NEC Univerge SV 9100 User Manual page 45

Display before Agent login
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Display after Agent login
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Multiple AIC Agent Log In
To log in:
1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10).
-OR-
Press the Speaker key and dial the AIC Log In
service code -not assigned at default.
2. Dial 0 to cancel the log out option.
3. Dial the Agent Identity Code (AIC) (up to four
digits).
The ACD LOG IN/LOG OUT key lights.
Note:
4. Repeat steps 3 and 4, if more log ins are required.
To log out (for single or multiple agent AIC log In):
All AIC log in become logged out.
Note:
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LOGIN
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1. Press the ACD LOG IN/LOG OUT key (Service
Code 752: *10) + 1 to accept.
2. Press the Speaker key and dial the AIC Log In
service code – not assigned at default.
The ACD LOG IN/LOG OUT key goes out.
Note:
Rest Mode
To set the manual Rest Mode:
1. From an idle state, press the ACD Rest Mode key
(Service Code 752: *13).
The ACD Rest Mode key lights. If the Rest
Note:
Mode key is pressed while the agent is on an
active call, the key will flash until the agent
hangs up.
This operation is not available for the System
Note:
Supervisor.
Group No: 01
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To cancel the manual Rest Mode:
1. Press the ACD Rest Mode key
(Service Code 752: *13).
The ACD Rest Mode key light goes off.
Note:
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OFF DUTY
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