Troubleshooting - Sony REA-C1000 Operating Instructions Manual

Troubleshooting

Before requesting service, check the following as a guide to troubleshooting the problem. If the problem persists,
consult your Sony dealer.
Symptom
The unit does not turn on.
There is no picture on
monitor or external device
connected to the HDMI
output.
An application will not run. The option function required for the
Cannot install a license.
Cannot connect to the
network.
SRG-300SE/301SE/201SE
is connected but the model
name of the camera is not
displayed.
The problem persists after
trying all solutions.
Cause
The AC adapter is not firmly connected to the
power connector.
The power cord is not firmly connected to the
AC adapter or the power outlet.
The HDMI cable is not connected correctly.
The HDMI output video format is not set
correctly.
The camera or other device connected to the
HDMI input may not be turned on.
The output video format of the camera or other
device connected to the HDMI input is not set
correctly.
application is not enabled.
The correct license file for the target device is
not installed.
–
–
–
The VISCA interface setting on the
SRG-300SE/301SE/201SE is not set to [IP].
–
Solution
Insert the power cord firmly as far as it will go.
Insert the power cord firmly as far as it will go.
Check the input, external device, and their
connection.
Check the output video format of the unit and the
input video format of the external device.
Check the power source of the camera or other
connected device.
Check the output video format of the camera or
other device.
Purchase and install a license or activate a pre-
installed license to enable the option function.
The Unique Device ID used when the license file
was issued may not have been specified correctly.
Check the Unique Device ID on the [License]
screen.
Check that the network cables are connected
correctly to the unit, router, and computer.
Enable DHCP on your router.
A network cable may be damaged. Replace
damaged cables.
Access the SRG-300SE/301SE/201SE from a web
browser, and set [VISCA Interface] on the
[Network] tab to [IP].
Disconnect the power cord plug from the AC
outlet, then reinsert it into the AC outlet after
waiting a while.
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