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Table of Contents
Related Manuals for Philips HearLink BTE PP Series
Summary of Contents for Philips HearLink BTE PP Series
- Page 1 HearLink Behind-the-Ear Hearing Aids BTE PP User Guide...
- Page 3 Model overview This booklet is valid for the following power hearing aid families and models: To be filled out by your hearing care professional. FW 1.x: HearLink 9010 BTE PP – HL 9010 BTE PP (HEB9010) GTIN: 05714464002818 HearLink 7010 BTE PP – HL 7010 BTE PP (HEB7010) GTIN: 05714464002801 HearLink 5010 BTE PP –...
- Page 4 Your individual hearing aid settings Settings overview for your hearing aid Left Right Volume Control Program Button Mute Volume Control indicators Beeps at min/max volume Clicks when changing volume Beeps at preferred volume Battery indicators Low battery warning...
- Page 5 Warranty certificate Name of owner: Hearing care professional: Hearing care professional address: Hearing care professional phone: Purchase date: Warranty period: Month: Model right: Serial no.: Model left: Serial no.:...
- Page 6 International warranty Your hearing aid is covered by an international limited warranty issued by the manufacturer for a period of 24 months from the date of delivery. This limited warranty covers manufacturing and material defects in the hearing aid itself, but not in accessories such as batteries, tubing, speakers, earpieces and filters, etc.
- Page 7 This will help you to get the most out of your new hearing aid. Your hearing care professional has adjusted the hearing aid to meet your needs. If you have further questions, please contact your hearing care professional. More information is available on www.hearingsolutions.philips.com.
- Page 8 Intended use Intended use The hearing aid is intended to amplify and transmit sound to the ear Indications for use Impaired hearing within mild to severe-to- profound hearing loss Intended user Adults and children older than 36 months Use environment Indoor and outdoor Contraindications Users of active implants must pay special...
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Page 9: Table Of Contents
Table of contents Identify your hearing aid and earpiece Your hearing aid with earhook and mold – What it is What it does Your hearing aid with miniFit thin tube – What it is What it does Identify left and right hearing aid Battery (size 13) MultiTool for handling batteries and cleaning... - Page 10 Quick reset Using hearing aid with iPhone, iPad, and iPod touch Pairing hearing aid with iPhone Re-connect your hearing aids to your iPhone, iPad, or iPod touch Philips HearLink app Wireless accessories (optional) Other options (optional) Tamper-resistant battery drawer (optional) 54...
- Page 11 General warnings Troubleshooting guide Water & dust resistance Conditions of use Technical information...
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Page 12: Identify Your Hearing Aid And Earpiece
Identify your hearing aid and earpiece Philips is offering two different attachments and several different earpieces which classify your hearing aid. Please identify your attachment and earpiece. This will make it easier for you to navigate through this booklet. Earhook with mold... - Page 13 miniFit thin tube Thin tube Ear grip (optional) Earpieces The thin tube uses one of the following earpieces: Dome (Bass Dome shown)* Grip Tip* VarioTherm Micro Mold ® Micro Mold Please see details for replacing the dome or Grip Tip in section: “Replace dome or Grip Tip”.
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Page 14: Your Hearing Aid With Earhook And Mold - What It Is
Your hearing aid with earhook and mold – What it is Earhook Microphone openings Tube Program Button Mold Battery drawer Direct Audio Nail grip Input (with an optional DAI/FM adapter) -
Page 15: What It Does
What it does Sound in Sound out Mute, change volume programs Contains the battery and Open the functions battery drawer as an on/off switch... -
Page 16: Your Hearing Aid With Minifit Thin Tube - What It Is
Your hearing aid with miniFit thin tube – What it is Microphone openings Thin tube Push button Battery drawer Direct Audio Input Nail grip (with an optional DAI/FM adapter) -
Page 17: What It Does
What it does Sound in Mute, change Sound out volume programs Open the Contains the battery battery and drawer functions as an on/off switch... -
Page 18: Identify Left And Right Hearing Aid
Identify left and right hearing aid It is important to distinguish between the left and the right hearing aid as they might be programmed differently. You can find left/ right color indicators in the battery drawer. Indicators can also be found on the molds. A RED indicator marks the RIGHT hearing aid A BLUE indicator marks the... -
Page 19: Battery (Size 13)
Battery (size 13) Your hearing aid is a miniature electronic device that runs on special batteries. To activate the hearing aid, you must insert a new battery in the battery drawer. See how in the “Replace the battery” section. Make sure the plus is visible Pull out to open Battery... -
Page 20: Multitool For Handling Batteries And Cleaning
MultiTool for handling batteries and cleaning The MultiTool contains a magnet which makes it easier to replace the battery in the hearing aid. It also contains a brush and a wire loop for cleaning and removing ear wax from your earpiece. -
Page 21: Turn The Hearing Aid On And Off
Turn the hearing aid ON and OFF The battery drawer is used to switch the hearing aid on and off. To save battery life, make sure your hearing aid is switched off when you are not wearing it. Turn ON Close the battery drawer with the battery in place. -
Page 22: When To Replace A Battery
When to replace a battery When it is time to replace the battery, you will hear three beeps repeated at moderate intervals until the battery runs out. Three beeps* Four beeps The battery The battery is running low has run out Battery tip To make sure the hearing aid is always working, bring spare batteries with you, or... -
Page 23: Replace The Battery
Replace the battery 1. Remove Fully open the battery drawer. Remove the battery. 2. Uncover Remove the sticky label from the + side of the new battery. Tip: Wait 2 minutes so that the battery can draw air, to ensure optimal function. - Page 24 4. Close Close the battery drawer. The hearing aid will play a jingle through the earpiece. Hold the earpiece close to your ear to hear the jingle. The MultiTool can be used for battery change. Use the magnetic end to remove and insert batteries.
