Troubleshooting; Tips And Tricks - Philips DreamStation Go User Manual

9. Troubleshooting

Tips and Tricks

Your device is equipped with a self-diagnostic tool called Performance Check. This
tool can evaluate your device for certain errors. It also allows you to share diagnostic
information with your supplier. Use Performance Check when directed by your supplier.
The table below lists some of the problems you may experience with your device and
possible solutions to those problems.
Contact customer service for assistance if none of the below troubleshooting tips work
for you.
Problem
Nothing happens
when you apply
power to the
device. The
backlights on the
buttons do not
light.
The airflow does
not turn on.
40
Why it happened
There's no power
at the outlet or the
device is unplugged.
There may be a
problem with the
blower.
What to do
• If you are using AC power: Check
the outlet and verify that the
device is properly plugged in, and
that there is power available at the
outlet. Make sure the AC power
cord is connected correctly to the
device's power inlet.
• If you are using the battery pack:
Make sure your battery pack is
securely connected to your device.
If the battery pack has been
exposed to extreme temperatures,
allow the battery back to cool or
warm to room temperature. Check
to see if your battery pack needs
charged or replaced.
• Make sure the device is powered
correctly.
• Make sure the home screen
appears on the user interface.
• Press the therapy button on top
of the device to start airflow. If the
airflow does not turn on, there may
be a problem with your device.