After-Sales Service - Fujitsu Arrows Z IS Series Basic Manual

a
In the home screen, M→"Settings"→"About
phone"→"Software Update"
b
"Update"→"Execute"
Check if software update of the ISW13F is needed (manual
update). If software update is needed, operate as follows.
■ Updating immediately
c
"Execute"
Downloading data of software update starts.
d
"Restart now"
ISW13F reboots and the software update starts.
■ Updating later (timer)
c
"Reserve"
Downloading data of software update starts and the start
time for updating appears after the downloading is complete.
Start time for updating can be changed by tapping "Change
Date" and "Change Time".
d
When the start time for updating arrives
The ISW13F reboots automatically to update software.
After-sales service
■ When asking for repair
For repair, contact Secure cell phone support center.
During the Repairs will be done based on the terms of services of
warranty the free-of-charge repair warranty described on the
period warranty card.
Outside We shall repair the product for a charge as requested by
the the customer if repair renders it usable.
warranty
period
60
◎ Before handing in the product for repair, make a backup of the
contents of memory since they may disappear during repair. Note
that the Company shall not be liable for any damages and loss of
income should the contents of memory be altered or lost.
◎ Recycled parts that meet the Company's quality standards are
sometimes used for repair.
◎ Collected au cell phones by Replacement cell phone delivery service
which you used before are recycled to cell phones for replacement
after repairs. Also replaced parts by au after-sales service are
collected and recycled by KDDI. They are not returned to customers.
■ Performance parts for repair
The Company retains performance parts for repair of the
ISW13F main unit and its peripherals for six years after
discontinuation of production. "Performance parts for repair"
refers to parts required for maintaining the functions of the
product.
■ Warranty card
At the store of purchase, thoroughly check and read the
name of the retailer, date of purchase and other necessary
details filled in on the warranty card, and be sure to keep it in
a safe place.