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Summary of Contents for Dell WD19DC
- Page 1 Dell Docking Station WD19 Dual Cable User Guide Regulatory Model: K20A Regulatory Type: K20A001 July 2020 Rev. A02...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2019 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Dell ExpressCharge and ExpressCharge boost overview....................26 Chapter 10: Dell docking station firmware update ................27 Chapter 11: Frequently asked questions..................30 Chapter 12: Troubleshooting the Dell Performance Docking Station WD19DC ........32 Symptoms and solutions..............................32 Chapter 13: Getting help........................36 Contacting Dell..................................36... -
Page 4: Chapter 1: Introduction
Introduction The Dell Performance Docking Station WD19DC is a device that links all your electronic devices to your computer using a dual USB Type-C cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the computer. -
Page 5: Chapter 2: Package Contents
Package contents Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see your invoice for contact information) if something is missing. Table 1. Package contents Contents Specifications 1. Docking station with USB Type-C cable 2. - Page 6 Table 1. Package contents (continued) Contents Specifications Safety, Environmental, and Regulatory Information Package contents...
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Page 7: Chapter 3: Hardware Requirements
Before using the docking station, ensure that your system has a DisplayPort over dual USB Type-C designed to support the docking station. NOTE: Dell Docking stations are supported with select Dell systems. See the Dell Commercial Docking Compatibility Guide for the list of supported systems and recommended docking. -
Page 8: Chapter 4: Identifying Parts And Features
The dock button is designed to replicate your system's power button. If you connect the Dell Performance Docking Station WD19DC to supported Dell computers, the dock button works like your computer's power button and you can use it to power on/sleep/force shutdown the computer. - Page 9 Figure 2. Front view USB 3.1 Gen1/Gen2 Type-C port USB 3.1 Gen1 port with PowerShare Audio headset port Figure 3. Left view Wedge-shaped lock slot Identifying Parts and Features...
- Page 10 Kensington lock slot Figure 4. Back view Line-out port DisplayPort 1.4 (2) HDMI2.0 port USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4 USB 3.1 Gen1 port (2) Network connector (RJ-45) Power connector Identifying Parts and Features...
- Page 11 Figure 5. Bottom view 1. Service tag label Identifying Parts and Features...
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Page 12: Chapter 5: Important Information
These applications are available for download on the Drivers & Downloads page for your product at www.dell.com/support Updating the Dell Docking Station WD19DC driver To fully support the new generation Dell Docking Station WD19DC, it is highly recommended to install the following BIOS/Drivers on a 64– bit Windows operating system: 1. Go to www.dell.com/support... -
Page 13: Chapter 6: Quick Setup Of Hardware
Quick Setup of Hardware Steps 1. Update your system's BIOS, graphics and drivers from www.dell.com/support/drivers. Quick Setup of Hardware... - Page 14 2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Performance Docking Station WD19DC . Figure 6. Connecting the AC Adapter 3. Connect the USB Type-C connector to the computer.
- Page 15 15 W. 4. Connect multiple displays to the docking station, as needed. Figure 8. Connecting the multiple displays Topics: • Graphic special mode for Dell Precision 7000 series Quick Setup of Hardware...
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Page 16: Graphic Special Mode For Dell Precision 7000 Series
Graphic special mode for Dell Precision 7000 series • In the Dell Precision 7000 series, the discrete graphics card has been multiplexed to enbale it to directly drive the laptops USB Type-C MFDP ports. • The option is available in the system BIOS under Video > Switchable Graphics. -
Page 17: Chapter 7: Setup Of External Monitors
Updating the graphics drivers for your computer The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” section NOTE: 1. -
Page 18: Display Bandwidth
1 x 4K (3840 x 2160) display @60 Hz 12.5 Gbps Display Resolution Table Only for Recommended Systems from Dell Commercial Docking Compatibility Guide. The following table only addresses the dual-cable connection and does not support systems that use single Type-C cable. Table 3. WD19DC... - Page 19 NOTE: Configuration that is supported with AMD and Nvidia in special-graphics mode. This mode is listed in the BIOS for the Dell Precision mobile workstations 7530/7730 will require enabling special-graphics mode when Switchable is enabled. Precision 7530 and Precision 7730 with AMD Graphics can only support dual 4K@60 Hz non-HDR monitors when, both monitors are plugged to the two DP ports (not HDMI).
