B Troubleshooting And Routine Maintenance; Troubleshooting; If You Are Having Difficulty With Your Machine - Brother MFC-5460CN User Manual

Troubleshooting and Routine
B
Maintenance

Troubleshooting

If you are having difficulty with your machine

Printing
Difficulty
No printout
Poor print quality
White horizontal lines appear in
text or graphics.
The machine prints blank pages.
Characters and lines are stacked.
Printed text or images are skewed.
Smudged stain at the top center of
the printed page.
Printing appears dirty or ink seems
to run.
Suggestions
Check the interface cable connection on both the machine and your computer.
(See the Quick Setup Guide.)
Make sure the machine is plugged in and not in Power Save mode.
One or more ink cartridges are empty. (See Replacing the ink
cartridges on page 57.)
Check to see if the LCD is showing an error message. (See Error
messages on page 51.)
Check that the correct printer driver has been installed and chosen.
Make sure the machine is online. Click Start and then Printers and Faxes.
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Right click and choose Brother MFC
'
and make sure that Use Printer Offline
Check the print quality. (See Checking the print quality on page 60.)
Make sure that the Printer Driver or Paper Type setting in the menu matches the
type of paper you are using. (See Printing for Windows
-
Guide on the CD ROM and Paper Type on page 9.)
Make sure that your ink cartridges are fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Cartridges
stay usable for up to two years if kept in their original packaging.)
The ink cartridge was in your machine over six months.
The ink cartridge may not have been stored properly before use.
Try using the recommended types of paper. (See Loading documents and
paper on page 5.)
The recommended environment for your machine is between 20°C to 33°C
(68°F to 91°F).
Clean the print head. (See Cleaning the print head on page 60.)
Try using the recommended types of paper. (See Loading documents and
paper on page 5.)
Clean the print head. (See Cleaning the print head on page 60.)
Check the printing alignment. (See Checking the printing alignment on page 61.)
Make sure the paper is loaded properly in the paper tray and the paper side guide
is adjusted correctly. (See Loading paper, envelopes and other media on page 6.)
Make sure the Jam Clear Cover is set properly.
Make sure the paper is not too thick or curled. (See Loading documents and
paper on page 5.)
Make sure you are using the correct types of paper. (See Loading documents and
paper on page 5.) Don't handle the paper until the ink is dry.
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XXXX (where XXXX is your model name),
'
is unchecked.
®
in the Software User's
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B
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