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Bosch D9412GV2 Troubleshooting Manual

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See also: Owner's Manual Supplement , User Manual
D9412GV2/D7412GV2
Troubleshooting Guide
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Control Panels

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Summary of Contents for Bosch D9412GV2

  • Page 1 D9412GV2/D7412GV2 Troubleshooting Guide Control Panels...
  • Page 2 D9412GV2/D7412GV2 | Troubleshooting Guide | CD-ROM • To order hard copies of this guide with an enclosed CD-ROM, request P/N F01U012326B. • To order the CD-ROM only, request P/N F01U012325B. Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 3: Table Of Contents

    TTP32: Silencing Alarms or Troubles, and Clearing Keypad Memory..............70 Central Station Communications Symptoms ......................71 TTP33: Control Panel Does Not Communicate with Central Station by Telephone..........72 TTP34: Dial Tone Does Not Occur after Red PHONE LED Lights ...............74 Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 4 TTP50: Unexpected Voltage on On-board Point Wiring..................108 TTP51: Device or Module Does Not Have Power....................111 Appendix ..................................113 Researching the Configuration of Points in an Existing Installation..............113 Keypad Messages ...............................123 Programming the Control Panel..........................124 Specifications................................126 Glossary ..................................133 Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 5: 1.0 Introduction

    D9412GV2/D7412GV2 | Troubleshooting Guide | 1.0 Introduction 1.0 Introduction Use this guide to identify the cause of a D9412GV2 or D7412GV2 Control Panel symptom, and to determine the appropriate corrective action. Many of the troubleshooting procedures contained in this guide vary depending on the system’s point expansion technology.

  • Page 6: 2.0 Troubleshooting Test Procedures

    If you answer “Yes” to a question, follow the line. • If you answer “No” to a question, follow the Following a TTP helps you quickly identify the cause of the symptom, and make the necessary repair. Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 7: 3.0 Troubleshooting

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting 3.0 Troubleshooting Access Control Symptoms Table 2: Access Control Symptoms Symptom Corrective Action Card does not open access door. Refer to TTP1 on page 8. Alarm occurs on access door after valid card read.

  • Page 8: Ttp1: Card Does Not Open Access Door

    D8301/W Series Low-profile Proximity Readers*, 26-bit D8302 Vandal-resistant Proximity Reader*, D8303/W Series Mullion Proximity Readers*, D8304/W Series Extended Range Proximity Readers* * Ensure that these card readers are configured for 26-bit mode. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 9 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Procedure Go to a keypad assigned to the same area as the Using RPS software or your D5200 Programmer, go affected access door. Press [COMMAND][4][6]. If using to RADXAXS→Event Profile. the D1255 keypad, when the keypad shows CYCLE Set both “Access Granted?”...
  • Page 10 “X” in the keypad display. Number Door is currently locked. Door Controller Address Device D9210B #1 D9210B #2 D9210B #3 D9210B #4 D9210B #5 D9210B #6 D9210B #7 D9210B #8 Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 11 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 1: D9210B to Door Strike Wiring Figure 3: D9210B to Magnetic Lock Wiring Control Panel D9210B D9210B Control Panel AUX power AUX power terminals terminals PWR + PWR + Magnetic Lock LCKN/C...
  • Page 12 D9210B. (Green) flashes. executing. LED is off. No card data is being received. D1 Reader LED rapidly Card data (Yellow) flashes. executing. LED is off. No card data is being received. Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 13: Ttp2: Alarm Occurs On Access Door After Valid Card Read

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP2: Alarm Occurs On Access Door After Valid Card Read Present a valid card to the reader, and open the affected access door. Initial Actions Does the alarm occur when the combined shunt time...
  • Page 14 The system is now operating as expected. If necessary, adjust shunt and extend times to meet the customer’s preferences. Adjust the settings for shunt time and extend time to meet the customer’s preferences, and retest. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 15 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 7: D9210B Wiring PWR + LCKN/C LCKCOM LCKN/O SDIA SDIB ZNCOM ZN + +5.20V DATA 0 DATA 1 BUZZER 1 - D9210B Access Control Module 2 - Tamper switch (normally open) 3 - Door contact (normal EOL in circuit) 4 - RTE/REX (normally open) Bosch Security Systems, Inc.

