Flat-Rate Program - Canon imagerunner advance C9075 PRO Service Manual

Canon
3.

Flat-Rate Program

The Flat-Rate Program provides a flat-rate credit to Canon USA's
full-line dealers as compensation for warranty expenses that they may
incur. Dealers who purchase an imageRUNNER ADVANCE C9075
PRO/ C9065 PRO/C7065/C7055 Series device will receive a Flat-Rate
Program credit during the month following their purchase. This credit
covers the dealer's cost of defective parts and drums with a dealer cost
under $300.00 that have been replaced during the term of the end-
user's Limited Warranty.
The Flat-Rate Program enables the dealer to return the more expensive
machine parts to receive reimbursement for in-warranty part failures.
The flat-rate credit is a percentage of your eligible machine purchases,
drums, and accessories. Flat-rate credits are posted monthly in the
CNA (Canon Network Access) section of Canon USA's ISG Central
Web site. Refer to the
more information.
Original defective parts with a dealer cost over $300.00 that have been
replaced during the term of the end-user warranty are eligible to receive
reimbursement credit through the e-Tag process. Parts that are listed
on the Canon USA Repairable Parts List should be sent to an APRF
(Authorized Parts Repair Facility) to be repaired at no charge.
To request a part reimbursement credit, complete the e-Tag warranty
claim form in the Warranty section of the e-Support Center Web site at
http://www.support.cusa.canon.com. Refer to the
Service Guide for further details and instructions.
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
Rev. 2
imageRUNNER ADVANCE C9000 PRO / C7000 Series Service Guide
Online Limited Warranty Credit Inquiry section for
e-Tag section of this
March 2015
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