blade SUV Cable Cabling 74...

  • Page 75: Specifications

    Specifications Environmental specifications Specification Value — Temperature range* 10°C to 35°C (50°F to 95°F) Operating -30°C to 60°C (-22°F to 140°F) Non-operating — Relative humidity (noncondensing)** 10% to 90% @ 28°C (82.4°F) Operating 5% to 95% @ 38.7°C (101.7°F) Non-operating —...

  • Page 76: Acronyms And Abbreviations

    Integrated Management Log keyboard, video, and mouse LAN on Motherboard LRDIMM load reduced dual in-line memory module NVRAM nonvolatile memory PCIe Peripheral Component Interconnect Express POST Power-On Self Test HP ProLiant Support Pack RBSU ROM-Based Setup Utility Acronyms and abbreviations 76...
  • Page 77 RDIMM registered dual in-line memory module serial attached SCSI SATA serial ATA Secure Digital Systems Insight Manager serial, USB, video Trusted Platform Module UDIMM unregistered dual in-line memory module universal serial bus Acronyms and abbreviations 77...

  • Page 78: Documentation Feedback

    Documentation feedback HP is committed to providing documentation that meets your needs. To help us improve the documentation, send any errors, suggestions, or comments to Documentation Feedback (mailto:docsfeedback@hp.com). Include the document title and part number, version number, or the URL when submitting your feedback.

  • Page 79: Index

    65 components 15, 22, 63, 66 health driver 62 components, identification 15, 63 HP c-Class Blade SUV Cable 69, 72 components, mechanical 15 HP Insight Diagnostics 60 connectors 63 HP Insight Diagnostics survey functionality 60...
  • Page 80 server blade release button 63 server blade release lever 63 LED, health 64 server blade removal 24 LEDs 65 server blade specifications 75 LEDs, drive 65 server specifications 75 LEDs, front panel 65 specifications 75 LEDs, hard drive 65 specifications, environmental 75 LEDs, troubleshooting 55 specifications, server blade 75 legacy USB support 60...

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