  • Page 16: Ttp3: Alarm Occurs When Exiting Access Door

    Is the point programmed to respond as desired? procedures. A 24-hour point creates an alarm condition regardless of the area’s armed state. When not using a REX, the point must be disarmed. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 17 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 8: D9210B to Door Contact Wiring PWR + LCKN/C LCKCOM LCKN/O SDIA SDIB ZNCOM ZN + +5.20V DATA 0 DATA 1 BUZZER 1 - D9210B Access Control Module 2 - Tamper switch (normally open)

  • Page 18: Ttp4: Keypad Shows Service 9210

    By swapping DIP switch addresses, Door 2 becomes Door 3, and vice-versa. Continue monitoring the affected door number on the keypad display. Does the keypad still display “F” for the affected access door number? Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 19 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 10: D9210B to Control Panel Connections (Auxiliary Power Supply) Do not restore the DIP switch addresses to their original settings. D9210B Disconnect the D9210B that shows “F” in the keypad display and set it aside. Disconnect the known good D9210B from its current location, and reconnect it where the affected D9210B was connected.
  • Page 20 “X” in the keypad display. Number Door is currently locked. Door #3 Door #2 Swap DIP switch addresses. By swapping DIP switch addresses, Door #2 becomes Door #3, and vice-versa. Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 21: Ttp5: Sdi Fail 33 To 40

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP6: Control Panel Log Shows “No Figure 14: Switch D9210B Location Entry” for Alleged Valid Card Control Panel If you just programmed the control panel, it might take approximately 15 min for all programming changes to take effect.

  • Page 22: Ttp7: D9210B Not Ready Appears On Keypads When Enrolling Cards, Tokens, Or Keyfobs

    Perimeter- armed. User with this authority level can gain access only when the system is disarmed. Blank No access is allowed regardless of system’s arming state. Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 23: Ttp8: Access Door Unlocks When Area Is Disarmed

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP9: Access Door Does Not Relock after TTP8: Access Door Unlocks When Area Is Clearing a Fire Alarm and Resetting Disarmed the Control Panel Description Description When the Auto Door programming prompt is set to Yes, the access door locks when the area is armed, and This is normal operation for the control panel.
  • Page 24 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 25: Point Symptoms

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Point Symptoms Table 15: Point Symptoms Symptom Corrective Action Keypad shows POINT TROUBLE. Refer to TTP10 Point Trouble on page 25. Control panel’s on-board point has only an EOL Refer to TTP16 Point Trouble on One of the Eight On-board Points resistor connected directly to it, but the keypad page 57.

  • Page 26: Ttp11: Point Trouble And D8128C Or D8128D Octopopits Are Connected To The Control Panel

    ON (refer to Figure 15 on page 27)? the >8 VDC. Replace the OctoPOPIT. Fix OctoPOPIT addressing and, if necessary, D8128D OctoPOPIT Point DIP switch settings. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 27 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Is there only one OctoPOPIT on the system with Disconnect the OctoPOPIT from the control panel. the termination switch in the ON position (refer to Configure a different OctoPOPIT with the same address and termination settings as the original...
  • Page 28 Short Selections: D = Delayed Response, I = Instant Alarm, S = Supervisory, T = Trouble, Blank = No Response For point types 1 through 3 only. For point type 0 only. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 29 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 17: Control Panel to OctoPOPIT Wiring Diagram Zonex Bus 1 Zonex Bus 1 Switch 1 Closed Switch 1 Open (Points 9 through 72) (Points 73 through 127) Bus 1 Bus 1 cont’d...

