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602_harmonic_usermanual_v14.qxd 10/9/01 5:45 PM Page 22
Technical Support
Before calling the technical support number please make sure you have the
following information available:
• Model number and date of purchase.
• Computer type, processor speed, and memory available.
• Computer Operating System (IE: Windows
• On-screen error information.
• Other hardware connected to your sound card.
Technical Support Information:
• Before calling for technical support make sure the PSC602
Harmonic Edge drivers have been loaded. Refer to pages 11-17 for
installation instructions.
• Toll-Free Telephone Number: 1-800-835-3506
Operating Hours (US Central Time):
• Monday through Friday
• Saturday & Sunday
Internet Address: www.pcsound.philips.com
Product Return
Before returning the Philips sound card, you must first contact the Philips
Technical Support group to determine the nature of product defect. Once
the nature of the problem has been determined, a Return Authorization
number and address will be supplied. A RETURN AUTHORIZATION
NUMBER MUST ACCOMPANY THE RETURN OF THIS PRODUCT.
When returning the product for service:
• The cost of shipment is at your expense and you assume all the risk. It is
recommended to ship the product through a carrier that provides proof of
delivery and product should be insured.
• Return Authorization number must be clearly marked on the outside of
the package.
• Use proper packing materials for shipment
• A dated proof of purchase proving the product is still under Warranty
Warranty: 3-year limited warranty
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®
95, Windows
®
98, etc.)
7:00am – 11:00pm
8:00am – 10:00pm
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