Automatic Call Distribution (Acd) - NEC Univerge SV 9100 User Manual
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Also See for Univerge SV 9100:
- Features and specifications (1403 pages) ,
- Programming manual (954 pages) ,
- Manual (766 pages)
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If you hear "stutter" dial tone after dial the
Note:
number, ARS is requesting that you enter an
Automatic Route Selection Authorization
Code.
Automatic Call Distribution (ACD)
Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the Log In Service
Code (Default *5).
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is
Note:
disabled.
Display before Agent login
WAIT ACD LOGIN
12345678
List
Dir
Display after Agent login
GROUP No: 01
12345678
G:01
STA 12345678
VMsg
STA 12345678
Agent Log Out Display
ACD LOGOUT?
AIC Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
2. Dial the log in code (up to 20 digits).
This step is not required if the ID code is
Note:
disabled.
3. Dial the Agent Identity Code (AIC – up to four
digits).
INPUT AIC
List
The ACD LOG IN/LOG OUT key lights.
Note:
38
(1:Yes; 0:No)
Dir
VMsg
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