  • Page 30: Control Panel

    TTP48 Noise on Wire on page 102. • If the missing POPIT is the last POPIT on the POPIT data bus, refer to TTP47 Open Wiring on page 100. Replace the POPIT. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 31 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Refer to Figure 19 on page 36. At the location on the POPIT data bus where the missing point was removed, short the bus conductors Are the POPEX data wires connected correctly to the together.
  • Page 32 0 _ 2 _ 4 _ _ 0 1 _ 3 4 5 _ 0 _ 2 _ _ 5 6 0 1 _ 3 4 _ 6 0 _ 2 _ _ 5 _ Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 33 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Table 18: Point Assignments (continued) Table 18: Point Assignments (continued) POPIT Switch POPIT Switch Point Point Setting Setting _ 1 _ 3 _ 5 6 0 _ 2 _ _ _ 6 0 _ 2 _ _ _ _...
  • Page 34 _ 1 2 _ 4 5 _ 0 _ 2 3 _ 5 6 _ 1 2 _ 4 _ 6 0 _ 2 3 _ 5 _ _ 1 2 _ 4 _ _ Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 35 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Table 18: Point Assignments (continued) Table 18: Point Assignments (continued) POPIT Switch POPIT Switch Point Point Setting Setting _ 1 2 _ _ 5 6 _ _ _ 3 4 _ 6 _ 1 2 _ _ 5 _...
  • Page 36 Control Panel D8125 POPEX D9127U Positive (+) Negative (-) Zone Expansion Loop Figure 20: Point Expansion Technology Powered from Auxiliary Power Supply Control Panel Point Expansion Technology 12 V Auxiliary Power Supply Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 37: Control Panel

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP13: Point Trouble and D8125MUX and Detection Systems Multiplex The problem is corrected. Devices Are Connected to the Connect the D5060 Programmer to the Control Panel D8125MUX. Refer to Figure 23 Figure 24 on page 40.
  • Page 38 D5060 to the point to be programmed the following even point number is (Figure 23). If the MUX device has DIP switches, automatically programmed. program the device using its DIP switches. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 39 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting 3.2.4 DS7432 Eight-Input Remote Module Table 19: Multiplex Devices DS7432s occupy groups of eight points; however, when programming the DS7432 with the Multiplex Point Programmer, they must be programmed as four Product Point Type sets of dual points.
  • Page 40 • • • • • • • • • • Note: When using the DS7465i Input/Output Module, only Addresses 009 through 064 support the relay option (009 through 024 on the D7212GV2). Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 41 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Table 21 (continued) Table 21 (continued) Switch Number Point Switch Number Point (Relay) • = ON) (Relay) • = ON) Address Address • • • • • • • • • • •...
  • Page 42 Addresses 009 through 064 support the relay option (009 through 024 on the D7212GV2). • • • • • • • • • Table 25 Note: Refer to on page when programming. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 43 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Table 22 (continued) Table 22 (continued) Switch Number Switch Number Point Point Address • Address • = ON) = ON) • • • • • • • • • • • • •...
  • Page 44 • • • • • • 047/048 • • • • • • • • • • • • • • • • Table 25 Note: Refer to on page when programming. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 45 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Table 23 (continued) Table 23 (continued) Switch Number Switch Number Address Address Point/Relay • Point/Relay • = ON) = ON) 049/050 113/114 • • • • • • • 051/052 115/116 • •...
  • Page 46 3 - If connecting the D8125MUX to a D7412GV2, use Terminals 3 and 9 in place of Terminals 24 and 23, 2 - The Fire Walk Test terminal does not operate on this respectively. model. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 47 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Table 24: Point Type and Point Response Selections Point Response Point Type Selections 0 1 2 3 4 5 6 7 8 9 A B C D E F Selections 0 24-Hour 6 O/C Point...

  • Page 48: Ttp14: Point Trouble With D8125Inv And Inovonics Wireless Devices Connected To The Control Panel

