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Summary of Contents for Dell WD19TBS
- Page 1 Dell Docking Station WD19TBS Thunderbolt User Guide Regulatory Model: K20A Regulatory Type: K20A001 February 2021 Rev. A00...
- Page 2 A WARNING indicates a potential for property damage, personal injury, or death. © 2021 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
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Page 3: Table Of Contents
Dell ExpressCharge and ExpressCharge boost overview..................28 Chapter 10: Dell docking station firmware update ...............29 Chapter 11: Frequently asked questions..................32 Chapter 12: Troubleshooting the Dell Thunderbolt Docking Station WD19TBS ......34 Symptoms and solutions..............................34 Chapter 13: Getting help......................37 Contacting Dell...................................37... -
Page 4: Chapter 1: Introduction
Introduction The Dell Thunderbolt Docking Station WD19TBS is a device that links all your electronic devices to your system using a Thunderbolt 3 (Type-C) cable interface. Connecting the system to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the system. -
Page 5: Chapter 2: Package Contents
Package contents Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see your invoice for contact information) if something is missing. Table 1. Package contents Contents Specifications 1. Docking station... - Page 6 Table 1. Package contents (continued) Contents Specifications Safety, Environmental, and Regulatory Information Package contents...
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Page 7: Chapter 3: Hardware Requirements
Before using the docking station, ensure that your system has a DisplayPort (Supported) or Thunderbolt port (Recommended) over USB Type-C designed to support the docking station. NOTE: Dell Docking stations are supported with select Dell systems. See the Dell Commercial Docking Compatibility Guide for the list of supported systems and recommended docking. -
Page 8: Chapter 4: Identifying Parts And Features
The dock button is designed to replicate your system's power button. If you connect the Dell Thunderbolt Docking Station WD19TBS to supported Dell systems, the dock button works like your system's power button and you can use it to power on/sleep/force shutdown the system. - Page 9 Figure 2. Front view USB 3.1 Gen1/Gen2 Type-C port USB 3.1 Gen1 port with PowerShare Figure 3. Left view Wedge-shaped lock slot Kensington lock slot Identifying Parts and Features...
- Page 10 Figure 4. Back view DisplayPort 1.4 (2) HDMI2.0 port USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4 USB 3.1 Gen1 port (2) Network connector (RJ-45) Power connector Type-C with Thunderbolt 3 port (connected to a Thunderbolt 3 host)/ Type-C USB2.0 port (connected to a non-Thunderbolt host).
- Page 11 Figure 5. Bottom view 1. Service tag label Identifying Parts and Features...
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Page 12: Chapter 5: Important Information
These applications are available for download on the Drivers & Downloads page for your product at www.dell.com/support Updating the Dell Docking Station driver set To fully support the new generation Dell Docking Station , it is highly recommended to install the following BIOS/Drivers on a 64–bit Windows operating system: 1. Go to www.dell.com/support... -
Page 13: Chapter 6: Quick Setup Of Hardware
Quick Setup of Hardware Steps 1. Update your system's BIOS, graphics and drivers from www.dell.com/support/drivers. Quick Setup of Hardware... - Page 14 2. Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Thunderbolt Docking Station WD19TBS . Quick Setup of Hardware...
- Page 15 Figure 6. Connecting the AC Adapter 3. Connect the USB Type-C connector to the system. Update the Dell Thunderbolt Docking Station WD19TBS firmware from www.dell.com/support/drivers. Quick Setup of Hardware...
- Page 16 Figure 7. Connecting the USB Type-C connector 4. Connect multiple displays to the docking station, as needed. Quick Setup of Hardware...
- Page 17 Figure 8. Connecting the multiple displays Quick Setup of Hardware...
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Page 18: Chapter 7: Setup Of External Monitors
Updating the graphics drivers for your computer The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the “Video” section NOTE: 1. -
Page 19: Display Bandwidth
1 x 4K (3840 x 2160) display @30 Hz 6.2 Gbps 1 x 4K (3840 x 2160) display @60 Hz 12.5 Gbps Display Resolution Table Table 3. WD19TBS for Non-Thunderbolt systems Display Port Single Display Dual Display Triple Display (maximum... - Page 20 Table 3. WD19TBS for Non-Thunderbolt systems (continued) Display Port Single Display Dual Display Triple Display (maximum Quad Display (maximum Available (maximum (maximum resolution) resolution) Bandwidth resolution) resolution) ● DP1.4 + HDMI2.0: ○ 2 x HD (1280 x 720) FHD (1920 x...