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Page 25: Put On The Hearing Aid With Earhook And Mold
Put on the hearing aid with earhook and mold Read the following pages if you have a hearing aid with an earhook and mold. The mold is customized for you and fits your ear shape. The molds are unique for the left or the right ear. -
Page 26: Caring For Your Hearing Aid
Caring for your hearing aid When handling your hearing aid, hold it over a soft surface to avoid damage if you drop it. Clean the microphone openings Carefully brush away debris from the openings using a clean brush. Gently brush the surface and make sure the brush is not pressed into the openings. - Page 27 Microphone openings Important notice Use a soft, dry cloth to clean the hearing aid. It must never be washed or immersed in water or other liquids.
- Page 28 Clean the mold The mold should be cleaned regularly. Use a soft cloth to clean the surface of the mold. Use the MultiTool wire loop to clean the opening. Replace the tube The tubing between the mold and the aid should be replaced when it becomes yellow or stiff.
- Page 29 Wash the mold Step 1 Make sure you are able to identify which mold is for which hearing aid before disconnecting them from the hearing aid. Step 2 Disconnect the tube and mold from the earhook. Hold the earhook firmly, when pulling off the tube.
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Page 30: Minifit Thin Tube
miniFit thin tube Read the following pages if your hearing aid has a miniFit thin tube with either a dome, Grip Tip or Micro Mold as earpiece. The miniFit thin tube brings sound into your ear. The thin tube should only be used with an earpiece attached. - Page 31 Put on the hearing aid with thin tube Step 1 Place the hearing aid behind your ear. Step 2 Hold the bend of the tube between your thumb and index finger. The earpiece should point towards the ear canal opening. Step 3 Gently push the earpiece into your ear canal until the thin...
- Page 32 Clean the thin tube The thin tube should be cleaned to keep it clear from moisture and wax. If not cleaned, it could become blocked with wax which means no sound will be able to come out. Step 1 Pull the thin tube out of the hearing aid.
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Page 33: Standard Earpieces For Thin Tube
Standard earpieces for thin tube There are 4 different types of domes. Both domes and Grip Tip are made of soft rubber material. Identify your earpiece type and size below. Open Dome Power Dome Bass Dome, single vent Bass Dome, double vent Grip Tip (available in small and large, left and right, with or without vent) 6 mm... -
Page 34: Replace Dome Or Grip Tip
Replace dome or Grip Tip The earpiece (dome or Grip Tip) should not be cleaned. If the earpiece is filled with wax, replace it with a new one. Grip Tip should be replaced at least once a month. Step 1 Hold on to the end of the thin tube and then pull off the earpiece. -
Page 35: Customized Earpieces For Thin Tube
Customized earpieces for thin tube Micro Molds are available in two different materials. The earpieces are customized for your ear. Customized earpieces have a white wax filter attached to the sound opening. ProWax is the filter type to be used with these earpieces. To replace the ProWax filter, see section “Replace ProWax filter”. -
Page 36: Clean Micro Mold
Clean Micro Mold The Micro Mold should be cleaned regularly. The Micro Mold has a white wax filter that must be replaced when clogged, or if the hearing aid does not sound normal. The vent is cleaned by pressing the brush through the hole, twisting it slightly. -
Page 37: Replace Prowax Filter
Replace ProWax filter 1. Tool Remove the tool from the shell. The tool has two pins, one empty for removal and one with filter the new wax filter. 2. Remove Push the empty pin into the wax filter in the filter mold and pull it out. -
Page 38: Flight Mode
Flight mode When boarding an airplane or entering an area where it is prohibited to radiate radio signals, e.g., during flight, flight mode must be activated. The hearing aid will still be working. It is only necessary to activate flight mode on one hearing aid. -
Page 39: Optional Features And Accessories
Optional features and accessories The features and accessories described on the following pages are optional. Please contact your hearing care professional to find out how your hearing aid is programmed. If you experience difficult listening situations, a special program may be helpful. These are programmed by your hearing care professional. -
Page 40: Change Volume (Optional)
Change volume (optional) The Program Button allows you to adjust the volume. You will hear a click when you turn the volume up or down. Give a short press to the button to increase the volume Give a short press to the button to decrease the volume Maximum... -
Page 41: Change Program (Optional)
Change program (optional) Your hearing aid can have up to 4 different programs. These are programmed by your hearing care professional. Press up or down to change between programs You can change continuously between programs both up and down in the program order. - Page 42 To be filled out by the hearing care professional Program Activation sound When to use “1 beep” “2 beeps” “3 beeps” “4 beeps” Program change: Left Right Short press Medium press...