    Fix the programming problem. View point status for the point you are troubleshooting. Refer to Table 28 page 52. Retest the wireless transmitter. Does the point show the correct condition of the wireless transmitter? Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 49 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Move the transmitter to within Replace the battery in the wireless 10 ft of the FA400 Receiver, then transmitter, then retest the transmitter. retest the wireless transmitter. Do the values match the condition of •...
  • Page 50 If the voltage is not fluctuating between 3 VDC and 12 VDC, there is a problem with the control panel. Remove and replace the control panel. Remove and replace the control panel. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 51 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Table 26: Recommended Wireless Transmitter Mode Values External Contact Internal Fire Inovonics Transmit ter Mode Normally Normally End of Line Resistor Contact Point Open Closed (use 2.2 K .25 Watt) FA210 Reduced Size...
  • Page 52 Control Panel If the RF Transmitter D8125INV sends to the sends a… control panel a… Faulted condition Shorted condition Tamper condition Open condition Normal condition Normal condition Low Battery condition Low Battery condition Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 53 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Table 29: Recommended Point Types/Point Responses Burg Fire (Fire Point = Yes) 24 Hour Controlled Inovonics Transmitter Point Point Point Point Point Point Response Type Response Type Response Type FA113 – Pt 74 and 194 only FA113 –...
  • Page 54 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 28: D9412GV2 to D8125INV Wiring Diagram FA400 Receiver Vs GND OUT D8125INV (Points 9 to 127) +12v +12v DATA FA400 Receiver Vs GND OUT D8125INV (Points 129 to 247) +12v +12v DATA...
  • Page 55 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP15: Point Trouble and there are D9210B Card Access Interface Remove all wires from the D9210B Terminals 9 Modules Connected to the Control and 10. Set your DVM to read resistance. Connect the red DVM lead to Terminal 10 ZN+.
  • Page 56 DATA 0 DATA 1 BUZZER 1 - D9210B Access Control Module 2 - Tamper switch (normally open) 3 - Door contact (normal end-of-line [EOL] resistor in circuit) 4 - RTE/REX (normally open) Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 57: Ttp16: Point Trouble On One Of The Eight On-Board Points

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP16: Point Trouble on One of the Eight • On-board Points If any voltage measures >8 VDC, remove the wires that are connected to that point. Initial Actions View point status again for the on-board •...

  • Page 58: Ttp17: Point 8 Has An Eol Resistor And Indicates A Short

    No corrective action is required. Only an EOL Resistor Connected, and the Keypad Indicates the Point Is Faulted Procedure TTP16 Point Trouble on One of the Eight On-board Refer to Points on page 57. Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 59: Ttp20: Point Indicates A Short Circuit When It Is Open

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP20: Point Indicates a Short Circuit When It Is Open There might be points that share a common address. Determine the configuration of the installed system as Procedure described in Section 4.1.1 Identifying the Point Expansion...

  • Page 60: Ttp21: Extra Points On The System

    Assign that point index to the point by using the point assignments section of RADXPNTS. This turns the point If the problem still exists after completing this TTP, refer to TTP48 Noise on Wire on page 102. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 61 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Table 33: Extra Point Log On-Board D8128C/D D8125/D9127 D8125MUX D8125INV D9210B Table 34: Point Type and Point Response Selections Point Response Point Type Selections 0 1 2 3 4 5 6 7 8 9 A B C D E F...

  • Page 62: Ttp22: Keypad Shows Service Zonex

    Terminal 25 and Terminal 26 are shorted together, the control panel generates a Pt Bus Trouble event and the keypad shows SERVC ZONEX 2. Procedure Refer to TTP46 Shorted Wiring on page 98. Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 63: Ttp25: Point Does Not Respond As Programmed

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP25: Point Does Not Respond as Programmed Is the point programmed to respond as desired? Initial Actions • The following procedure requires knowing which Fix the programming problem. point expansion technologies are installed at the There is either a duplicate point or a hardware malfunction.
  • Page 64 * = Devices can be programmed as 24 Hour or Controlled Point depending on the application. Table 38: Addressable Motion Detectors Zonex MX835 ZX794Z MX950 ZX938Z MX934/MX934i ZX835 MX775/MX775i ZX970 MX794/MX794i ZX935Z MX938/MX938i ZX776Z Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 65: Ttp26: Missing Points

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP27: Unexpected Voltage on On-board TTP26: Missing Points Point Wiring Initial Actions Procedure One or more keypads at the customer site shows Point Trouble. Refer to TTP50 Unexpected Voltage on On-board Point Wiring on page 108.
  • Page 66 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 67: Keypad Symptoms

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Keypad Symptoms For a listing and description of keypad messages, refer to Section 4.2 Keypad Messages on page 123. Table 39: Keypad Symptoms Symptom Corrective Action Keypad sounds trouble tone even Refer to TTP28 Keypad Sounds Trouble Tone Even Though There Are No Troubles though there are no troubles shown.
  • Page 68 Connect another keypad with the same DIP switch address directly to the control panel’s SDI bus terminals. Does this keypad show CALL FOR SERVICE? Replace the original keypad. *Encoding Tone ON/OFF. Replace the control panel. Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 69: Ttp30: Keypad Shows Service Keypad

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP30: Keypad Shows SERVICE KEYPAD Table 41: Scope Settings The control panel generates the SERVICE KEYPAD message that is shown on the Scope Settings Description system’s working keypads. This message does not show on faulty keypads. The...

