Services Offered By Siemens - Siemens SINUMERIK 840Di System Overview

6 Services
6.1

Services offered by SIEMENS

SIEMENS offers the following services with regard to the SINUMERIK 840Di and
beyond this automation system.
•
analysis of automation tasks, consulting services and creation of automation
concepts
•
Customer care
•
Creation of customer-specific applications
•
Integration and certification of customized extensions
•
Service agreements
Customer care
Customer care is offered for the following project phases:
•
Project design
•
Installation and startup support
•
Technology support
•
Later start-up of functions on the machines already involved in the production
process.
Creation of customer-specific applications
The creation of customer-specific applications is offered for the following fields:
•
User-specific user interfaces (high-level applications or configurations using
Protool/Pro)
•
STEP 7 programs
•
User-specific NC part programs
Integration and certification of customized extensions
We understand this term as engineering services required for verifying and
documenting the real-time response of a system configuration deviating from the
system delivered.
Service agreements
Service agreements can be concluded for the following areas:
•
Repair/service agreements for machine manufacturers
•
Service agreements for end customers
The regional SIEMENS sales partners are contact partners for these services.
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© Siemens AG 2001 All Rights Reserved
SINUMERIK 840DI System Overview (SYI)- 02.2001 Edition
02.2001