Automatic Call Distribution (Acd); Agent Log In; Aic Agent Log In - NEC UNIVERGE SV9100 User Manual

AUTOMATIC CALL DISTRIBUTION
(ACD)

Agent Log In

To log in:
(1) Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
(1) Press the Speaker key and dial the Log In
Service Code (Default: *5).
(2) Dial the log in code (up to 20 digits).
Note: This step is not required if the ID code is
disabled.
Display before Agent login
WAIT ACD LOGIN
12345678 STA 12345678
List Dir ICM
Display after Agent login
Group
12345678 STA 12345678
Agent Log Out display
ACD LOGOUT?
G:01
Prog
G:01
(1:Yes; 0:No)

AIC Agent Log In

To log in:
(1) Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
(1) Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
(2) Dial the log in code (up to 20 digits).
Note: This step is not required if the ID code is
disabled.
(3) Dial the Agent Identity Code (AIC – up to four
digits).
Input AIC
List
Note: The ACD LOG IN/LOG OUT key lights.
Display before Agent login
2-15 FRI 11:02PM
12345678
List Dir
Display after Agent login
2-15 FRI 11:02PM
12345678
List Dir
39
Dir ICM Prog
STA 12345678
ICM Prog
Login
ICM Prog