  • Page 70: Ttp31: Sdi Fail 1 To 8

    If using a D1260 keypad that is sounding a trouble: 1. Press [Silence] to silence the alarm. 2. Press any numeric key. The keypad shows the points that are in a trouble state. Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 71: Central Station Communications Symptoms

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Central Station Communications Symptoms Table 42: Central Station Communications Symptoms Symptom Corrective Action Control panel does not communicate with the central Refer to TTP33: Control Panel Does Not Communicate with station by telephone.

  • Page 72: Ttp33: Control Panel Does Not Communicate With Central Station By Telephone

    Dialed, or No Ring Sound Occurs after The control panel dials the number Dialing sound and ring sound is heard the Dialing Completes on page 75. programmed for the central station. on butt set. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 73 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Table 43 (continued): Phone Communication Sequence between Control Panel and Central Station Step executed by the equipment Indicator of a successful step Action or Reference if the expected indicator does not occur The receiver answers and issues a...

  • Page 74: Ttp34: Dial Tone Does Not Occur After Red Phone Led Lights

    Refer the customer to the local phone company. You cannot validate correct operation of the 1 - TIP post phone line by measuring voltage during the 2 - RING post communication sequence. The problem is solved. Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 75: Dialing Completes

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP36: The Receiver Does Not Answer or TTP35: Dial Tone Does Not Stop after the Does Not Send ACK Tones First or Second Digit is Dialed, or No Ring Sound Occurs after the...

  • Page 76: Communicate Again For The Same Event

    TTP. Ask the central station to provide a phone number for a different receiver or a different carrier. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 77 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting 1. Mark the wiring for all devices connected The network communication parameters for the to the SDI bus with the numbers of the control panel are not correct. Use the RPS terminals. software or the D5200 Programmer and perform the programming procedure.
  • Page 78 SWITCHED AUX Terminal D9412GV2 Control/Communicator is UL Listed For Central Station, Local, Remote Station and ZONEX IN 2 RELAY C Household Fire Alarm, and Central Station, Local, Police Station Connect, Household Burglar Alarm and Encrypted Line Security when communicating via a network.
  • Page 79 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 35: DX4020 − DIP Switch Settings for Figure 37: DX4020 – Bus and Serial Status LEDs Address 88 and Jumper P2 OPEN 1 2 3 4 5 6 7 8 1 - DIP Switches...
  • Page 80 Reset pin on the control panel is up.) SER-TX Flashes when data is sent to the Ethernet port on the D9133TTL-E SER-RX Flashes when data is received by the Ethernet port on the D9133TTL-E Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 81 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 40: D9133TTL-E Ethernet Status LEDs 1 - Serial Port (Channel) 1 Status 2 - Serial Port (Channel) 2 Status 3 - Diagnostic 4 - Network Link Status * Refer to Table 47...
  • Page 82 * Non-fatal error The network interface module (NIM) software version must be version 4.5 or above. To verify the software version, initiate a Telnet session. Refer to Using Telnet for Configuration on page 86. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 83 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting 8. Set the Enable Enhanced Communication? 3.4.1 Programming the Control Panel for Network prompt to Yes and enter the IP address of the Communication D6600 Receiver for Path 1 IP Address. Using RPS (RAM IV) 1.
  • Page 84 D5200 Programmer at any time. 125. Receive a copy of GV2AUX from the control panel. Refer to Section 4.3.3 Receiving Control Panel Programming Using the D5200 Programmer on page 125. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 85 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Using the ARP Command to Assign or Confirm an IP Figure 41: DOS Window Address 1. Obtain the Internet address (IP address) from the network administrator. The IP address is an identifier for a...
  • Page 86 Figure 45: Telnet Command 5. At the Microsoft Telnet> prompt, type: open b. a space and the IP address c. another space and 1 Example: open 172.17.10.70 1 Refer to Figure 46 Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 87 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 46: Open the IP Address and Port 14. Press [Enter] to accept the default Connect Mode of (CC). If CC is not the default, type [cc] [ENTER] to change it. 15. Type [00] if the unique port number typed in above is the same that was used for the D6680.
  • Page 88 At the C:\> prompt, type ping <IP address> and press [ENTER]. b. If the NIM is communicating with the network, four replies are received and shown on the screen. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 89 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting 13. If the number of host bits needs to change from Setting or Changing the Number of Host Bits for the the default, enter the number of bits that Netmask Address correspond to the Netmask your network is using...

