E Technical Support; The Isupport Website; Accessing Isupport Services - Dell Force10 E300 Installing And Maintaining

Technical Support
This appendix contains these sections:

• The iSupport Website

• Contacting the Technical Assistance Center on page 66
• Requesting a Hardware Replacement on page 66
• Locating E300 Serial Numbers on page 67
The iSupport Website
iSupport provides a range of documents and tools to assist you with effectively using Dell Force10
equipment and mitigating the impact of network outages. Through iSupport you can obtain technical
information regarding Dell Force10 products, access to software upgrades and patches, and open and
manage your Technical Assistance Center (TAC) cases. Dell Force10 iSupport provides integrated,
secure access to these services.

Accessing iSupport Services

The URL for iSupport is
a userid and password. If you do not have one, you can request one at the website:
1
On the Dell Force10 iSupport page, click the Account Request link.
2
Fill out the User Account Request form, and click Send. You will receive your userid and password
by E-Mail.
3
To access iSupport services, click the Log in link, and enter your userid and password.
www.force10networks.com/support/. To access iSupport services you must have
E
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