Troubleshooting - Panasonic BB-HGW700A Installation/Troubleshooting Manual

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Troubleshooting

Checking Connection
Problem
The CATV/ADSL
modem (or ONU) is
connected but the WAN
indicator is off
The Ethernet is
connected but the LAN1
- LAN4 indicators are
off
Internet Website Display
Problem
A website is not
displayed
• Check that the CATV/ADSL modem (or ONU) and this product
are connected.
• Check that the power of the CATV/ADSL modem and this product
(or ONU) are turned on.
• Check the connection of the PC etc.
• Check that the power of the PC etc. is turned on.
• Check that the network card and driver are installed on the PC.
• Check that the website address was correctly entered in the web
browser's address bar.
• Check the connection of the modem (or ONU). Also check the
connection between this product and the LAN.
• Check the information received from the ISP regarding Internet
connection. If it is necessary to enter settings information, refer to
ISP Registration (see page 19 of Instructions on the CD-ROM).
• When instructed to do so by the ISP, set the web browser proxy
server (see page 87 of Instructions on the CD-ROM).
• If the power is cut when connected to the Internet using PPPoE,
it may take between 5 and 20 minutes to reconnect to the
Internet.
• Check that the power supply was turned on in the following order:
modem (or ONU), this product, PC.
[For assistance, please call: 1-800-272-7033]
Installation/Troubleshooting
Cause and Remedy
Cause and Remedy
5