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Troubleshooting
Related Manuals for Motorola FR6070Enterprise
Summary of Contents for Motorola FR6070Enterprise
- Page 1 FR6070Enterprise Digital Assistant User Guide ...
- Page 2 FR6070Enterprise Digital Assistant User Guide Rev. A Jan. 2009 ...
- Page 3 Motorola. No right to copy a licensed program in whole or in part is granted, except as permitted under copyright law. The user shall not modify, merge, or incorporate any form or portion of a licensed program with other program material, create a derivative work from a licensed program, or use a licensed program in a network without written permission from Motorola.
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Page 4: Revision History
FR6076 User Guide Revision History Changes to the original manual are listed below: Change Date Descriptio -01 Rev. A Initial release. ... -
Page 5: Fcc Regulations
FR6076 User Guide ECLARATION OF CONFORMITY CE Regulations: Hereby, declares that this FR6070product is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC. To which this declaration relates, is in conformity with the following standards EN 300328 V1.7.1 EN 301 489‐1 V1.8.1 EN301 489‐17 V1.3.2 EN 60950‐1:2001+A11:2004 EN 55022:2006+A1:2007 EN55024:1998+A2:2003+A1:2001 FCC Regulations: This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. - Page 6 FR6076 User Guide as to use only the poser required to reach the network. In general, the closer you are to a wireless base station antenna, the lower the power output. The highest SAR value for the device as reported to the FCC when tested for use at the ear is 0.014 W/kg and when worn on the body, as described in this user guide, is...
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Page 7: Table Of Contents
Table of Contents Table of Contents About This Guide Chapter1: Getting Started Chapter2: Using the FR6070 Chapter3: Using Bluetooth Chapter4 Accessories Chapter5 Maintenance & Troubleshooting ... -
Page 8: About This Guide
iacs-is&t In reply to: About This Guide Introduction This guide provides information about using the FR6070 Enterprise Digital Assistant (EDA) and accessories. Screens and windows pictured in this guide are samples and can differ from actual screens. NOTE Documentation Set The documentation set for the FR6070 provides formation for specific user needs, and includes: •... -
Page 9: Software Versions
About This Guide Configurations This guide covers the following configurations: Data Operating Configuration Radios Display Memory Keypads Capture System FR6070 WPAN: 2.8” 128 MB 1D laser Windows Alphanumeric Bluetooth scanner Mobile 6 keypad RAM/ Color Professional 256 MB Flash Software Versions This guide covers various software configurations and references are made to operating system or software versions for:... -
Page 10: Chapter Descriptions
FR6070, and provides troubleshooting solutions for potential problems during FR6070operation. Notational Conventions The following conventions are used in this document: • “Handy” refers to the Motorola FR6070series of hand-held computers. • Italics are used to highlight the following: • Chapters and sections in this and related documents •... -
Page 11: Related Documents
• Software type and version number If your problem cannot be solved by Motorola Enterprise Mobility Support, you may need to return your equipment for servicing and will be given specific directions. Motorola is not responsible for any damages incurred during shipment if the approved shipping container is not used. -
Page 12: Chapter1: Getting Started
Chapter 1 Getting Started Introduction This chapter lists the parts and accessories for the FR6070and explains how to install and charge the batteries, replace the strap, and power on the FR6070for the first time. FR6070Front View FR6070Rear View Figure 1-1 Figure 1-2 IrDA Window Headset Jack... - Page 13 Protective overlay, installed on display window • Regulatory Guide • Quick Start Guide. Inspect the equipment for damage. If any equipment is missing or damaged, contact the Motorola Enterprise Mobility Support center immediately. See page xvi for contact information. ...
- Page 14 ````````````````````````````` Getting Started Accessories Table 1-1 lists the accessories available for the FR6070. FR6070Accessories Table 1-1 Manufacturing Part Number Description Cradle MC70/MC75/FR68/FR6000 Series RoHS Compliant Single Slot USB Cradle with Spare CRD7X00-1000RR Battery Charging: Must Order power adapter (KT-14000-148) and US AC Line Cord (23844-00-00R) separately.
- Page 15 ````````````````````````````` Getting Started applies to orders placed directly with Motorola. FCA Manila, Minimum order: 100 (in Multiples of 100"s there after). GSM/GPRS Metal Headset (1 earpiece with 50-11300-050R speaker boom) Grounded Line Cords AC Line Cord, 2.3M, grounded, NEMA 5-15P 23844-00-00R plug.
