Advertisement
8
Consumer services
Dear Customer,
Beko Call Centre is available 24/7.
From land lines or mobile phones, dial our call
centre number without the area code for all your
product related queries.
Calls to our call centre are charged according to
the tariff designated by the mobile/land line
operator.
Please fill out the form on the "Consumer
Services" page of our website at www.arcelik.-
com.tr or send us a fax at 0216 423 23 53 to
reach our Call Centre.
Our address for written applications:
Arçelik Çağrı Merkezi, Arçelik A.Ș. Ankara Asfaltı
Yanı,34950 Tuzla/İSTANBUL Up-to-date contact
information of our Authorized Services may be
found at www.arcelik.com.tr web site
Customer Satisfaction Policy
Arçelik A.Ș. adopts a customer oriented approach with the major principle of providing our customers excellent experience where our brand of
service can conveniently communicate customer requests and comments from every channels (phone, e-mail, www.arcelik.com.tr, fax, letter,
social media, service, dealer, call centre) regardless of customer's profile and all these requests and comments are gathered in a single pool of
information which is traceable, reportable, transparent and reliable and all records are handled with confidentiality, objectively and fairly in line with
legal regulations and assessed and the processes are continuously controlled and improved.
In parallel with our approach, all processes are integrated to management system and system which controls the other system is established.
Management targets are also fed via this system.
1
Website
2
3
- Analysis of the service request
- Providing the customer with service information (survey, shipping, installation, information, repair,
replacement, etc.)
- Handling the service as required
4
5
6
Beko Call
444 0 888
(Please call without
dialling the area code
from land lines or mobile
Alternative Number
0216 585 8 888
Evaluation of the service request
Customer application
Call centre
Application registration
Name, Surname
of the Customer
Customer Phone
Authorized seller
Customer Address
Receipt of the service request
Scheduling & handling the service
Customer satisfaction feedback
Satisfied
Close the application file and store information
Please follow the following recommendations.
1 When you purchase the product, please have its
Warranty approved by your Authorized Dealer.
Center
2 Use your product in accordance with the
principles of the manual.
3 Make an application to our call centre from the
telephone numbers above when you have a
service demand related to your product.
4 Ask for the "technician ID" to the technician that
phones")
comes for the service.
5 When s/he is finished, remember to ask for a
Service Form from your technician. This "Service
Form" will be of use in case of a problem with
your product in later stages.
6 Expected life of a product: 10 years. (The spare
parts necessary for the product to function will
be available for this period.)
Call centre
Not
Satisfied
Advertisement
