Hitachi J.NET User Manual page 13

1. Warranty period and scope
Warranty period
The warranty period of this product shall be one year after the product has been delivered to the specified site.
The warranty period of repaired products shall be six months from the date of repair. The warranty period for
repaired products takes precedence over the warranty period prior to repair.
Scope
If the product malfunctions during the warranty period described above while using this product as instructed by
this manual, the product shall be repaired free of charge.
Repair service
Return repair is supported, and requires the customer to send the malfunctioning product to a designated repair
service.
● Fill in the required items in the Hitachi Programmable Controller S10VE Repair Request Sheet in Appendix A in
the S10VE User's Manual General Description (manual number SEE-1-001), and then enclose it in the package
with the product to be returned for repair.
● The customer must cover the costs for sending the product for repair to Hitachi.
● Hitachi will pay the transport cost for returning the repaired product to the customer.
● Repair is limited to replacement of malfunctioning parts.
● Work other than replacement of malfunctioning parts, such as investigation into the cause of failure, shall be
charged even during the warranty period.
2. Exception of warranty obligation
Regardless of the warranty period, Hitachi bears no responsibility in any of the following cases.
The warranty mentioned here means the warranty for the individual product that is delivered. Therefore, we cannot
be held responsible for any losses or lost profits that result from operation of this product or from malfunctions of this
product. This warranty is valid only in Japan and is not transferable.
● The malfunction was caused by handling or use of the product in a manner not specified in the product
specifications.
● The malfunction was caused by a unit other than that which was delivered.
● The malfunction was caused by modifications or repairs made by a vendor other than the vendor that delivered
the unit.
● The malfunction was caused by a relay or other consumable which has passed the end of its service life.
● The malfunction was caused by a disaster, natural or otherwise, for which the vendor is not responsible.
● The malfunction was caused by reasons that could not be anticipated, based on conventional technological
understanding, at the time of shipment from Hitachi.
Warranty and Servicing
S-10