Contacting The Technical Assistance Center; Requesting A Hardware Replacement - Dell Force10 E300 Installing And Maintaining

Contacting the Technical Assistance Center

How to Contact Dell Force10
TAC
Information to Submit When
Opening a Support Case
Managing Your Case
Download Software Updates
Technical Documentation
Contact Information

Requesting a Hardware Replacement

To request replacement hardware, follow these steps:
Step Task
1 Determine the part number and serial number of the component. To list the numbers for all components installed in
the chassis, use the show inventory command.
NOTE: The serial number for fan trays and AC power supplies will not appear in the hardware inventory
listing. Check the failed component for the attached serial number label, as described next (see
Numbers on page
66 | Technical Support
Log in to iSupport at www.force10networks.com/support/, and select the Service Request
tab.
• Your name, company name, phone number, and E-mail address
• Preferred method of contact
• Model number
• Serial Number (see
• Software version number
• Symptom description
• Screen shots illustrating the symptom, including any error messages. These can include:
• Output from the
command
• Output from the
command
• Console captures showing the error messages
• Console captures showing the troubleshooting steps taken
• Saved messages to a syslog server, if one is used
Log in to iSupport, and select the Service Request tab to view all open cases and RMAs.
Log in to iSupport, and select the Software Center tab.
Log in to iSupport, and select the Documents tab. This page can be accessed without
logging in via the Documentation link on the iSupport page.
E-mail: support@force10networks.com
Web: www.force10networks.com/support/
Telephone:
US and Canada: 866.965.5800
International: 408.965.5800
67).
Locating E300 Serial Numbers on page
show tech
command or the
show trace command
or the
67)
show tech linecard
{number}
show trace linecard
number
{
Locating E300 Serial
}