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Page 16: Getting Started
FR6800 User Guide Getting Started Getting Started To start using the FR6070for the first time: • Install the SIM card (FR6070and FR6070only) • Install the main battery. • Charge the FR6070. • Power on the FR6070. • Configure the FR6070. ... -
Page 17: Installing The Main Battery
FR6800 User Guide Getting Started Installing the Main Battery The FR6070ships with a 3600 mAh battery. NOTE To install the main battery: Insert the battery, top first, into the battery compartment in the back of the FR6070. NOTE Position the battery correctly, with the battery charging contacts on top of the charging contacts in the battery compartment. -
Page 18: Charging Spare Batteries
FR6800 User Guide Getting Started • Single Slot USB/Serial Cradle • Vehicle Cradle. To charge the main battery: Connect the charging accessory to the appropriate power source. Insert the FR6070into a cradle or attach to a cable. The FR6070begins charging. The Charging/Battery Status LED blinks amber while charging, then turns solid amber when fully charged. -
Page 19: Calibrating The Screen
FR6800 User Guide Getting Started the FR6070on page 2-14. When turning the FR6070on for the first time, the splash screen displays for about a minute as the FR6070initializes its flash file system, then the calibration window appears. Note that these windows also appear upon cold boot. When the FR6070powers up after inserting a battery for the first time, the device boots and powers on NOTE automatically. -
Page 20: Adjusting The Handstrap
FR6800 User Guide Getting Started Remove the memory card cover on the side of the FR6070. Card Installation Figure 1-6 Insert the card with the card contacts facing up and the cut corner on the left, until you feel a click. Replace the memory card cover . -
Page 21: Removing The Screen Protector
Getting Started Removing the Screen Protector A screen protector is applied to the FR6070. Motorola recommends using this to minimize wear and tear. Screen protectors enhance the usability and durability of touch screen displays. To remove the screen protector, lift the corner using a thin plastic card, such as a credit card, then carefully lift it off the display. -
Page 22: Battery Management
FR6800 User Guide Getting Started Battery Management Observe the following battery saving tips: NOTE The FR6070factory default settings for the WWAN and WLAN radios are set to ON. • Leave the FR6070connected to AC power at all times when not in use. •... - Page 23 FR6800 User Guide Getting Started T u r n i n g O f f t h e R a d i o s Windows Mobile 6 devices include , which provides a simple method of Wireless Manager enabling, disabling, and configuring all the device’s wireless capabilities in one place. To open , tap the icon or tap...
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Page 24: Chapter2: Using The Fr6070
Chapter 2 Using the FR6070 Introduction This chapter explains the buttons, status icons, and controls on the FR6070, and provides basic instructions for using the FR6070, including powering on and resetting the FR6070, and entering and capturing data. The FR6070factory default radio states are: •... -
Page 25: Status Icons
Using the FR6076 To customize the Today screen, tap Start > Settings > Today icon. Use the Appearance tab to customize the background and the Items tab to change the list and order of items that appear on the screen. Status Icons The Navigation bar at the top of the screen can contain the status icons listed in Table... - Page 26 Using the FR6076 Status Icons (Continued) Table 2-1 Icon Function Description Speaker Vibrate is on. Main battery is charging. Battery power completely depleted. Battery Main battery is low. Main battery level. Displays current time in analog or digital format. Time and Next Appointment ...
- Page 27 Using the FR6076 The command bar at the bottom of the screen can contain the task tray icons listed in Table 2-2. Task Tray Icons Table 2-2 Icon Bluetooth Enabled Bluetooth radio is on. Bluetooth Disabled Bluetooth radio is off. Bluetooth Connection Bluetooth radio is connected to another Bluetooth device.
- Page 28 Using the FR6076 Programs in Program Window Table 2-4 Icon Name Description ActiveSync Synchronize information between the FR6070and a host computer or the Exchange Server. Games Bubble Breaker, Solitaire Sample AP DataWedge, Notify, and Scanner Calculator Perform basic arithmetic and calculations, such as addition, subtraction, multiplication, and division.
