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Table of Contents
Related Manuals for Huawei Honor 7x
Summary of Contents for Huawei Honor 7x
- Page 1 Honor India Device Training...
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Page 2: Table Of Contents
Contents 1. Latest Software build Support features 2. FAQ BBS 2.1 Camera Quality Issues 2.2 White Line on Camera 2.3 Hanging Issues 2.4 Web / Network Cause 2.5 Battery Backup 2.6 Battery Charging Related Issues 2.7 Mobile Heating While Usage 2.8 Display Flickering 2.9 Finger print sensor 2.10 Network Connectivity Problem... -
Page 3: Latest Software Build Support Features
Latest SW Build Key Supports Remarks Jio, VDF, Airtel Volte Supported, Face Unlock supported, 14 India Oreo update plan in Honor 7x B161 language Support, Camera issue supported, Push Message April last support, Fixed Ghost touch Jio, VDF, Airtel Volte Supported, Face unlock supported, 14 India... - Page 4 FAQs...
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Page 5: Camera Quality Issues
2.1 Camera Quality Issues Camera quality issues: Concern Points :- 1. Setting of camera- enable monochrome mode 2. Light and distance of target picture 3. Check bokeh mode enable 4. Check slow motion mode 5. Setting of picture is at low 6. -
Page 6: White Line On Camera
2. Still same line on camera, restore default to camera setting. 3. If still solution not done, try to apply code to reset phone after taken all data backup. 4. Check physical condition of phone any damage and advise to visit Huawei/Honor service point. Dual back camera not working Checks 1. -
Page 7: Hanging Issues
2.3 Hanging Issues Types :- 1. Software Cause Heavy Game playing, Menu operation delay, Some apps not supporting, during playing video slow response, hanging and restarts. Possible checks - Check backend running operation and free memory, third party apps, we can check App uses of memory >>Setting>>memory and storages>>memory>>Memory used By apps>>... -
Page 8: Web / Network Cause
2.4 Web / Network Cause Web / Network cause: Issue with opening web and hanging>> May be local network strength low, check signal strength Back ground apps running and clear that. Hardware Cause: 1. Any Game/Apps taking too much space. 2. -
Page 9: Battery Backup
2.5 Battery Backup Causes more battery consumptions – Device and non device 1. Multiple third party apps- Shareit, heavy games, Active battery consuming Apps 2. Network situation – local or roaming, moving changing GPS 3. Playing heavy and more battery consuming games 4. -
Page 10: Battery Charging Related Issues
2.6 Battery Charging Related Issues Causes: 1. High Charging time 2. Interface effected charging time C type. • C-type – Honor8 pro, Honor V10 • B type – Honor 6x, 7x. Solution: There are two type charging Interface and charging time depond on phone facility 1. -
Page 11: Mobile Heating While Usage
2.7 Mobile Heating While Usage Phone heat cause 1. Signal problem 2. Screen problem 3. Long program running 4. Improper heating 5. Operation during charging 6. High data transmission 7. Hardware/Battery faulty Solution: 1. Avoid operating phone during charging, keep auto brightness, Use correct charger. 2. -
Page 12: Display Flickering
2.8 Display Flickering / Touch Auto Working Cause: 1. Software build issue 2. Low battery level 3. High temperature operation 4. Touch screen damage 5. Heavy touch screen cover 6. Touch screen cover 7. Hardware/ PCB issue Solution: 1. Correct software build 2. -
Page 13: Finger Print Sensor
2.9 Finger print sensors – for Phone unlock • Back finger print sensors- Honor 6x, Honor 7x, Honor 8 Pro • Front finger sensors – Honor V10 • Next-generation fingerprint technology • Quick screen unlock (0.2.5s) • Click and Browse Photos in Gallery •... -
Page 14: Network Connectivity Problem
2.10 Network Connectivity Problem Cause: 1. Signal not latching in device 2. VOLTE is not working 3. 4G network is not coming 4. Internet is not working 5. Bluetooth Speed, Wi-fi Solution 1. Check device setting and enable both SIM Option SIM card should be in working. 2. -
Page 15: Face Unlock
This features available in three models • Honor 8 Pro – in April month • Honor V10 – Supports now • Honor 7x - Supports now How to create pattern Create face unlock>>> Setting>> Security and privacy>>>face unlock>>set pattern/Pw>> Enroll face>>Confirm. -
Page 16: Wireless Connection Support
2.12 Wireless Connection Support A. Bluetooth - 4.2 over 4.0 Bluetooth 4.0/4.2 Infrared remote control 1. Speedy data transfer 2. Low battery consumption B. GPS – Keep device enable location Cellular Network Positioning EGSM WCDMA C. Infra red Remote – HSPA 1. -
Page 17: Wi-Fi Bridge
2.13 Wi-Fi Bridge W-Fi bridge is a technology which can extend W-Fi range. • Use the Wi-Fi as repeater/ Booster • The centre of Wi-Fi hotspot – Supports with Honor7x Setting >>more>>portable hot spot>>wifibridge... -
Page 18: Card Details
2.14 Card Details Hybrid mode- Support in Honor 7x, Honor 8 Pro, Honor V10... -
Page 19: Honor Voc
Honor VOC... - Page 20 Honor VOC A- Wrong Touch response Details :- Touch response is wrong – Ghost touch response Solution :- current OTA version have some software bugs and same has been fixed in new OTA B161 same has open to all customer . B-Screen crack -low quality screen Cause ;- Customer mishandling /abuse Solution :- Being mishandling case advise to customer get repair from service point...