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Page 43: Mute The Hearing Aid (Optional)
Mute the hearing aid (optional) Use the mute function if you need to silence the hearing aid while wearing it. Apply a very long press (4 seconds) to either end of the Program Button to mute the hearing aid. To reactivate, push the Program Button briefly. -
Page 44: Quick Reset
Quick reset If you wish to return to the standard settings of the hearing aid programmed by your hearing care professional, simply open and then close the battery drawer. A jingle is played when you reset the hearing aid. Open Close... -
Page 45: Using Hearing Aid With Iphone, Ipad, And Ipod Touch
For assistance in pairing and using these products with your hearing aid, please contact your hearing care professional or visit our support site at: www.hearingsolutions.philips.com For information on compatibility, please visit www.hearingsolutions.philips.com/ compatibility. Stream audio with Android™ devices through the Philips AudioClip. -
Page 46: Pairing Hearing Aid With Iphone
Pairing hearing aid with iPhone 1. Settings 2. Accessibility Bluetooth Hearing Devices Accessibility Open your iPhone On the and go to “Settings”. “Accessibility” Make sure screen, choose Bluetooth is on. “Hearing Devices”. ® Then choose “Accessibility”. - Page 47 3. Prepare 4. Select Philip HearLink 9010 Open and close the Your iPhone will detect the hearing battery drawer, on both hearing aids if aid for pairing. Detected devices you have two and place it close to will appear in your iPhone list.
- Page 48 5. Confirm pairing Bluetooth Pairing Request “Philip” would like to pair with your iPhone Cancel Pair Confirm pairing. If you have two hearing aids, pairing confirmation is needed for each hearing aid.
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Page 49: Re-Connect Your Hearing Aids To Your Iphone, Ipad, Or Ipod Touch
Re-connect your hearing aids to your iPhone, iPad, or iPod touch When you turn off your hearing aids or iPhone, iPad, or iPod touch, these will no longer be connected. To connect them again, turn on your hearing aids by opening and closing the battery drawer. -
Page 50: Philips Hearlink App
Philips HearLink app Philips HearLink app for iPhone, iPad, iPod touch, and Android devices offers an intuitive and discreet way to control your hearing aid. Philips HearLink app also enables you to connect and control an endless range of other devices by linking to IFTTT via the internet. - Page 51 Please find more details here: www.hearingsolutions.philips.com Apple, the Apple logo, iPhone, iPad, iPod touch, and Apple Watch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Android, Google Play, and the Google Play...
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Page 52: Wireless Accessories (Optional)
The Remote Control offers the ability to change programs, adjust volume or mute your hearing aid. Philips HearLink app The app offers an intuitive and discreet way to control your hearing aids, with iPhone, iPad, iPod touch, and Android devices. -
Page 53: Other Options (Optional)
Other options (optional) Auto Telephone (optional for HearLink 3000 and 2000) The Auto Telephone can automatically activate a phone program in the hearing aid, if your telephone has a dedicated magnet. The magnet needs to be placed on your telephone next to the sound outlet. -
Page 54: Tamper-Resistant Battery Drawer (Optional)
Tamper-resistant battery drawer (optional) To keep the battery out of reach of infants, small children and people with learning difficulties, a tamper-resistant battery drawer should be used. Important notice Avoid excessive force to open the battery drawer when in the locked position. Do not force the battery drawer beyond its fully opened position. - Page 55 To lock the battery drawer Close the battery drawer completely and make sure it is locked. Tool to unlock the battery drawer Use this small tool provided by your hearing care professional. Unlock the battery drawer Insert the tip of the tool into the small hole at the back of the battery drawer.