- Page 29 Using the FR6076 Programs in Program Window (Continued) Table 2-4 Icon Name Description Notes Create handwritten or typed notes, drawings, and voice recordings. Pictures & Videos View and manage pictures, animated GIFs, and video files. Search Search contacts, data, and other information on your FR6070. Task Manager Show and stop all the tasks on run Tasks...
- Page 30 Using the FR6076 Settings Table 2-5 lists control applications pre installed on the FR6070. Tap Start > Settings to open the Settings window. Settings in the Setting Window Table 2-5 Icon Name D e scription Personal Tab Buttons Assign a program to a button. Input Set options for each of the input methods.
- Page 31 Change the screen orientation, re-calibrate the screen, and change the screen text size. Windows Update Link to Microsoft's web site and update Windows Mobile® on your device with the latest security patches or fixes. Do not use. Obtain updates from Motorola. ...
- Page 32 Using the FR6076 Settings in the Setting Window (Continued) Table 2-5 Icon Name D escription Connections Tab Beam Set the FR6070to receive incoming IrDA beams and bluetooth beam. Bluetooth Search for other Bluetooth devices. Domain Enroll Enroll in domain. USB to PC Enables or disables the enhanced network connectivity.
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Page 33: Adjusting Volume
Using the FR6076 Adjusting Volume To adjust the system volume using the Speaker icon in the navigation bar: Tap the Speaker icon. The Volume dialog box appears. Volume Dialog Box Figure 2-2 Tap and move the slide bar to adjust the volume. Select the On or Off radio button to turn the volume on or off. -
Page 34: Power Setting
Using the FR6076 Battery Icon on the Title Bar Figure 2-4 Also view the battery status using the Power window. Power Setting Tap Start > Settings > Power icon > Main tab. A power remaining capacity bar appears. Main Tab Figure 2-5 Tick the following options to save the power, and tap ok. -
Page 35: Main Battery Temperature Notifications
Using the FR6076 3. Select Slow charge or Fast charge, and tap ok. USB Charge Tab Figure 2-7 Main Battery Temperature Notifications The temperature notification system implements three levels of notification when the temperature within the battery exceeds specific temperature thresholds: •... -
Page 36: Led Indicators
Using the FR6076 LED Indicators The FR6070has three LED indicators. The Scan/Decode LED indicates status for bar code scanning. The Charging/Battery Status LED indicates battery charging and status. The Radio Status LED indicates WAN radio status. Table 2-6 describes the LED indications. LED Indicators Figure 2-10 1. -
Page 37: Performing A Warm Boot
Using the FR6076 Resetting the FR6070 There are two reset functions, warm boot and cold boot. A warm boot restarts the FR6070by closing all running programs. A cold boot also restarts the FR6070, and also resets the clock. Data saved in flash memory or a memory card is not lost. - Page 38 Using the FR6076 Locking the FR6070 Use the Device Lock feature to prevent use of the device. Note that when locked, the FR6070does not respond to screen or keypad input. To lock the device, tap the Device unlocked icon. The icon changes to locked. Device Locked/Unlocked Icons Figure 2-11 To unlock the device and free it for use, tap Unlock.
- Page 39 Using the FR6076 Keypads The FR6070offers one type of modular keypad configuration: alpha-numeric. Alpha-numeric Keypad Input Modes Table 2-8 Orange Numeric (Alpha Lowercase Mode) Mode Blue+ SHIFT + Key Press Press Press Press Press Press Press Press Press Space Space Space Space Space Space...
- Page 40 Using the FR6076 FR6070Numeric Keypad Figure 2-13 Alpha-numeric Keypad Descriptions Table 2-9 Action Blue Key Launches applications (shown on the keypad in blue). Press the Blue key once to activate this mode temporarily, followed by another key. This displays the following icon at the bottom of the screen, until a second key is pressed: Press the Blue key twice to lock this mode.
- Page 41 Using the FR6076 Talk/End Not available in FR6070 Not available in FR6070 Alpha-numeric Keypad Descriptions(continued) Table 2-9 Action Scroll Up and Left Moves up one item. Moves left one item when pressed with the Orange key. Scroll Down and Right Moves down one item.