- Page 21 Honor VOC Portrait mode having issue after OTA - Honor8 pro This case solve after make reinstall software and device reset to factory. G- 3D creator in camera is not working – Solution :- 1- Check camera setting and make it default setting. 2- Make device reset to factory after data back up.
- Page 22 E- Phone Heating while usage Phone heat cause 1- Signal problem 2- Screen problem 3- Long program running 4- Improper heating 5- Operation during charging 6- High data transmission 7- Hardware/Battery faulty Solution :- 1- Avoid operating phone during charging , keep auto brightness , Use correct charger. 2-Avoind multi Apps long time create excess heat, clear back ground apps time to time.
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Page 23: General Faqs
General FAQs... - Page 24 3.1 How do I set up my VR box? 1. Open the phone's packaging box 2.Inside there are two lenses and an inner box used to house the lenses. 3.Slot the lenses into the corresponding lens holders of the inner box from the inside (curved side in).
- Page 25 3.2 Fast Charging Does my phone support fast charging? Yes, Honor 8 pro supports.5V/2A & 9V/2A fast charging. Use the charger and data cable that come with the phone for optimal charging experience. Honor7x and Honor 6x does not support fast charging. Fast charging time is around 120 min and normal charging 180 min.
- Page 26 3.3 Plastic SIM Card Tray Are plastic card trays easily damaged? Card trays are rigorously tested for strength and durability, which means the chances of them being damaged are quite low. As the card tray is used inside the phone, it should be safe from damage as long as it is fixed securely in place.
- Page 27 3.4 Image Noise Why is there so much image noise when I take photos? Cause: When taking photos in low light conditions, it is normal for your photos to come out dark or for image noise to appear taking photos in low light conditions, the camera will automatically increase its ISO number in order to increase its sensitivity to light.
- Page 28 3.6 Dual-lens camera What are the advantages of a dual-lens camera over a normal camera? The Honor uses a dual-lens camera. The quality of images and photo shooting experience have been improved through image processing and recognition. Compared with the traditional single-lens cameras, dual-lens cameras have advantages in wide aperture shooting, quick focus, image definition, and noise control.
- Page 29 3.7 Large aperture Why does long-distance shots not have blurring effects in large aperture mode? In large aperture mode, if the target objects are distant, the depth difference is not obvious. In this case, the blurring effect will not evident. This issue is caused by optical physical reasons and cannot be completely eliminated.
- Page 30 3.8 Laser What are laser functions and effects? The phone has the laser component, which can be used to accelerate focus speeds under viewfinder, shooting, and recording scenarios in wide aperture effect. To have better user experience, the laser hole must be kept clean and free of stains. What is the working range of laser? The working range for laser is 2 meters.
- Page 31 3.9 After Sales Service 1- Warranty will be 12 month from Sales invoice/ Activation date. 2-No Touch screen warranty 3- No VIP service. 4- Keep updated software for best performance . 5-Fast charging support V10, Honor8 pro only. 6-OS will be ready Oreo– Update for 8 pro,V10, and 7x –will be Honor 6x supports 12+3 month warranty later 6x not fixed 7-Handsfree not available with box.
- Page 32 Thank you...