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Troubleshooting
If you think a malfunction has occurred, check the following.
The product does not turn on
• Check that the batteries are installed in the controller correctly.
• Check that the batteries are fully charged.
• If the product cannot turn on due to insufficient power, the power
indicator flashes red three times.
• Press the [
] power button until the power indicator is lit light
blue. When the power indicator flashes light blue, the product is
starting up. Startup is complete when the power indicator changes
from flashing to lit light blue.
➡ "Turning On and Off" p. 8
• When charging cannot be performed or operations are unrespon-
sive, force the product to turn off, and then restart the device.
• If the controller gets too hot due to prolonged use or the usage
environment, the product may turn off for safety reasons. If you use
this product while it is charging, the controller may get very hot and
charging may stop. Wait for the temperature to fall, and then turn
the product back on.
Cannot see images
The headset may not be at the correct height.
(BT-2200) ➡ "4. Wearing the headset" p. 14
(BT-2000) ➡ "3. Wearing the headset" p. 17
Cannot hear audio
To listen to audio from the product, use the mono earphones with
mic supplied.
20
Cannot use the controller
• You cannot perform controller operations when the key lock indica-
tor is lit (Key lock enabled). Press the [
key lock.
➡ "Disabling controller operations (Key lock)" p. 8
• When the power indicator is blue (during Sleep mode), press the
[
] power button briefly.
➡ "Turning off the screen while the product is on (Sleep mode)" p. 8
Cannot connect to the network
• Check that the wireless LAN (Wi-Fi) environment can be accessed
from where you are using the product.
• Check that the product's network settings are correct. Contact your
network administrator for more details.
Date and time settings are reset
This product is equipped with a backup battery to maintain the date
and time settings even if the main battery runs out. If you do not
use this product for a long time, the charge in the backup battery
may run out, and the date and time are returned to their defaults.
• Make sure you charge this product when the battery is installed. The
backup battery takes about five days to charge completely. You can
still use the product while charging the backup battery.
➡ "Charging the Battery" p. 6
• When the backup battery has been charged, turn on the product,
select [Settings] - [SYSTEM] - [Date & time], and then set the date and
time.
] key lock button to release
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