Before Calling Service Personnel; Symptoms And Correction - Toshiba SD-P2000 Owner's Manual

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Before Calling Service Personnel

Check the following guide for the possible cause of a problem before contacting service.

Symptoms and correction

Symptom
No power.
The player turned off by itself.
No picture.
No sound.
The playback picture has
occasional distortion.
Brightness is unstable or
noises are present in the
playback pictures.
The player does not start
playback.
Playback does not follow the
course of the disc's program.
Buttons do not work.
The remote control does not
work properly.
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Cause
• The AC adapter or power plug is
disconnected.
• The battery pack has been removed.
• Dead batteries.
• The automatic power off function turned
the unit off.
• The connected TV is not set to receive
DVD signal output.
• The output signal is set to the External
Screen mode.
• The equipment connected via the audio/
video cable is not set to receive DVD
signal output.
• The volume is too low.
• The audio receiver or TV is turned off.
• The setting of output sound format is
incorrect.
• The disc is dirty.
• Player is in fast forward or fast reverse
mode.
• The main unit was moved or given a
shock.
• The disc is not set firmly.
• The effect of copy protection.
• No disc is inserted.
• An unplayable disc is inserted.
• The disc is inserted upside down.
• The disc is not inserted securely.
• The disc is dirty.
• The parental lock function is set.
• It is in the repeat playback mode, memory
playback, etc.
• Power supply fluctuations or other
abnormalities such as static electricity may
interrupt correct operation.
• The remote control is not pointed at the
remote sensor of the player.
• The remote control is too far from the
player.
• The batteries in the remote control are
exhausted.
Correction
• Connect the AC adapter or power plug
securely.
• Install the battery pack.
• Re-charge the battery.
• Press the PLAY button.
• Select the appropriate video input mode
on the TV so the picture from the player
appears on the TV screen.
• Set the output signal properly.
• Select the correct input mode of the
audio receiver so you can listen to the
sound from the player.
• Adjust the volume by turning the volume
control.
• Turn on the equipment connected with
the audio/video cable.
• Select the proper audio setting.
• Eject the disc and clean it.
• Sometimes a small amount of picture
distortion may appear. This is not a
malfunction.
• Vibrating or shaking the unit during
playback may produce distortion. This is
not a malfunction. If not restored to usual
status, stop playback and start again.
• Remove the disc and set it again.
• Connect the player directly to the TV.
Avoid connecting the player to a VCR or
TV/VCR combination.
• Insert a disc.
• Insert a playable disc. (Check the disc
type and color system.)
• Insert the disc with the playback side
down.
• Insert the disc securely in the disc holder.
• Clean the disc.
• Cancel the parental lock function or
change the parental lock level.
• These operations may prevent a proper
progression of the contents.
• Turn the power on or off with the
POWER button. Or disconnect the power
plug and insert it into the wall outlet
again.
• Point the remote control at the remote
sensor of the player.
• Operate the remote control within about
3 m.
• Replace the batteries with new ones.
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