  • Page 90: Ttp39: Control Panel Does Not Send Opening And Closing Reports By Area

    If Restricted O/C is set to Yes, the opening and closing report is not sent until another specified report is sent. The preferred setting for this parameter is No. Refer to Table 49 on page 91. Change Restricted O/C to No. Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 91: Ttp40: Servc Ph Line Appears On The Keypad

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP40: SERVC PH LINE Appears on the Keypad Obtain the user number and passcode from a user who is not sending opening and closing reports. Initial Actions Using RPS or your D5200 Programmer, select...
  • Page 92 3 - Connect to control panel ACCESSORY connector with ribbon cable 4 - Phone jack to primary phone line’s RJ31X 5 - Phone jack to secondary phone line’s RJ31X 6 - Phone jack to telco connector Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 93: Ttp41: Rps Cannot Connect To Control Panel Using The Network

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP41: RPS cannot connect to Control Figure 54: Phone Line Voltage and Current Panel Using the Network Threshold Procedure Refer to Configuring the Firewall in Windows XP Service Pack 2 for Compatibility with RPS on page 90.
  • Page 94 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 95: Ground Fault Symptoms

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Ground Fault Symptoms Table 50: Ground Fault Symptoms Symptom Corrective Action Ground fault on control panel Refer to TTP42 Ground Fault on Control Panel on page 95. Control panel sends “Trouble Point 256” message to Refer to TTP43 Control Panel Sends “Trouble Point 256”...

  • Page 96: Ttp43: Control Panel Sends "Trouble Point 256" Message To Central Station

    7.0 VDC fluctuating 30, 31 approximately 7.6 VDC fluctuating 1, 2 approximately 11 to12 VDC 25 or 26 (D9412GV2 only), 27, 28 approximately 13.8 VDC 3, 5, 8, 24, 32 TTP43: Control Panel Sends “Trouble Point TTP45: Cannot Enable Ground Fault Detect 256”...

  • Page 97: General Wiring Troubleshooting

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting General Wiring Troubleshooting Table 52: General Wiring Faults Symptom Corrective Action Shorted wiring Refer to TTP46 Shorted Wiring on page 98. Open wiring Refer to TTP47 Open Wiring on page 100. Noise on wire...

  • Page 98: Ttp46: Shorted Wiring

    If the devices on the circuit indicate operation status (for example, LEDs that light), use those indicators to determine the devices that are not operating. These indicators help determine the location of the short. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 99 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 56: Shorted Wiring Troubleshooting Example First Pass: Affected Circuit Device/ Device/ Device/ Device/ Device/ Device/ Device/ Device/ Splice Splice Splice Splice Splice Splice Splice Splice Black End of Circuit Removed Short You Are...

  • Page 100: Ttp47: Open Wiring

    If the devices on the circuit indicate operation status (for example, LEDs that light), use those indicators to determine the devices that are not operating. These indicators help determine the location of the open. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 101 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 57: Open Wiring Troubleshooting Example First Pass: Affected Circuit Device/ Device/ Device/ Device/ Device/ Device/ Device/ Device/ Splice Splice Splice Splice Splice Splice Splice Splice Black End of Circuit Conductors Removed Open You Are...

  • Page 102: Ttp48: Noise On Wire

    Re-run the wire, avoiding all data circuits. Then reconnect equipment on the circuit. The problem is the location where the equipment was installed. Relocate the equipment. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 103 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting The problem is AC induction, possibly caused by Refer to Figure 59 on page 105. The problem high-voltage AC that runs parallel to part of this wire. is between where you disconnected the device...
  • Page 104 Device/ Device/ Device/ Device/ Device/ Device/ Device/ Device/ Splice Splice Splice Splice Splice Splice Splice Splice End of Circuit Noise Source You Are Troubleshooting Probe Removed Location of Last Device/Splice Open Reading Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 105 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 59: AC Induction Troubleshooting Example First Pass: Affected Circuit Device/ Device/ Device/ Device/ Device/ Device/ Device/ Device/ Splice Splice Splice Splice Splice Splice Splice Splice Black End of Circuit Removed AC Induction Source...