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Page 42: Function Buttons
Using the FR6076 Phonepad Use this key in conjunction with the Blue key to display the Phonepad application without tapping the screen. This function is user programmable. Function Buttons The FR6070’s buttons perform certain functions. Function Buttons Figure 2-14 1. Scan button 2. -
Page 43: Entering Data
Drag: Hold the stylus on the screen and drag across the screen to select text. Drag in a list to select multiple items. Motorola recommends using the spring-loaded tip of the stylus to write on the screen, and the back end of the NOTE stylus to tap the screen. -
Page 44: Data Capture
To perform data capture a scanning enabled application must be installed on the FR6070. A sample NOTE scanning application can be downloaded from the Motorola Support site at http://support.symbol.com. Linear Scanning FR6070with an integrated linear scanner have the following features: •... - Page 45 Using theFR6076 Linear Scanning Figure 2-16 Press the scan button. Ensure the red scan beam covers the entire bar code. The Scan/Decode LED lights red to indicate that scanning is in process, then lights green and a beep sounds, by default, to indicate the bar code was decoded successfully.
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Page 46: Using Irda
Using theFR6076 Using IrDA In a Microsoft Windows Mobile program (except Messaging), and Picture & Videos, you can exchange files using either infrared or Bluetooth. File Explorer You can also beam files (not folders) from the window. Tap and hold NOTE Beam File the item you want to send, then tap... - Page 47 Using theFR6076 Align FR6070with IrDA Device Figure 2-19 Tap and hold the item, then tap Beam [type of item] on the pop-up menu. Tap the device that you want to send the file to. Beam Contact Receive File Figure 2-20 Figure 2-21 To receive files via IrDA connection: Align the IrDA port of the FR6070with that of the other IrDA device so that they are unobstructed and within a...
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Page 48: Chapter3: Using Bluetooth
Hop Sequence Modification - Avoids interference by selectively reducing the number of hopping channels. • Channel Maintenance - A method for periodically re-evaluating the channels. When AFH is enabled, the Bluetooth radio “hops around” (instead of through) the 802.11b high-rate channels. AFH coexistence allows Motorola mobile computers to operate in any infrastructure. ... -
Page 49: Turning The Bluetooth Radio Mode On And Off
The Bluetooth radio in this FR6070operates as a Class 2 device power class. The maximum output power is 2.5mW and the expected range is 32.8 feet (10 meters). A definition of ranges based on power class is difficult to obtain due to power and device differences, and whether one measures open space or closed office space. NOTE It is not recommended to perform Bluetooth wireless technology inquiry when high rate 802.11b operation required. -
Page 50: Enabling Bluetooth
Disable Bluetooth Figure 4-1 Enabling Bluetooth To enable Bluetooth, tap Bluetooth icon to enter Wireless Manager. Tap Bluetooth icon to change off to on. The Bluetooth icon changes to indicate that Bluetooth is enabled. Enable Bluetooth Figure 4-2 Bond New Device(s) The FR6070can exchange information with bonded devices. -
Page 51: File Transfer Services
Enter Bluetooth Window Figure 4-3 Tap Menu to enter Settings window. Then tap Add new device to search for Bluetooth Devices. Add new device Window Figure 4-4 After the device appears, tap it and enter a passcode to establish a secure connection with it. Meanwhile enter the passcode on the target device. -
Page 52: Bluetooth Settings
1. Choose one file as below, tap Menu > Beam picture Menu. Select file Figure 4-6 2. Then choose the destination device, and wait till Done is showed. Transfer file Window Figure 4-7 Bluetooth Settings Use the Bluetooth Settings window to configure the operation of the application. Tap Menu > Settings. -
Page 53: Com Ports Tab
BTExplorer Settings - Device Info Tab Figure 4-8 1. Before bonding a new device, make sure to turn on Bluetooth. 2. If you want other devices to find your FR6070, please tick “Make this device visible to other devices”. COM Ports Tab Use the COM Ports tab set specific outgoing ports for bonded devices. - Page 54 Select a Port for device Figure 4-11 ...