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Page 20: Chapter 8: Removing The Usb Type-C Cable Module
Removing the USB Type-C cable module Prerequisites The Dell Performance Docking Station WD19DC is shipped with the USB Type-C cable attached. To remove/change the cable module, follow these steps: Steps 1. Turn over the docking station. Removing the USB Type-C cable module... - Page 21 2. Remove the two M2.5 x 5 screws [1], and turn over the docking station [2]. Removing the USB Type-C cable module...
- Page 22 3. Gently pull the cable module away from the docking station. Removing the USB Type-C cable module...
- Page 23 4. Lift and remove the USB Type-C cable module from its connector inside the docking station. Removing the USB Type-C cable module...
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Page 24: Chapter 9: Technical Specifications
Power Adapter is plugged into wall socket Solid White Cable LED Table 5. Cable LED indicator State LED Behavior Connected to a Dell Precision 7000 Series laptop (7730/7530) Solid White with a dual USB Type-C port. Docking Status Indicator Table 6. Docking Station LED Indicators State... -
Page 25: Docking Specifications
• Gigabit Ethernet (RJ-45) x1 • Support Wake On LAN from S3, S4, or S5 sleep state with select Dell systems. See platform setup guide for more details. • Support MAC Address Pass-Through with select Dell systems. See platform setup guide for more details. -
Page 26: Input/Output (I/O) Connectors
Dell ExpressCharge and ExpressCharge boost overview • Dell ExpressCharge enables an empty battery to charge to 80% in about one hour when the system is turned off and to 100% in approximately two hours. • Dell ExpressCharge Boost enables an empty battery to charge to 35% in 15 minutes. -
Page 27: Chapter 10: Dell Docking Station Firmware Update
Information that is provided is for Windows users running the executable tool. For other operating systems or further detailed instructions see the WD19 admin guide available on www.dell.com/support. Download the WD19DC driver and firmware update from www.dell.com/support. Connect the dock to the system and start the tool in administrative mode. - Page 28 Display utility version. /componentsvers Display current version of all dock firmware components. For IT professionals and engineers, to get more information about the following technical topics, see the Dell Docking Station WD19DC Administrator's Guide: • Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities.
- Page 29 • Dock asset management locally and remotely through DCM (Dell Command | Monitor) and SCCM (System Center Configuration Manager). Dell docking station firmware update...
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Page 30: Chapter 11: Frequently Asked Questions
• The Dell Performance Docking Station WD19DC can charge your mobile or power bank even without being connected to the system. Just make sure your dock is connected to external power. The dock fan will rotate automatically if the dock gets too warm. - Page 31 • Our Dell dock is designed to operate on AC power only and it does not support system power source back (powered by system Type-C port). A power loss event will make all devices on the dock fail to work. Even when you restore the AC power, the dock may still not function properly because the dock still needs to negotiate proper power contract with the system's Type-C port and establish a system EC-to-dock-EC connection.
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Page 32: Chapter 12: Troubleshooting The Dell Performance Docking Station Wd19Dc
• Disconnect and reconnect the monitor/s from the docking station. • First power off the docking station by disconnecting the Type- C cable and then removing the power adapter from the dock. Troubleshooting the Dell Performance Docking Station WD19DC... - Page 33 Type-C cable to your system. 6. The High-Bandwidth Digital Content Protection (HDCP) content • Dell Dock supports HDCP up to HDCP 2.2. is not displayed on the attached monitor. NOTE: User's monitor/display must support HDCP 2.2 7.
- Page 34 12. AC Adapter is displayed as “Not Installed” in the Battery • 1. Ensure the Dell Performance Docking Station WD19DC is Information page of the Dell BIOS Setup when the Type-C cable is connected properly to its own adapter (240 W). connected.
- Page 35 Please uncheck the option Control WLAN radio in BIOS. station is connected to the system and the WIFI turns On again • Option is available in - Settings -> Power Management -> after rebooting the system. Wireless Radio Control. Troubleshooting the Dell Performance Docking Station WD19DC...
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Page 36: Chapter 13: Getting Help
About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.