  • Page 106: Ttp49: Wire Shorted To Ground

    Does the DVM still indicate a short to ground? and question above. The problem is either that the disconnected equipment is faulty, or the conductor is shorted to ground. If the problem returns after reconnecting the equipment, replace the equipment. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 107 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Figure 60: Short to Ground Troubleshooting Example First Pass: Affected Circuit Device/ Device/ Device/ Device/ Device/ Device/ Device/ Device/ Splice Splice Splice Splice Splice Splice Splice Splice Black End of Circuit Removed Device/Splice...

  • Page 108: Ttp50: Unexpected Voltage On On-Board Point Wiring

    DVM lead to the POINT terminal. Connect the black DVM lead to the COMMON terminal. Does the DVM measure >8 VDC? Refer to TTP16 Point Trouble on One of the Eight On-board Points on page 57. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 109 D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting Disconnect all field wiring terminated with an end-of-line Refer to Figure 61 on page 110. The problem (EOL) resistor from the module. is between where you disconnected the device Does the DVM still measure >8 VDC?
  • Page 110 Device/ Device/ Device/ Device/ Device/ Device/ Device/ Device/ Splice Splice Splice Splice Splice Splice Splice Splice Black End of Circuit Location of Last Removed Unexpected Voltage You Open Reading Device/Splice Are Troubleshooting Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 111: Ttp51: Device Or Module Does Not Have Power

    D9412GV2/D7412GV2 | Troubleshooting Guide | 3.0 Troubleshooting TTP51: Device or Module Does Not Have Power The problem is on one of the conductors connected to the control panel’s positive (+) Procedure terminal that powers the device or module. From the device or module that does not have power, trace Connect all COMMON (negative) its power wiring to the power source.
  • Page 112 DVM lead to the affected conductor. Does the DVM indicate a short? Figure 62: Auxiliary Power Supply Wiring Diagram Control Panel Device/Module Auxiliary Power Supply Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 113: 4.0 Appendix

    Protection Input Transponder (POPIT) Modules to provide up to 238 off-board points, for a total number of 246 points the D9412GV2 can monitor. The D7412GV2 provides up to 67 off-board points, for a total number of 75 points the D7412GV2 can monitor.
  • Page 114 Control Panel Connection: addressable serial device interface (SDI) bus device Zonex 1, Terminals 27 and 28. that allows the D9412GV2 (eight doors) and Zonex 2, Terminals 25 and 26. D7412GV2 (two doors) control panels to provide access control functions. Each D9210B can store up to...
  • Page 115 D9412GV2/D7412GV2 | Troubleshooting Guide | 4.0 Appendix b. Scroll through the different keypads until you 4.1.3 Identifying the Points Associated with Each find a keypad address with a Scope prompt Point Expansion Technology that indicates Panel Wide. Table 54 on page (completed in Section 4.1.1...
  • Page 116 Reconnect the wiring, then repeat the process and question above. 9. Repeat steps 2 through 8 until you have performed these steps for each data circuit connected to the expansion technology. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 117 D9412GV2/D7412GV2 | Troubleshooting Guide | 4.0 Appendix Table 54: Point Configuration Matrix Point Expansion Technologies Used: ’ ’ ’ ’ ’ Point × Wire D8128C/D D8125/ D8125MUX D8125INV D9210B Number On-Board Label D9127 ’ ’ ’ ’ ’ ’ ’...
  • Page 118 ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 119 D9412GV2/D7412GV2 | Troubleshooting Guide | 4.0 Appendix Table 54: Point Configuration Matrix (continued) Point Expansion Technologies Used: ’ ’ ’ ’ ’ Point × Wire D8128C/D D8125/ D8125MUX D8125INV D9210B Number On-Board Label D9127 ’ ’ ’ ’ ’ ’...
  • Page 120 ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 121 D9412GV2/D7412GV2 | Troubleshooting Guide | 4.0 Appendix Table 54: Point Configuration Matrix (continued) Point Expansion Technologies Used: ’ ’ ’ ’ ’ Point × Wire D8128C/D D8125/ D8125MUX D8125INV D9210B Number On-Board Label D9127 ’ ’ ’ ’ ’ ’...
  • Page 122 ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ ’ NOT USED Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 123: Keypad Messages

    D9412GV2/D7412GV2 | Troubleshooting Guide | 4.0 Appendix Keypad Messages Table 55: Keypad Messages System Trouble Message Description 9210 NOT READY The D9210B that supervises the affected access door does not have a door number programmed into it. For troubleshooting information, refer to...

