NEC UNIVERGE SV8100 Installation Manual page 24

Feature
Delivery Mode
Automatic Answer
Unavailable on no Answer
Make Visible on Calls
Queuing Change
Click on 'Call Control' and select 'Advanced' in the drop down menu and select a Call Control Group,
if the Call Control Group is blank then just click OK and a group named default will be created. The
group will be visible under the call control configuration. If call control groups already exist then you
can select one from the drop down menu.
Description
With the standard operator console license, the delivery
mode can only be manual, this means calls are presented
to the operator queue and the operator requests a call
out of the queue to answer.
If the advanced license is installed then auto delivery can
be enabled, when this is enabled, calls are automatically
delivered from the queue to the operator's phone.
When this option is enabled, delivered calls will be
automatically answered on the operator's extension.
If Auto Delivery mode is being used then this will set an
Operator unavailable if they don't answer a call that rings
on their extension. The timer specifies how long the call
should ring before making the Operator Unavailable.
When calls are in the calls waiting area, the console
application can automatically be brought into view, there
is a delay timer that can be set.
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