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Page 55: Chapter4 Accessories
Accessories Chapter 4 Accessories Introduction FR6070accessories, listed below, provide a variety of product support capabilities. • Single Slot USB/Serial Cradle - Charges the FR6070main battery and a spare battery. Synchronizes the FR6070with a host computer through a USB connection. • Four Slot Battery Charger - Charges spare standard and high capacity batteries. -
Page 56: Charging The Spare Battery
Accessories Slow Blinking Amber=Charging Solid Green=Fully Charged Fast Blinking Red=Charging Error *It is recommended that this product be charged for 24 hours before the first use to ensure that the internal battery is fully charged. FR6070Battery Charging Figure 6-1 Charging the Spare Battery Spare Battery Spare Battery Charging Figure 6-2... -
Page 57: Battery Charging Indicators
Accessories Battery Charging Indicators The Single Slot USB/Serial Cradle charges the FR6070’s main battery and a spare battery simultaneously. The FR6070’s charge LED indicates the status of the battery charging in the FR6070. See Table 1-2 on page 1-7 for charging status indications. The spare battery charging LED on the cradle indicates the status of the spare battery charging in the cradle. - Page 58 • Charge only cable. The following printer cables are available directly from Motorola: • O’Neil Printer cable • Zebra Printer cable. Cables Figure 6-6 Communication/charge cables: • Provide the FR6070with operating and charging power when used with the Motorola approved power ...
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Page 59: Battery Charging And Operating Power
The communication/charge cables can charge the FR6070battery and supply operating power. To charge the FR6070battery: Connect the communication/charge cable power input connector to the Motorola approved power source. Slide the bottom of the FR6070into the connector end of the communication/charge cable and gently press in until it latches into the FR6070. -
Page 60: Chapter 5 Maintenance&Troubleshooting
Never use an actual pen or pencil or other sharp object on the surface of the FR6070screen. Motorola recommends using a screen protector, p/n KT-67525-01R. • The touch-sensitive screen of the FR6070is glass. Do not to drop the FR6070or subject it to strong impact. -
Page 61: Battery Safety Guidelines
Maintenance & Troubleshooting • A screen protector is applied to the FR6070. Motorola recommends using this to minimize wear and tear. Screen protectors enhance the usability and durability of touch screen displays. Benefits include: • Protection from scratches and gouges •... -
Page 62: Materials Required
Read warning label on compressed air and alcohol product before using. If you have to use any other solution for medical reasons please contact Motorola for more information. Avoid exposing this product to contact with hot oil or other flammable liquids. If such exposure WARNING occurs, unplug the device and clean the product immediately in accordance with these guidelines. -
Page 63: Cleaning Cradle Connectors
Maintenance & Troubleshooting Spray compressed air on the connector area by pointing the tube/nozzle about ½ inch away from the surface. CAUTION: Do not point nozzle at yourself and others, ensure the nozzle or tube is away from your face. Inspect the area for any grease or dirt, repeat if required. -
Page 64: Troubleshooting
Maintenance & Troubleshooting Troubleshooting FR6070 Troubleshooting the FR6070 Table 7-1 Problem Cause Solution FR6070does not Lithium-ion battery Charge or replace the lithium-ion battery in the FR6070. turn on. not charged. Lithium-ion battery Install the battery properly. See Installing the Main Battery on page not installed 1-6. - Page 65 Maintenance & Troubleshooting Troubleshooting the FR6070(Continued) Table 7-1 Problem Cause Solution FR6070shuts off. FR6070is inactive. The FR6070turns off after a period of inactivity. If the FR6070is running on battery power, set this period from 1 to 5 minutes, in one-minute intervals. If the FR6070is running on external power, set this period to 1, 2, 5, 10, 15, or 30 minutes.
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Page 66: Bluetooth Connection
When the battery is low, the scanner shuts off before the FR6070low battery condition notification. Note: If the scanner is still not reading symbols, contact the distributor or Motorola. Bluetooth Connection Troubleshooting Bluetooth Connection Table 7-2... - Page 67 Maintenance & Troubleshooting Single Slot USB/Serial Cradle Troubleshooting the Single Slot USB/Serial Cradle Table 7-3 Symptom Possible Cause Action LEDs do not light Cradle is not Ensure the power cable is connected securely to both the cradle when FR6070or receiving power. and to AC power.
- Page 68 Maintenance & Troubleshooting Troubleshooting the Single Slot USB/Serial Cradle (Continued) Table 7-3 Symptom Possible Cause Action FR6070battery is FR6070was Ensure cradle is receiving power. Ensure FR6070is seated not charging. removed from correctly. Confirm main battery is charging under > > Start Settings cradle or...