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Abuse, misuse or abnormal use, accident, negligent acts, power failures or surges, force majeure events
2.
including but not limited to lightning, fire, flood, hail, extreme cold weather, or any other natural disaster,
any other force majeure event, pest damage, accidental breakage, actions of third parties, and any other
events or accidents outside Solahart's control and/or not arising under normal operating conditions;
3.
Operating the Product in an unintended environment or under incorrect safety or protection conditions;
Failure to install, operate and/or maintain the Product in accordance with the applicable Solahart Owner's
4.
Guide and Installation Instructions;
5.
Transport damage;
6.
Wear and tear from adverse conditions including corrosive atmospheric conditions e.g. salt, ocean spray,
dust storm or other weather damage;
Cosmetic defects;
7.
Any improper attachment, installation or application of the Product, and in respect of the PV System, any
8.
insufficient framing if the PV System is a frameless module;
Any attempt to extend or reduce the life of the Product, whether by physical means, programming or
9.
otherwise, without the prior written consent of Solahart;
10.
Removal and reinstallation at a location other than the original installation location, without the prior written
consent of Solahart;
11.
Insufficient ventilation of the Product;
Failure to observe the applicable safety regulations; or any factor identified in the applicable Solahart
12.
Owner's Guide and Installation Instructions; or
Ignoring safety warnings and instructions contained in all documents relevant to the applicable Product.
13.
If your claim relates to a failure to operate in accordance with the Solahart Owner's Guide and Installation
Instructions as a result of one of the factors listed above, Solahart may charge you at its standard rates for its
time and materials related to your claim.
Without limiting the above exclusions:
1.
In relation to LG Chem Batteries, the Warranty does not cover damage from any of the following activities:
(a) improper transportation, storage, installation or wiring; (b) modification, alteration, disassembly, repair or
replacement without authorization from Solahart; (c) noncompliance with the manufacturer's product
Installation Manual; (d) external influences including unusual physical or electrical stress (power failure
surges, inrush current, lightning, flood, fire, accidental breakage, etc); or (e) use of an incompatible inverter,
rectifier or power conditioning system.
In relation to SolarEdge Products, the Warranty does not cover: (a) Products which are installed or
2.
operated not in strict accordance with the accompanying instruction documentation, including without
limitation, not ensuring sufficient ventilation for the Product as described in the applicable installation
guide; (b) Products which are opened, modified or disassembled in any way without Solahart's prior written
consent; (c) Products which are used in combination with equipment, items or materials not permitted in
the instruction documentation or in violation of local codes and standards; or (d) cosmetic or superficial
defects, dents, marks or scratches which do not influence the proper functioning of the Products.
Location and positioning
Where the Product is installed outside the boundaries of a metropolitan area (as defined by Solahart) or further
than 25 km from a regional Solahart Dealer, the cost of transport, insurance and travelling costs to the nearest
Solahart Dealer shall be the owner's responsibility. Where the Product is installed in a position that does not
allow safe, ready access, the cost of accessing the site safely, including the cost of additional materials
handling and/or safety equipment, shall be the owner's responsibility.
Replacements
Solahart may use new, used, remanufactured or refurbished parts or products when repairing or replacing any
Product under this Limited Warranty. Any exchanged or replaced parts or Products will become the property
of Solahart. Goods presented for repair may be replaced by refurbished goods of the same type rather than
being repaired.
SOLAHART PV SYSTEM AND/OR BATTERY WARRANTY - AUSTRALIA ONLY
15
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