  • Page 124: Programming The Control Panel

    “Synchronization complete” appear. The Panel Update dialog box appears with three options. Click the SAVE button to save the received data and return to RPS. Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 125 D9412GV2/D7412GV2 | Troubleshooting Guide | 4.0 Appendix 4.3.3 Receiving Control Panel Programming Using 4.3.4 Sending Programming Changes to the the D5200 Programmer Control Panel Using the D5200 Programmer Connect the programming cord to the Press the [SEND (LOAD)] key. Communicator port on the D5200, and to the...

  • Page 126: Specifications

    Control Panel: Idle 200mA; Alarm 500 mA Current Requirements Refer to the Current Rating Chart for Standby Battery Calculations section in the D9412GV2/D7412GV2 Approved Applications Compliance Guide (P/N: F01U003639) for the current draw requirements of other system components. Power All external connections are power-limited except battery terminals.
  • Page 127 Response Time: Approximately 1 second. OctoPOPIT sensor loops are supervised with a 1 kΩ end-of-line resistor: Bosch’s D105BL or D105FL (for fire supervisory applications) Cabling Burglary applications: D8128D OctoPOPITs can be installed up to 61 m (200 ft) from the control panel using standard four-conductor 0.8 mm (22 AWG) wire.
  • Page 128 * A model “U” POPIT mounted within a tampered enclosure can be used in place of a model “T” POPIT. The following describe the classification of the Bosch Security Systems modules. Please refer to the 1996 NFPA 72 pages 33 to 36 for the specific details of IDC, SLC, NAC conditions.
  • Page 129 D9412GV2/D7412GV2 | Troubleshooting Guide | 4.0 Appendix MUX Devices Table 59: D8125MUX Specifications Description Value Operating Voltage Nominal 12 VDC Current Requirements D8125MUX only: 128 mA Maximum current draw using 678 mA both MUX Bus outputs and both power outputs Operating Temperature 0°C to +50°C (+32°F to...
  • Page 130 PA-747 with UV Stabilizer UL94-HB Fire Rated Environmental Intended for indoor use Temperature Operating 0°C to +49°C (+32°F to +120°F) Relative 95% + 2% @ +49°C (+120°F) Humidity Display Type Backlit LCD Bosch Security Systems, Inc. | 11/05 | F01U011024B...
  • Page 131 D9412GV2/D7412GV2 | Troubleshooting Guide | 4.0 Appendix D9210B Card Access Interface Module Table 64: D9210B Specifications (continued) Table 64: D9210B Specifications Description Value Communications Description Value Bus Compatibility SDI bus Alarm Inputs Port 1 RS-485 Door Contact Status 1 normally closed...
  • Page 132 SDI Bus D9412GV2, D7412GV2, Interface IEEE 802.3 D7212GV2, D9412G, D7412G, Compatibility Bosch Control Panels D7212G, D9412, D9124, D9112, - Version 6.3 or later D7412 and D7212. Default IP 0.0.0.0 (DHCP mode) Address Bosch Security Systems, Inc. | 11/05 | F01U011024B...

  • Page 133: Glossary

    D9412GV2/D7412GV2 | Troubleshooting Guide | 4.0 Appendix D9133TTL-E Table 70: D9133TTL-E Specifications Dimensions (Enclosure) 17.8 cm x 11.4 cm (7 in. x 4.5 in) Current Draw 140 mA maximum Operation Voltage 12 VDC Nominal Connectors Control Panel: SDI Bus terminal block...
  • Page 134 130 Perinton Parkway Fairport, NY 14450-9199 Customer Service: (800) 289-0096 Technical Support: (888) 886-6189 © 2005 Bosch Security Systems F01U011024B To order hard copies of this guide with an enclosed CD-ROM, request P/N F01U012326B. To order the CD-ROM only, request P/N F01U012325B.

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