- Page 21 Configuration that is supported with AMD and Nvidia in discrete-only mode or special-graphics mode. These modes are listed in the BIOS for the Dell Precision mobile workstations 7000 series and will require disabling switchable graphics for discrete-only mode or enabling special-graphics mode when Switchable is enabled. If the system does not have these options in the BIOS, then four monitors are NOT supported.
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Page 22: Chapter 8: Removing The Usb Type-C Cable Module
Removing the USB Type-C cable module Prerequisites The Dell Thunderbolt Docking Station WD19TBS is shipped with the USB Type-C cable attached. To remove/change the cable module, follow these steps: Steps 1. Turn over the docking station. Removing the USB Type-C cable module... - Page 23 2. Remove the two M2.5 x 5 screws [1], and turn over the docking station [2]. Removing the USB Type-C cable module...
- Page 24 3. Gently pull the cable module away from the docking station. Removing the USB Type-C cable module...
- Page 25 4. Lift and remove the USB Type-C cable module from its connector inside the docking station. Removing the USB Type-C cable module...
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Page 26: Chapter 9: Technical Specifications
• LED Status Indicators • Docking specifications • Input/Output (I/O) Connectors • Dell ExpressCharge and ExpressCharge boost overview LED Status Indicators Power Adapter LED Table 5. Power Adapter LED indicator State LED Behavior Power Adapter is plugged into wall socket... - Page 27 ● Support MAC Address Pass-Through with select Dell systems. See platform setup guide for more details. ● Front USB 3.1 Gen1 x1: Dell PowerShare BC1.2; 2 A @ 5 V (max 10 W) USB Ports ● Front USB 3.1 Gen1/Gen2 Type-C: 1.5 A @ 5 V (max 7.5 W) ●...
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Page 28: Input/Output (I/O) Connectors
Dell ExpressCharge and ExpressCharge boost overview ● Dell ExpressCharge enables an empty battery to charge to 80% in about one hour when the system is turned off and to 100% in approximately two hours. ● Dell ExpressCharge Boost enables an empty battery to charge to 35% in 15 minutes. -
Page 29: Chapter 10: Dell Docking Station Firmware Update
Information that is provided is for Windows users running the executable tool. For other operating systems or further detailed instructions see the WD19 admin guide available on www.dell.com/support. Download the TB driver and firmware update from www.dell.com/support. Connect the dock to the system and start the tool in administrative mode. - Page 30 3. Wait for all the component firmware update to complete. A progress bar is displayed in the bottom. 4. The update status is displayed above the payload information. NOTE: While the model number appearing in the Dell Firmware Update Utility images above shows WD19S, the same steps are applicable for WD19TBS as well. Table 14. Command-Line Options...
- Page 31 For IT professionals and engineers, to get more information about the following technical topics, see the Dell Docking Station TBS Administrator's Guide: ● Step-by-step stand-alone DFU (Dock Firmware Update) and driver update utilities. ● Using DCU (Dell Command | Update) for driver download.
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Page 32: Chapter 11: Frequently Asked Questions
5. What is the charging station feature? ● The Dell Thunderbolt Docking Station WD19TBS can charge your mobile or power bank even without being connected to the system. Just make sure your dock is connected to external power. The dock fan will rotate automatically if the dock gets too warm. - Page 33 ● Our Dell Thunderbolt dock is designed to operate on AC power only and it does not support system power source back (powered by system Type-C port). A power loss event will make all devices on the dock fail to work. Even when you restore the AC power, the dock may still not function properly because the dock still needs to negotiate proper power contract with the system's Type-C port and establish a system EC-to-dock-EC connection.
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Page 34: Chapter 12: Troubleshooting The Dell Thunderbolt Docking Station Wd19Tbs
● Ensure that the video cable (HDMI, or DisplayPort) is connected securely to the monitor and the docking station. ● Disconnect and reconnect the monitor/s from the docking station. Troubleshooting the Dell Thunderbolt Docking Station WD19TBS... - Page 35 Type-C cable to your system. ● Dell Thunderbolt Dock supports HDCP up to HDCP 2.2. The High-Bandwidth Digital Content Protection (HDCP) content is not displayed on the attached monitor.
- Page 36 ● 3. Enable Thunderbolt Boot Support AC Adapter is displayed as “Not Installed” in the Battery ● 1. Ensure the Dell Thunderbolt Docking Station WD19TBS Information page of the Dell BIOS Setup when the Type-C is connected properly to its own adapter.
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Page 37: Chapter 13: Getting Help
About this task Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues: Steps 1.