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Page 56: General Warnings
General warnings You should familiarize yourself fully with the following general warnings before using your hearing aid for your personal safety and to ensure correct use. Please note that a hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions. - Page 57 Choking hazards & risk of swallowing batteries and other small parts · Hearing aids, their parts, and batteries should be kept out of reach of children and anyone who might swallow these items or otherwise cause injury to themselves. · Batteries have occasionally been mistaken for pills.
- Page 58 General warnings Battery use · Always use batteries recommended by your hearing care professional. Batteries of low quality may leak and cause bodily harm. · Never attempt to recharge your batteries, and never dispose of batteries by burning them. There is a risk that the batteries will explode.
- Page 59 · The Auto Telephone magnet and MultiTool (which has a built-in magnet) should be kept more than 30 cm away from the implant, e.g. do not carry it in a breast pocket. · If you have an active brain implant, please contact the manufacturer of your implantable device for information about the risk of disturbance.
- Page 60 General warnings Power aid · Special care should be exercised in selecting, fitting and using a hearing aid where maximum sound pressure capability exceeds 132 dB SPL (IEC 711), as there may be risk of impairing the remaining hearing of the hearing aid user.
- Page 61 systems and other devices) may occur. If this occurs, increase the distance between the hearing aid and the interfering device. Use on aircraft · Your hearing aid contains Bluetooth ® On board an aircraft, flight mode must be activated, unless Bluetooth is permitted by ®...
- Page 62 Consult your hearing care professional if you experience unexpected operations or serious incidents with your hearing aid during use or because of its use. Your hearing care professional will support you with issue handling and, if relevant, reporting to the manufacturer and/or the national authorities.
- Page 63 Electromagnetic interference may occur in the vicinity of equipment with the symbol to the right. Portable and mobile RF (radio frequency) communications equipment can affect the performance of your hearing aid. If your hearing aid is affected by electromagnetic interference, move away from the source to reduce the interference.
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Page 64: Troubleshooting Guide
Troubleshooting guide Symptom Possible causes Dead battery No sound Clogged earpieces (dome, Grip Tip or Micro Mold) Clogged sound outlet Intermittent or Moisture reduced sound Dead battery Hearing aid earpiece inserted incorrectly Squealing noise Ear wax accumulated in ear canal If your hearing aid plays 8 beeps, 4 times consecutively, your hearing Beeping... - Page 65 Solutions Replace the battery Clean mold Consider replacing wax filter, dome, or Grip Tip Clean mold or replace wax filter, dome, or Grip Tip Wipe battery with a dry cloth Replace the battery Re-insert the earpiece Have ear canal examined by your doctor Contact your hearing care professional 1.
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Page 66: Water & Dust Resistance
Water & dust resistance Your hearing aid is dust-tight and protected against ingress of water (IP68) which means it is designed to be worn in all daily life situations. Therefore, you do not have to worry about sweat or getting wet in the rain. Should your hearing aid come in contact with water and stop working, please follow these guidelines:... -
Page 67: Conditions Of Use
Conditions of use Temperature: +1 ° C to +40 ° C Operating Relative humidity: conditions 5 % to 93 % , non-condensing Temperature and humidity should not exceed the following limits for extended periods during transportation Storage and and storage: transportation conditions Temperature:... -
Page 68: Technical Information
The hearing aid complies with international standards concerning electromagnetic compatibility and human exposure. Due to the limited space available on the hearing aid, relevant approval markings can be found in this document. Additional information can be found in the Specification Guide on www.hearingsolutions.philips.com. - Page 69 USA and Canada The hearing aid contains a radio module with the following certification ID numbers: FCC ID: 2ACAH-AUBTEP IC: 11936A-AUBTEP The manufacturer declares that this hearing aid is in compliance with the essential requirements and other relevant provisions of Directive 2014/53/EU.
- Page 70 Description of symbols used in this booklet or on the packaging label Warnings Text marked with a marking symbol must be read before using the product. Manufacturer The product is produced by the manufacturer whose name and address are stated next to the symbol. Indicates the medical device manufacturer, as defined in EU Directives 90/385/EEC, 93/42/EEC and 98/79/EC.
- Page 71 IP code This symbol indicates the class of protections against harmful ingress of water and particulate matter according to IP68 EN 60529:1991/+A2:2013. IP6X indicates total dust protection. IPX8 indicates the protection against the effects of continuous immersion in water. Bluetooth logo ®...
- Page 72 GTIN on regulatory packaging label is related to medical device hardware (the hearing aid itself). REACH Declaration: REACH requires Philips Hearing Solutions to provide chemical content information for Substances of Very High Concern (SVHC) if they are present above 0.1% of the article weight.
- Page 73 < > 8,15 mm Placeholder for FSC logo < 15 mm >...
- Page 74 Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license. This product has been manufactured by or for and is sold under the responsibility of SBO Hearing A/S, and SBO Hearing A/S is the warrantor in relation to this product.