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SOLAHART PV SYSTEM AND/OR BATTERY WARRANTY - AUSTRALIA ONLY
If the Product is repaired or replaced under this Warranty, the remainder of the applicable Warranty Period will
apply to the repaired or replaced Product and the repaired or replaced Product or parts will not carry a new
Solahart Warranty. The Warranty Periods set out above will not be extended in any way in the event of a
replacement or repair of a Product, but this does not affect any rights you may have under the Australian
Consumer Law in relation to the replaced or repaired Product (see the section below entitled "The Australian
Consumer Law" for further details).
Limitation of this warranty
This Limited Warranty is provided voluntarily and free of charge and does not constitute an independent
guarantee promise. Therefore, if any defect materially affects the functionality of any Product, the remedies
under this Warranty are limited exclusively to the remedies set out above in the warranty cases specified
herein.
Subject to any statutory provisions to the contrary, Solahart assumes no warranties, express or implied, written
or oral, other than the warranties made herein and specifically disclaims all other warranties, merchantability
or fitness for a particular purpose and Solahart excludes all liabilities for any special, incidental, indirect,
consequential or punitive damages arising from or in connection with the use or loss of use of the Product to
perform as warranted, regardless of the form of action and regardless of whether a party has been informed
of or otherwise might have anticipated the possibility of such damages; including but not limited to damages
for loss of power, lost profits or savings nor expenses arising from third-party claims. This does not apply to
the extent Solahart is liable under applicable mandatory laws.
If you require a call out and we find that the fault is not covered by Solahart's warranty, you are responsible for
our standard call out charge. If you wish to have the relevant component repaired or replaced by Solahart that
service will be at your cost.
Entitlement to claim under this warranty
To be entitled to make a claim under this warranty you need to:
Provide proof of purchase documentation and be the owner of the Product or have the consent of the
1.
owner to act on their behalf.
Contact your Solahart dealer without undue delay after detection of the defect and, in any event, within
2.
the applicable Warranty Period.
You are not entitled to make a claim under this warranty if the relevant Product:
1.
Does not have its original serial numbers and type plate or numbers are illegible; or
Is not installed in Australia.
2.
Warranty claim procedure
If you wish to make a claim under this warranty, you need to:
Contact your Solahart dealer, provide proof of purchase (and in the case of a SolarEdge Product, any
1.
subsequent transfers of ownership of the Product) and owner's details, address of the Product, a contact
number and date of installation of the Product, the serial number of the Product, and a description of the
alleged defect(s).
Solahart will arrange for the Product to be tested and assessed. Solahart will inform you whether this will
2.
occur on-site or whether the Product must be sent elsewhere for testing and assessment.
3.
If Solahart determines in its sole discretion that you have a valid warranty claim, Solahart will organise for
the repair or replacement of the Product or any component in accordance with this warranty.
Any expenses incurred in the making of a claim under this Warranty will be borne by you.
The Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are
entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable
loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of
acceptable quality and the failure does not amount to a major failure.
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